Verified
4.1
4.6
Overall Score
Global Home Protection (GHP) is a home warranty company operating in 48 states across the country; everywhere except Alaska, Hawaii, and Washington, D.C. This warranty company offers coverage for homeowners directly, as well as specialized coverage for home buyers, and sellers through real estate professionals. It provides robust home warranty coverage, available to owners of the following property types:
No long-term contracts are needed. Monthly and annual billing cycles are available.
How does the claims process work?
When something goes wrong, claim submissions are over the phone via the company's 24/7 claims department. Within two business days, an approved service contractor contacts you during standard business hours to make an appointment.
What about an emergency?
A home warranty provider is not an emergency service hotline. According to GHP's discretion, if you are experiencing an emergency, the company will make efforts to facilitate a response with urgency.
However, Global Home has a loftier goal for its customers. When speaking about the peace of mind that the company's home warranties offer, it says, "Rest assured that Global Home Protection will cover all the major systems and appliances for repair or replacement and will send out a licensed contractor to your home THE SAME DAY!"
In fact, several customer reviews mention same-day or next-day service. Here's an excerpt from a grateful Global Home Protection reviewer:
Customer Review: Jean from Phoenix, Arizona
"It was 100 degrees in Phoenix. I called at 6 am PST and within 3 hours there was a tech outside my house fixing my A/C. Got to spend the rest of the day in an ice-cold home."
Can you use your own contractor?
No. Global Home has the right to choose for you and will not reimburse you for repairs you pay to a provider without prior approval. Global Home Protection contractors are vetted and must meet state requirements, which include things like liability insurance, auto insurance, and proper trade licensing.
Customer service and sales can be contacted by phone, email, or an online contact form.
Keep reading for the pros and cons of working with Global Home Protection or skip straight to reading consumer reviews.
As with most providers in the industry, Global Home Protection offers three basic coverage plans to choose from, one that covers systems, one that covers appliances, and a comprehensive plan that covers both. This model often shows a large discount for buying more home warranty coverage in bulk, and that is true of this company as well.
Subscribers to the GHP Diamond also get coverage for three extras, including the garage door opener, which commonly makes a regular list.
Customize your warranty with Global Home Protection. As with most home warranty companies, consumers have the opportunity to customize their coverage with add-on policies. Here are some examples that people will see with GHP, depending on availability:
All Global Home Protection technicians are locally based,pre-screened, and licensed, so you don’t have to worry about receiving poor quality service techs who aren’t prepared to correctly service your home’s systems and appliances.
Many home warranty companies make their customers hire their technicians, making it easier for consumers who want a simple process and requiring less effort to reach a solution.
If you sign up as a new GHP customer, you may be eligible for a free month of coverage. The warranty specialist also offers discounted promotions, like its current offering of $200 off for new customers.
Service call fees are payable each time a service pro comes over to diagnose an item, whether it ends up being covered or not.
With Global Home Protection, the service call fee starts at just $45. This price is one of the lower deductibles available in the industry. Through our research, we have found that most companies' service call fees start at about $40 on the low end, but range up to over $100 on the high end. We have even seen competitors with a standard $150 service call fee.
According to the GHP terms and conditions, workmanship guarantees are 30 days for labor and 90 days for parts. If you have an appliance or home system repaired, but the issue recurs, you don't have to pay further service fees for additional work needed on the same covered issue, if it happens within the listed terms.
Each contract from Global Home Protection includes a 30-day money-back guarantee. This guarantee is helpful in case you change your mind.
Customers can submit a claim 24/7 to the GHP claims department.
If you are looking to cover two or more properties with a home warranty policy, Global Home Protection offers discounts.
Additionally, with service from this provider, it's simple to have your tenants or property management submit claims to GHP. A policyholder just has to get an individual's permission and have them individually on file.
Both new and experienced homeowners should take advantage of Global Home Protection's blog. In fact, the blog has hundreds of articles covering nearly every home-related topic. If you're looking to purchase a new home, you may want to read Global Home Protection's Real Estate Market Guide or the article about tips and tricks for new homeowners.
If you've been a homeowner for years and are all settled in, you may want to check out a maintenance guide for one of your major appliances (like your microwave, swamp cooler, or water heater) or the article on how to save money while on vacation. Whatever the case, there is a blog article for everyone and it's completely free.
Although Global Home Protection lists its offered packages and the home systems and appliances they cover, it does not provide any pricing information on its corporate website, other than mentioning coverage starts at about $1 per day. This lack of detailed cost information makes it difficult to compare Global Home Protection’s prices against other home warranty companies.
To receive pricing information about your specific warranty needs, you’ll need to request a quote online or call a customer service representative.
Annual pricing is disclosed in the company’s Google profile. The company should consider disclosing other important information that customers want to know, including the following:
Global Home offers warranty contracts for people in most parts of the United States; however, its coverage area does not include Alaska or Hawaii.
When you purchase a home warranty policy from this company, your coverage only starts after a 30-day wait period. However, if you previously were covered by a home warranty policy, you may be able to cut the waiting period. You may need to provide proof of prior coverage, with no lapse between your old contract and your new one.
To be eligible, you must provide this proof of prior coverage (with a reputable provider) within seven days of ordering a Global Home Protection Policy.
The policy doesn't cover any pre-existing conditions, whether you knew about them or not. The company explains: "During the first 30 days of the Coverage Period (as described in Section B above), GHP is not liable for replacement of entire systems or appliances, or replacement of boards, pumps, compressors, and motors as applies to any covered system or appliance."
Many things can void a home warranty policy; poor maintenance is a primary culprit.
For your covered items to be "covered," you need to perform normal maintenance. In this case, the company defines that as maintenance once a year by a professional.
The company states in its terms and conditions that it "reserves the right to request up to three (3) years worth of maintenance records and/or pictures, and the owner’s inability to provide the same may result in denial of coverage."
You can transfer to a new owner easily, at any time, but what if you just want to cancel your warranty contract?
The answer depends on how much time has elapsed since your order date.
If costs incurred by the provider are more than your refund amount, then you will not get a refund. If you have outstanding claims, you are still responsible to pay them. You must cancel in writing, but you can do it with regular mail or email.
Global Home Protection seems to be a quality home warranty company with extensive coverage and offerings. It offers three plans, with bonus features on the third combo plan (Diamond).
Customers can customize with add-on policies and choose between month-to-month or annual contracts. Be aware that you’ll have to contact GHP for a personalized quote. New customers benefit from perks like the $200 discount + one month of free coverage.
If you end up selling your home in the meantime, you can quickly transfer your policy for free; however, if you have a long-term contract rather than a monthly one, you will be subject to a $75 admin fee, deducted from your refund.
Look at Global Home Protection reviews below to see what real customers have to say about the home warranty provider.
Call our recommended rep over at Global Home Protection below.
1-(877) 649-2312Filter by:
Sort by:
ripal kaila Thornton, PA
2 months ago
Mehta.B Philadelphia, PA
2 years ago
Reply from Global Home Protection
Jun. 18th, 2020
TashaM Phoenix, AZ
2 years ago
Reply from Global Home Protection
Feb. 25th, 2020
Review Source
Fernando
8 months ago
Review Source
Aleena K
1 year ago
Reply from Global Home Protection
Aug. 10th, 2021
GargiuloC Boston, MA
2 years ago
Reply from Global Home Protection
Mar. 2nd, 2020
Aisha.Prakash Secaucus, NJ
2 years ago
Reply from Global Home Protection
Feb. 25th, 2020
Eugene Tuberman New York, NY
2 years ago
Reply from Global Home Protection
Feb. 16th, 2020
Gloria J Buffalo, NY
2 years ago
Reply from Global Home Protection
Feb. 16th, 2020
GNocera Parsippany, NJ
2 years ago
Reply from Global Home Protection
Feb. 3rd, 2020
jaxgarrett85 Los Angeles, CA
2 years ago
Reply from Global Home Protection
Feb. 16th, 2020
Joe Gardner La Grange, IL
3 months ago
cc
11 months ago
Dayanara Fuentes Las Vegas, NV
1 year ago
Reply from Global Home Protection
Aug. 10th, 2021
Claire.M San Francisco, CA
1 year ago
Reply from Global Home Protection
Jun. 15th, 2021
Judy.G Atlanta, GA
2 years ago
Reply from Global Home Protection
May. 31st, 2020
Kane.Ashley New York, NY
2 years ago
Reply from Global Home Protection
Feb. 25th, 2020
Jen B Atlanta, GA
2 years ago
Reply from Global Home Protection
Feb. 25th, 2020
MargotR Las Vegas, NV
2 years ago
GalanisP Denver, CO
2 years ago
Reply from Global Home Protection
Feb. 16th, 2020
winstonrobinson1 Charlotte, NC
2 years ago
Reply from Global Home Protection
Jan. 22nd, 2020
Jean Blessit Phoenix, AZ
2 years ago
Reply from Global Home Protection
Jan. 16th, 2020
Robert Grant Camden, NJ
2 years ago
Reply from Global Home Protection
Jan. 10th, 2020
Deb Fontaine Lake Elsinore, CA
1 year ago
Reply from Global Home Protection
Jun. 15th, 2021
Stan Cozby Marble Falls, TX
1 year ago
Reply from Global Home Protection
Mar. 15th, 2021
Sue.P Los Angeles, CA
2 years ago
Reply from Global Home Protection
Feb. 25th, 2020
TeresaR Atlanta, GA
2 years ago
Reply from Global Home Protection
Feb. 21st, 2020
Aleksey G Henderson, NV
2 years ago
Reply from Global Home Protection
Jan. 14th, 2020
Esther Sasson Miami Beach, FL
2 years ago
Reply from Global Home Protection
Jan. 10th, 2020
Orion Smith Geneva, IL
1 year ago
Reply from Global Home Protection
Mar. 16th, 2021
Haynes ,
1 year ago
Reply from Global Home Protection
Mar. 15th, 2021
James Giordano Beverly Hills, CA
2 years ago
Reply from Global Home Protection
Jan. 16th, 2020
Ophelia Moyer Dallas, TX
2 years ago
Reply from Global Home Protection
Jan. 8th, 2020
Greg Cohen Great Neck, NY
2 years ago
Reply from Global Home Protection
Jan. 10th, 2020
We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.
© 2022 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information