Global Home Protection: Read 35 User Reviews From Real Homeowners

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Mehta.B Philadelphia, PA

This company really goes above and beyond to help you out. I became a policy owner a few months ago. My water heater was not working in the dead of winter. I called early in the morning and same day I had a tech come to my house. It was a big issue but the tech was able to fix it that week. I tell all my friends about global home protection. I appreciate the service.

4 years ago

Reply from Global Home Protection

Hello Mehta, Thank you for choosing Global Home Protection to help protect what's most important to YOU - your family and the house your family calls home, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

Jun. 18th, 2020

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TashaM Phoenix, AZ

I filed 2 claims recently. Derek and Steve in the claims dept are very friendly and know a lot about Appliance and System failures. I had a problem with my water heater a month ago. The water would only stay warm only for 1 minute. I called that morning. Steve quickly sent a contractor within 3 hours of calling. The contractor looked at my water heater and told me the issue is with the heating element. The problem was resolved within 2 days. Thanks Global Home Protection.

4 years ago

Reply from Global Home Protection

Hello Tasha, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 25th, 2020

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Aleena K

I've had a couple of claims with Global Home Protection, and they have been handled very efficiently. They responded immediately and had very qualified technicians take care of the problem.I only paid $55 per visit. Thank you Global Home Protection.

3 years ago

Reply from Global Home Protection

Hi Aleena K.

Thank you for your kind review! We at Global Home Protection strive every day to provide our customers with great customer service satisfaction.

Aug. 10th, 2021

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GargiuloC Boston, MA

This is my first time using a home warranty company. Global Home Protection is great at resolving problems. I had problem with my ductwork not too long ago. I spoke to the claims dept. They connected me to a great technician who fixed the problem within 2 days. Thanks

4 years ago

Reply from Global Home Protection

Hello Gargiulo , Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Mar. 2nd, 2020

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Aisha.Prakash Secaucus, NJ

Highly recommend Global Home Protection! Our Furnace went out and it’s very cold in jersey. They promptly got a top rated local Heating company that came out and fixed it in 2 hours. We were so grateful to be nice and toasty again! We are thankful we went with Global Home Protection.

4 years ago

Reply from Global Home Protection

Hello Aisha,
Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 25th, 2020

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Eugene Tuberman New York, NY

Last month both my garbage disposal and dishwasher went out. I didn't know if I needed a plumber or appliance guy due to the water on my floor. I called Global Home Protection. They sent an appliance tech diagnosed the problem and fixed my disposal and dishwasher within 1 day of calling about my claim. Thank you so much.

4 years ago

Reply from Global Home Protection

Hello Eugene Tuberman, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Feb. 16th, 2020

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Gloria J Buffalo, NY

They were just so fantastic!!! I rang them up them on Monday Morning when my heater received faulty issues. They managed to get a company out same day. The problem was solved quickly. I can’t thank Global Home Protection enough.

4 years ago

Reply from Global Home Protection

Hello Gloria J, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Feb. 16th, 2020

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GNocera Parsippany, NJ

My stove burner wasn't working properly for a few days. I called Global Home Protection to put in a claim. They have a tech out within a day . The tech answered my questions and was able to locate a new part. Thanks Global Home Protection.

4 years ago

Reply from Global Home Protection

Hello Giuseppe, Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 3rd, 2020

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jaxgarrett85 Los Angeles, CA

We recently had sewage backing into our house and slow drains. We called Global Home Protection and they arranged for a plumber to come out that day. Everything was fixed in 2 days. We were so happy to be able to live in a house with clear drains again. Thanks Global Home Protection .

4 years ago

Reply from Global Home Protection

Hello Jaxgarrett85, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Feb. 16th, 2020

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Dayanara Fuentes Las Vegas, NV

I had an issue with my air conditioner. I filed a claim online and the technician came first time in the following morning. He was friendly, very competent and knowledgeable. The job was completed very quickly. I recommend GHP to all my friends.

3 years ago

Reply from Global Home Protection

Hi Dayanara Fuentes,

Thank you for your kind review! We at Global Home Protection strive every day to provide our customers with great customer service satisfaction.

Aug. 10th, 2021

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Claire.M San Francisco, CA

I purchased a 5 year plan. 3 months after purchase I called to get my washer repaired. After some minor issues the repair was completed. Jessica from the claims department connected me with a technician . I appreciate the great service.

3 years ago

Reply from Global Home Protection

Hi Claire.M

Thank you for your kind review!

We at Global Home Protection strive every day to provide our customers with great customer service satisfaction.

Jun. 15th, 2021

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Judy.G Atlanta, GA

I filed a claim for my furnace recently. I was dealing with a very cold home . My issue started early friday morning. I called the claims department and they sent a technician.They were able to fix my furnace same day . Thank you Global Home Protection.

4 years ago

Reply from Global Home Protection

Hello Judy,

Thank you for choosing Global Home Protection to help protect what's most important to YOU - your family and the house your family calls home, We strive to make your life easier and we are glad to be of service.

Global Home Protection is here for you and your family!

May. 31st, 2020

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Kane.Ashley New York, NY

My dishwasher was overflowing. I called Global Home Protection they sent an appliance contractor to check my dishwasher and replaced the broken part. I am very pleased with the service. I will be recommending Global Home Protection to anyone in need of a great home warranty company.

4 years ago

Reply from Global Home Protection

Hello Ashley,
Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 25th, 2020

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Jen B Atlanta, GA

My second refrigerator wasn't cooling and they sent a technician out the same day. Gary was great and took care of the issue efficiently. I highly recommend this company to everyone. Thank you!

4 years ago

Reply from Global Home Protection

Hello Jen,
Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 25th, 2020

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MargotR Las Vegas, NV

The global home protection claims dept was courteous and were able to send a contractor within 4 hours. My refrigerator issue had something to do with the temperature control . My freezer was warm yet my fridge was freezing my food. The contractor answered my questions and completed the job in a timely manner.

4 years ago

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GalanisP Denver, CO

I woke up on a cold night . Noticed my water heater having problems. I called global home protection. The claims rep answered my questions and quickly sent a tech. The problem was resolved that week thanks.

4 years ago

Reply from Global Home Protection

Hello Galanis P, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Feb. 16th, 2020

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winstonrobinson1 Charlotte, NC

Global Home Protection is a good home warranty. They took care of my heater . It was a few days before the first frost of the season. I called them up and the problem was taken care that week. Thanks GHP.

4 years ago

Reply from Global Home Protection

Hello Winston, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service. Global Home Protection is here for you and your family!

Jan. 22nd, 2020

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Jean Blessit Phoenix, AZ

I couldn't be happier with my service. It was 100 degrees in Phoenix. I called 6am pst and within 3 hours there was a tech outside my house fixing my ac. Got to spend the rest of the day in a ice cold home . Thx so much.

4 years ago

Reply from Global Home Protection

Hello Jean, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Jan. 16th, 2020

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Robert Grant Camden, NJ

The ceiling was leaking . It leaked into my son's bedroom . I called GHP early that day and within less than 2 hours we got in touch with a tech who came out to fix the problem.

4 years ago

Reply from Global Home Protection

Hello Robert,

Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service.

Global Home Protection is here for you and your family!

Jan. 10th, 2020

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Steve Crain Hot Springs, AR

Most corrupt company I have ever dealt with. They refused to pay for covered items and will not return calls to customers. The following are some of the actions that Global Home Protection took during my one year of coverage with the company: • Refused to pay a negotiated settlement agreement because after weeks of not getting payment I contacted my State’s Attorney General Office to see if they could help get me my payment. Later I found out that Global Home protection was not registered to conduct business in my State. • They attempted to get me to agree to cancel my contract Globalbecause they said that by contacting the Attorney General’s Office I had “defamed the character” of the company and they could, according to the contract, cancel my agreement. I refused to agree to their forced cancellation. They said they would pay my claim if I dropped the inquiry with my Attorney General’s office. I never received any payment for this claim. • Several months, and may calls and emails from me, I opened another claim for another covered item. Initially they told me that according to the contract I signed that I could only have one claim approved during the contract period. They again told me that if I dropped the claim against them they would pay the claim. I finally agreed to drop the claim and we completed all the paperwork to receive payment for the second claim. I was trying to at least get some payment from them, however that also failed. • This company legal address is in New York City but their operations are in Delaware. I filed claims against them in both Ney York and Delaware. Neither State took any action against the company. If you really want “Home Protection” do not pay money to this company. This company cost me at least $1000 in legitimate unpaid claims.

1 year ago

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cc

They did not let me know that none of my appliances would be covered by them cause in their terms of agreement it says: 12. GHP is not liable for the repair or replacement of commercial-grade equipment, nor professional series or like appliances such as, but not limited to, Sub Zero, Viking, Wolf, Bosch, Jenn-Air, GE Monogram, Thermador, Miele, Samsung, LG, and other premium brands. I thought that meant commercial grade like it says but it turns out anything made by any of those companies is not covered. After 8 months I had a problem with one and that is when I found out none of my appliances in my house would ever be covered. I also have a plumbing leak one time and they decided over the phone they could not send anyone out to take a look. Be very careful before you work with this company, they have tons of excuses on why they can never help you in any way.

3 years ago

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Deb Fontaine Lake Elsinore, CA

*******Buyer Beware******* Do not buy a policy from the company. They do not actually cover anything. Read the fine print! And they will lose your emails to cancel and make you keep calling to verify they receive it and then tell you David M, the cancellation manager will need to call you back when he gets in before they can do anything. They will charge an admin fee to cancel of $ 75.00 plus a cancelation fee of $ 75.00 and they won't explain what the cancelation fee covers. I doubt I will see any refund. They lie. They steal. And they cheat. I don't usually give reviews but I could not help it with this company. I don't want anyone else to be taken advantage of like they have with me. They should be ashamed of themselves. They deserve ZERO stars but unfortunately that is not an option.

3 years ago

Reply from Global Home Protection

Hi Deb Fontaine,

We apologize for any inconvenience you may experience with us.

As discussed with one of our Claims Supervisor, The claim filed for your water heater was denied due to a leak, which unfortunately busted and flooded the garage where the water heater was located. As it is stated in our Terms & Conditions that water heater leaks are NOT covered.

11. Water Heater
Included : Components and parts such as Thermostats, burner assembly, couplings, switches, thermocouple, ignition module, heating element, gas igniter, and coupler.

Excluded : Solar water heater, lowboy/squat, leaks, and pumps, periodic flushing. You agree in the event GHP authorizes an approved claim for the replacement of a water heater, we reserve the right to choose a tankless water heater as a replacement.

In regards to canceling your policy, We apologize for any inconvenience or misunderstanding you may have experienced while canceling your policy.

Typically, all policies can take up to 4-7 business days to be canceled. As discussed, the Claims Supervisor "David Moore" has honored for your policy to be canceled on May 27, 2021, as requested via email. A document with the remaining balance of your policy has been sent and completed by all participants. After, Global Home Protection receives a signed and completed document for your request to cancel your policy, a check will be issued for the remaining balance of your policy within 4-7 business days.

When canceling your policy with Global Home Protection all customers are subject to a $75 cancellation fee, and a $75 administrative fee as stated in our Terms & Conditions.

J) Cancellation
II. You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. Mutual agreement between us and you. If your agreement is over 1 year you shall be charged a cancellation fee for each year. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro-rata refund at the standard contract fee rate for the unexpired term, less a $75 administrative fee and a $75 cancellation fee, and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you. All cancellation requests must be submitted in writing via email or postal mail.

Jun. 15th, 2021

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Stan Cozby Marble Falls, TX

I had a contract with Global Home Protection for less than 3 months when my HVAC stopped heating. I called Global and they gave me company name and contact person. I called and set up a time and told him I needed him as soon as possible due to extreme cold weather we were experiencing. He said he could see me in a couple of days. After he didn't show up, I called him and he said he was not an approved contractor for Global. I called Global and said they would find a contractor. I told them due to the extreme cold we were having to just refund my money and I would find someone local who could come that day.

3 years ago

Reply from Global Home Protection

Hello Stan Cozby ,
We are deeply sorry for any inconvenience. According to our records, we see that you spoke to the claims department and the claim department gave you the option to hire your own and file for reimbursement. We strive to serve all our customers with the best possible service.

Mar. 15th, 2021

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Sue.P Los Angeles, CA

I needed a pool pump repair. A contractor arrived the same day. They ordered the part. Within 2 days they came back to install it. Everything is so fast and efficient.

4 years ago

Reply from Global Home Protection

Hello Sue,
Thank you for choosing Global Home Protection, We strive to make your life easier. Global Home Protection is here for you and your family!

Feb. 25th, 2020

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TeresaR Atlanta, GA

Great service, so happy with their fast and efficient service. They’re a must have for a care free solution when your appliances or systems break down on you. Extremely happy with Global Home Protection.

4 years ago

Reply from Global Home Protection

Hello Teresa, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Feb. 21st, 2020

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Aleksey G Henderson, NV

They are the best. Their technicians were able to explain what was wrong with my ac. They helped me with my ac on the first day of coverage. Thank you Global Home Protection.

4 years ago

Reply from Global Home Protection

Hello Aleksey, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Jan. 14th, 2020

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Esther Sasson Miami Beach, FL

I have been a customer with Global Home Protection for a few months. It is worth every penny. They had a tech in my home the same day and fixed my leaking dishwasher.

4 years ago

Reply from Global Home Protection

Hello Esther,

Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service.

Global Home Protection is here for you and your family!

Jan. 10th, 2020

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Fernando

Totally worth it. I got this when I bought my house. My hot water tank and ac went out within a months time of each other. They had sent someone out to fix both within 2 days of filing a claim.

2 years ago

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Orion Smith Geneva, IL

They fixed a problem with our furnace. Make sure on day one that you get their contract. They might not send you one or it might get lost in the mail. But make sure you have one as soon as possible. Read through it and make sure you understand it. I'm glad after 3-4 months when an issue that we are now getting it taken care of.

3 years ago Edited September 14, 2021

Reply from Global Home Protection

Hello Orion Smith ,
We are deeply sorry for any inconvenience. According to our records, we see that you spoke to the claims department. In our terms and conditions, we cover mechanical failures. Your unit has a sound-based issue. Our claims department has gone over our terms and conditions with you. If it is something with our agreement. we would help you out. Unfortunately, we don’t cover any sound issues.

Mar. 16th, 2021

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Haynes ,

tenant called to report furnace not blowing warm at 3:30pm sunday 1/24/21. Called Global (24hr) line immediately. Only able to leave a message & an email. No response all evening. Went out & bought elec. heaters cuz they have children & we r in Ma. Monday morning after 9am spoke w someone. She said could be 24hrs to hear from someone. I guess 24hrs starts when u actually get to talk to them , not when u first called. It's now Tuesday morn 7am & I have still heard from nobody about this problem that was deemed an Emergerncy. ???????

3 years ago

Reply from Global Home Protection

Hello Haynes,
We are deeply sorry for any inconvenience. According to our records we see that you spoke to the claims department and the claim is resolved. You can file a claim on our website . All you have to do is login to your account and submit a claim. This information is sent to the claims department who will reach out within 24 hours.

Mar. 15th, 2021

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James Giordano Beverly Hills, CA

No hassle just call or email and I have a technician at my home to fix the problem. They helped me replace my refrigerator .

4 years ago

Reply from Global Home Protection

Hello James, Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service!

Jan. 16th, 2020

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ripal kaila

it seems to be company is no longer in business. I tried to call them and phone number is not in service and also no one reply back for email query. I am trying to follow up for refund but no reply from vendor. Please stay away from this company

2 years ago Edited October 19, 2022

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Joe Gardner La Grange, IL

I have been trying to get GHP to fix/replace my washer/dryer for over 2 months now. The wont return my calls or emails and have been extremely hard to deal with. Do NOT purchase a warranty from them

2 years ago

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Ophelia Moyer Dallas, TX

My first experience with a home warranty company. I am impressed with the coverage and service.

4 years ago

Reply from Global Home Protection

Thank you Ophelia. We are here to serve all our customers with the best of our abilities.

Jan. 8th, 2020

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Greg Cohen Great Neck, NY

Great customer service and professional service technicians.

4 years ago

Reply from Global Home Protection

Hello Greg,

Thank you for choosing Global Home Protection, We strive to make your life easier and we are glad to be of service.

Global Home Protection is here for you and your family!

Jan. 10th, 2020

Global Home Protection Reviews

Summary of Reviews