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Global Home Protection

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5.1

Overall Score

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LAST UPDATED: September 13th, 2022

Global Home Protection (GHP) offers coverage for homeowners directly, as well as specialized coverage for home buyers and sellers through real estate professionals. The company operates in 48 states across the country; everywhere except Alaska, Hawaii, and Washington, D.C.

Customer service and sales can be contacted by phone, email, or an online contact form.

Keep reading for pros and cons, or jump down to read Global Home Protection reviews from real customers.

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The Good

  • Global Home Protection Plans
  • Coverage for Various Property Types
  • Global Home Protection Service Fee
  • Local Pre-screened Technicians
  • New Customer Perks
  • Workmanship Guarantee
  • Money-Back Guarantee
  • 24/7 Claims Department
  • Benefits for Rental Property Owners

Global Home Protection Plans

Global Home Protection offers three basic coverage plans to choose from:

  • Major Appliance Plan 
  • Major System Plan
  • Diamond Plan 

Each plan covers the following appliances and systems:

  Major Appliance Plan Major System Plan Diamond Plan
Air conditioning  
Heating  
Electrical  
Plumbing  
Plumbing Stoppage  
Water heater  
Garbage disposal  
Kitchen refrigerator  
Oven/range/stove  
Cooktop  
Built-in microwave  
Dishwasher  
Clothes washer/dryer  
Ceiling fan    
Exhaust fan    
Garage door opener    
Whirlpool bathtub    

Each GHP plan can be customized with the following add-on coverage options:

  • Pool/spa
  • Septic system
  • Stand alone freezer
  • Water softener
  • Sump pump
  • Refrigerator ice maker
  • Central vacuum
  • Limited roof leak
  • Well pump

Coverage for Various Property Types

Global Home Protection provides robust home warranty coverage for homeowners of the following property types:

  • Single-family home
  • Condo
  • Townhome
  • Fabricated home/mobile home
  • Duplex
  • Triplex
  • Fourplex
  • Fiveplex

It is unique that GHP offers coverage to this wide array of property types.

Service Fee

Global Home Protection has a service fee starting at $45 — this price is one of the lowest deductibles available in the industry. 

Typically, home warranty service call fees start at approximately $40, but can range up to over $100. Some home warranty companies even have a service call fee as high as $150.

Local Pre-screened Technicians

All Global Home Protection technicians are locally based, pre-screened, and licensed, so you don’t have to worry about receiving poor quality service techs who aren’t prepared to correctly service your home’s systems and appliances.

Many home warranty companies make their customers hire their technicians, making it easier for consumers who want a simple process and requiring less effort to reach a solution.

New Customer Perks

If you sign up as a new Global Home Protection customer, you may be eligible for a free month of coverage. The warranty specialist also offers discounted promotions, like its current offering of $200 off for new customers.

Workmanship Guarantee

According to its terms and conditions, Global Home Protection provides the following two workmanship guarantees:

  • 30-day workmanship guarantee for labor 
  • 90-day workmanship guarantee for parts

If you have an appliance or home system repaired, but the issue recurs, you don't have to pay further service fees for additional work needed on the same covered issue, if it happens within the listed terms.

Money-Back Guarantee

Each contract from Global Home Protection includes a 30-day money-back guarantee. This guarantee is helpful in case you change your mind.

24/7 Claims Department

Customers can submit a claim 24/7 to the Global Home Protection claims department. When something goes wrong, claim submissions are over the phone via the company's 24/7 claims department. Within two business days, an approved service contractor contacts you during standard business hours to make an appointment.

A home warranty provider is not an emergency service hotline. According to GHP's discretion, if you are experiencing an emergency, the company will make efforts to facilitate a response with urgency – within the same day.

In fact, several customer reviews mention same-day or next-day service. Here's an excerpt from a grateful Global Home Protection reviewer:

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Customer Review: Jean from Phoenix, Arizona

"It was 100 degrees in Phoenix. I called at 6 am PST and within 3 hours there was a tech outside my house fixing my A/C. Got to spend the rest of the day in an ice-cold home."

Benefits for Rental Property Owners

If you are looking to cover two or more properties with a home warranty policy, Global Home Protection offers discounts for multiple plans under one policyholder.

Additionally, with service from this provider, it's simple to have your tenants or property management submit claims to GHP. A policyholder just needs to have an individual's permission and have them individually on file.

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The Bad

  • No Online Pricing Information
  • No Service in Alaska or Hawaii
  • No Contractor Flexibility
  • Emphasis on Maintenance
  • Cancellation Fee

No Online Pricing Information

Although Global Home Protection lists its offered packages and the home systems and appliances they cover, it does not provide any pricing information on its corporate website. This lack of detailed cost information makes it difficult to compare GHP’s prices against other home warranty companies. 

To receive pricing information about your specific warranty needs, you’ll need to request a quote online or call a customer service representative.

No Service in Alaska or Hawaii

Global Home offers warranty contracts for people in most parts of the United States; however, its coverage area does not include Alaska or Hawaii.

No Contractor Flexibility

Global Home Protection doesn’t allow you to choose your own contractor, and the company won’t reimburse you for repairs you pay to your own contractor/technician. Instead, you must use a GHP contractor from the company’s vetted network.

Emphasis on Maintenance

To maintain coverage for the appliances and systems included in your plan, you need to perform normal maintenance. Global Home Protection defines “normal maintenance” as maintenance completed by a professional once a year. 

The company states in its terms and conditions that it "reserves the right to request up to three years worth of maintenance records and/or pictures, and the owner’s inability to provide the same may result in denial of coverage."

Cancellation Fee

If you’d like to cancel your Global Home Protection plan you can either transfer easily to a new company or cancel your plan, dependent on how much time has passed since your order date:

  • Before 30 days — You are eligible for a full refund of your contract fees, less any service costs, which most people won't have because of the 30-day waiting period.
  • After 30 days — You are eligible for a prorated refund for the period you have already paid for but hasn't happened yet, less a $75 fee and any service costs incurred by GHP.

If costs incurred by the provider are more than your refund amount, then you will not get a refund. If you have outstanding claims, you are still responsible to pay them. You must cancel in writing, but you can do it with regular mail or email. 

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The Bottom Line

Global Home Protection appears to be a quality home warranty company with extensive coverage and offerings. It offers three coverage plans with add-on options that can be added to any plan, and customers can choose between month-to-month or annual contracts. 

Pricing isn’t published on the company’s website, but you can quickly get a personalized quote. New customers benefit from perks like the $200 discount and one month of free coverage.

Global Home Protection reviews are currently limited, so we are unable to provide an accurate recommendation of this company based on customer sentiment at this time.

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Star Rating

4.1

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34 Reviews

Review Breakdown

5 grade

62%

4 grade

18%

3 grade

0%

2 grade

3%

1 grade

18%

Sentiment Criteria

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Service

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Mehta.B Philadelphia, PA

This company really goes above and beyond to help you out. I became a policy owner a few months ago. My water heater was not working in the dead of winter. I called early in the morning and same day I had a tech come to my house. It was a big issue but the tech was able to fix it that week. I tell all my friends about global home protection. I appreciate the service.

2 years ago

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Reply from Global Home Protection

Hello Mehta, Thank you for choosing Global Home Protection to help protect what's most important to YOU - your family and the house your family calls home, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

Jun. 18th, 2020

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TashaM Phoenix, AZ

I filed 2 claims recently. Derek and Steve in the claims dept are very friendly and know a lot about Appliance and System failures. I had a problem with my water heater a month ago. The water would only stay warm only for 1 minute. I called that morning. Steve quickly sent a contractor within 3 hours of calling. The contractor looked at my water heater and told me the issue is with the heating element. The problem was resolved within 2 days. Thanks Global Home Protection.

2 years ago

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Reply from Global Home Protection

Hello Tasha, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 25th, 2020

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GargiuloC Boston, MA

This is my first time using a home warranty company. Global Home Protection is great at resolving problems. I had problem with my ductwork not too long ago. I spoke to the claims dept. They connected me to a great technician who fixed the problem within 2 days. Thanks

2 years ago

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Reply from Global Home Protection

Hello Gargiulo , Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Mar. 2nd, 2020

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Eugene Tuberman New York, NY

Last month both my garbage disposal and dishwasher went out. I didn't know if I needed a plumber or appliance guy due to the water on my floor. I called Global Home Protection. They sent an appliance tech diagnosed the problem and fixed my disposal and dishwasher within 1 day of calling about my claim. Thank you so much.

2 years ago

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Reply from Global Home Protection

Hello Eugene Tuberman, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Feb. 16th, 2020

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Gloria J Buffalo, NY

They were just so fantastic!!! I rang them up them on Monday Morning when my heater received faulty issues. They managed to get a company out same day. The problem was solved quickly. I can’t thank Global Home Protection enough.

2 years ago

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Reply from Global Home Protection

Hello Gloria J, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Feb. 16th, 2020

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GNocera Parsippany, NJ

My stove burner wasn't working properly for a few days. I called Global Home Protection to put in a claim. They have a tech out within a day . The tech answered my questions and was able to locate a new part. Thanks Global Home Protection.

2 years ago

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Reply from Global Home Protection

Hello Giuseppe, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 3rd, 2020

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jaxgarrett85 Los Angeles, CA

We recently had sewage backing into our house and slow drains. We called Global Home Protection and they arranged for a plumber to come out that day. Everything was fixed in 2 days. We were so happy to be able to live in a house with clear drains again. Thanks Global Home Protection .

2 years ago

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Reply from Global Home Protection

Hello Jaxgarrett85, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Feb. 16th, 2020

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Dayanara Fuentes Las Vegas, NV

I had an issue with my air conditioner. I filed a claim online and the technician came first time in the following morning. He was friendly, very competent and knowledgeable. The job was completed very quickly. I recommend GHP to all my friends.

1 year ago

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Reply from Global Home Protection

Hi Dayanara Fuentes, Thank you for your kind review! We at Global Home Protection strive every day to provide our customers with great customer service satisfaction.

Aug. 10th, 2021

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Judy.G Atlanta, GA

I filed a claim for my furnace recently.  I was dealing with a very cold home . My issue started early friday morning. I called the claims department and they sent a technician.They were able to fix my furnace same day . Thank you Global Home Protection.

2 years ago

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Reply from Global Home Protection

Hello Judy, Thank you for choosing Global Home Protection to help protect what's most important to YOU - your family and the house your family calls home, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

May. 31st, 2020

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Jen B Atlanta, GA

My second refrigerator wasn't cooling and they sent a technician out the same day. Gary was great and took care of the issue efficiently. I highly recommend this company to everyone. Thank you!

2 years ago

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Reply from Global Home Protection

Hello Jen, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 25th, 2020

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winstonrobinson1 Charlotte, NC

Global Home Protection is a good home warranty. They took care of my heater . It was a few days before the first frost of the season. I called them up and the problem was taken care that week. Thanks GHP.

2 years ago

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Reply from Global Home Protection

Hello Winston, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

Jan. 22nd, 2020

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Jean Blessit Phoenix, AZ

I couldn't be happier with my service. It was 100 degrees in Phoenix. I called 6am pst and within 3 hours there was a tech outside my house fixing my ac. Got to spend the rest of the day in a ice cold home . Thx so much.

2 years ago

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Reply from Global Home Protection

Hello Jean, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Jan. 16th, 2020

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Robert Grant Camden, NJ

The ceiling was leaking . It leaked into my son's bedroom . I called GHP early that day and within less than 2 hours we got in touch with a tech who came out to fix the problem.

2 years ago

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Reply from Global Home Protection

Hello Robert, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

Jan. 10th, 2020

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Review Source

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Fernando

Totally worth it. I got this when I bought my house. My hot water tank and ac went out within a months time of each other. They had sent someone out to fix both within 2 days of filing a claim.

9 months ago

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Stan Cozby Marble Falls, TX

I had a contract with Global Home Protection for less than 3 months when my HVAC stopped heating. I called Global and they gave me company name and contact person. I called and set up a time and told him I needed him as soon as possible due to extreme cold weather we were experiencing. He said he could see me in a couple of days. After he didn't show up, I called him and he said he was not an approved contractor for Global. I called Global and said they would find a contractor. I told them due to the extreme cold we were having to just refund my money and I would find someone local who could come that day.

1 year ago

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Reply from Global Home Protection

Hello Stan Cozby , We are deeply sorry for any inconvenience. According to our records, we see that you spoke to the claims department and the claim department gave you the option to hire your own and file for reimbursement. We strive to serve all our customers with the best possible service.

Mar. 15th, 2021

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Sue.P Los Angeles, CA

I needed a pool pump repair. A contractor arrived the same day. They ordered the part. Within 2 days they came back to install it. Everything is so fast and efficient.

2 years ago

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Reply from Global Home Protection

Hello Sue, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 25th, 2020

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Aleksey G Henderson, NV

They are the best. Their technicians were able to explain what was wrong with my ac. They helped me with my ac on the first day of coverage. Thank you Global Home Protection.

2 years ago

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Reply from Global Home Protection

Hello Aleksey, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Jan. 14th, 2020

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Esther Sasson Miami Beach, FL

I have been a customer with Global Home Protection for a few months. It is worth every penny. They had a tech in my home the same day and fixed my leaking dishwasher.

2 years ago

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Reply from Global Home Protection

Hello Esther, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

Jan. 10th, 2020

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Orion Smith Geneva, IL

They fixed a problem with our furnace. Make sure on day one that you get their contract. They might not send you one or it might get lost in the mail. But make sure you have one as soon as possible. Read through it and make sure you understand it. I'm glad after 3-4 months when an issue that we are now getting it taken care of.

1 year ago

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Reply from Global Home Protection

Hello Orion Smith , We are deeply sorry for any inconvenience. According to our records, we see that you spoke to the claims department. In our terms and conditions, we cover mechanical failures. Your unit has a sound-based issue. Our claims department has gone over our terms and conditions with you. If it is something with our agreement. we would help you out. Unfortunately, we don’t cover any sound issues.

Mar. 16th, 2021

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Haynes ,

tenant called to report furnace not blowing warm at 3:30pm sunday 1/24/21. Called Global (24hr) line immediately. Only able to leave a message & an email. No response all evening. Went out & bought elec. heaters cuz they have children & we r in Ma. Monday morning after 9am spoke w someone. She said could be 24hrs to hear from someone. I guess 24hrs starts when u actually get to talk to them , not when u first called. It's now Tuesday morn 7am & I have still heard from nobody about this problem that was deemed an Emergerncy. ???????

1 year ago

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Reply from Global Home Protection

Hello Haynes, We are deeply sorry for any inconvenience. According to our records we see that you spoke to the claims department and the claim is resolved. You can file a claim on our website . All you have to do is login to your account and submit a claim. This information is sent to the claims department who will reach out within 24 hours.

Mar. 15th, 2021