Name: Choice Home Warranty
Rating: 3.8

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versie stephenson Kansas City, MO

i had choice , before i went to one of their competitions should have remained with chioce, who is much better customer service wise, response wise. chioce is the best i won't be fooled again.

4 months ago

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Al Groman Virginia Beach, VA

REQUESTED A KNOWN PROFESSIONAL CONTRACTOR AND THEY WERE ASSIGNED. DIAGNOSIS AND REPAIR OF MY GEO=THERMAL HEAT PUMP WAS COMPLETED IN MINUTES WITH HEAT RESTORED IN MY HOME. LOVE IT!

5 months ago

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Elizabeth Sanford Nashville, TN

The repairman was courteous and friendly. He was very knowledgeable about my unit and was able to get it fixed very quickly. I would recommend Choice Home Warranty to anyone who needs a home warranty.

5 months ago

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Gerald Morton Orlando, FL

I liked the services you provide. And the resolutions you provide most of time. I believe you are one of the best In the business and I have tried about seven others. Thank you.

5 months ago

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Michael Ritzel

I liked the service man he was very knowledgeable and provided outstanding service to fix our problem. I wish finding a technician was faster, we had to wait a week for our appointment, while our furnace was not working.

5 months ago Edited December 20, 2023

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Arlette M Jacobson Spring Valley, NY

It took 3 weeks for the technician to come back and he was not knowledgeable The third technician was able to diagnose the issue and replaced the defective part. Thanks to Alen the heater now works It is important during the winter to have a working heater.

5 months ago

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Lorraine Evans Clarksburg, MD

This was by far the easiest home warranty service call. The technician was timely (early), communicative, and efficient. He assessed the issue quickly and resolved my leaky garbage disposal, which had a crack in the seal.

5 months ago

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DARRELL HICKEY Humble, TX

I have had Choice for a number of years and now I may need to explore other competitors. After negotiating my copay on the last contract midway through Choice decided that I want paying enough and went up on my co-pay. this is not right and your team totally ignored my plea. They said it was a glitch when in fact this rate was negotiated. Unbelievable thievery

5 months ago

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raymond krmaschek

technician new right away what was wrong and fixed it quickly. in and out in less than30 min. and the deductible service call was super great Only $85.00. get this as soon as possible.

5 months ago

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Suzanne Skuba

Can’t get someone when it’s urgent to get repair done. I needed garage door spring replaced and had to wait 4 days. At first it was going to be 5 but I called back and they got it t4. I was stuck not being able to get out of garage. Had to cancel one appt and finally getting wait down a day didn’t have to miss second. Reps didn’t seem to care it’s important. Just because it’s not a pipe broken causing a flood. I was disappointed. Haven’t needed any services for awhile then this and wait.

5 months ago

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Jeff Lin Rockville, MD

My kitchen sink was clogged up. The technician came and didn't get it fixes, and claiming it was the sewer pipes problems which requires a specialist to take video of the pipe problems. Any your Agent claiming this kind of stoppage is an "Out of ordinary wear & Tear" issues and you will not be responsible for fixing it. This is totally unacceptable.

5 months ago

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Zack Charlotte, NC

I have rental property and nine policies with CHW. They never have technicians available in my area so CHW almost always approves for me to use my own. That in itself is fine with me but CHW puts me, and the technicians I hire, through the ringer to get even simple repairs approved and it's an absolute fight to get systems replaced. I will spend hours on the phone for each project and will send my techs out to a property multiple times to gather additional documentation for CHW, dragging out the process for days leaving units without heat, hot water, etc. They have even forced me to put $500 into a 12 yr old water heater instead of replacing it with a new unit that has a 10 yr warranty. That is simply a terrible long-term business decision. Even if CHW approves a system getting replaced, they will use the gray area and fine print of my policies to only cover approximately 70% of the total cost of replacement on say a furnace. Oftentimes they will get gimmicky and offer me waved policy premium fees instead of reimbursement on a covered system which I'm not a fan of. Their resolution managers are a mixed bag. If you get a good one, they will assist you with getting your claim approved. If you get a bad one, they will work against you to get your claim denied. Their is no consistancy.

5 months ago

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Amy Walter-Hanson Titusville, FL

He was on time, actually early. Very professional. He fixed the problem quickly, and explained the problem to us. Great job. 100% satisfied with his service. We would use him again.

5 months ago

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Mathurin Pierre

The technician was very nice. He explained us exactly what was the issue and what to do in a situation if it occurs again. The technician was very detail and enjoyed what he does. This is the best service call we ever had.

5 months ago

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John

vendors are normally taking up to a week to show up. one vendor dx air solution only showed up after I called them. They fixed issue and then 20 days later the unit stopped working again. This time after waiting a week for them to show up and calling them twice and leaving voices mails to confirm they were coming, never showed up. i called customer support and indicated I did not want to use that vendor any longer, to get the appt rescheduled and then was assigned that vendor again.

5 months ago

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Jeffery DePasquale

The techician arrived on time was extraordinarlity professional. He diagosed the problem and was able to resolve it withing the hour. I would highly recommend this company to anyone in need of a dishwasher repair.

5 months ago

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Jigar Shah Arlington, VA

Great service. Customer service is amazing. No nonsense about this part is covered and that part is not covered. Just paid my deductible and everything else was taken care by the warranty company.

5 months ago Edited January 10, 2024

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Steve Backman Mobile, AL

Every claim takes too long to resolve. Minimum 5 days to get a contractor to see the problem and then get approval. I am still trying to get my gas range fixed since August. I was also offered a free service call for renewing. It has conveniently been forgotten. Also, the $65 service fee has been upped to $75. That wasn’t supposed to happen. Last summer, my A/C conked out on Thursday. It was 95 degrees & 95% humidity. Didn’t t get fixed until Tuesday. Same. Thing a few months later. Still hot & humid and broke on Thursday. Same thing was happening so I called my own service guy and got the problem fixed in a couple of hours. Tell me why I need this warranty?

5 months ago

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Call MB Chester Springs, PA

Chouce has been a good company to take care of my appliances . The only drawback is that it takes a lot of time to get things fixed with multiple visits by technicians and gaps between visits. A fix of dishwasher or fridge can take 3 to 4 weeks if not longer.

5 months ago

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Krista Andrus LA

The technician was fantastic but the scheduling is difficult. They don’t come when choice says they will they call and make their own appointment, and it takes a very long time to get the appliance fixed. My dryer still isn’t fixed.

5 months ago

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Mary Norrell Yukon, OK

I liked the convenience, I like that Choice chooses the company for the work I need, saves me time and the stress of researching and comparing different companies. Very happy with the most recent work I had done.

5 months ago

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patrick boursiquot Lake Worth, FL

I have no complaints, we are very happy with the first service call since we signed up for this insurance. Customer service was very efficient, professional and honest. System was easy to communicate with.

5 months ago

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Joyce Agena Lincoln, NE

Whenever I call, I’m treated with kindness, patience, and understanding and very good information. They take their time and I get a very fast response with who’s coming very pleased to be a part of choice warranty.

5 months ago

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Darrell Birmingham, AL

I place a claim on my hot water heater a month ago and have call back about it there response was there is nobody in the my area. call a week ago to talk to the higher up did another claim still haven't heard anything. now my a/c unit did stop working and I call to report it did a claim and got a email that someone was coming the next day. they even gave me the technician number I was shock but he came out next day and fix my unit.

5 months ago

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Brezea Williams Springfield, OH

Kyle M was very pleasant and knowledgeable. He got me all the information I needed to get started on a warranty plan both quickly and efficiently. I no complaints, he was great!

5 months ago

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Verified Customer

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Jaroslav

If we have a problem, they're very good. We didn't have any bad experiences with any technicians. My problem with Choice is that we have the refrigerator which is kind of old. We constantly have problems with that and we pay $45 for the visit and Choice pays a lot of money to the company. I think it's a waste of company's money and our money.

9 months ago

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Verified Customer

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Maksym

I'm not really satisfied. Just three weeks ago my dishwasher was broken and my dishwasher cost in a store costs almost $1000 and they gave me just $250 which doesn't covere installation, dishwasher cost and delivery of the dishwasher. I tried to call to reach someone to talk about my problem. Almost 3 weeks and it's not easy. Nobody is calling back when I left my phone number and when I send the e-mail, nobody sends me answers to my e-mail. So it's not easy to reach their customer service.

9 months ago

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Verified Customer

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Nylda

I had two appliances that broke at the same time and I was able to connect with them and get a technician to my house right away. I think it's very reasonable.

9 months ago

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Verified Customer

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Jackie

They were very helpful because I have called them back to tell them that the contractor that they sent out did not complete the job to my satisfaction, and they have been very helpful. I'm currently using it to fix my air conditioning system. And customer service has been very friendly.

9 months ago

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Verified Customer

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Janice

You can't speak to anybody, they're far too important to visit with any of their clients that pay them, and I just don't care for that at all. I scheduled an appointment, they called, rang the phone one time, and then sent me an e-mail that said that if I want to reschedule I can do that a week later whenI had already waited about 5 days. I just think that they proclaim themselves self-important and apparently the rest of us are peons.

9 months ago

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Verified Customer

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Anonymous

They don't answer their phone and it takes forever for them to call you back. If the maintenance person is there and they have a question about whether something is covered or not, or to get authorization they don't answer and the person who's come to fix an appliance has to wait until it gets authorized and they get angry and I get angry too, because they don't answer their phone quickly.

9 months ago

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Verified Customer

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Margarita

I was thinking that I could call in if I need the service and they are going to send me someone right away. That didn't happen. They never respond to my calls, I had to go online. They told me like it would take 24 to 48 hours to get someone out, even if it was urgent.

9 months ago

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Verified Customer

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Anonymous

I submitted a claim and they had a service provider respond within two to three business days. They're typically responsive and helpful, but sometimes they have rules that are difficult to manage.

9 months ago

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Verified Customer

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Anonymous

It's just mediocre. I used it one time. The person that was supposed to come to do the work never showed up. So then the other time I use it, he showed up, but he never came back to do the work. So that was some of the experience I've had with them.

9 months ago

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Verified Customer

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Sharon

One thing I do appreciate is when they can't send me somebody quickly, they will let me pick somebody. That was a good experience for me. The last time I dealt with them, they had somebody out here the next day.

9 months ago

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Verified Customer

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Debra

They help me with everything I've initiated. Most of it's done online. This last time I needed help with a garbage disposal. They just came in and put in a whole new one.

9 months ago

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Verified Customer

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Karon Stewartstown, PA

Called in on June 14th because our air conditioning went out. It's July 18th and still not fixed. Live in area where the temperature has been over 100 degrees. Supposed to be back sometime tomorrow, hopefully something will be done. My confidence is not that high at this time. Calling and trying to explain the situation has only been meet with nothing. If it's resolved after this next visit I'll be sure and let you know!

9 months ago

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Verified Customer

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Larry Naples, FL

Service to fix the refrigerator ice maker was over a month. My guess is because your vendor, Factory Appliance Service wanted a rebuilt part rather than a new part. Sears Parts had the new part from day 1 and that's what they finally purchased.

9 months ago

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RSP Highland, NY

Takes too long for a service tech to be dispatched. They are not usually from a company we ourselves would choose. Choice home warranty thinks it’s ok to be without hot water for 5 days while they try to dispatch to a service company. You then are told you can hire your own contractor, but you would need to have the work order proposal submitted to Choice Home Warranty before any work is started. So you then are still waiting to get your work started. When it comes to renewing this policy, no thank you. With the exemption of one service company who fixed our garage doors , which were great, we would never use the others they sent if we had the choice.

9 months ago

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Verified Customer

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Maryann Savannah, GA

I had service within 24 hours of my initial call. The gentleman that the company sent out was professional and swift. Overall very satisfied with the results.

9 months ago

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Verified Customer

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alberto martinez

Ac unit went out in the middle of 116 degree heat in AZ. CHW scheduled us 2 weeks out for repair!!!!! I guess they expected us to sit here for those 2 weeks with a toddler in those extreme heat conditions! They don’t have a 24/7 emergency hotline for urgent cases like this!! The company they outsourced it to (sears home) was just as useless in getting a tech out ASAP! We had to go with a great local company (penguin air) who came same day and repaired it but we had to pay out of pocket for the repair, which of course CHW does not want to reimburse us for!! Cancelled policy. DO NOT SIGN UP WITH THIS COMPANY!

9 months ago Edited July 19, 2023

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Gene Jacksonville, FL

I like the professionalism of the folks doing the work that had to be done and did not have to stay on top of the guy to get things done and it was done right.

9 months ago

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Clare Concord, NC

Great service. Called that my air conditioner was not working. Called back that someone was coming next day .Needed new motor .approved and order and completed 2days later

9 months ago

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Debra Washington, PA

Hot water tank went out and it took two days for choice home warranty to find a contractor. Paid $65 for contractor to come, only to find out tank under warranty from home depo. Then paid $128 to home depo for difference in price of hot water tank from 5 years ago. Then paid contractor $250 to same contractor to install the new hot water heater. All togetherI paid $443 and choice warranty paid nothing. Please check to see if your item is under warranty before you contact choice warranty it could save you a lot of money.

9 months ago

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Verified Customer

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Stephen Dickey

I get at least 2 emails a day asking me to sign up.. there is a "special offer" for VIPs.... when i'm ALREADY a client... STOP SENDING ME SALES EMAILS, it's almost enough to make me want to stop the service.. i've asked 5 times and have been told they'll stop... WHEN????

9 months ago

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Verified Customer

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Patricia Dunedin, FL

They have sent a company out to service my air conditioning three times in one month. They couldn't figure out the problem. So far i am happy with Choice Home Warranty but there is NO WAY to speak to a live customer service person. Everything is done on the phone by pushing numbers.

9 months ago

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Verified Customer

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Carol Hot Springs Village, AR

I have found them to be a good service provider, however, their marketing tactics are horrible. I receive no less than an average of 8 emails per day trying to get me to purchase more services. They have intentionally made it so that you cannot opt out of the marketing/sales emails and there is no way to contact someone to request that you are taken off their list.

9 months ago

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Verified Customer

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Diana Queens, NY

It did take several days to finally get someone scheduled to come out and service, but they did fix the issue and were very good. It was a pretty easy process. Very satisfied.

9 months ago

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Verified Customer

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Jim Beverly Hills, FL

My A/C went out here in Florida and its...BEEN HOT... I called HOME CHOICE to make a claim and they said a TECH WOULD BE RIGHT OUT....4 DAYS LATER THEY CALLED AND SAID ...THEY COULDNT FIND ONE....And told me to call someone local and i did...3 HOURS LATER THEY REPLACED MY CONDENSING UNIT AND IT WAS FIXED...TO THE TUNE OF 4500 DOLLARS.....I CALLED CHOICE HOME WARRANTY CUSTOMER SERVICE NUMBER....THEY WOULDNT ACKNOWLEGE MY CLAIM....OR CALL ME BACK...I JUST BOUGHT A 42 MONTH WARRANTY FOR 346.50 BECAUSE OF ME BEING A DISABLED VETERAN...WELL I TELL YOU IM GOING TO TRY TO GET MY MONEY BACK.....AND FIND A DIFFERENT WARRANTY COMPANY BECAUSE HOME CHOICE WARRANTY ............SUCKS........!!!!!!!!!!!!!!!!! J BLISS Disabled NAM VET 68/69

9 months ago

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Verified Customer

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Gordon Anna, TX

The people who have come to our house, who choice warranty contacted on our behalf, have provided excellent service. A shortcoming of Choice Home Warranty is that they do not have a large number of technicians to contact which has resulted in our having to wait several days to have what is her problem we were experiencing resolved.

9 months ago