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Verified Customer

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Janet and Gordon Banwart

So far we haven't had any service, Our parts are in but no one answers the phone to set up an appointment. After we get our first service call we will be able to rate your company.

3 years ago

Reply from First American Home Warranty

Hello Janet and Gordon,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that United Services of Arizona has been authorized to replace the control board to your oven range. United Services of Arizona will contact you directly to schedule a mutually convenient appointment to repair the unit.

Please be advised, First American considers your claim pending.
Thank you

Dec. 22nd, 2020

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Verified Customer

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Deborah Ragan

When I place a claim on line or by phone they give me everything I need concerning my contractor assign to my request and their phone information.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Kathie

FAH explained the warranty very well, answered all questions. Process to sign up and pay was easy, and using this warranty has been a breeze.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Blair Carter

The Home Warranty that came with the property I've kept and used for a variety of things through the years. Comes in handy and saves money for sure.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Brenda

My first occasion to use my new home warranty has been a huge disappointment.. my microwave stopped working in 11/15 andI immediately reported it and was told the claim would be filed... which it was and in 36 hours Sears sent an email that Sears service department would be ti my home on DECEMBER 29....6 WEEKS AWAY!!! to repair a microwave!! I called FAHW again yesterday to question the time stated and was told Sears would call within 4 hours... 2 days later, I'm still waiting!!!

3 years ago

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Verified Customer

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Barbara

I have had them for my 2 homes for at least 5 years. Having such a service, I feel confident that I won't face sudden large costly repairs.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Verified Customer

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Ronald Anzai

Great costumer service when I called. This is ridiculous that it must be fourth characters. I will rate lower next time because of this.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Frances Perez

Never had problems with this company. When I call for service the response is almost immediate. No hassles. Just pay the copay and ur good to go.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Giola Rosario

Long standing relationship since 2015. Website is very user friendly if need to submit a claim. Timely response and reputable vendors.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Ricky Maxwell Sr.

First American Home Warranty has excellent customer service and gives you piece of mind in knowing that your home is protected with a home warranty.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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MASON E ABELL

I have not had to repair anything yet so cannot give a star, but what I have heard from other people , they are satisfied greatly.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Willa Hudson

Very respectful and understanding. They treat you like you are so special. The service we have recieved is so excellent

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Aundrea

They have not failed me yet since I have been with 2 years. They have completed and fix everything that I have called them for.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Sharon Deleal

Helpful & courtesy when first company they contact couldn't come to unclog my kitchen sink for a week and a half they found someone else who could come in 2 days

3 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Joshua

Because they replaced my washing machine and replaced a faucet when it was needed not like some other home warranty companies that I had.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Charles

The warranty is easy to read and explainable. The warranty was way to set up and they provide excellent customer service

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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William Edwards Apopka, FL

NO PROBLEMS WHEN ISSUES COME UP.THE VENDORS WHOR WERE SENT OUT DID A EXCCELLENT JOB FIGUREING OUT THE PROBLEM AND FIXING IT

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Mary Mulroy Collierville, TN

Good company but I have always had to communicate online. Have never been able to speak to anyone. Have been on hold for 30+ minutes two different times.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Chris Antioch, TN

First American home warranty is a great service. They were very professional and friendly when I had air conditioner issues.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Robert Marder Pacoima, CA

Only had 1 issue with a Plummer contractor which I had to request not to send to my home out of all many contractors sent on different appliances or issurs

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Mike Rumley Lake Helen, FL

We have a long history of great service with FAHW. They have always honored their promises and taken care of issues in a timely manner.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Marissa & Nathaniel Bianco North Las Vegas, NV

If I could give zero stars I would. We called to put a request in for for our new homes refrigerator and an agent actually answered the phone SINGING and was very very very obviously under the influence of alcohol/drugs. So extremely disrespectful!!!! And then when we did get "help" they said they wouldn't be able to come to our house until the end of the next week. So we had to go out and buy a brand new refrigerator because we have 3 kids and all of our food was completely ruined. Hands down absolute WORST customer service my husband and I have ever received.

4 years ago

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Verified Customer

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ROY SHELTON West Point, MS

THE HAVE SERVED ME WELL AS A CUSTOMER. THEY MAKE SURE THAT THE SERVICE THEY PROVIDE IS SATISFACTORY. THEY ALSO PICK SOME OF THE BEST TECTNICIANS

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Debbie Clayton, NC

Excellent at getting back with me and scheduling a service technician to repair what is wrong. But, I have still had to pay pretty steep fees over what First American covers.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Myron Ramsey Birmingham, AL

Great service, come on time! I had peace of mind the whole time. I would not have known who to call on my on, without them!

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Brandy Hudson

They are on top of everything. They also make sure that everything is covered and works after a service request had been done.

4 years ago

Reply from First American Home Warranty

Thank you Brandy for your feedback and taking the time out of your busy schedule to provide us with one.

Jul. 23rd, 2020

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Verified Customer

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Robin Holbrook

Very responsive, the technicians they contract with know their stuff, they are very prompt in repairing or replacing broken appliances

4 years ago

Reply from First American Home Warranty

Thank you Robin for your wonderful feedback.

Jul. 22nd, 2020

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Verified Customer

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Gene Berg

Did not understand the problem and sent a non-licensed electrician to make a repair. Then went by his statement and rejected the work originally requested.

4 years ago

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Verified Customer

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Robert Mcnabb Murrieta, CA

Billing department, not on the ball. Paid service fee, notified I didn’t by account and mail. Sent in canceled check, confirmed by phone call that I had, and I still get letter saying I need to pay.

4 years ago

Reply from First American Home Warranty

Hi Robert. We apologize for that inconvenience. The service call fee has been corrected in our system and you are no longer to receive a notice for payment. Thank you.

Jun. 23rd, 2020

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Verified Customer

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Manuel O Casarez Las Cruces, NM

Everything was quick and convenient. From the first phone call to the follow up was excellent. Everything was done until my problem was fixed.

4 years ago

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Verified Customer

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Jeff Garcia Klamath Falls, OR

Great customer service! Fast and friendly service. They also checked up after repairs were complete to check satisfaction.

4 years ago

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Verified Customer

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bill jaco Gerber, CA

because when i signed up i was told i would get a bill each month or at least one so that i have a phone number if needed quickly.im still waiting.i just like omething i can hold in my hand.thank you.

4 years ago

Reply from First American Home Warranty

Hi Bill. Monthly payments are automatically charged to the credit card on file. If you have any questions regarding coverage or wish to place a claim then you may do so by calling (800) 992-3400 . Thank you.

Jun. 9th, 2020

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Verified Customer

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Jeffrey McDaniel

They cover what I need covered and thier rates are good, downside takes to long to get repair techs on site and they are only allowed to use the lowest cost solution.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

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Verified Customer

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Samantha Chattanooga, TN

They’ve taken care of me and my home. Professional and responsive, the companies they’ve sent for repairs have been great.

4 years ago

Reply from First American Home Warranty

Hi Samantha. Thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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steven breth Brighton, TN

They have always repaired any issues I've brought to them. So customer service is everything and they get five stars for that.

4 years ago

Reply from First American Home Warranty

Hi Steven. Thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Angie Rosa Sparks, NV

Courteous representatives; fast claim response time; great follow up; and their service provides peace of mind when faced with home repairs.

4 years ago

Reply from First American Home Warranty

Hi Angie, thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Henrietta krueger Castro Valley, CA

good customer service. n the warranty sounded good. have not put in any claims since I joined. I hope it is as good as it claims

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. We look forward to servicing claims for you in the future.

May. 6th, 2020

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Verified Customer

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Anthony Daniels Martinez, CA

Because they follow up to ensure your service experience was good thorough out the entire process and ask you to rate the experience.

4 years ago

Reply from First American Home Warranty

Thank you Anthony, we appreciate your feedback and are pleased to hear you are satisfied with the service provided. Have a great day.

Apr. 27th, 2020

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Verified Customer

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jay Tybee Island, GA

have done phenomenal job with service calls and reputable service providers. Have been timely on their time to fix also.

4 years ago

Reply from First American Home Warranty

Thank you Jay, we appreciate your feedback and look forward to providing you with service in the future. Have a great day.

Apr. 27th, 2020

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Verified Customer

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Rosalva Morales Riverside, CA

I called and received a next day appointment. The service Tech was on time professional and knew exactly what he was doing.

4 years ago

Reply from First American Home Warranty

Hello Rosalva. We appreciate your feedback and review. Have a great day.

Apr. 9th, 2020

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Verified Customer

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Angie

Good service but I got charged $185 extra to change my hot water tank. They ssid it was line modifications and I still have the old lines and shutoff valvr

4 years ago

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Verified Customer

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Rene Mendoza

They are fairly quick (not all the time) at answering but will take any excuse for not fixing what you call for and then will not reimburse you any of the money you paid for

4 years ago

Reply from First American Home Warranty

Hello Rene. We appreciate your feedback. There are times when a diagnosis is performed that can result in the repair or replacement not being covered per the terms of the home warranty contract. Thank you. Have a good day.

Apr. 6th, 2020

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Verified Customer

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Susan mauro

So far no problems I have not had to use the warranty yet however when and if i do I'm confident that things will go smoothly

4 years ago

Reply from First American Home Warranty

Hello Susan. We appreciate your feedback and review. Thank you.

Apr. 1st, 2020

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Verified Customer

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Joleen Fitzgerald

I am totally satisfied with their resolution of my water heater claim. Their cost of the replacement was more than one year's premium for me!

4 years ago

Reply from First American Home Warranty

Hello Joleen. We are happy to hear your water heater was replaced and that your are satisfied with our services. Thank you for your feedback. Have a great day.

Mar. 19th, 2020

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Verified Customer

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Anita l smith Santa Rosa, CA

Each time we had a claim they were very efficient and very easy to deal with...well worth the cost...like prepaying for repairs or appliances

4 years ago

Reply from First American Home Warranty

Great to hear, Anita. Thank you for your review. We look forward to servicing you again in the future. Have a great day.

Mar. 4th, 2020

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Verified Customer

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elizabeth robinson

i never had any problems with this company.they responds to your needs right away and give you your info who will be coming.

4 years ago

Reply from First American Home Warranty

Thank you Elizabeth for your review.

Jan. 24th, 2020

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Verified Customer

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Alan Cornelison

Great response on problems. I have no problems getting through to anyone on the phone.there staff is very customer friendly.

4 years ago

Reply from First American Home Warranty

Hi Alan. Thank you for your feedback.

Jan. 17th, 2020

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Verified Customer

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Sherry Hazel

They come when you call them I had to use them twice, not so satisfied the first time but extremely satisfied the second time.

4 years ago

Reply from First American Home Warranty

Thank you Sherry for your review.

Jan. 21st, 2020

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Verified Customer

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walte mosley

I have always had a good experience when dealing with them. Don't have to continueously contact them to have an issue resolved.

4 years ago

Reply from First American Home Warranty

Thank you Walte for your review.

Jan. 21st, 2020

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Verified Customer

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Leopoldo Winchester, CA

fast, expedited and efficient service. Schedule a service is not hard and most 3rd party technicians are courteous, nice and hard working people

4 years ago

Reply from First American Home Warranty

Thank you Leopoldo for taking the time to provide us with your feedback.

Jan. 21st, 2020

First American Home Warranty Reviews