error This company may not service all states.

Global Home Protection (GHP) is a home warranty company operating in 48 states across the country; everywhere except Alaska, Hawaii, and Washington, D.C. This warranty company offers coverage for homeowners directly, as well as specialized coverage for home buyers, and sellers through real estate professionals. It provides robust home warranty coverage, available to owners of the following property types: 

  • Single-family home
  • Condo
  • Townhome
  • Fabricated home/mobile home
  • Duplex
  • Triplex
  • Fourplex
  • Fiveplex

No long-term contracts are needed. Monthly and annual billing cycles are available. 

How does the claims process work?

When something goes wrong, claim submissions are over the phone via the company's 24/7 claims department. Within two business days, an approved service contractor contacts you during standard business hours to make an appointment. 

What about an emergency?

A home warranty provider is not an emergency service hotline. According to GHP's discretion, if you are experiencing an emergency, the company will make efforts to facilitate a response with urgency. 

However, Global Home has a loftier goal for its customers. When speaking about the peace of mind that the company's home warranties offer, it says, "Rest assured that Global Home Protection will cover all the major systems and appliances for repair or replacement and will send out a licensed contractor to your home THE SAME DAY!"

In fact, several customer reviews mention same-day or next-day service. Here's an excerpt from a grateful Global Home Protection reviewer: 

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Customer Review: Jean from Phoenix, Arizona

"It was 100 degrees in Phoenix. I called at 6 am PST and within 3 hours there was a tech outside my house fixing my A/C. Got to spend the rest of the day in an ice-cold home."

Can you use your own contractor?

No. Global Home has the right to choose for you and will not reimburse you for repairs you pay to a provider without prior approval. Global Home Protection contractors are vetted and must meet state requirements, which include things like liability insurance, auto insurance, and proper trade licensing.

Customer service and sales can be contacted by phone, email, or an online contact form.

Keep reading for the pros and cons of working with Global Home Protection or skip straight to reading consumer reviews

The Good

  • Multiple Plans Available
  • Local Pre-Screened Technicians
  • New Customer Perks
  • Low $45 Service Call Fee
  • Workmanship Guarantee
  • Money-Back Guarantee
  • 24/7 Claims Department
  • Benefits for Rental Property Owners

Multiple Plans Available

As with most providers in the industry, Global Home Protection offers three basic coverage plans to choose from, one that covers systems, one that covers appliances, and a comprehensive plan that covers both. This model often shows a large discount for buying more home warranty coverage in bulk, and that is true of this company as well.

  • Major Appliances Plan — $399.99–$499.99 per year
  • Major Systems Plan — $349.99–$449.99 per year
  • Diamond Plan — $499.99–$699.99 per year

Subscribers to the GHP Diamond also get coverage for three extras, including the garage door opener, which commonly makes a regular list. 

Customize your warranty with Global Home Protection. As with most home warranty companies, consumers have the opportunity to customize their coverage with add-on policies. Here are some examples that people will see with GHP, depending on availability:

  • Central vacuum 
  • Freezer (Standalone)
  • Icemaker (In-fridge)
  • Lawn sprinkler
  • Oven/Range/Stove/Cooktop (Additional)
  • Pellet stove
  • Pool/spa
  • Refrigerator (Additional)
  • Roof leak (Limited)
  • Septic system
  • Septic tank pumping
  • Sump pump
  • Water softener
  • Well pump

Local Pre-Screened Technicians

All Global Home Protection technicians are locally based,pre-screened, and licensed, so you don’t have to worry about receiving poor quality service techs who aren’t prepared to correctly service your home’s systems and appliances.

Many home warranty companies make their customers hire their technicians, making it easier for consumers who want a simple process and requiring less effort to reach a solution.

New Customer Perks

If you sign up as a new GHP customer, you may be eligible for a free month of coverage. The warranty specialist also offers discounted promotions, like its current offering of $200 off for new customers. 

Low $45 Service Call Fee

Service call fees are payable each time a service pro comes over to diagnose an item, whether it ends up being covered or not.

With Global Home Protection, the service call fee starts at just $45. This price is one of the lower deductibles available in the industry. Through our research, we have found that most companies' service call fees start at about $40 on the low end, but range up to over $100 on the high end. We have even seen competitors with a standard $150 service call fee.

Workmanship Guarantee

According to the GHP terms and conditions, workmanship guarantees are 30 days for labor and 90 days for parts. If you have an appliance or home system repaired, but the issue recurs, you don't have to pay further service fees for additional work needed on the same covered issue, if it happens within the listed terms. 

Money-Back Guarantee

Each contract from Global Home Protection includes a 30-day money-back guarantee. This guarantee is helpful in case you change your mind. 

24/7 Claims Department

Customers can submit a claim 24/7 to the GHP claims department. 

Benefits for Rental Property Owners

If you are looking to cover two or more properties with a home warranty policy, Global Home Protection offers discounts. 

Additionally, with service from this provider, it's simple to have your tenants or property management submit claims to GHP. A policyholder just has to get an individual's permission and have them individually on file.

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The Bad

  • No Online Pricing Information
  • No Service in Alaska or Hawaii
  • 30-Day Waiting Period
  • Emphasis on Maintenance
  • Cancellation Fee

No Online Pricing Information

Although Global Home Protection lists its offered packages and the home systems and appliances they cover, it does not provide any pricing information on its corporate website, other than mentioning coverage starts at about $1 per day. This lack of detailed cost information makes it difficult to compare Global Home Protection’s prices against other home warranty companies. 

To receive pricing information about your specific warranty needs, you’ll need to request a quote online or call a customer service representative.

Annual pricing is disclosed in the company’s Google profile. The company should consider disclosing other important information that customers want to know, including the following:

  • Monthly rates 
  • Pricing differences for houses over 5,000 feet
  • Pricing for the special optional coverage
  •  What affects the service call rate 

No Service in Alaska or Hawaii

Global Home offers warranty contracts for people in most parts of the United States; however, its coverage area does not include Alaska or Hawaii.

30-Day Waiting Period

When you purchase a home warranty policy from this company, your coverage only starts after a 30-day wait period. However, if you previously were covered by a home warranty policy, you may be able to cut the waiting period. You may need to provide proof of prior coverage, with no lapse between your old contract and your new one. 

To be eligible, you must provide this proof of prior coverage (with a reputable provider) within seven days of ordering a Global Home Protection Policy.

The policy doesn't cover any pre-existing conditions, whether you knew about them or not. The company explains: "During the first 30 days of the Coverage Period (as described in Section B above), GHP is not liable for replacement of entire systems or appliances, or replacement of boards, pumps, compressors, and motors as applies to any covered system or appliance."

Emphasis on Maintenance

Many things can void a home warranty policy; poor maintenance is a primary culprit. 

For your covered items to be "covered," you need to perform normal maintenance. In this case, the company defines that as maintenance once a year by a professional. 

The company states in its terms and conditions that it "reserves the right to request up to three (3) years worth of maintenance records and/or pictures, and the owner’s inability to provide the same may result in denial of coverage."

Cancellation Fee

You can transfer to a new owner easily, at any time, but what if you just want to cancel your warranty contract?

The answer depends on how much time has elapsed since your order date. 

  • Before 30 days — You are eligible for a full refund of your contract fees, less any service costs, which most people won't have because of the 30-day waiting period.
  • After 30 days — You are eligible for a prorated refund for the period you have already paid for but hasn't happened yet, less a $75 fee, and any service costs incurred by GHP. 

If costs incurred by the provider are more than your refund amount, then you will not get a refund. If you have outstanding claims, you are still responsible to pay them. You must cancel in writing, but you can do it with regular mail or email. 

The Bottom Line

Global Home Protection seems to be a quality home warranty company with extensive coverage and offerings. It offers three plans, with bonus features on the third combo plan (Diamond).  

Customers can customize with add-on policies and choose between month-to-month or annual contracts. Be aware that you’ll have to contact GHP for a personalized quote. New customers benefit from perks like the $200 discount + one month of free coverage

If you end up selling your home in the meantime, you can quickly transfer your policy for free; however, if you have a long-term contract rather than a monthly one, you will be subject to a $75 admin fee, deducted from your refund. 

Look at Global Home Protection reviews below to see what real customers have to say about the home warranty provider.

We'll Introduce You!

Call our recommended rep over at Global Home Protection below.

1-(877) 649-2312

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User Reviews

Star Rating

4.9
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23 Reviews

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Mehta.B

June 18th, 2020 Philadelphia, PA DETAILS arrow_drop_down
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This company really goes above and beyond to help you out. I became a policy owner a few months ago. My water heater was not working in the dead of winter. I called early in the morning and same day I had a tech come to my house. It was a big issue but the tech was able to fix it that week. I tell all my friends about global home protection. I appreciate the service.

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Reply from Global Home Protection

Jun 18, 2020

Hello Mehta, Thank you for choosing Global Home Protection to help protect what's most important to YOU - your family and the house your family calls home, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

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Judy.G

May 14th, 2020 Atlanta, GA DETAILS arrow_drop_down
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I filed a claim for my furnace recently.  I was dealing with a very cold home . My issue started early friday morning. I called the claims department and they sent a technician.They were able to fix my furnace same day . Thank you Global Home Protection.

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Reply from Global Home Protection

May 31, 2020

Hello Judy, Thank you for choosing Global Home Protection to help protect what's most important to YOU - your family and the house your family calls home, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

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GargiuloC

February 28th, 2020 Boston, MA DETAILS arrow_drop_down
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This is my first time using a home warranty company. Global Home Protection is great at resolving problems. I had problem with my ductwork not too long ago. I spoke to the claims dept. They connected me to a great technician who fixed the problem within 2 days. Thanks

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Reply from Global Home Protection

Mar 02, 2020

Hello Gargiulo , Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

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Aisha.Prakash

February 25th, 2020 Secaucus, NJ DETAILS arrow_drop_down
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Highly recommend Global Home Protection! Our Furnace went out and it’s very cold in jersey. They promptly got a top rated local Heating company that came out and fixed it in 2 hours. We were so grateful to be nice and toasty again! We are thankful we went with Global Home Protection.

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Reply from Global Home Protection

Feb 25, 2020

Hello Aisha, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

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Kane.Ashley

February 24th, 2020 New York, NY DETAILS arrow_drop_down
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My dishwasher was overflowing. I called Global Home Protection they sent an appliance contractor to check my dishwasher and replaced the broken part. I am very pleased with the service. I will be recommending Global Home Protection to anyone in need of a great home warranty company.

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Reply from Global Home Protection

Feb 25, 2020

Hello Ashley, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

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Jen B

February 24th, 2020 Atlanta, GA DETAILS arrow_drop_down
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My second refrigerator wasn't cooling and they sent a technician out the same day. Gary was great and took care of the issue efficiently. I highly recommend this company to everyone. Thank you!

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Reply from Global Home Protection

Feb 25, 2020

Hello Jen, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

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Sue.P

February 24th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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I needed a pool pump repair. A contractor arrived the same day. They ordered the part. Within 2 days they came back to install it. Everything is so fast and efficient.

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Reply from Global Home Protection

Feb 25, 2020

Hello Sue, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

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TashaM

February 21st, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I filed 2 claims recently. Derek and Steve in the claims dept are very friendly and know a lot about Appliance and System failures. I had a problem with my water heater a month ago. The water would only stay warm only for 1 minute. I called that morning. Steve quickly sent a contractor within 3 hours of calling. The contractor looked at my water heater and told me the issue is with the heating element. The problem was resolved within 2 days. Thanks Global Home Protection.

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Reply from Global Home Protection

Feb 25, 2020

Hello Tasha, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

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MargotR

February 21st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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The global home protection claims dept was courteous and were able to send a contractor within 4 hours. My refrigerator issue had something to do with the temperature control . My freezer was warm yet my fridge was freezing my food. The contractor answered my questions and completed the job in a timely manner.

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TeresaR

February 18th, 2020 Atlanta, GA DETAILS arrow_drop_down
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Great service, so happy with their fast and efficient service. They’re a must have for a care free solution when your appliances or systems break down on you. Extremely happy with Global Home Protection.

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Reply from Global Home Protection

Feb 21, 2020

Hello Teresa, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

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Eugene Tuberman

February 11th, 2020 New York, NY DETAILS arrow_drop_down
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Last month both my garbage disposal and dishwasher went out. I didn't know if I needed a plumber or appliance guy due to the water on my floor. I called Global Home Protection. They sent an appliance tech diagnosed the problem and fixed my disposal and dishwasher within 1 day of calling about my claim. Thank you so much.

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Reply from Global Home Protection

Feb 16, 2020

Hello Eugene Tuberman, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

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GalanisP

February 11th, 2020 Denver, CO DETAILS arrow_drop_down
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I woke up on a cold night . Noticed my water heater having problems. I called global home protection. The claims rep answered my questions and quickly sent a tech. The problem was resolved that week thanks.

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Reply from Global Home Protection

Feb 16, 2020

Hello Galanis P, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

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Gloria J

January 29th, 2020 Buffalo, NY DETAILS arrow_drop_down
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They were just so fantastic!!! I rang them up them on Monday Morning when my heater received faulty issues. They managed to get a company out same day. The problem was solved quickly. I can’t thank Global Home Protection enough.

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Reply from Global Home Protection

Feb 16, 2020

Hello Gloria J, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

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GNocera

January 27th, 2020 Parsippany, NJ DETAILS arrow_drop_down
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My stove burner wasn't working properly for a few days. I called Global Home Protection to put in a claim. They have a tech out within a day . The tech answered my questions and was able to locate a new part. Thanks Global Home Protection.

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Reply from Global Home Protection

Feb 03, 2020

Hello Giuseppe, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

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jaxgarrett85

January 24th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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We recently had sewage backing into our house and slow drains. We called Global Home Protection and they arranged for a plumber to come out that day. Everything was fixed in 2 days. We were so happy to be able to live in a house with clear drains again. Thanks Global Home Protection .

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Reply from Global Home Protection

Feb 16, 2020

Hello Jaxgarrett85, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

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winstonrobinson1

January 21st, 2020 Charlotte, NC DETAILS arrow_drop_down
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Global Home Protection is a good home warranty. They took care of my heater . It was a few days before the first frost of the season. I called them up and the problem was taken care that week. Thanks GHP.

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Reply from Global Home Protection

Jan 22, 2020

Hello Winston, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

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Aleksey G

January 14th, 2020 Henderson, NV DETAILS arrow_drop_down
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They are the best. Their technicians were able to explain what was wrong with my ac. They helped me with my ac on the first day of coverage. Thank you Global Home Protection.

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Reply from Global Home Protection

Jan 14, 2020

Hello Aleksey, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

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Jean Blessit

January 10th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I couldn't be happier with my service. It was 100 degrees in Phoenix. I called 6am pst and within 3 hours there was a tech outside my house fixing my ac. Got to spend the rest of the day in a ice cold home . Thx so much.

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Reply from Global Home Protection

Jan 16, 2020

Hello Jean, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

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James Giordano

January 10th, 2020 Beverly Hills, CA DETAILS arrow_drop_down
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No hassle just call or email and I have a technician at my home to fix the problem. They helped me replace my refrigerator .

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Reply from Global Home Protection

Jan 16, 2020

Hello James, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

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Esther Sasson

January 10th, 2020 Miami Beach, FL DETAILS arrow_drop_down
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I have been a customer with Global Home Protection for a few months. It is worth every penny. They had a tech in my home the same day and fixed my leaking dishwasher.

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Reply from Global Home Protection

Jan 10, 2020

Hello Esther, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

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Greg Cohen

January 10th, 2020 Great Neck, NY DETAILS arrow_drop_down
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Great customer service and professional service technicians.

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Reply from Global Home Protection

Jan 10, 2020

Hello Greg, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

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Robert Grant

January 10th, 2020 Camden, NJ DETAILS arrow_drop_down
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The ceiling was leaking . It leaked into my son's bedroom . I called GHP early that day and within less than 2 hours we got in touch with a tech who came out to fix the problem.

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Reply from Global Home Protection

Jan 10, 2020

Hello Robert, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

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Ophelia Moyer

January 7th, 2020 Dallas, TX DETAILS arrow_drop_down
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My first experience with a home warranty company. I am impressed with the coverage and service.

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Reply from Global Home Protection

Jan 08, 2020

Thank you Ophelia. We are here to serve all our customers with the best of our abilities.

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