Best Company Guarantee First American Home Warranty Logo

First American Home Warranty

star star star star star_half

8.3

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: July 23rd, 2024

First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners $219 million in covered repairs and replacements just in 2021 alone.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

thumb_up

Pros

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 30 states. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

thumb_down

Cons

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 30 states. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

gavel

The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

View Best Home Warranty Companies

Was this content helpful?
thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at First American Home Warranty below.

1-(866) 908-8515
bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More About Our Guarantee

Star Rating

info

4.3

star star star star star_half

4,134 Reviews

Review Breakdown

5 grade

58%

4 grade

15%

3 grade

6%

2 grade

3%

1 grade

17%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anastasia

I’ve been with FAHM for many years now. They have steadily been upgrading their contract workers. They have been honorable and supportive on difficult cases over the years with a great management team. My previous company was a disaster. I have recommended First American to many friends & neighbors.

1 week ago

First American Home Warranty Logo

Reply from First American Home Warranty

Anastasia, Thank you for taking a moment to share your review. It is wonderful to know that we have been able to be there for you when you needed it most and that you recommend us. We look forward to being there for you, should you ever need us again!

Jul. 19th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Pete Robbins

The gentlemen we were speaking to, George, was not able to address our questions or concerns and when he went to validate my concerns he agreed he gave us incorrect information. I asked him to escalate this to someone who could address our concerns more knowledgeably, he wouldn't saying that the information he gave us was correct. At this point we most likely will not be renewing our warranty because we don't understand the coverage.

3 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Celestine Tiller

Fortunately, I have only had to use it 3 times in several years. It is worth it to me to be able to make one phone call to have something repaired or replaced. The last time I made a call, I found out that the appliance was not broken and cancelled the call. The repairman was very cooperative and did not give me a hard time; even suggested that I call hm back after I checked. I appreciated that.

2 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Celestine, Thanks so much for taking the time to share your review! We're glad you chose us and look forward to being here when you need us again.

Jul. 10th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

SWID

TO DATE, WE HAVE HAD FIRST AMERICAN HOME COVERAGE NOW FOR ABOUT 10YRS, ONE IT COMES UP FOR RENEWAL, THERE IS NO DOUBT ABOUT IT. THERE PROCESS IS GREAT, THE COVERAGES ARE GREAT AND AS LONG AS I OWN A HOME, THEY WILL BE PROTECTING US. I HAVE REFERRED SEVERAL PEOPLE TO AMERICAN FIRST HOME WARRANTY, AND 4 OF MY CO-WORKERS HAVE SWITCHED FROM THE DTE PLAN TO FIRST AMERICAN. THE ONLY DOWNSIDE, IS THAT I WAS TO EARN 50.00 PER EACH REFERRAL SIGNED UP FOR COVERAGE AND ONLY RECIEVED IT ONE TIME. GREAT COMPANY, EASY CLAIM SERVICES, AND NOTHING MOST EVERYTING IS COVERED IS A GREAT PEACE OF MIND MICHAEL

2 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Michael, Thanks so much for your great feedback! We would like to make sure that you receive the $50 Amazon gift cards for the referrals that have signed up with us. We have requested additional information from you privately to further assist.

May. 10th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Teri DiVincenzo

We’ve been very pleased with our experience with First American. From a leaky dishwasher to a broken hinge on our dryer to a freezer that conked out and couldn’t be repaired, they’ve taken wonderful care of the home we so dearly love and have worked so hard for. It’s worth it’s weight to have the peace of mind knowing that a little hiccup won’t break the budget.

2 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Teri, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

May. 1st, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Aristotle

You are asking for a rating for something that I haven't even used. So, how can I rate the company until or when, I might have a claim? It's all good, fine and dandy beforehand, Until then, my rating First America is pretty worthless- other than to say, that the initial contact with the US-based representatives seemed very positive and appreciated and one of the reasons that I left AHS after disastrous customer service and non-existent follow-up from them. So, we are off to a good start with First American and hopefully, in the event of a claim, the level of service will remain 5 star.

2 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Aristotle, Thanks so much for taking time to share your review! We may ask you to share your feedback on different experiences you may have with us. Whether that be placing a claim or even renewing your contract, we want to hear from you. We look forward to maintaining a five-star rating and being there for you, should you ever need us in the future.

May. 1st, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ginny Vasquez

We've had First American for over 17 years and have been happy with them or we would have changed to a different company. It's easy to place a repair order and the response time is always quick.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Ginny, Thanks so much for taking the time to share your review with us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jun. 5th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rea Rea

They are the best! Proof is in the work and getting things done. They have replaced by dishwasher, refrigerator, stove, and other thing that needed fixing. And the contractors that aren't doing the job, their gone. New one are so much better. I have used them for over 20 years and tried others, but always went back to FAHW. You will be making a mistake if you don't use them.

3 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Rea Rea, Thank you for sharing your five-star review with us! It is great to know that we have been able to be there for you over the years. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Apr. 3rd, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jeanine

I’ve been very happy with 1st American. Had coverage for 7 years, I’m guessing. Always treated fairly.

1 week ago

First American Home Warranty Logo

Reply from First American Home Warranty

Jeanine, Thank you for taking a moment to share your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 17th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Maria

Automatic system is easy to use. I have had quick responses to my requests. I don’t like when my requests are assigned to out of town business. I would prefer that request stay in the Bakersfield area, if all possible.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Maria, Thank you for taking a moment to share your experience with us. We look forward to being there for you, should you ever need us again!

Jun. 12th, 2024

check_circle

Review Source

star star star star star_border

Sachin Rana

It has been most secured way to insure house that i find after being used many companies. Their claim process is the most simpler and everything is done by appointed agent after providing essential documents. It is very reliable and covers all the important things in house.

1 week ago

First American Home Warranty Logo

Reply from First American Home Warranty

Sachin, Thanks so much for taking the time to share your experience! We're glad you chose us and look forward to being here when you need us again.

Jul. 19th, 2024

star star star star star

Helen Hodkins

I liked that my refrigerator would be replaced and that there was a cash option. Which I took so I could purchase locally as they would provide service for it. The process takes several days to go through their require ments. I was with out a refrigerator over a week.

3 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Helen, Thanks so much for taking a moment to share your review with us!

Jul. 2nd, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Debra Haralson

American home warranty had fulfilled their promise to replace appliances that couldn’t be repaired. They were quick to give instructions on how to go about obtaining a new appliance and once we sent in our receipt, we got our check within a week.

3 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Debra, Thank you for taking a moment to share your five-star review with us! It is wonderful to know that we were able to replace your appliance for you. We look forward to being there the next time you may need us.

Apr. 16th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sandra

So far I have only used their appliance services. Great prices.

3 days ago

First American Home Warranty Logo

Reply from First American Home Warranty

Sandra, We appreciate you taking the time to share your review with us!

Jul. 24th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maritza

I've always had fast and good service and all my claims have been approved.

3 days ago

First American Home Warranty Logo

Reply from First American Home Warranty

Maritza, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Jul. 23rd, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rosalind Gallien

I been with FAHW for almost 8 years, every time they've come through for me. I probably would have to pay lots of cash if I didn't have Warranty.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Rosalind, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Jun. 5th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rose Cordova

Customer Service is always friendly and helpful. Most recently, we have experienced some heating issues and the company they sent to service our unit have been very responsive and knowledgeable. Thank you,

3 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Rose, We appreciate you taking the time to share your review with us!

Apr. 25th, 2024

check_circle

Review Source

star star star star star_border

Manny

Hi I had a company come out to check our a/c unit and said they found a few things going on with it . Then I called up our home warranty on it then they told me they would have to send out one of the companies under the warranty to check it out also and I didn't have a problem with that and the company on there hand said everything looked to be ok just maybe the freon may be a little low but now makes me wonder about other repair companies about their honesty and who to believe . So now I'm wondering is there really something going on with my a/c unit or not just don't want to be left without it if it fails this summer. 🤔

2 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Manny, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Randy

Had service and when I contacted you said it was covered and you charged me $75 dollars when technician came out said I wasn’t cover. And was charged $165 by company for service call very disappointed with your company

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sheri Goins

I found this company after becoming a widow and needed help with things in my house. Would definitely recommend

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Sheri, We appreciate you putting your trust in us!

Jun. 12th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gladys

my likes you usual do what is promised my dis like you can not talk to a person if you have a problem you talk to a machine

2 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Gladys, Thank you for sharing your feedback with us. It is great to know that we have been able to be there for you when you needed it most. Should you need to speak with us about a claim, please do not hesitate to reach out to us at, 800-992-3400. You can also visit us online at www.firstam.com/warranty. We look forward to being there for you, should you ever need us again!

May. 1st, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rob

I like the prompt attention to any issue we have. Customer service has sometimes taken its toll for replacement but this service has always kept us informed

3 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Rob, Thank you for taking time to share your experience with us!

Apr. 25th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Celeste

I had to have a service call for the built in microwave that stopped working. I was very pleased with the outcome. I only had to pay the $85 service fee.

3 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Celeste, Thank you for putting your trust in us. It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Apr. 11th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nancy King

Great service. We’ve purchased after buying a new home. Had 2 appliances and exterior pool equipment break. First American has been outstanding. We continue to purchase coverage

3 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Nancy, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Apr. 1st, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

michael glenn North Las Vegas, NV

We are paying monthly for service but since we haven't had any problems lately with plumbing or other situations in the home, thank God, I feel that the fee we are paying monthly is somewhat going to waste. Could go for a bill or so.

4 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Michael, Thank you for sharing your review with us! It is wonderful to know that we have been able to be there for you when you needed it most and are able to provide you with peace of mind. We will continue to be here for you should you need us in the future.

Feb. 28th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Fran Muzio

Hard to get through to speak to a human being Quality of contractors is spotty

1 week ago

First American Home Warranty Logo

Reply from First American Home Warranty

Fran, Thank you for being a valued customer and sharing this feedback with us. We look forward to being there for you, should you ever need us again.

Jul. 17th, 2024

check_circle

Review Source

star star star star_border star_border

Caligirl2024

I’ve had my policy with them for almost two years, they great, but once I needed my water heater replaced, they sent a plumbing company the work with, and they wanted to over charge me to install the water heater. The home warranty is supposed to pay for the water heater, but the plumbing company that they hired wanted to charge me 2200 to install the water, once I felt this was to much, I ask the home warranty if they can pay me what it they were going to pay for the water heater, and I would hire another company. It was not a problem, but all they paid me was $460, and I used that money to hire another plumber, they installed my water heater for $1595, it was very disappointing that First American home warranty, was probably not really paying for my water heater with the plumber they hired, sounds to me when there were asking for 2200 it was all written in the price, so to me that made them very dishonest. At first I had great reviews about the company, like when they couldn’t fix my ice maker on the fridge, they gave me a brand new fridge. Overall, I can’t recommend them with the last claim I made, it was not justified the amount they paid me to replace my water heater.

1 month ago

check_circle

Review Source

star star star star star

Juliet Wells

Very helpful and didn't seem " put out " by explaining how the home warranty works. Most of all , the people I have spoken with , from First American Home Warranty, had a sense of humor and were friendly! Super important to me!!

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Juliet, Thank you for taking a moment to share your awesome experience with us!

Jun. 12th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jose Valencia, CA

Every time I’ve had a problem it got resolved Within a reasonable time and customer service has been excellent at making sure I understood the process. Over all technical and customer service have been top notch. Thank you

6 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Jose, Thanks so much for taking the time to share your review with us!

Jan. 19th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Traci Chino Hills, CA

It's quick and easy to file a claim with First American Home Warranty. All you have to do is click a button. The contractors usually do a good job with contacting you within an appropriate time period. I have only experienced an issue once regarding the repair of my fridge. It took a while for repair as I was told the contractor was awaiting receipt of a part.

6 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Traci, Thank you for taking a moment to share your experience with us. It is great to know that placing a claim with us is easy. We look forward to being there for you, should you ever need us again!

Jan. 17th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Helen B Jackson

Great service when we have an issue with appliances or whatever.

2 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Helen, Thanks so much for sharing your review!

Jul. 12th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Michael Newport Beach, CA

My air conditioning stopped blowing cold air. I filed a claim online, which was quite easy. It took a few days to get a technician out (it is a busy, hot August in Nevada). He diagnosed the problem and submitted to the insurance company. Things got confused, the work ticket was closed out without the work being done, but fortunately First American sent me an email asking how they did, and when I told them they had closed without fixing it, they jumped on it. Within a week they authorized the repair and the AC is working now with a new condenser. There was a $1,200 total cost, but the repair would have cost about $8,000. So, good value for the money. fortunately, my home has 3 AC zones, so being without the air conditioning for a few weeks of 100-degree weather was tolerable. I would give them 5 stars for customer service and the AC company they sent, but had to take a star off because it took a while.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Michael, Thank you for taking time to share your feedback with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Sep. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Susan New Braunfels, TX

First American Home Warranty sent a reputable HVAC company out to repair our unit. They did approve a new unit be installed. It just took 6 days from the unit going out before it was replaced. I felt it could’ve been more expedient but it did go out on a weekend. With the temperature ranging from 101-107 during those days, we were forced out of our home and even with the premium plan it cost us $1200 plus hotel expenses.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Susan, Thank you for sharing your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 6th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Salvador Perez

Well, I like their customer service is really good and that they response right away

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Salvador, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jun. 20th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jen Wilson

We have received fast and competent service when we have needed to use the service

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Jen, Thanks so much for taking the time to share your review with us!

Jun. 20th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joseph Mesaros

I really haven't had to make any type of claim with First American Home Warranty as of yet being i just recently purchased the Home Warranty from them about two months ago! But the initial customer support awareness is excellent & they showed a overall GENUINE concern in helping me & answered ANY & ALL questions i may have had in a very positive efficient informitive understanding manner! Also i compared numerous other Home Warranty Companies before deciding on purchasing my Home Warranty Protection with First American Home Warranty who OFFERED me a GREAT QUALITY PLAN at a COMPARABLE LOWER PRICE!!!

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Joseph, Thanks so much for taking the time to share your experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 20th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

3 years ago Edited January 10, 2024

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

4 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

4 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maryjane Statesville, NC

When my A/C broke down with First American, they fixed it right away and everything and it's running great. There was one little problem though. When the guy replaced the parts up in the attic, they didn't replace the board. I'm happy with the company, it was the vendor's fault. They sent an email and said it needed to get replaced and First American acted right away and put the part on order. I get great service. They're very professional and they come out right away and service and take care of things. It works really fast. I wouldn't change the company. I had another company and when I saw your company and found out what they cover, I was ecstatic and I've been happy every since. They react really fast.

5 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Maryjane. We apologize for the inconvenience you encountered during your claim and appreciate your understanding.

Jun. 17th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Floyd Memphis, TN

I really like the experience of working with them and not having to deal with the companies that you get your appliances from. This particular time they gave a time in which the company could come and service that item and I had problems with that time and I worked with First American Warranty and let them know and within forty eight hours they called and got me within forty hours of the call. I had problems with my dryer and I thought they would be able to repair it and go from there. The technician came out and serviced the dryer and told me what was wrong with it and then left. After I tried to use the dryer after he left, it wouldn't work. And I called them back and I got aggravated with the time it took for them to come out and reservice it. And it ended up costing me another $75 and I didn't know I was going to have to pay for that because it wasn't part of the actual dryer. First American was great, it was the company that came out of my house that I wasn't excited about.

5 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you, Floyd for the feedback. We are sorry to hear that the assigned contractor did not meet your expectations.

Jun. 17th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Corinne M St Louis, MO

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

5 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Corinne. Thank you for your review!

Jun. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tom Tittlemouse

All I asked for was that they would send a competent repair man to help me with my broken dryer. It's been 6 weeks and no dryer.

3 months ago Edited May 6, 2024

First American Home Warranty Logo

Reply from First American Home Warranty

Tom, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gilbert

I am a long time customer of First American Home Warranty 15 years and I hope to continue being a valued customer so far so good.

3 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Gilbert, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Apr. 18th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Richard

I'm still waiting to get an answer about my dishwasher repair. The company that they sign to repair it I wouldn't use them EVER again, they are not a company that you can trust.

3 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Scott Wolke

All of my claims have been approved so far

2 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Scott, Thank you for leaving us a five-star review!

Jul. 10th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jim

Excellent service with great service !!!

2 weeks ago

First American Home Warranty Logo

Reply from First American Home Warranty

Jim, Thank you for sharing your experience with us!

Jul. 12th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

gun slinger57 LA

Fantastic company we had a lot of things go wrong all in the same month washing machine dishwasher and refrigerator had a bit of a problem getting the refrigerator and it did take a bit of time about 30 days when they couldn’t get a new one they mailed me a check and I went and bought one nice company I am completely satisfied

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for sharing your recent experience with us! It is great to know that we were able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Sep. 26th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Cynthia Milpitas, CA

I'm leaving four stars because your warranty company needs to have your back. Instead I have to be calling the companies that they randomly select to perform the work on my home, Checking that the approvals are in and the work gets scheduled in a timely manner. I shouldn't be the one doubling back on these companies to get things done on my home. Not ok.

10 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Cynthia, We appreciate you taking a moment to share your feedback with us. We will definitely share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us again.

Sep. 6th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jesse Mable

Customer support, recommend service providers and through follow-up.

1 month ago

First American Home Warranty Logo

Reply from First American Home Warranty

Jesse, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jun. 28th, 2024