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Landmark Home Warranty Reviews

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7.2

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Nalice

Great customer service, Very patient. My sink was not draining very well sent me to good plumber

5 years ago

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Reply from Landmark Home Warranty

Dear Nalice,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star service for your drain line stoppage! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Sara Christensen

They've pointed us to great service providers, and they're always very courteous.

5 years ago

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Reply from Landmark Home Warranty

Dear Sara,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Sandra and Michael E

Excellent service, very easy to make the appointment, workers arrived on time, professional.

5 years ago

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Reply from Landmark Home Warranty

Dear Sandra and Michael,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Tom

Worth it. Definitely worth it. Not without its frustrations, but that's to be expected. I'm satisfied.

5 years ago

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Reply from Landmark Home Warranty

Dear Tom,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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William Howard

Fast and friendly service. Job was completed satisfactorily and in a timely manner.

5 years ago

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Reply from Landmark Home Warranty

Dear William,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Amechi Ochiagha Austin, TX

They let me know what to expect and preferred actions to take as a new home buyer ahead of time.

5 years ago

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Reply from Landmark Home Warranty

Dear Amechi,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 30th, 2019

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Michael Perry

Good service other than they didn't let us add to the claim even though it the work wasn't even started yet.

5 years ago

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Reply from Landmark Home Warranty

Dear Michael,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Eric B

They are fast and reliable. Had no issues with the original call and subsequent follow ups.

5 years ago

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Reply from Landmark Home Warranty

Dear Eric,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Anonymous

Horrible contractor with no other choice for one, did not do his job. Was there 3 minutes, LM sides with his analysis that was never done.

5 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Ken

The subcontractor they use doesn't fit the problem or returns calls I'm not paying another fee to come out and not fix the problem I'll just hire a Reparable contractor to do the work

5 years ago

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Reply from Landmark Home Warranty

Dear Ken,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Leticia Thomas

Excellent customer service, very communicative and the service calls are prompt.

5 years ago

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Reply from Landmark Home Warranty

Dear Leticia,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Amanda G.

They are always there, even late at night. They usually get someone out quickly to help.

5 years ago

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Reply from Landmark Home Warranty

Dear Amanda,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Erik Zieba

They have excellent service. Quick to respond and follow up to make sure the job is complete.

5 years ago

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Reply from Landmark Home Warranty

Dear Erik,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Frankie Yockey

So far my interaction with them has been good. Had locks replaced in new home. Nothing further has been necessary.

5 years ago

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Reply from Landmark Home Warranty

Dear Frankie,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Lawrence

Better than expected and quick service. Helpful reps and an excellent contractor!

5 years ago

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Reply from Landmark Home Warranty

Dear Lawrence,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Br

Good price, time to help was good too. Representative was helpful and conveyed all the information in good form.

5 years ago

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Reply from Landmark Home Warranty

Dear Br,

We are glad to see that we have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Ashley S

You don't exactly get what you pay for. Our service contractor left everything worse than before. The communication has been terrible.

5 years ago

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Reply from Landmark Home Warranty

Dear Ashley,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Richard knapp

They hire people with good workmanship, and working knowledge of the product they are working on.

5 years ago

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Reply from Landmark Home Warranty

Dear Richard,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Jen Ming Wu

I know if I have any home problem, I can count on Landmark to send someone to resolve the problem.

5 years ago

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Reply from Landmark Home Warranty

Dear Jen,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Leroy Skaro / LuAnn Skaro

Quality of contractors they select and a no hassell approach with their customers.

5 years ago

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Reply from Landmark Home Warranty

Dear Leroy and LuAnn,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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LG

Not all is as advertised... Supposed to protect the buyer from pre-existing conditions, but they go out of their way to not provide coverage

5 years ago

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Reply from Landmark Home Warranty

Dear LG,

Thank you for taking the time to share your feedback. Unfortunately, the warranty guidelines state that we will only cover the normal wear and tear failures that occur during the time of your active warranty. The warranty does not cover for failures that are pre-existing to your warranty effective date. If you have any further questions, please do not hesitate to reach out to me at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2019

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ronald chambers

you are awesome you followed up and made sure we were completely satisfied thanks so much.

5 years ago

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Reply from Landmark Home Warranty

Dear Ronald,

We are pleased to hear that you feel this way! Thank you for taking the time to share your feedback. Do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Gloria

Landmark was great, the man who came to check out our heating system was great it just took a long time.

5 years ago

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Reply from Landmark Home Warranty

Dear Gloria,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2019

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Gabrielle Krake

We've always been taken care of. Landmark is awesome! We reccomend landmark to everyone!

5 years ago

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Reply from Landmark Home Warranty

Dear Gabrielle,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2019

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Ps

the workcrew they send get the job done, howeveer sometimes they seem to need back up for basic work

5 years ago

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Reply from Landmark Home Warranty

Dear Ps,

We are glad to see that our agents have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2019

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CB

Easy to work with. Honest. Reasonable value. They follow up with good suggestions.

5 years ago

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Reply from Landmark Home Warranty

Dear CB,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2019

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Richard Metcalf

Highly responsive, outstanding at communication and follow up. Easy to reach and quick turn around.

5 years ago

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Reply from Landmark Home Warranty

Dear Richard,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2019

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GGrenert Scottsdale, AZ

Quick to respond and very helpful in explaining the process. Great customer service!

5 years ago

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Reply from Landmark Home Warranty

Dear GGrenert,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 26th, 2019

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Jeremiah .

They are really good at customers service but sometime they denied some service claiming that it was there before

5 years ago

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Reply from Landmark Home Warranty

Dear Jeremiah,

Thank you for taking the time to share your feedback. We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more details on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 20th, 2019

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John Hessinger

Service is solid, but you denied a claim on an after-the-fact outcome of the item already being broken and serviced prior. You didn't do right.

5 years ago

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Reply from Landmark Home Warranty

Dear John,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

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Jacob Lundin

Submitting a claim has been relatively easy, although getting the repair complete sometimes takes a while.

5 years ago

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Reply from Landmark Home Warranty

Dear Jacob,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. Landmark and our contractors do all that we can to ensure your systems are serviced in a timely manner. If you have any further questions, please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

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Robert

Good value for the money. I don't worry about researching contractors for repair work.

5 years ago

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Reply from Landmark Home Warranty

Dear Robert,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

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Jenel Berry

The man that showed up was nice. I appreciate his prompt arrival and quick service.

5 years ago

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Reply from Landmark Home Warranty

Dear Jenel,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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Chris

Landmark is very responsive and checks up on throughout the claim process. Very helpful

5 years ago

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Reply from Landmark Home Warranty

Dear Chris,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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wonderaunt

Because I like the security of knowing I'm protected. Customer services has been great

5 years ago

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Reply from Landmark Home Warranty

Dear wonderaunt,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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Ricky

Takes care of your problem efficiently . The job was completed and fixed in a timely manner

5 years ago

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Reply from Landmark Home Warranty

Dear Ricky,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,
Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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Tiffany Barber

I have two water heaters. When we had a water issue, they wanted $70 per water heater to evaluate them both.

5 years ago

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Reply from Landmark Home Warranty

Dear Tiffany,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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Ruth Bridges

Basic service, they'll get a service person there ASAP. Even if the service itself is nominal, you still pay the $60 response fee.

5 years ago

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Reply from Landmark Home Warranty

Dear Ruth,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. The service call fee is a fee paid to the contractor to visit your home and diagnosis your unit. If you have any further questions regarding your coverage, please do not hesitate to reach out to us.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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Carol Higgins

They provide a quick resolution to problems that are covered in your home warranty.

5 years ago

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Reply from Landmark Home Warranty

Dear Carol,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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B

It seems that after giving them over 1200 over the past few years they should be able to cover more of the cost of my water heater.

5 years ago

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Reply from Landmark Home Warranty

Dear B,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Don Lyman

They are very responsive. I had plumbing problems that were quickly addressed and repaired.

5 years ago

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Reply from Landmark Home Warranty

Dear Don,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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Diane

only have had one contact with co. and repair was delayed due to tech error. Repair was great when finished.

5 years ago

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Reply from Landmark Home Warranty

Dear Diane,

We are glad to see that we have been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Linda G

The companies they hire to do repairs are not reliable and a referral they gave me to have my garage door repaired was with a company that hasn't worked in my area in years.

5 years ago

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Reply from Landmark Home Warranty

Dear Linda,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Debie Dipo

Landmark wasn't able to provide names of contractors. It worked of well but would have appreciated contact information.

5 years ago

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Reply from Landmark Home Warranty

Dear Debie,

We are glad to see that Landmark has been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Monica LaVerkin, UT

The provide a fast service response, and have proven to be worth the monthly fee.

5 years ago

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Reply from Landmark Home Warranty

Dear Monica,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Verified Customer

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Brad Surprise, AZ

They are nice and courteous. Very easy to work win on the phone. Prompt and knowledgeable

5 years ago

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Reply from Landmark Home Warranty

Dear Brad,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Verified Customer

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star star star star star

Jennifer Gough Roy, UT

Very prompt and professional. Scheduling, billing, and services deliver were hassel free.

6 years ago

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Reply from Landmark Home Warranty

Dear Jennifer,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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star star star star star

Martin Wilganowski Houston, TX

Quick quality service prompt and courteous and very affordable excellent work performance

6 years ago

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Reply from Landmark Home Warranty

Dear Martin,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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star star star star star

Kyron Boise, ID

Excellent customer service, good request tracking systems, great contractors on their rolls

6 years ago

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Reply from Landmark Home Warranty

Dear Kyron,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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star star star star star

Kenneth Krause Temple, TX

Took care of our issues. Placed the requet and within the time frame quoted is was complete.

6 years ago

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Reply from Landmark Home Warranty

Dear Kenneth,
We are pleased to hear we have another opportunity to provide you remarkable service for your home! Thank you for your continuous support. Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018