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Landmark Home Warranty Reviews

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7.2

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Amy Parch Kyle, TX

Landmark has always responded quickly. The contractors they use have been prompt and courteous.

6 years ago

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Reply from Landmark Home Warranty

Dear Amy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are pleased to hear that our contractors have been able to provide you with remarkable service. Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 25th, 2018

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KayJean Ortiz Davis Layton, UT

Landmark has always completed service and followed up to ensure things were done.

6 years ago

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Reply from Landmark Home Warranty

Dear Kayjean,

Thank you for the 5- star rating! We are pleased to hear that we have been able to provide you with remarkable service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 25th, 2018

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Chris gordon

The contractors they you lies apparently don't get paid prevailing wages for their job so they could care less about the customer schedule 3 to 5 days out on emergency situations they could care less

6 years ago

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Reply from Landmark Home Warranty

Dear Chris,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your leak. We have sent a recall ticket to Lion’s Den to go back out to your home to check their work at no additional cost to you if the issue is related to the original leak. I see that you have a scheduled appointment for 09/18/18.

If you have any further questions or concerns, please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 18th, 2018

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TROY ALLEN TARNOWSKI

Great customer service and effective quality. They are quick to respond and deliver great product.

6 years ago

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Clarence Falk

My air conditioner leak required 5 different contractor visits within a year before repair and replacement was provided

6 years ago

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Reply from Landmark Home Warranty

Dear Clarence,

I am sorry to hear about your continuous leak in your A/C unit. I see that you have a scheduled appointment for today, 08/21/18. Once the diagnosis can be reviewed, a representative will be able to go over the details on how we will be able to move forward.

In the meantime, if you have any questions, you can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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T

IF WE COULD HAVE ONE NUMBER TO REACH SOMEONE WOULD BE NICE INSTEAD OF CALLING DIFFERENT NUMBERS ALL THE TIME.

6 years ago

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Reply from Landmark Home Warranty

Dear T,

Thank you for sharing your feedback. Our main number is 866-306-2999. This will provide a directory for each of our departments. Is there a certain department you are looking for? I would be happy to assist you. You can reach me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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Anonymous

Landmark Home Warranty has always responding to my request quickly and reliable.

6 years ago

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Reply from Landmark Home Warranty

Dear Ning,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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David Bruno

Great service. Great making sure everything is to customer satisfaction before closing a ticket.

6 years ago

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Reply from Landmark Home Warranty

Dear David,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Melanie Petzold

The people were great to work with and the service that was provided was great as well.

6 years ago

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Reply from Landmark Home Warranty

Dear Melanie,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Michael

Exceptional service. Fast and reliable. Follow up and ensure problems are resolved.

6 years ago

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Reply from Landmark Home Warranty

Dear Michael,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Richard Leopard

I have found LHW to be responsive and effective in correcting issues in my home when they come up.

6 years ago

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Reply from Landmark Home Warranty

Dear Richard,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Bill Falkenstein

The service they provided was fast and excellent and customer service was great!

6 years ago

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Reply from Landmark Home Warranty

Dear Bill,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Andrea Williams

Great customer service. Always available when I need them. Most of the time the follow up.

6 years ago

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Reply from Landmark Home Warranty

Dear Andrea,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Anonymous

Turns out a lot of things are not covered, or only partially covered. None of this is made clear. I bought a warranty that actually doesn't help me when I need help.

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concern in more detail to better address them. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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Rebecca Herr

I have needed their assistance 3 times in recently and have a successful response each time.

6 years ago

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Reply from Landmark Home Warranty

Dear Rebecca,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Marsha Kirkham

Always has been very helpful and prompt in contacting a contractor to do the job

6 years ago

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Reply from Landmark Home Warranty

Dear Marsha,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Judy

I've had dishwasher that leaks 4 repair men sent out nothing fixed and charged me for each visit and now they will send me a check for $66 to have repair or purchase a new one.

6 years ago

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Reply from Landmark Home Warranty

Dear Judy,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your dishwasher. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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star star star star star

Fourdogmom

Very responsive, have had to call them several times and they take care of things right away.

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

We are glad to see that our agents and contractors have been able to provide you with timely service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 5th, 2018

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Lisa Shaddock

Excellent service, friendly customer representatives that know what they are talking about.

6 years ago

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Reply from Landmark Home Warranty

Dear Lisa,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 5th, 2018

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Shannon Bachman

The process for making a claim on line or on the phone is very easy and they are quick to respond

6 years ago

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Reply from Landmark Home Warranty

Dear Shannon,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Vanessa

Friendly and fast. Had someone out to servic same day or next day. Easy to work with

6 years ago

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Reply from Landmark Home Warranty

Dear Vanessa,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Dea Kellom

My heater stopped working. They sent a kid out to fix it. He had to come back twice more before he found the problem. Then my AC w

6 years ago

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Reply from Landmark Home Warranty

Dear Dea,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star

Gardner

Responsive to claims input and scheduling. Follow through to complete necessary repairs!

6 years ago

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Reply from Landmark Home Warranty

Dear Gardner,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Pam R

Responsive every time I call and they find just the right company to meet my needs.

6 years ago

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Reply from Landmark Home Warranty

Dear Pam,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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N. Altier

I am very satisfied. The only thing left unresolved for over 1 year is my inability to access my account online.

6 years ago

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Reply from Landmark Home Warranty

Dear N. Altier,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Withheld

Friendly fast and professional. They stay on top of service you are calling about.

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Sandy

When the technician was out he found a future problem but can't fix it until the heating/air conditioning unit goes clear out.

6 years ago

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Reply from Landmark Home Warranty

Dear Sandy,

The warranty covers for covered systems that have gone into failure. Unfortunately, preventative work would not be covered. Once you've noticed a failure with any of your systems, you can call into the office to open a service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Rachel

They are amazing finding good companies to have come and fix what ever the problem is.

6 years ago Edited January 10, 2024

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Reply from Landmark Home Warranty

Dear Rachel,

We are glad to see that our agents and contractors have been able to provide you with 5-star service.
We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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star star star star star

LS

So Far all is as promised. There have ben no reasons for having to follow thru for service.

6 years ago

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Reply from Landmark Home Warranty

Dear LS,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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star star star star star

Christina McGinnis

When my air conditioning broke, they put in a request for a repair immediately. Great service

6 years ago

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Reply from Landmark Home Warranty

Dear Christina,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Lindsay

Cost vs value. Additionally, finding out additional things my warranty DOESNT cover is always fun too

6 years ago

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Reply from Landmark Home Warranty

Dear Lindsay,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I am also happy to answer any coverage questions you may have. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Dee

I submitted three claims, all for the swimming pool. In each case I was told they were not covered. I feel like the Warrenty was a wast of money. I could of paid for the repairs with what the warranty cost.

6 years ago

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Reply from Landmark Home Warranty

Dear Dee,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Alan Mark McGregor

Great online customer service. In most cases, a technician is in contact within a short period of time.

6 years ago

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Reply from Landmark Home Warranty

Dear Alan,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Blake

I've used them for a year and they've honored every claim timely and effectively.

6 years ago

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Reply from Landmark Home Warranty

Dear Blake,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Carol Bagley

You arrange to have the problem solved. You take a lot of the stress off when there is a problem.

6 years ago

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Reply from Landmark Home Warranty

Dear Carol,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Cherie Overfield

Landmark doesn't seem to care about getting anyone out to the house in a timely matter

6 years ago

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Reply from Landmark Home Warranty

Dear Cherie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Denny

Customer Service was efficient, work was completed professionally and follow up was very good

6 years ago

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Reply from Landmark Home Warranty

Dear Denny,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Jaishree Tavares

Because they seem to be in the business to scam home owners. Even though the repair was "covered", they found a way to make me pay for most of the expense.

6 years ago

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Reply from Landmark Home Warranty

Dear Jaishree,

Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. We have an overall approval rate of 97% in covered claims. There may be out of pocket expenses during a covered repair. These are typically parts that are not covered under the warranty. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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star star star star star

Melissa Garcia

Very reliable. Took care of our problem right away and sent out quality technicians.

6 years ago

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Reply from Landmark Home Warranty

Dear Melissa,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Marcie

I have always felt valued as a customer.Great response time and customer service.

6 years ago

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Reply from Landmark Home Warranty

Dear Marcie,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Michael

They have always been reliable and have provided skilled companies to make repairs

6 years ago

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Reply from Landmark Home Warranty

Dear Michael,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Mike Dobbins

Prices keep going up and they have yet to cover anything. Service call price is essentially the cost of the service, so why do I pay a monthly fee.

6 years ago

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Reply from Landmark Home Warranty

Dear Mike,

Thank you for taking the time to share your feedback. Although cost may seem high, we have an overall approval rate of 97% in covered claims. The service call fee is a fee paid to the contractor to visit your home and diagnose your unit. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Nancy Morris

We have only had a couple of claims but both went smooth and were taken care of.

6 years ago

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Reply from Landmark Home Warranty

Dear Nancy,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Pamela Thomas

Customer service did not listen to me. It took three tries before they got my email address correct.

6 years ago

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Reply from Landmark Home Warranty

Dear Pamela,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I have forwarded your feedback to the appropriate departments to implement the necessary steps to better our services.

Please do not hesitate to reach out to me for any further concerns you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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star star star star star

Zoe

Good fast service, easy to call, and they follow up to make sure your problem was handled correctly

6 years ago

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Reply from Landmark Home Warranty

Dear Zoe,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Michael W

They seem more of a middleman like Angie's list than a warranty company. I am not really very impressed & will not renew them.

6 years ago

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Reply from Landmark Home Warranty

Dear Michael,

I am sorry to hear that you feel this way. I would be happy to go into detail with any questions you may have. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 4th, 2018

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KW Lewisville, TX

Alway's been pleased with service until the most recent. Didn't really seem to get my value from the service with the options that were laid out.

6 years ago

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Reply from Landmark Home Warranty

Dear KW,

Thank you for taking the time to share your feedback. I am sorry to hear your most recent service was not as expected. We would be happy to hear your feedback on what we can do to provide you with valuable 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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Verified Customer

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Review Source

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Haylee

Responsive, seem to want to help when there's an issue. Hit or Miss with contractors they work with to provide service.

6 years ago

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Reply from Landmark Home Warranty

Dear Haylee,

We are glad to see that our agents have been able to provide you with 4-star service. We would be happy to hear the details of your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2018

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Verified Customer

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Review Source

star star star star star

Dave

They did exactly what was promised; professional, courteous treatment. I was very pleased.

6 years ago

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Reply from Landmark Home Warranty

Dear Dave,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Bob Denton

I feel that the issue will be resolved once I call with a claim and they follow up

6 years ago

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Reply from Landmark Home Warranty

Dear Bob,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018