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Landmark Home Warranty Reviews

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7.2

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Anthony and Stephanie Porvaznik Yuma, AZ

Responds very quickly to claim and makes sure service is done in a timely manner.

4 years ago

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Reply from Landmark Home Warranty

Dear Anthony and Stephanie,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 3rd, 2019

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Regina Sweat Las Vegas, NV

Great package for the cost. When needed it is useful for repairs that I did not have a referral to.

4 years ago

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Reply from Landmark Home Warranty

Dear Regina,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 3rd, 2019

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Waleed San Antonio, TX

Landmark Home Warranty are great, I loved their service, please keep the hard work.

4 years ago

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Reply from Landmark Home Warranty

Dear Waleed,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 3rd, 2019

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Mary McClellan

Efficient, the heating system works great. They were on time and stayed in touch.

4 years ago

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Reply from Landmark Home Warranty

Dear Mary,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Shirley

I have use their services two times for different repairs and each time has been satisfactory.

4 years ago

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Reply from Landmark Home Warranty

Dear Shirley,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Angie

Repair was finished and now working. Grateful for the efficiency of the repairman

4 years ago

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Reply from Landmark Home Warranty

Dear Angie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Maureen Patti Meridian, ID

Great customer service and speed of getting the right contractor to fix the issue

5 years ago

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Reply from Landmark Home Warranty

Dear Maureen,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Kevin Dodge Lewisville, TX

It was a quick and easy process. Receive and email and appointment the next business day.

5 years ago

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Reply from Landmark Home Warranty

Dear Kevin,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Dave S The Colony, TX

Overall they're very good at responding and taking care of our issues. Their contractors have been very good.

5 years ago

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Reply from Landmark Home Warranty

Dear Dave,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Annette

Landmark have been incredibly receptive, responsive and successful assisting/guiding us

5 years ago

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Reply from Landmark Home Warranty

Dear Annette,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Audra Roberts

They are always quick to respond and I have not had any issues so far with things being covered.

5 years ago

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Reply from Landmark Home Warranty

Dear Audra,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Bill Lytle

Service, time frame in getting warranty work done Good contractors to work with.

5 years ago

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Reply from Landmark Home Warranty

Dear Bill,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Heather Kunz

Very helpful and professional. I felt like I was being taken seriously and valued.

5 years ago

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Reply from Landmark Home Warranty

Dear Heather,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Tommy G

They have helped me several times. I only wish they would allow for like replacements

5 years ago

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Reply from Landmark Home Warranty

Dear Tommy,

If your covered system needs to be replaced, depending on the cause of the failure, the warranty will cover to replace your unit with a comparable one. We match in capacity, efficiency, and features, but not in brand, color, or dimensions.

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Sharon M

I csn call them and get everything set up to come to my home for whatever service is needed

5 years ago

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Reply from Landmark Home Warranty

Dear Sharon,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Art and Nelda Christean

So far they have been very responsive to problems and/or requests for assistance.

5 years ago

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Reply from Landmark Home Warranty

Dear Art and Nelda,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Reni B

Rep didn't thoroughly explain how the warranty worked so there was a bit of a learning curve hiccup.

5 years ago

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Reply from Landmark Home Warranty

Dear Reni,

I am sorry to hear that you feel this way. If you have any further questions regarding your warranty, please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Lisa Fitzgerald

Have given me good service on the telephone. The computer doesn't work very well.

5 years ago

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Reply from Landmark Home Warranty

Dear Lisa,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Diana Cesarini

Used once. Service very good. Prices to high. $100 more this year than last. Not willing to pay more. Will look for better rate.

5 years ago

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Reply from Landmark Home Warranty

Dear Diana,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Jennifer Burbidge Salem, OR

My AC hasn''t worked for over a month! I have called, begged and pleaded to no avail! If they can''t get it to work, it needs replaced but I can''t get anywhere with them.

5 years ago

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Reply from Landmark Home Warranty

Dear Jennifer,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 22nd, 2019

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Lilly Chen Walton Sierra Vista, AZ

The service was great and the company they hired all had great dealings with them.

5 years ago

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Reply from Landmark Home Warranty

Dear Lilly,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Nick

Very easy to work with. Service was scheduled quickly. Landmark constantly checked up on us during the process

5 years ago

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Reply from Landmark Home Warranty

Dear Nick,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Vickie McInteer

I asked for everything like smoke detectors to be covered and find out after paying for it for about a year they are not.

5 years ago

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Reply from Landmark Home Warranty

Dear Vickie,

I am sorry to hear that you may have been misinformed on your coverage. The warranty does not cover for smoke detectors. I would be happy to go over any coverage questions you may have. Please feel free to reach out to me at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Mike

Have been there when we need them with having two water pipes break under our house.

5 years ago

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Reply from Landmark Home Warranty

Dear Mike,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Deborah Rissman

We were very impressed with their customer service. They respond quickly and do great work.

5 years ago

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Reply from Landmark Home Warranty

Dear Deborah,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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texas home

sometimes it is hard to get them on the phone. using their website removes any interaction over the terms of who is to respond.

5 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

I am sorry to hear about the services you have been provided. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I have forwarded your feedback to the appropriate departments to implement the necessary training to better our services. If you have any further questions, please do not hesitate to reach out.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Gregory F.

There were a few issues that popped up which shouldn't have happened. Be that as it may, they did get resolved.

5 years ago

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Reply from Landmark Home Warranty

Dear Gregory,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Rispah Otieno

They''re great . When I called they were able to answer and provide a way for someone to come as soon as possible

5 years ago

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Reply from Landmark Home Warranty

Dear Rispah,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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star star star star star

Charles Barnett Sahuarita, AZ

Good customer service and took care of our problem right away as soon as they possibly could

5 years ago

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Reply from Landmark Home Warranty

Dear Charles,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Rashanda Hawkins Cedar Hill, TX

Quick professional service I was very impressed with everything glad I chose Landmark

5 years ago

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Reply from Landmark Home Warranty

Dear Rashanda,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Kathleen Acquistapace Grants Pass, OR

They have responded quickly and efficiently. Your customer service is excellent.

5 years ago Edited January 10, 2024

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Reply from Landmark Home Warranty

Dear Kathleen,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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SHAWNA Riach

I was told something completely different than what took place with my garage door situation I want you just said one piece of each one of each

5 years ago

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Reply from Landmark Home Warranty

Dear Shawna,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Robert Mell

Unable to have door locks rekeyed for all to match. Their vetted locksmiths were not available and would take the request, had to cancel the request.

5 years ago

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Reply from Landmark Home Warranty

Dear Robert,

Thank you for taking the time to share your feedback. I see that you have been authorized to use a contractor of your choice. Once you have been able to get your home re-keyed, please reach out to Landmark to review your invoice. The warranty covers up to 6 locks and will provide 4 copies of the keys. Please let me know if you have any further questions.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Bonnie

They did what they say in the warranty, and they did it quickly and efficiently.

5 years ago

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Reply from Landmark Home Warranty

Dear Bonnie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Dan C.

I have experienced nothing but fast and courteous service every time I have contacted Landmark.

5 years ago

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Reply from Landmark Home Warranty

Dear Dan,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Leticia Putnam

Everytime i have called landmark they have always answers and taken care of my problems

5 years ago

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Reply from Landmark Home Warranty

Dear Leticia,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Kim Harper-Kennedy

Landmark was very responsive and took care of everything in a timely manner. Very professional.

5 years ago

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Reply from Landmark Home Warranty

Dear Kim,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Stephanie Taylor

Very prompt in handling request and always give feedback on service providers name and phone number

5 years ago

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Reply from Landmark Home Warranty

Dear Stephanie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Charles Santaguida

The people are very nice and helpful but the coverage is not what I expected. They covered less than half the cost of replacing my ac.

5 years ago

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Reply from Landmark Home Warranty

Dear Charles,

Thank you for taking the time to share your feedback. I am sorry to hear about your experience with your HVAC service request. When a replacement is needed, there are often modifications that need to be done to ensure the unit works in your home. I see that we were able to offer a cash in lieu of replacement to assist you with what the warranty can cover.

I would be happy to go over your coverage in more detail and answer any questions you may have to better understand the warranty guidelines. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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J D

Had an emergency plumbing problem and they could not get anyone e to take care of it for several days

5 years ago

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Reply from Landmark Home Warranty

Dear JD,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Verified Customer

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star star star star star

Nathan and Alicia Reed

Landmark has been great anytime we call them with questions or assistance for service.

5 years ago

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Reply from Landmark Home Warranty

Dear Nathan and Alicia,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Verified Customer

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JM

Been with LHW 5 years, they have great customer service and schedule in timely fashion.

5 years ago

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Reply from Landmark Home Warranty

Dear JM,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Jesse Munoz

Landmark follows up regularly to ensure services by contractors are being conducted.

5 years ago

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Reply from Landmark Home Warranty

Dear Jesse,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Mary Garcea Waco, TX

They give excellent service.When I have a problem with an appliance they attend to it promptly.

5 years ago

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Reply from Landmark Home Warranty

Mary,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Cheyenne Rapier
Customer Relations Manager

May. 21st, 2019

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star star star star star

Antonio Jaramillo Houston, TX

Friendly service, very nice people that work for the company contractors they send.

5 years ago

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Reply from Landmark Home Warranty

Dear Antonio,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2019

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Nonnie

Have not had a problem with them, they are prompt about getting issues resolved.

5 years ago

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Reply from Landmark Home Warranty

Dear Nonnie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2019

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Cameron B

Super duper easy and pain free. The process from start to finish was very smooth.

5 years ago

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Reply from Landmark Home Warranty

Dear Cameron,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2019

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Verified Customer

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Review Source

star star star star star

Elizabeth Phoenix, AZ

Great customer service very polite and prompt with returning my calls and answering my questions.

5 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Elizabeth,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2019

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Verified Customer

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Review Source

star star star star star

Mark R.

Great service and quick response whenever I needed service. Well worth the price.

5 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Mark,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

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Review Source

star star star star star

michael

customer service was better than expected through the entire process. start to finish.

5 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Michael,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019