Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Valerie Las Vegas, NV

When I first purchased this home, I had another provider and they charged me for one year what I pay choice for three years. I haven’t had any issues with the service they provide. The turn around is well within 24 hours. I am happy I chose them.

3 years ago

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Verified Customer

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Anonymous Harvest, AL

It has been a pretty positive experience working with choice home warranty overall though sometimes it takes a long time to get someone out to address the problem depending the equipment. We had to have the refrigerator replaced and the max cap was eleven hundred dollars and it cost roughly three thousand. Also I have dealt with a few people who made me feel like I was an inconvenience to them.

3 years ago

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Verified Customer

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Dr.Akhtar Azim Potomac, MD

They are prompt in responding to a call for service Their agents are knowledgeable,helpful,and genuine in their efforts to help unlike other warranties where their main effort is directed to qualifying as many requests as not covered.

3 years ago

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James Guyton, GA

The claim intake was easy. The selected company called to confirm the appointment. Once there, the technicians were professional and knowledgeable. They completed the work efficiently. They explained what was wrong and how to care for the new disposal. Great work.

3 years ago Edited January 10, 2024

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Shahed Richmond, TX

A great company. I have been signed up for three years. They gave me a very good discount. I get serviced immediately. The service we get from them is great. When my refrigerator was replaced, they gave me enough to cover ninety percent of the new one. Their technicians do a great job.

3 years ago

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Verified Customer

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Anonymous Columbia, MD

Choice home warranty is very responsive in all my experiences. I typically get quick feedback and the service technicians have been thorough and know what they are doing. I had an electrical problem and they technician called me with questions so he could be prepared. I think the value is good compared to what my friend pays.

3 years ago

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Verified Customer

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Doreen Campbell, OH

The people they send have been friendly and do their job. Their availability is great. They are prompt, except with my AC, they couldn’t fine anybody for that so I found my own person. I appreciate having the secondary insurance to back me up.

3 years ago

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Verified Customer

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Ricardo Oak Grove, KY

Every time I need them, they come through. The air conditioning went out and they came and diagnosed the problem. It took them twice to take effect. I wasn’t satisfied with another company but I haven’t had any problems with Choice Warranty.

3 years ago

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Elizabeth And Thomas Lady Lake, FL

They gave me a good price that I am satisfied with for three years. I have a hard time getting in contact with them because nobody is in the office and there was a rude service man who did nothing to solve my problem and wanted the $65, the problem was solved though and the other man was good and explained everything that is why I would use them again.

3 years ago

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Anonymous Mesa, AZ

I feel like the people they have sent have been professional and competent. I have gotten good quality service. I have been happy with it. They replaced a plug and it only cost me sixty five dollars and it would have cost me over two hundred if I didn’t have the home warranty.

3 years ago

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Verified Customer

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Kim Lutherville-Timonium, MD

Considering we were in a heat wave, the service was great for my ac. They were really quick to respond to me and let me know they were trying to find a contractor and if they could not they would reimburse me but I did hear from one. I was really impressed with how fast hey were.

3 years ago

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Mr Kingsport, TN

The price is pretty reasonable. They didn’t raise the rates when we renewed it. We actually get a free visit. We’ve had three issues and they’ve gotten some one out really quick to fix it. It took a while for the last one because of corona virus because everyone is busy, it took a week and a wlf to get the leak fixed.

3 years ago

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Verified Customer

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Mary Westland, MI

They set up the appointments and make the arrangements for the service person to come out and if they can’t, they find you a contingency. The response time is pretty quick. If you don’t read the fine print you will get screwed.

3 years ago

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Cynthia Missouri City, TX

Their copay is reasonable for the amount of services they provide. I wish there were a couple of more options and more vendors to choose from but they are responsive and process claims quickly. My only issues is they kept sending me the same vendor that I requested they not send me because for a couple of things they were not good. They did finally send someone different and I was happy with the service.

3 years ago

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Carol Saint Louis, MO

It took a while to get someone to come out the last time I needed them when I had water all over my floor and the man they eventually did send out was very young and didn’t know what he was doing and was hard to get a hold of. That was very frustrating. That is the only problem I’ve had with hem. Otherwise they have been very good.

3 years ago

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Greg Phoenix, AZ

Choice offered me a fair deal. I worked with American home shield for a couple of decades but their prices kept rising and their customer service continued to decline. They were not friendly or helpful. Choice are very knowledgeable and professional and kind. They took care of my problem and I appreciated that.

3 years ago

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Verified Customer

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Eleanor Lady Lake, FL

Customer support is very efficient. You put an order into the computer and the email you back with a vendor. They call to set up the appointment for you so it is smooth organization. They follow up. They do what they are supposed to do and they do it well.

3 years ago

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Anonymous Dittmer, MO

I am probably spending more money than I would if I waited to call somebody because I don’t have many breakdowns but they do things quickly and the technician they used did much more than he actually had to do. He cleaned the outside of my dryer when it went out. I have never had a problem getting something set up promptly.

3 years ago

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Anonymous Saint Louis, MO

Very happy with the repairman that came to my home and their follow up to see if everything is working. I have a trouble with my washing machine twice and the same guy came to fix it both times and he was very cordial. He stayed until he knew everything was working properly.

3 years ago

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Verified Customer

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Sanjaykumar Clarksburg, MD

I have had a good experience with choice home. The customer service processing is all online and that is good. They have replied to my questions. I am really happy with the guy that came to fix my microwave. They were timely with their responses.

3 years ago

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Darohl San Antonio, TX

I’ve had it for more than a year and I just upgraded to another year. It covers all the major stuff in the house and the pricing is competitive. They always are good with their answers when I call. It works well and they have been helpful.

3 years ago

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Verified Customer

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Gopi

The customer service is awesome. Every time I get the right response and the plans are processed immediately, assigning technicians in the nearby area. I've used it multiple times for different appliances at my home. They have the best service and the best technicians

3 years ago

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Verified Customer

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Charles

I need to use my warranty to have my air conditioner fixed and they were unable to find a tech in the area. They did say they would be willing to use one that I could find in this area and they would take the bill and I would have to submit to them for approval and I would pay them and they would reimburse me for based on what the fee is worth.

3 years ago

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Jim

I chose Choice Home Warranty for the cost. So far everything is great and they've lived up to all of their promises. I just needed the warranty once. They came on time and fixed it correctly and they did what they promise to do. I like that.

3 years ago

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David

Good communication good service and good engineers. I'm very happy. The fridge was over freezing and we called your company. They promptly arranged an enginee who came out and tested. We had to wait for parts for a day or two, which is not a problem, and he came back and fixed it and it's all working great

3 years ago

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Marie

Prompt response and they send good people. My electrical outlet stopped working so they needed to send someone and he was a master electrician so I was very please got the job done quickly and easily I've never had a bad experience with them.

3 years ago

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Verified Customer

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H

After I call them or email them they respond very fast and dispatch the contractor very fast always. I recommend them to all my friends. Choice Home Warranty always sends me a very good technician or a very good contractor to solve all my problems.

3 years ago

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John

They try to take care of everything. It takes two days to get service, but when they came out here the repairman was real good. "We were with American home shield I was very unhappy with them and so I started researching and I saw that Choice Warranty was another option, so I decided that we would try them. When we had some issues, we asked them to have a specific company come out to do our repairs and they wanted to pick the person that they wanted. I thought they would allow us to choose the one we wanted and I think that's kind of important. The only problem that I do have with Choice Warranty is the fact that there's not enough people to take the calls."

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jul. 20th, 2020

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Robert & Wendy

The service is been pretty good. With Covid, responses back to the email are sometimes a little slow but we did get eventually get the help that we needed. After a couple of days being in the house the refrigerator broke so we had to get somebody that used Choice Home Warranty to come out. Once we finally found somebody that would agree to look at it, it was too much to repair so we had to get a new refrigerator.

3 years ago

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Ronnie

It has been my experience that the technician they send try to find things that would exclude an appliance or system from coverage; often claiming that a problem is caused by some part of the unit that is not covered. It is a roll of the dice whether it will be covered and you have to pay the service fee for someone to do the diagnosis only to tell you that your appliance or system had a malfunction that is not covered by warranty. I was told that my AC unit was not old enough to have a problem; an AC unit that was 14 years and 10 months old. They said it needed to be 15 years old. The tech claimed that the compressor shorted out but the compressor is still working, just not efficiently which is why I filed the claim in the first place. Another time a broken tank on a toilet was alleged to be a problem with a flange. Yet to see an item that is actually covered.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Verified Customer

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Walt

I’ve only needed to use the warranty once because my dryer quit. I made a phone call and they repair company had an appointment made and the came out then ordered parts and they put them in and now everything is fine. The response was immediate. It was only a week later and everything was cared for.

3 years ago

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Michael

I wasn’t happy with the last company I had so I switched. It’s all been positive. I have no complaints. The price is good. Sometimes it is hard to get things fixed right away because I live in a smaller area, that is my only complaint. but when my dishwasher was leaking they set someone up to fix it in a few days.

3 years ago

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Debra

They’re excellent. I have been very pleased. I’ve used it several times for my refrigerator and different plumbing issues and air conditioner and it is very easy to get a person on the line and file a claim. They came right and did all the repairs.

3 years ago

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Eddie

The technical people they partner with are very good, very professional, and very knowledgeable. Customer service is always responsive and accurate in a timely manner. There is less than a 12 hour turn around. I have used my warranty a number of times, the last with the ac unit, and it was resolved less than 24 hours later.

3 years ago

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Joann

Overall my experience has been superior. They provide their customers with good quality and good professional service. You don’t have to wait a long period of time for feedback from the company. I was pleased with the payment when I had a replace my refrigerator because that appliance is very expensive.

3 years ago

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Krishna

So far my experience has been very positive. The work is done on time with reasonable expectation. If there is a delay, I can choose the service guy and then I get a check back in a couple of weeks. I never have an issue getting service.

3 years ago

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Kimberly

Choice seems to be top of the line service. They’re dependable, reliable, and trustworthy. The people are polite, courteous, and understanding. Once my garbage disposal wasn’t working and they came out and saw that the old one wasn’t installed correctly and made sure the new once was installed correctly.

3 years ago

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Janaki

So far I’ve had a good experience with Choice. Anytime I need them, they are there, whether it is a weekend or weekday. The pricing is extremely reasonable. Not everything is covered. They don’t beat around the bush and let you know if something is covered and if it is covered, they take care of it.

3 years ago

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Anonymous

Customer support is usually very responsive online but if you call them, you have to wait a good time. I think it is a great value. I got the 5 year plan. It had already paid for itself. I had to use my warranty to fix my AC. They quickly assigned someone. We got the parts ordered without out of pocket expenses. They are very efficient.

3 years ago

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Linda

For the price you can't go wrong. I’ve never had an issue. I think I would have an issue if I wen with another company. I am happy with how customer service handles things. Every time I needed to use the warranty, they’ve handled their business and get the job done.

3 years ago

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Lou

Whenever I call them and tell them I have a problem, they get back to me within 15 minutes ready to schedule somebody to come out and take care of my needs. The payments are reasonable and the company is trustworthy. It’s a great service.

3 years ago

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Paul

They’re fabulous. We’ve used the warranty several times, one time for our dishwasher and another for our garbage disposal. They were able to fix it both times because they people knew what they were doing and did a good job. They are able to find people quickly too.

3 years ago

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Monique

Choice Home Warranty gave me a really good deal that is a good value. Whenever I have an issue, they have gone above and beyond to help me resolve it. I needed to use my warranty because there was a clog in the kids’ bathroom and they came out and fixed it no problem the next day. I was very pleased. They were very professional.

3 years ago

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Carol

They have the best deal. I’ve only used it once, but they were available right away and had someone out in a reasonable amount of time. Also they followed up to make sure the job was done correctly. They are very professional and use good people. Service was great.

3 years ago

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Jason

It's a good company to go with. I have recommended to several people. It’s not the absolute best customer service but it has worked out for me and for the most part everything has gone smoothly. I had an issue with my stove and the repair man actually ended up causing more damage to it. I had issue getting it replaced but eventually the decided to give me a few hundred bucks. I had used them before for my AC and the company they sent for that was phenomenal. Most things the service has been fairly decent and they stand behind things.

3 years ago

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Janice

From customer service to the technicians and even management, I feel I’ve gotten excellent service. There is quick turn around and the jobs get done professionally. You don’t have to worry about repercussions as far as if something gets broken again. I wouldn’t go with any other service.

3 years ago

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Marilyn

Absolutely worth it. Their copay is the lowest and they are always responsive; they get someone out as quickly as possible. I’ve really satisfied with the speed of the claims. Everyone who has come has been very cordial and accommodating.

3 years ago

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Stacy

Occasionally when I call customer service, they are hurried and not friendly. I don’t think they give enough allowance to fix things properly, for example I paid eighteen hundred dollars for a cook top and they would only gave me five hundred dollars to but the some other brand. I was pleasantly surprised when I filed a claim on the weekend for the toilet and they got someone out on Monday.

3 years ago

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Scott

I did all my research and this seem like it is one of the better options. With the service we have received in the years, they have been very responsive. The people are good at using empathy so I’ve had nothing but positive experiences so far.

3 years ago

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Chris

They’ve covered a lot of the general problems we’ve had over the years. Recently my dryer stopped heating and Choice Home Warranty got a technician out the next day and he repaired the problem. Every time I call, my problem is resolved.

3 years ago