1. First American Home Warranty
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First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.8
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2,173 Reviews

Review Breakdown

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Roberta Whitman

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Service has been excellent but they are very hard to reach by telephone

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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MASON E ABELL

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I have not had to repair anything yet so cannot give a star, but what I have heard from other people , they are satisfied greatly.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Jorge Navarro

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Excellent service, they are professionals

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Stephen Abbott

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They are consistent in response and coverage of needed repairs/replacement of things that go wrong.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Jeanette Kaczorowski

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The reason is that I had a lot of moving parts on my closing of my house. They made adjustments left and right and worked efficiently and fluidly. I would recommend to anyone either buying or selling a home to use them.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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BARBARA ERVIN

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i had this on my other house and they were always prompt to get someone out to take care of problems

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Linda Wheeler

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The representative took an extra mile to resolve my issue

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Yagboyaju

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Issues with my air conditioning system is still not corrected

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Giola Rosario

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Long standing relationship since 2015. Website is very user friendly if need to submit a claim. Timely response and reputable vendors.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Dipak

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It has good contractor.I had to used twice and both time they were good

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Bob

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Customer service getting professional contractors

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Theda Erickson

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they have the best technician's prompt, courteous, and helpful

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Tim Symons

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There good but the need more info of what's going on

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Shekhar Khandekar

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Most of the time we got the service right, but slower at times.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Richie DeVandry

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ease of filing claim, and reliability of FAHW

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Cox Stephen

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Just average service on most requests and wait time for service is lengthy

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Reply from First American Home Warranty

Oct 30, 2020

Thank you for your review Cox.

Verified Customer

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Mary Schmidt

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Responsive to service requests. Friendly and reasonable cost.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Ricky Maxwell Sr.

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First American Home Warranty has excellent customer service and gives you piece of mind in knowing that your home is protected with a home warranty.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Lesley

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Excellent service, very quick to respond to any problem.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Rahul Arora

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Professional and Accurate. Good customer service and transparency.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Kathleen West-Kehoe

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Always quick and excellent service when needed.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Sharon Kline

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They are always nice on the phone and try to solve all your problems

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Dianne Einspahr Haarmeyer

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great professionalism insnaring process of application and coverage

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Puddin pain

October 19th, 2020 DETAILS arrow_drop_down
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They are responsive to problems even during this time of Covid.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Sherry Dummer

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Always ready to help and always courteous and helpful

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Sue M Beasley

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failed me on 1st claim- sent out a tech that didn't know his job-ended up costing me almost $ 300.00- then turner down my claim on cracked toilet tank-said they only cover normal wear and tear-I thought flushing a toilet was normal wear and tear!!!!!~normal

Verified Customer

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channie

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good service very professional easy to talk to

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Wanda Jefferson

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They deliver on their work and can be trusted and counted on to come through

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Calvert T Bird

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From the time the work order was placed the vendor worked in a timely, professional manner. The work was completed in a timely manner even though the water heater had to be replaced at a reasonable cost. The vendor was communicating with me as needed. The copay and monthly premium are competitive and well within Industry standards.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Ana

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They are the best and handle everything in a professional manner.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Rob

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Great customer service and quick resolutions.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Liz T.

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Good quality, fast, professional, overall amazing experience.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Gayle Boyd Strange

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As a real estate broker, I have found that they are prompt to respond to service requests.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Gayle Lang

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They have been great people to work with ! I know our rep...Shelley and she ROCKS ! They care !

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Nancy Evleth

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First American is user friendly: they have always responded immediatley to concerns.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Sandee Moulson

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Really care, professional, get things done

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Aundrea

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They have not failed me yet since I have been with 2 years. They have completed and fix everything that I have called them for.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Mer

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Promptness on schedule repair and contractors knows what they are doing.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Kelley Morfoot

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I have had 2 service requests made years apart and both times they claimed to not have gotten the request even though the deductible was paid initially. It had to be resubmitted which added days onto the request. Both times the service appointments were made for a random day and time so I had to take time off of work. If they would have consulted about the appointment time I would have scheduled it for my day off which is during the week.

Verified Customer

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Faye

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They respond quickly. The repair people are very professional. It's easy to open a claim.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Debra Moore

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They are reasonably priced and reliable. Are willing to work with you.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Donna Johnson

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They work quickly when calling for service and problems.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Norm

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Terrible service. A recent example is when a 35 year old ceiling fan's light switch broke from inside its housing. The technician stated to me that it wasn't covered as it was classified as not normal wear and tear; additionally, he laughed and said they didn't tell you about their exchange policy?

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Tomi Hagihara

October 19th, 2020 DETAILS arrow_drop_down
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Although they are courteous, I have not yet had my air conditioner repaired.. First reported to you o n Sept 17

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Clint Russell

October 19th, 2020 DETAILS arrow_drop_down
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Never was told about up charges that may occurred or up grades to your policy

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Reply from First American Home Warranty

Oct 30, 2020

Hello Clint. Thank you for your review. The home warranty contract has limitations for items covered and not covered. As for optional coverage, they may be viewed online and can be added when it is time for renewal.

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Bobby Thomas

October 19th, 2020 DETAILS arrow_drop_down
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great service and professional on time and was fast

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

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Tanya Howell

October 19th, 2020 DETAILS arrow_drop_down
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They've always provided quick, reliable repairmen to handle our claims.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

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Ronee Siegel

October 19th, 2020 DETAILS arrow_drop_down
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Easy to contact, responsive. Sometimes the referrals go to less than adequate companies.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Al Dumm

October 19th, 2020 DETAILS arrow_drop_down
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Always there when you need them and realiable followup.

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Reply from First American Home Warranty

Oct 27, 2020

Thank you for your feedback. Have a great day.

Verified Customer

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Beatrice Benavides

October 19th, 2020 DETAILS arrow_drop_down
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Refused to approve a repair n took 4 to 5 days on a request