Name: Choice Home Warranty
Rating: 3.8

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Betsy & Jason Charlotte, NC

I’m a real estate agent, I only refer Choice Home Warranty, I’ve probably set up about 20 different policies. It is easy to request someone to come out and help when something is wrong. I had a terrible experience but that was not Choice’s fault. It was the contractor but they should put in a system so they know not to refer a vendor to your house again. Other than that everything has been fantastic. The call center is frank so I know I can count on them to explain the policy.

3 years ago

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Rob Bristol, VA

I’m in real estate and I recommend them on home sales and I have also purchased them in my own home. They are very prompt. MY HVAC system would not cool and they were out almost immediately and repaired it. I have never had any issues and my clients love them also.

3 years ago

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Ruth Upper Marlboro, MD

The technician they sent out to do my repairs on my dryer is very professional. He analyzed the problem first and had the part in his truck and was able to make the repair. When I call choice it is not automatic, I was able to talk to a representative, so I was pleased.

3 years ago

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Kristiann Parker, CO

Setting it up was easy. Everyone was considerate and answered all the questions. They were very helpful and did a great job with my most recent claim. My microwave quit functioning and it got fixed. The outcome was very satisfactory.

3 years ago

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Beverly Gasburg, VA

They do service as quick as they can. I live in a rural area so there are a lot of services that don’t service my area quickly but they have been very cooperative and get someone as speedy as they can. One thing is I did notice the price went up and I didn’t get anything that told me that.

3 years ago

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Peggy Louisville, KY

They really work with us being seniors to help us. The respond the next fay and get service people here within two days and order parts in no time. I am highly satisfied with them. The price is pretty awesome for the warranty and I can’t say anything bad about the copays.

3 years ago

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Barbara & Vidal Manvel, TX

Our dishwasher was having dishes fall through and the motor was not cleaning dishes and a fellow came out and evaluated it. They decided to replace so we ended up with a new dishwasher, which is wonderful. They reimbursed towards buying the new one. Everybody that has worked for us, has been excellent, with the exception of one who didn’t complete the work and charged us out of pocket. Choice said we should not have done that, we didn’t know that wasn’t the policy, so we are waiting to resolve the problem to get reimbursed.

3 years ago

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Angela Buda, TX

They are the top rated warranty because they are very responsive and have quick turnaround times. The air conditioner was left open. The other company couldn’t figure out what was wrong but they came out and fixed it pretty quick. It took less than a day.

3 years ago

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Anonymous Old Hickory, TN

I’ve had nothing but positive experiences since I’ve had it. I purchased it from my realtor. Every year for the last 2 years, I’ve had trouble with my air unit and I’ve been able to have someone in my home in a timely manner.

3 years ago

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Freeman Memphis, TN

The one complaint I have with choice home warranty is I asked for a official build from the contractor on my most recent repair and I never got a return call back. I submitted an email to choice with the same information but never heard anything back. I have let it got at this point but it was disheartening for me to find out the scope of work that was completed by the contractor. I’ve used my warranty at least three occasions since we purchased our condo and I have been impressed that they do get back to you in a reasonable amount of time, within a 12 hour period.

3 years ago

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Nicole And Cameron Tampa, FL

Highly recommend over their competitors. We’ve gotten our money’s worth. They’re all very nice. We had an issue with our refrigerator within a few days after moving in and they answered the phone right away and it was painless.

3 years ago

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Nancy Philadelphia, PA

Choice Home Warranty is the cheapest but they are still prompt in getting back to you with companies who come out and do whatever you need done. Most of the companies are pretty good to work with and are prompt and courteous and know what they are talking about.

3 years ago

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Peter & Patricia Kansas City, MO

Any time I call and need something, they’re right on it. They take care of me. I had a garage door that broke some springs and the motor went out. They didn’t cover the springs but they do cover the motor and the track. I am happy knowing if something goes wrong in my home, they come almost immediately.

3 years ago

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Linda Henderson, NV

A friend had Choice Home Warranty and liked it and told me to get it. Each time I’ve called, they’ve sent somebody to fix the problem and I don’t have to pay a big repair bill, I just pay $45, other companies are $75 to $85. I thought the water heater should have been covered but it isn’t. I just told my other friend about it.

3 years ago

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Anonymous Richardson, TX

Over the years service has been improving. Initially it was okay but they have improved gradually and they keep me on a grandfather plan so the service fees are pretty nominal. I get appointments the very next day or two. I uses it almost once every year.

3 years ago

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Jhon Orlando, FL

I like the price and it is always easy to get a hold of customer support when you need a repair. They set up an appointment, usually within seventy two hours, so that is really good. Couple of weeks ago, my garbage disposal broke and they came out and replaced it. Everything is great.

3 years ago

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Jacob New Braunfels, TX

Choice is cheaper than the competitors and they cover the same amount of items. I’ve only had to file one complaint and they were fine, they sent a technician to replace my disposal unit. They didn’t do any arguing about it.

3 years ago

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Patricia Louisburg, NC

I recommend choice to anyone. It is worth the money. I was able to use it to get my stuff repaired and when there was a case they couldn’t repair it, they sent a check to partially cover replacing my appliance. When I call customer service, I am able to get my question answered and anything I needed completed within a reasonable time frame.

3 years ago Edited January 10, 2024

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Bonnae Houston, TX

I used them before and they were good so we chose them again. They are right on top of every claim I have made. Just recently, when my air conditioning was out, they got someone scheduled to come out that was very professional and got the job done.

3 years ago

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Anonymous Westerville, OH

They’ve been responsive to the couple of requests I’ve had and they’ve responded quickly. we just moved into this house and the filter for the pool was leaking and they had someone come out and replace it so it works great.

3 years ago

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Joanne Eden Prairie, MN

The price is the best. They gave me all the information I needed to be comfortable to keep me up to date. The technician they sent for my aid conditioner and furnace was very skilled and knowledgeable and I did not need to replace it.

3 years ago

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Lydia Las Vegas, NV

I’ve had them for several years now and I trust Choice is giving me the best deal and value for my money. I like the service they provide. They’ve always been very quick and efficient when I needed help. If anybody is looking for a good home warranty, they should try Choice.

3 years ago

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Robert Gainesville, FL

It’s a good company that provided a valuable service. It is cheaper than American Home Shield and my requests are responded to and generally accomplished with a short period of time. The policy penalized maintenance issues, and that is somewhat troublesome for me going forward because I wasn’t aware I had to keep p a manufacturer’s maintenance regiment for the services to be provided.

3 years ago

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Jeffrey Fort Washington, MD

Positive experience. Keep up the good work choice. Price is reasonable and good customer service. They are on time and respond to my claims. The job was completed but they do need to upgrade the workmanship in my area. They shouldn’t have to get someone from Delaware to work in Maryland.

3 years ago

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Jacqueline South Boston, VA

I have always been satisfied with them because they are very prompt and have an open line of communication. There is always room for improvement but they are fast and the technician came out and did exactly what he said he was going to do.

3 years ago

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Ronneece Pflugerville, TX

The only downside is the appeal process can be a bit of a mess but they cover a lot of things other home insurance companies do not. They are usually pretty clear about what is covered and what is not but they don’t always understand what they problem is so it the appeal process can be slow. They’re really good. I appreciate the things they do. I have three service men coming over tomorrow.

3 years ago

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Ronald And Laura Rockwall, TX

Recently we moved into our condo and the air conditioning was not working properly and they were very good and professional even when it came to dealing with the coronavirus, they made sure they were protecting us. They communicate well with the customer.

3 years ago

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Darrell Granbury, TX

We recently used the warranty on a dryer and it went fine and we also used it on the air conditioning and they repaired it. Anytime we have had to contact them, the response was pretty quick. I think everybody should have it.

3 years ago

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Lloyd Abbeville, AL

They have the best price and are the best rated. They always have been very efficient in taking care of the problem. I’ve only used for a few things and they have been very quick and professional. The people for the most part are top notch.

3 years ago

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Yolanda Hampton, GA

I worked with American Shield the reviews were better with Choice Home Warranty so I switched. I put in a request and I received an email immediately that the request was received and then another confirming a vendor picked it up and scheduled an appointment date and time. Everybody is polite and efficient so I have no complaints.

3 years ago

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Florence Harrisburg, NC

The price of the deductible is good and the monthly payment is very affordable. They do great work. They come on time without a long waiting period. The representative you talk to is very knowledgeable on what is going on. Everything that is in their contract is true.

3 years ago

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Michael Cypress, TX

It was recommended by my realtor. The service company came out and took care of the air-conditioning not working correctly. The company they sent felt comfortable and they were very professional and knowledgeable. I am renewing my policy because I am satisfied with it.

3 years ago

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Maria Milwaukee, WI

The service is completely inconsistent. It could be wonderful but it could be just awful too. Wr had an issue with our over and the technician was incredible, he knew what he was doing when he came in, left and ordered the parts and came back and installed and then was done. We has a problem with or toilet. He came said he needed different parts came back in a week and it still didn’t work and it has been three weeks and still is not done. We’ve had a number of propertied insured and there are confusions over where the services are needed. I don’t feel like I get a lot of feedback form them.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, for review.

Jun. 26th, 2020

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Charles Mesa, AZ

My daughter has Choice Home Warranty and I thought it was a good warranty plan so when we bought our house, we also choose it. When I use the warranty, I get a quick response. The technicians come out in a timely manner and get the job done.

3 years ago

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Annie Indianapolis, IN

Good customer service and promptness. They were very prompt when I called about my washer not working and they got someone out the nest day and things went pretty smoothly. They bought me another washer because it was 12 years old.

3 years ago

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Leonard Aurora, CO

It’s been so long. They have the best deals. They have always taken care of me. I like the feedback about who the service provider is going to be with a with a couple of hours. Even when they weren’t able to take care of the problem, they still suggested a vendor.

3 years ago

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Janis Bradenton, FL

I’ve been impressed with the local contractors that they have sent. I think they do a good job of partnering with the right people. We’ve been very satisfied with it. I have used the warranty 3 times and they have been able to have the problems fixed.

3 years ago

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Gertrude Gulf Shores, AL

Technicians are very punctual and professional. Customer support is always available 24/7 either by phone or by internet. The technician even come out on Memorial Day which surprised me. He told me a needed a new water heater and it was approved in a week. I did have to pay extra three hundred dollars for it.

3 years ago

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Jeff Rockwall, TX

My most recent experience, I called in the claim and it was sent over from Choice to a local carrier. The local vendor manager would not come out or service any and Choice just put me in the middle and nobody would come help me. It took me about ten calls and they did end up paying me butwas pretty tough to get anyone. Choice is blaming the vendor. Again, they ended up paying me, but it took so many calls and nobody would respond to me and it took a lot of excalation and unnecessary conversations to do the right thing.

3 years ago

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Tim Desoto, TX

I've used them a few times for some problems I had and they've always been extremely timely. It's never more than a half hour and the technician who is going to come contacts me and they always tell me up front when they're coming and call me before they come. They've laways gotten the problem fixed.

3 years ago

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Erica Desoto, TX

I never had a bad experience. The people were very professional and knowledgeable about the product for the area of their expertise. Their customer support were helpful and knoweldgeable. They also gave me information as a consumer how to prevent long term ewar and tear and keeping me abreast of what's new with the parts or products.

3 years ago

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Gerald Grand Junction, CO

The two jobs that I requested for service, within just a few short hours I had a response from choice and I got service the very next day. So it was speedy and efficient and took care of our needs immediately. The quality of service is top notch. The technicians are reputable people and I'm totally satisfied with the work that they did.

3 years ago

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Mary Ann Katy, TX

I had a pipe leak in my home and the plumber cut my sheetrock out and fixed the leak. They took care of the problem in a quick and orderly fashion. They're very courteous and the people they sent out were very courteous and did a good job.

3 years ago

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Duane Zephyrhills, FL

One time, last fall, I called and talked to a customer service representative. I scheduled the appointment and the third party that they used never showed. Choice never contacted me to let me know what was going on so I missed a birthday party of my cousin because I was waiting on the technician to come out and it was supposed to have been that particular week. I had to wait three days later for the technician to come out. The communication system has failed with Choice and the third party they were using. Choice never followed up to find out if the technician came out. All they did was leave a message and expected that whoever on the other hand got the message. So I'm very dissatisfied with the service.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 3rd, 2020

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Cleo Oklahoma City, OK

So far the servicemen are very good. I used it about two months ago when the drain hose in my washer went out. And I used it again about a month ago for electrical work and they fixed it right away. Very quick service. They respond fast.

3 years ago

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Vicki Roy, UT

We've used them twice and both times the represetnative was very professional and very helpful and got the technicians out to our home very quickly. We had a water softener and they were able to repair it and we didn't have to replace it. They were very good about it and got a correct technician out here that was able to solve the problem.

3 years ago

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Susan And Brent Fort Worth, TX

They offer quality providers to come in and do the repairs. When I first called them, I had the experience just talking to one individual and they completely assisted me and gave me their phone number to call back. It was really nice to have that one-on-one stuff.

3 years ago

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Brenda Saint Louis, MO

The last time I used it, the guy from Chesterfield came out and took care of it. They had their mask on, everything was efficient because we were under the coronavirus pandemic. Every time I need something, they provided sufficiently and the guys come out within two days and basically do what I need done.

3 years ago

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Wayne Saint Louis, MO

We made a phone call and they took our address and the next day we had someone coming out to check out our appliance. Very fast service and very nice man explained what was wrong and said somebody would be calling us and following up and that's exactly what happened. They're very punctual and so far have done everything they said they would.

3 years ago

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Julie Lake Cormorant, MS

I've used them a couple of times and I usually get a call bak the same day with somebody to come out and fix whatever I need. My washing machine broke and I called and that same day they set an appointment for me. The guy came out the next day and now I'm waiting for parts to come in. They take care of me and their response time is really good.

3 years ago