Name: Choice Home Warranty
Rating: 3.8

star star star star star

Margot Sugar Land, TX

I dislike in the beginning that it takes a long time to Choice to respond to the different companies but at the same time, I liked because Choice Home Warranty chosed the best one.

4 months ago

star star star star star

Diana Barrington, IL

I appreciated the prompt response I received to my repair problem. The repairman arrived when he said he would and took time explaining the problem and answered all my questions.

4 months ago

star star star star_border star_border

Ed Goodfellow Plano, TX

You are sending me a Lowes E-Gift card rather than repair my refrigerator. That card can take as much as 30 days to receive. Understandibly, no one can wait thirty days to replace a refrigerator. After checking with Lowes Credit Department, I cannot use the E-Gift card as payment toward my card balance. Your representative with whom I just spoke told me that the E-Gift card is the only option. Neither Choice Home Warranty nor Lowes policies help your customers. I will end up wasting the $986.00 on things we do not need because I can't use it to replace my refrigerator.

4 months ago

star star star star star

Yolanda Harris Tallahassee, FL

The technician was amazing. He arrived early and worked quickly. The only negative was the Choice Home Warranty didn’t find anyone after four days of waiting, so I had to reach out to the technician myself.

4 months ago

star star star star star

Gary Paschke Sr. Indianapolis, IN

Very professional & throurough. He used the same type of equipment to verify the problem and checked with both of the ARS technicians that were out to do the tune up about what was wrong with the furnace.

4 months ago

star star star star star

Richard L Cartwright Sr Durham, NC

The vendor selected, FLOWMAXX PLUMBING, once I informed them about my unique situation, amended my appointment date and time to accommodate my needs. Would definitely use their again.

4 months ago

star star star star star

Alvin Sarter

Excellent tech; very respectful and knowledgeable. Not happy with responsive of Choice to the tech’s request for repair authorization. Took over 1.5 hours for tech to hear back from Choice. Total waste of time.

4 months ago

star star star star_border star_border

Mark Bunch Dallas, TX

I woke up very early in the morning with no electricity quickly went to my breaker box and saw breaker was tripped replaced the breaker and it still trips so I filed the claim and then called and talk to a representative later in the morning to try to get this expedited and she told me there’s no way to expedite it which is kind of ridiculous cause I really need the electricity in my house so I’m very upset about that. Not to mention I’m waiting for someone to hopefully come today.

4 months ago

star star star star star

versie stephenson Kansas City, MO

i had choice , before i went to one of their competitions should have remained with chioce, who is much better customer service wise, response wise. chioce is the best i won't be fooled again.

4 months ago

star star star star star

Al Groman Virginia Beach, VA

REQUESTED A KNOWN PROFESSIONAL CONTRACTOR AND THEY WERE ASSIGNED. DIAGNOSIS AND REPAIR OF MY GEO=THERMAL HEAT PUMP WAS COMPLETED IN MINUTES WITH HEAT RESTORED IN MY HOME. LOVE IT!

4 months ago

star star star star star

Elizabeth Sanford Nashville, TN

The repairman was courteous and friendly. He was very knowledgeable about my unit and was able to get it fixed very quickly. I would recommend Choice Home Warranty to anyone who needs a home warranty.

4 months ago

star star star star star

Gerald Morton Orlando, FL

I liked the services you provide. And the resolutions you provide most of time. I believe you are one of the best In the business and I have tried about seven others. Thank you.

4 months ago

star star star star star

Michael Ritzel

I liked the service man he was very knowledgeable and provided outstanding service to fix our problem. I wish finding a technician was faster, we had to wait a week for our appointment, while our furnace was not working.

4 months ago Edited December 20, 2023

star star star star star_border

Arlette M Jacobson Spring Valley, NY

It took 3 weeks for the technician to come back and he was not knowledgeable The third technician was able to diagnose the issue and replaced the defective part. Thanks to Alen the heater now works It is important during the winter to have a working heater.

4 months ago

star star star star star

Lorraine Evans Clarksburg, MD

This was by far the easiest home warranty service call. The technician was timely (early), communicative, and efficient. He assessed the issue quickly and resolved my leaky garbage disposal, which had a crack in the seal.

4 months ago

star star star star_border star_border

DARRELL HICKEY Humble, TX

I have had Choice for a number of years and now I may need to explore other competitors. After negotiating my copay on the last contract midway through Choice decided that I want paying enough and went up on my co-pay. this is not right and your team totally ignored my plea. They said it was a glitch when in fact this rate was negotiated. Unbelievable thievery

4 months ago

star star star star star

raymond krmaschek

technician new right away what was wrong and fixed it quickly. in and out in less than30 min. and the deductible service call was super great Only $85.00. get this as soon as possible.

4 months ago

star star star star_border star_border

Suzanne Skuba

Can’t get someone when it’s urgent to get repair done. I needed garage door spring replaced and had to wait 4 days. At first it was going to be 5 but I called back and they got it t4. I was stuck not being able to get out of garage. Had to cancel one appt and finally getting wait down a day didn’t have to miss second. Reps didn’t seem to care it’s important. Just because it’s not a pipe broken causing a flood. I was disappointed. Haven’t needed any services for awhile then this and wait.

5 months ago

star star star star_border star_border

Jeff Lin Rockville, MD

My kitchen sink was clogged up. The technician came and didn't get it fixes, and claiming it was the sewer pipes problems which requires a specialist to take video of the pipe problems. Any your Agent claiming this kind of stoppage is an "Out of ordinary wear & Tear" issues and you will not be responsible for fixing it. This is totally unacceptable.

5 months ago

star star star_border star_border star_border

Zack Charlotte, NC

I have rental property and nine policies with CHW. They never have technicians available in my area so CHW almost always approves for me to use my own. That in itself is fine with me but CHW puts me, and the technicians I hire, through the ringer to get even simple repairs approved and it's an absolute fight to get systems replaced. I will spend hours on the phone for each project and will send my techs out to a property multiple times to gather additional documentation for CHW, dragging out the process for days leaving units without heat, hot water, etc. They have even forced me to put $500 into a 12 yr old water heater instead of replacing it with a new unit that has a 10 yr warranty. That is simply a terrible long-term business decision. Even if CHW approves a system getting replaced, they will use the gray area and fine print of my policies to only cover approximately 70% of the total cost of replacement on say a furnace. Oftentimes they will get gimmicky and offer me waved policy premium fees instead of reimbursement on a covered system which I'm not a fan of. Their resolution managers are a mixed bag. If you get a good one, they will assist you with getting your claim approved. If you get a bad one, they will work against you to get your claim denied. Their is no consistancy.

5 months ago

star star star star star

Amy Walter-Hanson Titusville, FL

He was on time, actually early. Very professional. He fixed the problem quickly, and explained the problem to us. Great job. 100% satisfied with his service. We would use him again.

5 months ago

star star star star star

Mathurin Pierre

The technician was very nice. He explained us exactly what was the issue and what to do in a situation if it occurs again. The technician was very detail and enjoyed what he does. This is the best service call we ever had.

5 months ago

star star star star_border star_border

John

vendors are normally taking up to a week to show up. one vendor dx air solution only showed up after I called them. They fixed issue and then 20 days later the unit stopped working again. This time after waiting a week for them to show up and calling them twice and leaving voices mails to confirm they were coming, never showed up. i called customer support and indicated I did not want to use that vendor any longer, to get the appt rescheduled and then was assigned that vendor again.

5 months ago

star star star star star

Jeffery DePasquale

The techician arrived on time was extraordinarlity professional. He diagosed the problem and was able to resolve it withing the hour. I would highly recommend this company to anyone in need of a dishwasher repair.

5 months ago

star star star star star

Jigar Shah Arlington, VA

Great service. Customer service is amazing. No nonsense about this part is covered and that part is not covered. Just paid my deductible and everything else was taken care by the warranty company.

5 months ago Edited January 10, 2024

star star star_border star_border star_border

Steve Backman Mobile, AL

Every claim takes too long to resolve. Minimum 5 days to get a contractor to see the problem and then get approval. I am still trying to get my gas range fixed since August. I was also offered a free service call for renewing. It has conveniently been forgotten. Also, the $65 service fee has been upped to $75. That wasn’t supposed to happen. Last summer, my A/C conked out on Thursday. It was 95 degrees & 95% humidity. Didn’t t get fixed until Tuesday. Same. Thing a few months later. Still hot & humid and broke on Thursday. Same thing was happening so I called my own service guy and got the problem fixed in a couple of hours. Tell me why I need this warranty?

5 months ago

star star star star star_border

Call MB Chester Springs, PA

Chouce has been a good company to take care of my appliances . The only drawback is that it takes a lot of time to get things fixed with multiple visits by technicians and gaps between visits. A fix of dishwasher or fridge can take 3 to 4 weeks if not longer.

5 months ago

star star star star star_border

Krista Andrus LA

The technician was fantastic but the scheduling is difficult. They don’t come when choice says they will they call and make their own appointment, and it takes a very long time to get the appliance fixed. My dryer still isn’t fixed.

5 months ago

star star star star star

Mary Norrell Yukon, OK

I liked the convenience, I like that Choice chooses the company for the work I need, saves me time and the stress of researching and comparing different companies. Very happy with the most recent work I had done.

5 months ago

star star star star star

patrick boursiquot Lake Worth, FL

I have no complaints, we are very happy with the first service call since we signed up for this insurance. Customer service was very efficient, professional and honest. System was easy to communicate with.

5 months ago

star star star star star

Joyce Agena Lincoln, NE

Whenever I call, I’m treated with kindness, patience, and understanding and very good information. They take their time and I get a very fast response with who’s coming very pleased to be a part of choice warranty.

5 months ago

star star star star_border star_border

Darrell Birmingham, AL

I place a claim on my hot water heater a month ago and have call back about it there response was there is nobody in the my area. call a week ago to talk to the higher up did another claim still haven't heard anything. now my a/c unit did stop working and I call to report it did a claim and got a email that someone was coming the next day. they even gave me the technician number I was shock but he came out next day and fix my unit.

5 months ago

star star star star star

Brezea Williams Springfield, OH

Kyle M was very pleasant and knowledgeable. He got me all the information I needed to get started on a warranty plan both quickly and efficiently. I no complaints, he was great!

5 months ago

star star star star star

Jeanne Edwards Ridgeway, SC

Within 24 hours I had a technician at my home who addressed my problem immediately. They were professional and diagnosed the problem immediately. Replacement parts were ordered and in a few days my problem was resolved.

5 months ago

star star star star_border star_border

Ash B

I liked how easy and informative the website was and how I could choose the plan and payment type that suited our needs. HOWEVER, after I purchased my plan, I had a salesperson from Choice contact me to try to get me to buy a different plan. He was snippy with me. A few hours later another salesperson contacted me for the same reason. He was also sassy when I said I already had someone call about this. It was very irritating.

5 months ago

star star star star star

alissa solomon Indio, CA

One of the best parts of my new house! I have piece of mind knowing the details of finding good, reliable, honest service people for every appliance is taken care of in a professional way.

5 months ago

star star star_border star_border star_border

WK Schneider Englewood, OH

The decision was to provide me the money to replace my dishwasher by a Lowe’s E-gift card for $246. I am not sure where $246 came from because even the lowest value dishwasher that does absolutely nothing costs a lot more than $246. We had a beautiful stainless steel top touch digital dishwasher that costs a lot more than that and no one even asked what kind of dishwasher we had, the most they may have had is the brand. I would expect some money to come out of my pocket but not the majority of the costs. Secondly, my offer was a Lowe’s e-gift card so I have no options for anywhere else to shop around so not sure if choice has some sort of relationship with Lowe’s but this completely ties my hands as to where I have to purchase my replacement. Lastly, when I get the offer for the gift card I get an email that says we are so sorry for the inconvenience, we realize how inconvenient it is to be without a major appliance. Well apparently Choice is not too worried about it because when I inquired as to when I would be getting my gift card, I was told it could be 30 days. If we want to discuss inconvenience then look at the 30 days it might take to get my sales tax money, if it’s an e-gift card and it was approved before I received the email, then why is it taking so long. Between this claim and my last claim from this summer, with no resolution, and being treated worse than I have in my entire life I am debating if I am going to wait out the rest of my contract or go ahead and make the switch to a better company and just eat the cost. I am leaning towards just losing the money and switching companies

5 months ago

star star star star star_border

David Southworth Roseville, CA

My first experience with choice home warranty was not a very pleasant one. We had a major disagreement on an issue. My second experience was completely different and almost incredible. It was so easy and fast to get this issue taken care of.

5 months ago

star star star star star

Francisco Munoz

I've filed a few claims over the last three years of owning my first home. Choice has been great to deal with every time, the companies they work with have been great to deal with as well. Highly recommend Choice!

5 months ago Edited January 10, 2024

star star star star star_border

Darlene Cameron Capitol Heights, MD

Choice Home Warranty was very responsive to my "emergency" need of a new water heater. It took one week from placing the claim to having the new water heater installed. I am thankful that I recently renewed my home warranty with Choice Home Warranty and that they were able to provide me with the service I needed.

5 months ago

star star star star star

Cindy Leadingham Dallas, TX

Technician was very prompt, courteous and matter of fact about diagnose. He set about quickly fixing it. He cleaned up area after he was finished. Very friendly and professional.

5 months ago

star star star_border star_border star_border

Dan LaCivita Brooklyn, NY

I made a claim for my washer. I said the seal was torn. The first technician from Sears came to the house and investigated. He said the repair was more than the cost of the washer. The Tub has failed causing the problem. He ordered parts and then we waited for Choice to make a decision. The parts were still on order over 30 days later and we could not get any help. "We will send another email to them" 4 or 5 times "We will send another email to them" while we wait for help. Finally OK if you don't want to wait any more we will assign the claim to another company. So we waited until the 2nd company came. The technician said the same thing as the first , "it will cost more to repair than its worth". So the report was submitted to Choice and the claim declined. Why declined? The seal damage is not normal wear and tear, of course not the tub failure caused the seal damage both technician said that. Choice declined it and told me the seal complaint was not normal wear and tear so they are not paying. You must make a new claim and pay another $60 for the tech to say the same thing again. The company assigned called me about the problem and asked about the washer, I explained that the technician was just there and knew what the problem was. She told me they submitted the report, Choice chose to not look at anything but the seal. Then declined the claim. I made a new claim and they are sending me $547 for my washer which now has a replacement cost of about $800. I took the money because I am tired of dealing with a company that caused us so much grief. My warranty expires in December, I have been a customer since 2018 I believe. You won't get anymore of my money. Your handing of this incident has proven to me you are not worth money I work for.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Jaroslav

If we have a problem, they're very good. We didn't have any bad experiences with any technicians. My problem with Choice is that we have the refrigerator which is kind of old. We constantly have problems with that and we pay $45 for the visit and Choice pays a lot of money to the company. I think it's a waste of company's money and our money.

8 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Maksym

I'm not really satisfied. Just three weeks ago my dishwasher was broken and my dishwasher cost in a store costs almost $1000 and they gave me just $250 which doesn't covere installation, dishwasher cost and delivery of the dishwasher. I tried to call to reach someone to talk about my problem. Almost 3 weeks and it's not easy. Nobody is calling back when I left my phone number and when I send the e-mail, nobody sends me answers to my e-mail. So it's not easy to reach their customer service.

8 months ago

check_circle

Verified Customer

star star star star star

Nylda

I had two appliances that broke at the same time and I was able to connect with them and get a technician to my house right away. I think it's very reasonable.

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Jackie

They were very helpful because I have called them back to tell them that the contractor that they sent out did not complete the job to my satisfaction, and they have been very helpful. I'm currently using it to fix my air conditioning system. And customer service has been very friendly.

8 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Janice

You can't speak to anybody, they're far too important to visit with any of their clients that pay them, and I just don't care for that at all. I scheduled an appointment, they called, rang the phone one time, and then sent me an e-mail that said that if I want to reschedule I can do that a week later whenI had already waited about 5 days. I just think that they proclaim themselves self-important and apparently the rest of us are peons.

8 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

They don't answer their phone and it takes forever for them to call you back. If the maintenance person is there and they have a question about whether something is covered or not, or to get authorization they don't answer and the person who's come to fix an appliance has to wait until it gets authorized and they get angry and I get angry too, because they don't answer their phone quickly.

9 months ago

check_circle

Verified Customer

star star star star_border star_border

Margarita

I was thinking that I could call in if I need the service and they are going to send me someone right away. That didn't happen. They never respond to my calls, I had to go online. They told me like it would take 24 to 48 hours to get someone out, even if it was urgent.

9 months ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I submitted a claim and they had a service provider respond within two to three business days. They're typically responsive and helpful, but sometimes they have rules that are difficult to manage.

9 months ago