First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider provides coverage to 38 states plus the District of Columbia. 35+ years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional peace of mind for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

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User Reviews

Star Rating

3.5
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1,109 Reviews

Review Breakdown

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Shari
October 16th, 2019 Las Vegas, NV DETAILS
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BEWARE two months without an oven and I just called AGAIN They say the parts supplier has misplaced the order. As it approaches to thanksgiving I have decided to never refer this company again to any of my clients and to write this warning on every review site I can find. Do not buy this warranty

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Mike Eide
October 15th, 2019 Henderson, NV DETAILS
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My first problem after signing up for their premium coverage. All went well on the first visit by a service technician. There was a part required to fix the problem. A month goes by and the problem comes back. We call the service company to find out where the part is and find out the claim has been denied. When we call FAHW they lie and tell me they left a voice mail after the service. We have no calls from them and no voice mail. We request a technician to be dispatched to fix the problem, even if we have to pay for the repairs. They indicate that once service has been denied they no longer have responsibility and we will have to find our own technician. They also charge an additional $75 fee that we had to call back to get reversed.

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Mrs lupear
October 11th, 2019 Albuquerque, NM DETAILS
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My only claim with them was a horrible experience. At least 13 calls to get my garage door fixed as it was stuck halfway up... never got any response all day except the repair service was on its way. That was even after any service was possible for that day. At that point I was informed I should reset the appointment. The only reason I got it fixed was because I found a company that worked with them and even then it was not much of a saving. Also beware of the fact that if you don't cancel the service in a particular way they will continue to debit your card . I cancelled by phone and was still debited. Don't waste your money on them.

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Robin Greene
October 11th, 2019 Woodland Hills, CA DETAILS
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I have always received quick and trustworthy service

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raymond neese
October 11th, 2019 Redlands, CA DETAILS
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Do not stand behind warranty & contracts with poorly rated company!

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Patricia Fisher
October 11th, 2019 Saint Albans, WV DETAILS
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Couldn't get the website to work so I called to get a work order started. Person I talked with helped me get things going!

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Monica Johnson
October 11th, 2019 Antioch, CA DETAILS
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I have had FAHW for over 16 years. It came with the house the first yearr and I opted to continue the service. It beats having to find a contractor on the web or yellow pages.

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Minerva Alaniz
October 11th, 2019 Lubbock, TX DETAILS
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because First American did not cover the last repair.

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Lucille
October 11th, 2019 Talking Rock, GA DETAILS
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They get the work done when I need them. They have subcontractors in my area most of the time

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Louise Branscomb
October 11th, 2019 Lonoke, AR DETAILS
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Timeliness to processing claims. Ease of submitting claims. Qualified professionals used to complete jobs.

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John North
October 11th, 2019 Gulf Breeze, FL DETAILS
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I have been pleased with promptness in fixing problem and the work completed

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Gilberto Escudero
October 11th, 2019 Vista, CA DETAILS
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They were very helpful, and prompt in resolving my claim.

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Dennis Jones
October 11th, 2019 Pollock Pines, CA DETAILS
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Almost perfect but not quite. If you had coverage for wood rot and construction it would be a 10

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Beth Reynolds
October 11th, 2019 El Cajon, CA DETAILS
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Quick always there to deal with my needs

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Art Huerta
October 11th, 2019 San Antonio, TX DETAILS
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I originally made the claim online, but I had questions and a service rep was able to answer my questions. The service workers that were tasked with the job were fantastic and finished the job to my satisfaction.

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Zeynep
October 11th, 2019 Anaheim, CA DETAILS
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They are prompt professional and very efficient

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Violette Brea
October 11th, 2019 Pittsburg, CA DETAILS
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Always responsive and solves my problem. I can count on them to prove me with a good service provider who will responsibility fix my issue in a timely manner. Best money I've ever spent!

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Jeff Myers
October 10th, 2019 Fishers, IN DETAILS
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Routinely awful experience. Lengthy service returns. Cancellation of appointment without notice. The service technician was supposed to be at my house between 10 and 2. I took off work and they didn't come but when I called they rescheduled for the next day. This was already 10 days from the original report of a claim. Unfortunately, this is more the rule than the exception. Happened my previous claim for a hot water heater as well. Ten days without hot water. Poor. Poor. Poor.

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Robert Williams
October 10th, 2019 Smyrna, GA DETAILS
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After nearly a 1-month battle to get the declination of my claim to repair my water heater overturned. I received an email on September 9, 2019, stating my parts were on order and Delmar Construction was assigned to complete my work. Here I am today October 9, 2019. I have not heard from Delmar Construction nor have I heard from Carlotta R of First American Home Warranty, the person in claims escalations assigned to my case. I have made repeated phone calls, sent several messages on the First American Home Warranty server, called and sent text messages to Delmar Construction and I cannot get anything other than Ms. R voicemail. She does not return my calls and the regular customer service department states they cannot help me because my claim is in her hands. This is the worst display of customer service I have ever experienced. I seriously doubt it takes 30 days for a part to come in but if it does take that long, that does not prevent Carlotta R and Delmar Construction from returning my telephone calls. I thought First American Home Warranty was a reputable company that dispatched reputable contractors to serve their clients; I have been given a costly reality check. Homeowners, when you get a sales call from this company, you should run as fast as you can.

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Der
October 9th, 2019 Sacramento, CA DETAILS
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If I can give it a negative infinity I would. This company is full of it. They take your money and all they can do is apologize about it and say they can't do anything about it. Well then fire your contractors and hire more reliable ones! Choose a different home warranty that doesn't give you the run around like this one. Do your research especially on this company and you will understand. Stay away from this company they are a waste of money. They will try to avoid having to reimburse you at all cost. That $75 fee is ridiculous when you can get free estimates else where if you do your research. I warned you so stay away or you will regret it like I did.

First American Home Warranty Logo

Reply from First American Home Warranty

Oct 10, 2019

Hello Der. We apologize for any inconvenience you may have experienced during the handling of your claim. We are currently reviewing this matter.

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Hailstorm-a-bruin
October 8th, 2019 Costa Mesa, CA DETAILS
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The positive reviews are obviously fake consistently claiming their service is “prompt” and consistently delivers on a 2-3 day turn around time. I can definitely confirm they are useless. Most recently I had to incur 15 hours of missed work to be home for 3 useless contractor “service windows” only to result in no resolution of my AC leak and a denied claim once they realized the repair would be costly stating my AC policy does not cover “outside piping.” Funny because the AC unit is OUTSIDE so how is the AC to work without a series of pipes running from outside to inside and vice-versa. I should mention I have plumbing and ductwork coverage as well. Awful company. This company has lost my trust for life. Will never trust First American with the care of my goods. Time spent communicating with first American is time wasted. Money spent on their policies is money you will never reap any benefit from. If I can give one word of advice to those “gifted” this policy by the sellers in a home purchase- Do not get emotionally invested in the company resolving your issue. Save yourself the $75 service charge and any lost income (for me at my hourly rate it’s been $500+ lost for just this one claim this far). Cut your losses and put that policy in the trash before you’re ever tempted to submit a claim.

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Chris
October 8th, 2019 Escondido, CA DETAILS
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Horrible company. Sent the same incompetent contractor twice. When a qualified contractor was finally sent he condemned our washing machine. In the second visit from (get this) Best experiance appliance repair the technician yelled at us then left and called back to yell again and tell us he quit the company. First american offered us a buyout or replacement unit. Fair enough but the replacement unit was not the same quality and the buyout was $220 less than we could get a lock type machine. 3 weeks to get to this point. Do not use these people.

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Jamie Nguyen
October 8th, 2019 Elk Grove, CA DETAILS
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We purchased our home in 2016 and got this warranty. Had issues with the garbage disposal. They sent someone out to replace it. After a few weeks, it was leaking underneath when we turn the garbage disposal on. We dealt with it. Then our garage door was making so much noise. They sent a technician out and he replaced the springs. In the past month, the noise came back. We called the garage repair guy to check it out. The technician said the springs was used and there is only one spring. It supposed to have two springs. First American Home Warranty guy extra charged us, use a used spring, and put only one in. What a scam! Big company like you should be out of business! We should report them to the business bureau. What kind of company is this? Do not buy their warranty! You’ll never know if they use the new or old parts!

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Erin van den Broecke
October 8th, 2019 Visalia, CA DETAILS
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I had coverage on my rental property for 2 1/2 years. They send the most unprofessional unqualified people. They give you the run around every repair. Rarely cover anything. Never cover replacement only crappy repairs that continue to break. It is the biggest scam! DO NOT USE THIS COMPANY

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Robert
October 8th, 2019 DETAILS
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customer service and satisfaction of completed job

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Carol Carlucci
October 8th, 2019 DETAILS
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They have responded to every call and provided service immediately

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Luman Ferrell
October 8th, 2019 DETAILS
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Have always been extremely helpful when we needed to fix a broken appliance.

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Sean Jones
October 8th, 2019 DETAILS
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They are easy to work with and things get done

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Leilani Kimmel-Dagostino
October 8th, 2019 DETAILS
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Always follow through on requests. Sends qualified people to perform the work needed.

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Robert Smith
October 8th, 2019 DETAILS
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They act quickly on my service request and they do good work on my service request.

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RON SERAB
October 8th, 2019 DETAILS
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YOU DROPPED THE BALL, I'VE BEEN WAITING FOR 2 WEEKS FOR A DRYER REPLACEMENT AND NOW IT SEEMS THE ORDER WAS CANCELED BECAUSE DEALER WILL NOT DELIVER TO MESQUITE, NV. NO ONE BOTHERED TO CORRECT THIS OR CALL ME TO TELL ME THE SITUATION....

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Betson Anderson
October 8th, 2019 DETAILS
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Problem solved quickly and professionally

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Stacey
October 8th, 2019 DETAILS
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Call back time and customer service. Not always satisfied with the companies they work with, though

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John
October 8th, 2019 DETAILS
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They take care of our needs and I haven't had any type of problem with them

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Betsy Burris
October 8th, 2019 DETAILS
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They are prompt, fair and reliable.We've avoided a few expensive repair bills by using their service.

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cheryl jaekle
October 8th, 2019 DETAILS
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Because they dont do good business . Their trustworthiness is lacking

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Edwin draviam
October 8th, 2019 DETAILS
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prompt and reliable and quality service,

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Jennifer
October 8th, 2019 DETAILS
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Good fast service, fixed the next day! Even fixed something else that he found wrong

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R. Pimpleton
October 8th, 2019 DETAILS
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Excellent customer service reps and fast response times.

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Jeanne
October 8th, 2019 DETAILS
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So far they have met my expectations every time I call to speak with someone.

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John Neukum
October 8th, 2019 DETAILS
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Had some minimal problems but overall satisfied/Need Vendors that work 24/7Exam: AC menn

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Richard
October 8th, 2019 DETAILS
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His quick response and available schedule. Great !!

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Marcella Fost
October 8th, 2019 DETAILS
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always eager to come to solution in customer favor.

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James R Yost
October 8th, 2019 DETAILS
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customer service - responsive to request for service.

Verified Customer

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Bridgette H Giddens
October 8th, 2019 DETAILS
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Responded to our issues in a timely manner.

Verified Customer

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Frank
October 8th, 2019 DETAILS
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cooperative and responsive to my warranty needs

Verified Customer

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Kirsten Stallings
October 8th, 2019 DETAILS
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Great service techs, fast response to claims, great price

Verified Customer

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Gary
October 8th, 2019 DETAILS
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Excellent service in all areas of service

Verified Customer

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Eric Lee
October 8th, 2019 DETAILS
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Almost always very good; most of their contractors are excellent, one is not.

Verified Customer

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Jenny
October 8th, 2019 DETAILS
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Nice people and great customer service. They have great vendors to help with repairs