Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Anonymous Lake Saint Louis, MO

Our warranty was provided by the person who sold us their home. Their customer service department does what they say they will each time we call. When our garbage disposal stopped working, they sent someone out to replace it.

3 years ago

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John Palatine, IL

I went with this company because of the value and coverage they offer. They give me a quick response on each of the issues I've contacted them about. I've used them twice when I needed locks changed and when my sewer was backed up. I was very happy with both services.

3 years ago

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Russell Fort Myers, FL

A friend recommended this company to me. Anytime we call, they take care of the claim right away. When we had a leak in the water main line, they had someone out here promptly to repair it. We are very happy with the service we've received!

3 years ago

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Robert San Antonio, TX

We always receive excellent service from this company! Whenever I call them, they come the very same day. The technicians always repair everything we need fixed with no issues. When our dryer went out, we got a call from a technician an hour later. The technician was very quick and knowledgeable and took care of the job.

3 years ago

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Keith Snellville, GA

I chose Choice Home Warranty because of the price and the amount of appliances they cover. It is definitely worth the money. The heater in the house went out and they scheduled a technician to come out early the next day to correct the situation.

3 years ago

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Robin Bullhead City, AZ

Once I had another company and then a friend of mine told me to go to Choice Home Warranty because they are more polite and they get it done quickly. I’ve never had a company as polite as Choice Home Warranty. I’ve had a lot of rude people in the past that is why I like them.

3 years ago

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Michelle Omaha, NE

I needed a septic pumping but that was a preexisting condition so they didn’t cover it bt they covered the rest of it and they covered my garage door opener when that broke. They had a technician come out and replace the whole thing. They took care of me.

3 years ago

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Alec Silovitz Voorhees, NJ

The Service Technicians that come out to your home seem to be nice friendly and most importantly knowledgeable on what they are working on fixing! I‚Äôve never had a problem that I had to call them back for the same issue, thank God!

3 years ago

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James

I heard good things about Choice Home Warranty before I signed up with them. Their customer service team has people who are very nice and quick to answer the phone. They take care of my problems quickly. When my heating system went out, they came out two days later to fix it. I've been very satisfied with the service I get from them.

3 years ago

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Pat

I've had very good service with Choice. Each time I've called in with issues on things in my home they take care of them confidently. The company that came out to take care of my heating and air conditioning were excellent and fixed everything within a week.

3 years ago

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Rosemary

Whenever I've needed problems fixed in my home, they come on time and fix what they came out to fix. They also left my home clean and picked up their mess. I would recommend them to my friends and get them on board with Choice Home Warranty.

3 years ago

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Joann

I have really enjoyed using this company because their process is seamless. When my faucet stopped running, they came out immediately to fix it. The person they sent was very knowledgeable and they were on time and courteous.

3 years ago

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T

Because of their price, it was less expensive for us to go with Choice Home Warranty. When I call them to submit a claim, they send someone out quickly. There have been several times in the last couple of months where I submitted claims and they either covered it partially or fully. The people they send are very professional and go out of their way to help you as much as they can. They come ready to fix whatever you need fixed in your home. I've been pretty satisfied with them overall, it's just the cost is a little expensive.

3 years ago

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Larry

I chose Choice Home Warranty because of the coverage and cost they offer. They are very quick to pick up calls and getting us on the schedule to get things fixed. They usually try to get people out within 24 hours. They are also very quick in fixing things and doing a good job of it.

3 years ago

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Sam

Customer support is easy to reach and work with. The last time we used them was to get our hot water heater fixed. There was a leak and they responded right away when I submitted a claim. It was fixed the very day I submitted the claim. They have fine print that is about 200 pages long and it talks about what claims they deny, so that's pretty ridiculous.

3 years ago

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Doris

The house I bought already was covered under Choice Home Warranty. Every time I call them with a problem, they have a repair person at my house within a day. My thermostat and hot water heater needed replacing, and they came and did the job well. They send professional people to fix and replace things. I've been very pleased with them so far!

3 years ago

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Veronica

When my furnace went out, they had someone out here within 24 hours. They sent someone great to repair it. The person they sent was very helpful in fixing our problems. It really puts your mind at ease to have this warranty because instead of spending thousands of dollars on something, you don't have to worry about that cost.

3 years ago

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James And Sherry Louisa, VA

It's been very good to have something that is not very expensive. I have been extremely pleased with the people they have sent out. Everything was nice. When I call, they take all my information and the person was out the next day. I think they are very trustworthy.

3 years ago

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Sonia Vero Beach, FL

I used it for my dryer and the process was good. The first guy said he fixed it and then the dryer didn't work so I had to call again, but I called the company and they came to replace the part that needed to be replaced and now it is working.

3 years ago

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Lynda

I’m a very satisfied customer and I’ve been with them for three years. They always get right back to me. When I called them on a Sunday in December about the heater, on Monday morning they let me know somebody would be reaching out to me to schedule an appointment.

3 years ago

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Tia

I did some research on a handful of different companies and I read some customer reviews and it seems like choice has the most consistent customer reviews. I also like the price. Those are the reasons I chose it. So far I’ve had two experiences with them. It’s been pretty good. Our garbage disposal stopped working two or three days after we moved in and they came the next day to fix it. We also had an issue with the cook top that they fixed.

3 years ago

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Mary

The 2 times I’ve called them they were very responsive. one time was for a clogger drain and they were out and got it fixed and the other time it was for my garbage disposal, it was not connecter right, it was fixed within thirty minutes. They were there on time and worked diligently.

3 years ago

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Walter

Employees are responsive and professional. The vendors are extremely competent. I had someone out within twenty four hours to take a look at my hot water heater. They found an electrical problem and within two hours, they had someone scheduled to come out.

3 years ago

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Deborah

Less expensive than other companies. I’ve never had any problems. Just recently I needed to use my warranty to fix my furnace and the technician came out and in three weeks I needed them to come back and they did it in a timely manner. Some things are not covered that I thought should be.

3 years ago

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Genni Martinez

It's amazing. The company is good and has good ethics. It is reasonably priced. I am very happy with the choices I’ve made. The people they send me are qualified and well organized and good at their jobs. I am very happy with the company. When I call, they are happy to assist me. Everything has been fixed properly. I would go with them again.

3 years ago

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Karen

Usually they are prompt in responding to your inquires. When I was having electrical problems, they let me know the schedule. The person came and did the work. I’ve never had any problems with any of the technicians. There was incident where it was hard to get someone to come out to do the work but normally it isn’t a problem.

3 years ago

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Shashi

The service is absolutely lit. When I called, within five minutes an appointment was given to me and the next day the gentleman came out and fixed the problem. It was a very satisfactory experience. They have kept their word. I am happy with their work and I will recommend to all my friends and relations.

3 years ago

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Marlene

Options are better than American Home Shield. I always get fast and prompt service from the company. The technicians are notified promptly. I used it last Monday for my furnace and he was going to come the same day but I asked him to reschedule and he did it the next day.

3 years ago

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Anonymous

Everything was taken care of and easy they one time I had to call them. The whole process is very simple. My garbage disposal was not working and the technician that came out was very good and respectful. They had it fixed in twenty mintes.

3 years ago

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Maria

Choice Home Warranty is very responsive. I've filed two claims so far, and each time they got to them right away. My disposal went out right before Thanksgiving and they sent someone out to replace it right after I filed the claim and it didn't cost me anything.

3 years ago

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Verdell

When I first went with Choice, I saw they had great online reviews and the price was in a good range for me. I've always gotten my questions answered immediately if I call. They're a very friendly customer service oriented company. I had to get my stove top replaced and got an immediate response. It was fixed within a week and a half. I've never had problems with them and everything they've done has worked out for me.

3 years ago

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John

I've used Choice several times and they've been quick to respond back. I had quick service the next day, so I can't complain. They have been a good investment for me, and the service is good. The people that come are professional and friendly.

3 years ago

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Terry

This company has been excellent. I've used them twice for my washing machine and microwave. I filed the work order and got a response email back quickly. The tech responded quick as well, and I couldn't have asked for anything better. The technicians were very prompt and professional.

3 years ago

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Sandra

I had an issue finding a contractor in the area, and their customer service team wasn't very helpful about that. Once I needed my air conditioner fixed and they couldn't find anyone and left it up to me to find someone to fix it. I had to replace my washer and they first offered me $250 to help cover the cost, which wouldn't cover it. Eventually they gave me a sufficient amount of money to buy one.

3 years ago

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Maria

A friend recommended I use Choice Home Warranty and I've only had to use them once. My claim was very well handled and they provided prompt service. They sent a very professional company out to take care of my problem within a matter of 12 hours that they took my first phone call.

3 years ago

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Claudia

Choice was cheaper than the previous company I had, and I haven't had any problems with them since switching companies. Overall it's been a very positive experience. Our stove went out and they offered to replace it. They always get good people to come out and I haven't had any problems with having to pay them.

3 years ago

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Anonymous

I went with Choice because they were inexpensive and provide excellent service. I get the support I require from them and I haven't had any problems with their service. I wish that I got the same technician for each service, but they send out different people from other companies each time.

3 years ago Edited January 10, 2024

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Richard

I went with Choice Home Warranty because they had a great deal. Everyone I work with has been very professional. I submitted a claim when my oven locked in the open position and they sent someone to fix it quickly. The technician was able to fix it within 20 minutes!

3 years ago Edited January 10, 2024

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Anonymous

Every time a technician comes out to fix something, they come on time. Because of COVID, I have to wait a few more days for someone to come but they are very pleasing people. They are a very friendly company and always try to call you back when you have questions.

3 years ago Edited September 14, 2021

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Brenda

I wasn't happy with my previous home warranty company, so I went with Choice. I've had two claims with them so far and they've been very responsive. I've had good luck with all the repairs with no problems. Their service calls are very reasonable and I feel like I'm getting quality repairs.

3 years ago Edited January 10, 2024

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Michelle

It's been a very pleasant experience having Choice Home Warranty. They are very efficient and send out excellent technicians. When my air conditioning didnt' work they sent someone out the next few days and fixed it immediately. The service I receive is always very great.

3 years ago Edited January 10, 2024

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Janet/ Randy

I like that I can contact Choice's customer service through email or phone and they are always very professional. When I needed my furnace fixed, they sent someone out right away. It's nice to have someone else finding servicemen for you so you don't have to.

3 years ago Edited January 10, 2024

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Lori

Their customer support team was very responsive and quick to get back to me. I had an issue with my ice maker and they sent someone out within 24 hours and did a fantastic job fixing it. They have a good value for the quality people they send out. I also appreciate their quick response time.

3 years ago Edited January 10, 2024

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Michael & Michelle

Choice Home Warranty's customer service team always answers the phone quickly. They get back to me right away. Once when my air conditioning went out, I called in and got a ticket. They called me back within a day or two and had someone out the next day to fix it without any issues.

3 years ago Edited January 10, 2024

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Patricia

So far, everything has gone well except for one thing - I thought my water softener was covered but it isn't. I wish they would go through everything that's covered with you before signing up. The servicemen that come out are always very knowledgeable and polite.

3 years ago Edited January 10, 2024

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Anonymous

We have had nothing but positive experiences with this company. They give prompt and excellent service. They sent a man out within 24 hours after we submitted a claim, which made me happy. Everyone who works there is very professional and kind.

3 years ago Edited September 14, 2021

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Linda

I like that it gives me peace of mind. I’ve called them twice and both times, they responded immediately. The first time was for the stove and dishwasher and the second time it was for the air conditioner. The guy for the ac didn’t return in a timely manner but when I called them he was came out within twenty four hours. I am happy with it though it is a lot of money if you don’t use it.

3 years ago Edited September 14, 2021

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James And Sherry

I think they are very trustworthy. I think it is very good to have something that is not expensive. When I had a problem with the heat pump, I called and they got a climate control person out here the next day who went over the whole system. I was extremely pleased that they picked someone who knew their business.

3 years ago

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Lu Ann

Excluding one vendor, I’ve been very satisfies with the people they’ve sent and developed a relationship with them over time. I’ve had good experiences with their customer service and two instances when I did not receive good customer support. One was this last summer when a vendor came to my house and there was an issue and I called to get another person sent out and they would not. It would be nice if it were clearer what was covered and not covered.

3 years ago Edited January 10, 2024

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Patricia

It's a good deal and they are very prompt to answer when I put in my claim. They select good people to do the work. A couple of months ago my dryer broke and the technician came out within two days. It took him a while to get the part but that wasn’t choice’s fault and I was still very happy that it was fixed.

3 years ago Edited January 10, 2024