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Verified Customer

star star star star star

maria gonzales Bakersfield, CA

I called and they sent out an electrician out right away he found the source of the problem and all it took was a small deductible

2 years ago

Reply from First American Home Warranty

Maria, Thank you for your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us!

May. 12th, 2022

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Verified Customer

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Wanda Reed Tucson, AZ

They have provided good service, the time frame may have been a little longer than expected and some of the services provided were not the best

2 years ago

Reply from First American Home Warranty

Wanda, Thank you for leaving us a five star review! It is wonderful to know that you have been provided good service. Please know that we do welcome all feedback as we see it as a chance to improve. We will continue to be here for you should you need us in the future.

May. 5th, 2022

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Verified Customer

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Patricia Latham Grants Pass, OR

They get the job done real soon and save me lots of money. I just wished that I could speak to a real person instead of a machine

2 years ago

Reply from First American Home Warranty

Patricia, Thank you for taking the time to share your review! For your convenience, you can also check the status of a claim online through the Homeowner Center. We look forward to being there for you, should you ever need us again.

Apr. 28th, 2022

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Verified Customer

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Al Grider Portland, TN

Reliable fast and quality service they know how to help when you can't seem to find anyone that will come out after hours

2 years ago

Reply from First American Home Warranty

Al, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Mar. 30th, 2022

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Verified Customer

star star star star star

Julie Olsen Mission Viejo, CA

So far they have handled every issue I have submitted a claim for. The companies they enlist to do repairs have been excellent so far.

2 years ago

Reply from First American Home Warranty

Julie, We appreciate you taking the time to share your five star review with us!

Feb. 1st, 2022

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Verified Customer

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Andrea Antezana Alexandria, VA

Easy transaction. I enter claim online. Got a phone call from service provider the next day and they schedule to come in in 2 days.

2 years ago

Reply from First American Home Warranty

Andrea, Thank you for sharing your feedback! We are thrilled to hear that your service was completed quickly.

Feb. 1st, 2022

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Verified Customer

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Lenora R Thomas-Hill Oakland, CA

They have help me out a lot with stuff around my that I couldn't do myself by send license contractors to fix the problem

2 years ago

Reply from First American Home Warranty

Lenora, Thank you for your review. It is wonderful to know that we have been able to be there for you when you most needed it.

Jan. 18th, 2022

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Verified Customer

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Richard Greytak Bradenton, FL

Very quick reactions. A repairman came & evaluated the problem with yhe washer. No part available so a replacement washer was ordered.

2 years ago

Reply from First American Home Warranty

Richard, Thank you for putting your trust in us. We are thrilled to hear that we were able to have this resolved for you so quickly.

Dec. 30th, 2021

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Verified Customer

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Teresa Garibay Manteca, CA

I've had for only a month now and so far great service, more coverage for less, and lower service fee! I haven't requested service yet.

2 years ago

Reply from First American Home Warranty

Teresa, Thank you for taking the time to share your experience with us, so far. We will continue to be here for you should you need us in the future!

Dec. 29th, 2021

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Verified Customer

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Dylan Odessa, TX

The customer service is subpar and they basically make you do all the footwork on the warranty process other than finding someone for your warranty work. it is a affordable warranty and comes in handy most of the time.

2 years ago

Reply from First American Home Warranty

Dylan, Thank you for taking the time to share your comments with us.

Dec. 21st, 2021

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Verified Customer

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Roger Dillon Bellevue, NE

Quick responding time, and always super friendly and will listen to questions and concerns about any and all questions you may have

2 years ago

Reply from First American Home Warranty

Roger, Thank you for sharing your feedback. We are thrilled to know that your concerns have been resolved! We will continue to be here for you should you need us in the future.

Dec. 21st, 2021

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Verified Customer

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Bruce Margolis Phoenix, AZ

several times when they sent me a company to service my system, some companys gave terrible service. It was hard to reach them when I called them for example.

3 years ago

Reply from First American Home Warranty

Hi Bruce. We appreciate your feedback. Have a great day.

Jun. 8th, 2021

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Verified Customer

star star star star star

Peggy Colton Los Angeles, CA

Because they have a great service and they make sure you are completely satisfied and also they do your service in a timely orderly

3 years ago

Reply from First American Home Warranty

Hi Peggy. Thank you for your feedback.

Jun. 4th, 2021

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Verified Customer

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Bob Williams, AZ

There service is pretty good. Contacting them can be confusing at times. The people that do the work are great. They don't cover some stuff I wish they did.

3 years ago

Reply from First American Home Warranty

Thanks Bob for your feedback.

Jun. 4th, 2021

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Verified Customer

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Connie Johnson Columbia, SC

Because I use the Company for my self and I know the quality of their work. I know if I put a claim in they are not going to Cancel me.

3 years ago

Reply from First American Home Warranty

Thanks for your feedback Connie

Jun. 4th, 2021

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Verified Customer

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Shonda Hansen Antioch, CA

The service has been helpful to have. Its comforting to have extra protection. I wish their plumbing service covered a bit more.

3 years ago

Reply from First American Home Warranty

Hi Shonda, thank you for your feedback.

May. 25th, 2021

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Verified Customer

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Miriam Franklin Trussville, AL

They’ve been great so far. We haven’t had a lot of issues but they’ve handled the ones we’ve had in excellent fashion.

3 years ago

Reply from First American Home Warranty

Hi Miriam. Thank you for your feedback. Have a great day.

May. 18th, 2021

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Verified Customer

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Russell Bryant, AR

Customer service was very professional and the contractor they were very professional, great experience from start to finish

3 years ago

Reply from First American Home Warranty

Hi Russell. We appreciate your feedback and are happy to hear that you were satisfied with the overall experience,

May. 18th, 2021

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Verified Customer

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Phil Carpenter Hamburg, MI

First American sets you up on an annualized payment schedule on your credit card then makes it very difficult to cancel. This results in months of credit card Billings . I had to cancel my credit card to stop their payments. I emailed all the documents they requested which they said they never received and continued billing me. I would rank them as scammers and give them the lowest possible rating.

3 years ago

Reply from First American Home Warranty

Hi Phil. Thank you for your feedback. Our records do indicate that at this time your contract has been cancelled. However, at the time of the sell of your home we never received your written request to cancel your contract.

May. 4th, 2021

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Verified Customer

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Elizabeth Redding, CA

First American Home Warranty is easy to use and quick to connect you with the right company to help you with whatever your issue is.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Ramiro Murillo San Diego, CA

Because every time I need them they’re always there really fast, I don’t have to wait days for them to take care of my problem

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Marcella Austria Grants Pass, OR

They sought to remedy our problem with a repair person who found the problem and resolved it, like they say the 3rd times the charm.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Verified Customer

star star star star star

Debi Foli Pauma Valley, CA

The service was the most professionally provided service I have had with FAHW. TY I am increasing in my opinion of this warranty.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Christopher Green Little Rock, AR

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Kim Jarandson Medford, OR

The last Electrician you sent to me, left me with a non working bedroom light and no plug working in the bedroom, he did not find it was a hot wire, outside for a hot tub the old owners had.

3 years ago

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Verified Customer

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Mary Byram, MS

Has been very dependable but with the Refrigerator it took so much longer.He wanted to order the filter from a place he liked!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Elizabeth Garrett Chattanooga, TN

They are nice and very professional. They answered all my questions.and I did have to wait a long time to get help with the issue that I was having..

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Jeff Willis, TX

Great service and fast!! Always on top of your request. If a company can’t make it out to you, they immediately contact someone who can.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Karen Kiehne Campbell, CA

When I call I talk to a human being who can answer all my questions quickly. Easy to renew policy. Very responsive to repairs.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Tom Allen Rosenberg, TX

I have used several different warranty companies and First America has been the most responsive to review and handle any problem.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Verified Customer

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DONALD SALAIS Victoria, TX

Because you don't let the buyer pick his/her company to work on your house. You pick someone 2 1/2 hours away and can't get service done for 2-3 days!!!!!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Verified Customer

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Iris Richmond, VA

Always come through when I need them. The use experienced and reliable contractors. Contractors are professional and quality materials.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

star star star star star

Bernice J Horwitz Saint Louis, MO

anytime i needed them they were there. PRICE AND VALUE WELL WORTH THE MONEY. ALSO PEACE OF MIND KNOWING COULD COUNT ON FAH.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Bonnie J Searles Summerfield, NC

I've always been happy with the quick response to the problems I've had. The service people they are contracted with have been top notch.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Alex Anastasiadis Sedona, AZ

overall service but also because of latest service from your representative, Jaime H. who was extremely helpful and professional.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Mary Anne Madden Redding, CA

My refrigerator stopped working. They responded quickly and set up an appointment with the repair company. They also followed up on the service call.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Paul Marble Falls, TX

3 service. I live in a rural area and have had issues this service. First American finds the providers for me at a reasonable cost.

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Tanner Corder Abilene, TX

The service is extremely affordable. It gives me peace of mind knowing I will be taken care of. The service is also easy to use.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Sandra Tiffany Fort Collins, CO

Good responses and repairs. Service people have been inconsistent. Some are great and others incompetent! Several small items fixed quickly. I would do this purchase again!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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KERRY STILES SR Laguna Hills, CA

I have only had two warranty requests, at this time, and both were promptly responded too and the only charge was the required trip charge.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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John Knoxville, TN

So easy to deal with. Enter problem on line and they take care of it from there. In fact they contract with the very best

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Elaine Saafir Los Angeles, CA

Recently requested service and services were not complete by contractor. Tech stated they informed American Warranty and did not get approval, but me, the client, was not given the info

3 years ago

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Verified Customer

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Matthew Moore Virginia Beach, VA

Slow to fix any claims. I have waited over 30 days for repairs on multiple claims. They will replace only one small component at a time no matter how many failures a single piece of equipment has. If your A/C or heater goes out expect your home to be in the 90s or 40s depending on the season. Calls are not answered. Messages are not returned. Find another home warranty company! Do not sign up for this service!

3 years ago

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Verified Customer

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Abbot Klein Deland, FL

I have had several repairs in the past few years ,( my home just turned 21) and my experience has been good. easy to report, fast response expert repairs. en very good. Fast

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Jeffrey Furmanek Vail, AZ

Excellent customer service. Customer service reps are extremely helpful and knowledgeable. Glad I chose First American.

3 years ago

Reply from First American Home Warranty

Hi Jeffrey. We are glad to be your home warranty provider! Thank you for your feedback!

Jan. 6th, 2021

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Verified Customer

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LUCIA DOMVILLE San Diego, CA

GOOD SERVICE NOT SO EXPENSIVE AND NICE PEOPLE. ON TIME. FRIENDLY. VERY CLEAN AND ACCURATE. PERSONAL CONFIDENT WITH THEIR WORK

3 years ago

Reply from First American Home Warranty

Thank you Lucia for your kind words.

Jan. 6th, 2021

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Verified Customer

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Glenn Silver Centreville, VA

First American has been relatively easy to work with and responsive. Sometimes their contractors fail to inspire confidence and ae unable to fix minor problems on the spot.

3 years ago

Reply from First American Home Warranty

Thank you for your review Glenn!

Jan. 6th, 2021

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Verified Customer

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brenda byrd

I been with you guys for years have had no problem with them and i get my house problem taking care of with in 24 hours

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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SA Davis

The vendor they sent fixed my garage door within a few hours of their arrival, however they did not work on the weekend so I couldn't access my garage until the next week.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Kaaron Sloan

The company is only as good as the service companies they use. Because when they could not repair my washer they replay it with a new one of equal value.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

First American Home Warranty Reviews