First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

Visit Site

The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(844) 297-4452

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.6
starstarstarstar_halfstar_border

1,290 Reviews

Review Breakdown

5 star
49%
4 star
15%
3 star
4%
2 star
2%
1 star
29%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstarstar_border

Peter Wright

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

First American is very good spoiled only by the length of time it takes to make first contact with the service provider.

Verified Customer

starstarstarstarstar_border

Matthew Ortega

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Very dependable and efficient. Contractors are always experienced and professional.

Verified Customer

starstarstarstarstar

Michael Pozzi

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Quick response to get the required job done.

Verified Customer

starstarstarstarstar

Kathleen F

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Prompt and professional service combined with excellent coverage!

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Elvis Lavarreda

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Contractors that First America Home Warranty are not professional, not dependable, and have bad reviews online.

Verified Customer

starstarstarstarstar

Jeanne Keatinge

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Prompt service and good support are standard procedure.

Verified Customer

starstarstarstar_borderstar_border

Carolyn Taylor

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Had very little need for use fortunately.

Verified Customer

starstarstarstarstar

Charlene Molina

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Service was excellent cannt say anymore

Verified Customer

starstarstarstarstar_border

Bruce

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Last repair was never finished. It takes a long time to get through to a real person on the phone.

Verified Customer

starstarstarstarstar

Ronald Francis

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They've been able to get things taken care of

Verified Customer

starstarstarstarstar

noel hartman

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

fast and no hidden exceptions or appliances that must meet a certain criteria. all items covered completely and repair work is easy to schedule if needed

Verified Customer

starstarstarstarstar_border

Sumrall

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Great service, on time. Reasonable rates, prompt response

Verified Customer

starstarstarstarstar

Felisia Mosier

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The response time was great and the repairs done properly

Verified Customer

starstarstarstarstar

Tony L Bennett

February 25th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always responsive to my claims and provides most of the time acceptable contractors.

starstar_borderstar_borderstar_borderstar_border

Rebecca

February 24th, 2020 Atwater, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I have been waiting since 2/3 for my oven to be repaired. Sears was scheduled through First American, they performed a service call said the part was no longer manufactured. First American arranged a company to come out that I am unable to even find a phone listing for much less a better business bureau rating, for a company I am supposed to allow into my home!!! Oh no worry, they called the morning of the scheduled appointment and the technician, their only technician, wrecked their only service vehicle so they are unable to make the service call on my oven. I notified First American .... no answer.... almost a month in and they are doing everything possible to avoid fulfillment of the policy I purchased. The last two repairs... they replaced my 3/4 hp garbage disposal with at 1/2 hp.... I could not explain to them it was a smaller less effective unit. I even said if you have four quarters you have .75 cents if you have two quarters you have .50 cents which is more??? I am fed up with First American.... oh and you should see what the service provider that came out two years ago did to my air conditioning unit... they ran wires around the outside of the unit and put a wire nut on them out on top of the unit... looks like it has a bow of wire sitting on top of it.

starstar_borderstar_borderstar_borderstar_border

Paul Beller

February 19th, 2020 Redondo Beach, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Total scam! This is how it works, you have a leak then you call American home warranty to get it fixed. They charge you $75 deductible. Then they hook you up with a in network plummer. You call the network plummer and set up an appt. My appt was set up 2 weeks from when I called. 2 weeks? Yes !! If you can wait 2 weeks for an active leak then this shady company is for you. And the water damage that happens while waiting 2 weeks is not covered by them. It is designed so you never use it!

history
starstar_borderstar_borderstar_borderstar_border

Sharen Wilson

February 19th, 2020 Burbank, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They use companies that pad the bill in other words pay $75 for the company coming out assess the problems and tell you that there are certain things that aren't covered. I had a faucet that needed replacing $20 Part, they wanted to add another hundred and thirty for something they said was not covered I made sure that the part they were saying was no good was good just to see how good this company was it was worth the $75 to pay it and then cancel it

starstar_borderstar_borderstar_borderstar_border

Kraig Hollingworth

February 12th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I have been with First American for years and the last two years as been a terrible experience. Seems all the techs must go through an approval process for parts/repair which is pushing all repair out several weeks. Our washer broke on 1/10/20 and it has been over a month and it is still not repaired. Last time was my hot water heater, which also took 3 weeks! First American needs to fix their process or they will lose customers.

starstar_borderstar_borderstar_borderstar_border

Brittany

February 12th, 2020 , DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

It has been over three weeks and nothing has been fixed. They have sent two contractors out both of which said we will need a new dishwasher...the warranty company hasn’t said a word. I keep having to reach out to them to get any sort of status update. They say to allow 1-3 business days after they receive a report to determine next course of action and provide a status update...it’s been 4 or 5 days and still nothing. This company is horrible. Over 3 weeks to fix or replace a simple leak on a dishwasher or so I think because I wouldn’t know since no one has said a word on the report and the contractors they sent us were there for 30 seconds and left with no word.

starstar_borderstar_borderstar_borderstar_border

Tim

February 7th, 2020 Middletown, PA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This is factually correct and very honest review. DO NOT BUY ANYTHING FROM FIRST AMERICAN HOME WARRANTY !!!! I wish I could give them no stars. I was very hesitant of buying a home warranty years ago. My friends told me not to. But I just bought this house in 2015 and said, lets take a shot. Been paying premiums for at least 16 months !!!! Then just last week my fridge stopped cooling and compressor would not kick on. I called FAHW and they sent somebody out within two days. I was very pleased at that point !! Contractor's tech guy came that day and looked at fridge on 1/21, he determined that something like the thermostat or defroster was bad, I cant remember. I asked him if the part should be under the warranty program and he said that he does this a lot with warranty companies and it would be. Was happy !!! He said he was gonna order the part. A week went by and no call from anyone, not a peep from ANYONE from this company!!!! I finally called FAHW on 1/29/20 and asked for the status. They said the claim was denied on 1/22, all along I was thinking things were getting taken care of. They said that the pictures that the tech sent them showed some rodent droppings and a "nest", and the tech submitted the report stating that there was a nest in the coils and that caused the damage. Ok, have to admit there were a few droppings on the floor I noticed when we pulled out the fridge and some dog hair on the floor, but a "nest"??, an INFESTATION FAHW said?? And they are saying a nest was in the coils !!! NO there was no such thing !! I watched the tech take off the back of the fridge and there was NO NEST of anything inside. It was actually pretty clean. What they are looking at was DUST, just DUST on the coils. I asked to speak with a supervisor, after 20 min on hold I just hung up. Next day I attempted again to talk to supervisor and after another 20 min hold I finally was able to talk to one. I told him my story and that things didn't add up with what FAHW is saying and the Tech said when he was at my house. The tech never said anything about the fridge being damaged by rodents to me. He said it was from a bad part and that's why the compressor wont click on. In fact, when I talked to the supervisor I asked him if he put anything about a nest or anything on the report, he said "no, not exactly". So I then called the contractor and the manager said that the tech guy that came to my house quit a couple days after he was at my house and she has no copy of the report because the tech submitted it electronically to FAHW and she doesnt have any photos because he took them from his personal phone. She really didnt know what was going on at that point and dont blame her. Anyway, the supervisor said mistakes happen and he will do whatever it takes to help me and he would be taking over my claim personally and would call me tomorrow. He also wanted me to take photos of the inside of fridge and send them to him, which i did same day. No Call from him the next day! Huh... I then called the next business day later and talked to a customer service rep and she told me my claim was bumped up to his supervisor. After a few days of calling his supervisor finally called me back and said that she will review everything and give me a decision about my claim. Which she did.... Here is what she wrote to me..... ***I have reviewed the photos and spoke with the contractor. Please note, based on my review your unit is fairly new (2-4 years) which means the failure of this magnitude could not have been caused by normal wear and tear. The contractor reiterated that there was a nest inside your unit that clogged the coil and caused the failures to the unit. The contractor father submitted photos of the units showing the droppings of pests and the clogged coil. Based on the review of all documents I will sustain the decision on the claim. Please be advised, First American only provides coverage for items failing due to normal wear and tear** 1. The contractor could not have reiterated that there was a nest in the fridge because she doesn't have the report and was never there!!!! And the Tech quit a couple days later after seeing me at the house and the contractor has no reference on this claim. So FAHW is lying !! Unreal !! 2. The coil was not clogged with a nest, IT WAS DUST !!!!!!!! Anyone from FAHW can pull out their own fridge right now and they will see DUST ! C'mon ! Thats wear and tear. All I can say is that this company is doing its best not to pay a claim. They will look at everything and all photos and they will try to find ANY way not to pay a claim. I believe they are totally lying, or just completely incompetent. Either way I do not trust this company and neither should you. I have asked them for the photos and report and not gotten them yet and dont expect I ever will. Also, the customer service is terrible, you will be on hold a long time and god forbid you have to take your claim to the next level !!!!

Verified Customer

starstarstarstarstar

Margaret

February 4th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They were really easy to use. Within 24 hours someone had made an appointment to fix my problem"

First American Home Warranty Logo

Reply from First American Home Warranty

Feb 04, 2020

Great to hear, Margaret. We look forward to servicing you again in the future.

Verified Customer

starstarstarstarstar

Fred

February 4th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have been professional in their services

First American Home Warranty Logo

Reply from First American Home Warranty

Feb 04, 2020

Thank you Fred for your review.

Verified Customer

starstarstarstarstar_border

MARY Cano

February 4th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

It took numerous different appointments to get resolved

First American Home Warranty Logo

Reply from First American Home Warranty

Feb 04, 2020

Hello Mary, we appreciate your feedback and glad that the issue has been resolved.

Verified Customer

starstarstarstarstar_border

Jennifer Adams

February 4th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

they were receptive to my issue and sent out another tech when i requested it

First American Home Warranty Logo

Reply from First American Home Warranty

Feb 04, 2020

Hi Jennifer, thank you for your feedback.

Verified Customer

starstarstarstarstar_border

Koyton

February 4th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Only used once and was pleased with the service. I haven't had it long enough for any services rendered to cover membership cost.

First American Home Warranty Logo

Reply from First American Home Warranty

Feb 04, 2020

We are happy to hear that you were pleased with the service provided, Koyton. Thank you for your review.

Verified Customer

starstarstarstarstar_border

J

February 4th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Had issue with the contractors but recent services have been goid

First American Home Warranty Logo

Reply from First American Home Warranty

Feb 04, 2020

Thank you J for you review.

starstar_borderstar_borderstar_borderstar_border

Angmj23

January 31st, 2020 Columbia, SC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This is becoming the worse experience by far. I have been without heat for almost 4 weeks. The first company left my HVAC in pieces and now no other company wants to touch it. I have been on the phone with First American at least 10 times in the last 3 weeks with no resolution. The CS reps are all nice but do absolutely nothing to help. They recite the same script about escalating to the highest level and nothing happens. They offered me a $50 voucher to purchase a space heater. I have a 4000 square foot two story home. I am so angry! Right now I am on hold waiting for a manager.....I have been on hold for 20 minutes and now being told I have to wait til tomorrow....yet again

starstar_borderstar_borderstar_borderstar_border

Rick Wallace

January 30th, 2020 Wadesboro, NC DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Would not recommend this company. I had them for 2 different homes. They make every excuse to not cover a repair. First was a furnace, they said it was old so they'll only cover half the cost. Second was plumbing. Said was not normal wear and tear. To me it's a waste of money to have this warranty company .

starstar_borderstar_borderstar_borderstar_border

Gwenever Cannon

January 30th, 2020 Seattle, WA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border

This is a Terrible Company. Very Rude Customer and there management team is Awful. I will be sending a letter to the State Attorney General Office about this Company. I do not know how there rating is 7.5 Do not use this company. There Contractor do not show up for appointments. Stay away from this Company. Real Estate Broker beware.

Verified Customer

starstarstarstarstar

lucy nixon

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

they work was good and the workers were on time

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Great to hear Lucy! Thank you for your feedback.

Verified Customer

starstarstarstarstar

Eric Bradley

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Because their response time was great, the contractor needs some work

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Thank you for your review Eric. We will definitely look into for improvements.

Verified Customer

starstarstarstarstar

Connie

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast,efficient, and knowledgeable , customer service was also great

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Hi Connie, we are glad that you are satisfied with the service that was provided to you. We look forward to servicing you again in the future.

Verified Customer

starstarstarstarstar_border

Robert Diamond

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

they follow through to make sure that you are satisfied

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Hi Robert. Of course we do! We want to ensure our customers are satisfied with the service they receive. We look forward to servicing you again in the future.

Verified Customer

starstarstarstarstar

George

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service, prompt service, easy to reach, and very thorough

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Thank you George for your review!

Verified Customer

starstarstarstarstar

stuart/rosalie sherman

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

every claim has been handled on a timely, satisfactory manner.

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Thank you Stuart/Rosalie for your feedback.

Verified Customer

starstarstarstarstar

Parmi Toor

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have used First American for 10 years for all our investment properties and are very satisfied with their service. Its very easy to place a service call and the issues were always resolved quickly.

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

So great to hear Parmi! Thank you for being a loyal customer for the past 10 years, we appreciate it.

Verified Customer

starstarstarstarstar_border

Andy Black

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We have had long waits and poor repair people previously, but this time, everything was done well with a really good repair person

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Thank you for your review, Andy. We appreciate it.

Verified Customer

starstarstarstar_borderstar_border

Veronica

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Services are limited in my area, usually get from another city close by about 45 minutes to hour away

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Hi Veronica. We are sorry to hear this. We will look into this. Thank you.

Verified Customer

starstarstarstarstar

K Bradford

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Quick response and issue was resolved to satisfaction

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Terrific! Thank you K for your review!

Verified Customer

starstarstarstarstar

Kevin

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fahw took care of my central unit replacement and it went smooth as silk

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Hi Kevin, we are glad to hear your central unit replacement was taken care of. We thank you for taking the time to provide us with your review.

Verified Customer

starstarstarstarstar

elizabeth robinson

January 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

i never had any problems with this company.they responds to your needs right away and give you your info who will be coming.

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 24, 2020

Thank you Elizabeth for your review.

starstar_borderstar_borderstar_borderstar_border

Monso

January 22nd, 2020 Poway, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We have had this company for a year, In Nov. our oven started to act up. We called the company and we got about 3 different companies to look at the oven. The last person came out and broke my good oven. So on Christmas eve I found out I have no good ovens and I am on the phone with this company for 4 hours. The people have no idea what they are doing at the call center and love to leave you on hold. They say they will call you back and never do. I am still waiting for this issue to be fixed now almost 2 months later.

starstar_borderstar_borderstar_borderstar_border

Damontra Napoleon

January 17th, 2020 New York, NY DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

Verified Customer

starstarstarstarstar_border

Patricia Capanna

January 17th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Misunderstanding of what was covered after the fact.

Verified Customer

starstarstarstar_borderstar_border

Lyn Reynolds-Johnson

January 17th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Lately the contractors are not on time like yesterday I had an appointment from 10 to 12 and the guy showed up at 3:15 PM with no apologies

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 17, 2020

Hi Lyn. We do appreciate your feedback and are always looking for ways to better our service, and feedback is an invaluable part of that process. Thank you.

Verified Customer

starstarstarstarstar

lesley cartm ill

January 17th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

havehadm itm form twom years! Good responsem time greatm service, low cost

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 17, 2020

Hi Lesley. Thank you so much. We appreciate your feedback.

Verified Customer

starstarstarstarstar

Anna Catanach

January 17th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service, always very prompt and on schedule and solves issues right away

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 17, 2020

Hi Anna. We appreciate your feedback and are happy that we have been able to provide prompt assistance.

Verified Customer

starstarstarstarstar

Mike Zava

January 17th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Good coverage, good service, consistent customer service.

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 17, 2020

Hi Mike. Thank you for your feedback.

Verified Customer

starstarstarstarstar

Cynthia Williams

January 17th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Exceeded expectations, service & follow up

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 17, 2020

Hi Cynthia. We are happy that we were able to exceed your expectations. Have a great day.

Verified Customer

starstarstarstarstar

Ninfa Loya-Villarreal

January 17th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service is great. Never have had any problem with any of my claims.

First American Home Warranty Logo

Reply from First American Home Warranty

Jan 17, 2020

Hi Ninfa. Thank you very much. We appreciate your feedback.