Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Rick

So far it’s been really good. I don’t have any problems. Sometimes you have to jump through some hoops a few times but my last two claims for my garbage disposal and garage door opener were super easy. Usually they respond within twenty four hours. Overall it’s been a good thing to get.

3 years ago Edited January 10, 2024

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Anthony

We’ve used the warranty three times and the people that were sent out have been very good and very friendly and very knowledgeable. The problem is always taken care of. We’ve had a couple of delays but that wasn’t their fault. It was nothing out of the ordinary.

3 years ago Edited January 10, 2024

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Audrey

I saw Choice advertised on a Christian television station so I thought it would be good thing because it was a Christian station so it must be legit. I’ve only had one bad experience. The people on the phone are great but the person who was supposed to come out to fix something didn’t fix it. When I complained they did send someone else out who did fix it. I didn’t have to pay an extra seventy five dollars.

3 years ago Edited January 10, 2024

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Kathleen

Their customer support is quick and efficient. The companies they send out to us are very reputable and we haven't had any problems with them. The last time we've used the warranty for our stove and they ordered a part and fixed it. It's working great now!

3 years ago

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Wayne Moore

Great company however at this time they are having a hard time finding repairmen in my area " due to corona ".. started a job and have not finished it after 2 weeks of waiting.. first time I have had this problem , not the norm for Choice.g

3 years ago

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Freddie

I’ve had to call a couple of times and you are really prompt and jump right on things when I call. I’ve used it on the plumbing and my tub leaking and you were prompt. It did not take a long time for a technician to get here.

3 years ago

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Verified Customer

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Roger

Repair company they sent out for my problem with my garage door was excellent. The service was excellent but there was a feature that was covered that was not. I have had bad experiences with a different home warranty company.

3 years ago

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Verified Customer

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Don

Even when disputing an evaluation, they are willing to listen to me and adjust things in my favor. They seem very reputable ad fair in evaluations of items that need to be replaced. Anytime I need anything, they always respond. I’ve had several claims. A recent one was the garage door opener. The service guy replaced it the same day.

3 years ago

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Verified Customer

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Wanda

It used to be a seventy five dollar fee but they increased it ten dollars which I don’t like but other than everything has been resolved. They have outstanding customer service. My problems are fixed within 24 hours when I submit a claim.

3 years ago

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Connie And Stephen

I had another company and they were not working out because they were awful. Choice, in my experience has been responsive. They have helped quickly getting me someone to do the repair for our AC which was a good thing because it was a warm time in Houston Texas. It was a very nice experience.

3 years ago

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Valory

Every time I’ve called they give me an appointment either that day or the next day. They’re quick. You can reschedule if you have to. I used it today. I called at ten or eleven. And they came right out. The guy was on time. So far the work I’ve had done is quality.

3 years ago

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Linda Farrell

I have had to call several times on one issue as the service approval number wouldn't work, it delayed the electrician being able to start, and I was paying out of pocket, promised to be reimbursed. I ended up paying for 2 hrs of service call because of choice home warranty mess ups. I then was only reimburseda small amtfor work performed. I also have been told to find my own service repair and they would reimburse. Takes awhile to see any reimbursement.

3 years ago

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Richard

The one time I used the warranty it worked like I wanted it to work. I needed to have someone come out to clean the gutters so that the house did not flood. They got someone here within 2 days to take care of it before the rains came.

3 years ago

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Verified Customer

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Michael

The premiums are right and the copays are good. I’ve been with them a couple of years and I’ve always been happy. I needed somebody out here to snake the drain and he was very nice and did a great job. All problems are fixed every time I call.

3 years ago

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Cecil

I would highly recommend choice home warranty. They’re good. They get here pretty fast and keep me in the loop. When my air conditioning started messing up, and I live in Texas, they were on it. I am very satisfied with them.

3 years ago

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Patricia

When you put in a claim they call you pretty fast to let you know who is going to be contacting you. When my refrigerator wasn’t working the first tech they sent out wasn’t sure if it was going to work and they ended up paying me out because it wasn’t worth ordering the part. It took them three weeks to pay me out. I was pleased that I got the pay out though I wasn’t pleased that they didn’t follow through with fixing it.

3 years ago

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Joselyn

I feel confident that they will come out and do whatever is necessary without feeling like I am being taken advantage of or not given the proper information. Customer service is very good. I liked the efficiency they took care of my air conditioning problem. The tech that came out was very helpful and informative.

3 years ago

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Verified Customer

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James

All the service people I’ve met are really nice, good people that seem to know what they are doing. They come prepared. Customer support is very responsive. I always get service scheduled within 48 hours. When I called about my air conditioning, somebody came the next day. I have been very happy with them so far.

3 years ago

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Anonymous

Choice usually finds good contractors and good companies to provide good service. I had a problem with my bathroom and they were able to set up an appointment with one in a timely manner. I put my trust in them and it gives me peace of mind.

3 years ago

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Verified Customer

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Richard

They did a good job resolving the problem with the pool equipment. It was done quickly and satisfactorily. They are probably the best home warranty company I’ve had over the last twenty years. The portion I have to pay is significantly less then most other companies.

3 years ago

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Jason

It's a great company. We had a previous home warranty company and they never got in touch with anybody and when I called to set up an appointment, I was on the phone for eight minutes. Choice home warranty got out kitchen sink fixed quickly. It was easy. I recommend them to everybody.

3 years ago

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Verified Customer

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Guillermo

Every time I have to use the warranty, they respond quickly and are courteous and professional. They have come through with everything they promised. I have had other home warranty companies and overall Choice Home Warranty has better service.

3 years ago

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Verified Customer

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Michael And Pamela

My air conditioning wasn’t working properly so they came out and took care of it. I called on Sunday and by Monday afternoon someone was at mu house. Everything was good. The company they sent out was awesome. I was pleased with service I got.

3 years ago

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Verified Customer

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Rodolfo And Ludvivine

So far I’ve been happy. I can rely on my warranty and I am not worried about fees. I’ve had to use it more than I expected. I had light switches that weren’t functioning and somebody came out and replaced them. I also had an issue with the freezer that was resolved. When I call, somebody answers pretty quickly.

3 years ago

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Nancy

All is good. I’ve been pleased. Each time we’ve called, they’ve been very helpful. When it was very hot this summer, our air conditioning went out and they sent a person over. It took a couple of days because we has to get a whole new system but once it was hooked up, it was great. They did what they advertised.

3 years ago

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Verified Customer

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Bruce And Debra

There is always somebody to talk to in customer service if there is an issue. Most recently we had to use the warranty for our air conditioner. I called in the morning at like 10 o’clock and it was fixed by 3 that afternoon. The technicians are always very knowledgeable and do a great job. We’ve very satisfied.

3 years ago

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Verified Customer

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Donald

I would highly recommend them to anyone who is looking for a good warranty for their home. Choice Home Warranty is the industry leader. They are easy to work with, they're courteous and knowledgable, and they complete jobs on time. When our garage door opener needed to be fixed they sent someone to fix it.

3 years ago

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Itzhak

They cover most things, but not always things I think should be covered. For example, a leak in my roof wasn't covered under their warranty, and neither was a leakage problem from my sink. They are professional, calm, friendly, and polite when they get back to you. They always seem to want to help you with problems. I've received an excellent technician whose services were really good.

3 years ago

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Verified Customer

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Carletta

They were really good at explaining how the warranty worked when I first signed up. They've followed through with what they said they'd do. Our furnace went out and after I called them they had someone out here the next day to take a look at it. They took a couple more days after that to order a part.

3 years ago

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Rhonda

I received quick service with no hassle whatsoever when I had questions. When my dishwasher broke down there was a repairman at my house within two days. They are a reputable company and I didn't have to wait long to get a service person assigned to me.

3 years ago

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Verified Customer

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Anonymous

We've used the warranty three times. Each time we've used it, they would have someone out here the next day and everything was taken care of. They did an efficient job, they were polite, and had their masks on. I'm very pleased at how prompt they have been.

3 years ago

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Verified Customer

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Ronald

I've always been impressed with the way my claims have been handled. Choice got a repairman out here within a day and I ended up getting a new unit. My customer service representative was very instrumental in helping me get the new unit. I will continue to use Choice as my home warranty service.

3 years ago

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Verified Customer

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Lee

When I call, they answer the phone and service comes the very next day. I've needed to use them twice for a plumbing problem and it was all cleared up the next day. They have a very complete warranty and everything you need covered is covered!

3 years ago

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Liz Henderson, NV

When we first signed with Choice, the monthly prices was low & the fee for a service visit was also very low. In our first year, they were accommodating & ended up replacing our garage door opener & our garbage disposal. They did refuse to fix our washing machine but the reasoning behind that decision was supported by the wording in our warranty so we understood. They raised both our monthly cost & service fee the second year but we decided to stay with them. That year, in August or September, our air conditioning went out. We live in Las Vegas & it was over 100 degrees every day. It took almost a month to get a new a/c unit & when we did, the unit cost us almost $2,000 out of pocket even with the warranty. During the process, they did not pay for a portable unit so that was a huge additional cost to us as it's not really possible to live in Vegas without some sort of a/c. All of that wasn't even the worst part. The worst part was the horrendous communication from Choice. The did not communicate with us or the HVAC company working with us. They did not request info from either of us but when contacted by us as to what the status was, they would tell us they were waiting on info from us. We were given different time frames & different information every time we called. In the final 10 days, we were given 4 different final amounts we would need for the HVAC company at install, each increasing, beginning with $800 & finally landing at $1900+. We made several requests to speak to a manager & were never put in touch with one or contacted by one. We decided to cancel after this experience but that finally got their attention & they offered us 3 free months. We ended up staying with them after that horrible experience but have not needed to call for anything since then. They just raised the price again a couple of months ago & we have begun looking for a new warranty company.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 4th, 2020

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David And Gina

They have been very responsive. Most recently our dryer broke and the offered us a certain amount of money to put to a new one since it could not be fixed. We were happy with what was provided. We are happy with the service of the vendors. The technicians diagnose the problems and everything is outlined.

3 years ago

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Seth

It is very easy to fine a claim. I have never had an issues with something not being fixed. I had a an AC problem and they came out the next business day and had it fixed pretty quickly. I like that it is different companies that come out to work on issues and it is not one company. Availability for service is a lot higher.

3 years ago

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Lorri

One hundred percent worth it. I will definitely renew. They are attentive and helpful every time I call. Recently my ac was blowing hot air. The ac repair people they sent me were really good. Everything went smoothly. They always come through. It is a great service.

3 years ago

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Victoria & George

Quality is good, it is just the timing aspect. It took a while to get a repairman out for services in my area but once they found them, they found a really good one that came all hours of the day and get the job done as expeditiously as possible. Every time I use them, they send people that go above and beyond to get the job done.

3 years ago

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Nick

Responses are always very quick and professional. The people they send are professional and thorough. I had my garage door repaired immediately. I also had my air conditioning done. I have had other warrantied in the past and I can tell you Choice is the best I’ve used so far.

3 years ago

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Sue

I always recommend them to friends. I never have any problems with them taking care of things need. Our refrigerator went out, a fan had to be replaced and the gentleman ordered the part right away and they came out and installed it and all is working well.

3 years ago

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Darelyn

The only thing I was disappointed with, which really isn’t about Choice Warranty, was the company they sent out said they would be here between eight and eleven and at noon they called me and said it would be between twelve and four and it wasn’t until five thirty that they came. Other than that when I sent Choice I needed something, within less than 24 hours I had a reply with an appointment set up to take care of it. They are prompt and the price is very reasonable. I do recommend them to friends.

3 years ago

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Randy

Great customer service and the people they are sending are getting the work done quickly. I had a plumbing issue and I called them and the very next day, someone was out to fix my problem. You don’t have to wait forever. I am happy with it. It is one of the best values.

3 years ago

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Jack

The last time I had a leak in my bathroom and they moved me to the front of the line so I didn’t have to turn the water off in my house for very long. They were there within 24 hours. Every time I need them, they are there.

3 years ago

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Karen

So far it has been really good. They have been really good about getting people out here. Our water heater wasn’t working and they figured out what was wrong and ordered parts and came back a couple of days ago later to fix it.

3 years ago

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Scott/Cassie

Always easy to work with and quick to respond. The service is very good. Our fridge broke and hey sent out the repair person to diagnose the problem and ended paying for a new refrigerator. The cost was covered about seventy percent.

3 years ago

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Rose

Always contact me within 24 hours and address all my issues. The time the air conditioner wasn’t working, they came out and fixed it. They always send a technician who can do the job. The two times they were unable to fix the problems because the company was not making the part, they offered me an amount of money to replace the problem.

3 years ago

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Robert

When I call, I get immediate results. I have had them for a little over a year and I have not been disappointed. It is a good value. The people they send me are really good. The girls in the office are so sweet and accommodating. They tell me who is going to call and when they are going to call. It is nice to know.

3 years ago

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Pam

The money I paid was great but I have been told the prices have gone up. I don’t have trouble getting a repair for anything I put a request in for. It is easy for me to put a claim in online. In a couple of hours, I can see they have contacted someone to come out and do my repairs.

3 years ago

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Anonymous

We’ve had good luck with some of our service technicians but not with other. Generally they were very polite but the quality of the workmanship is not always top notch. Customer service is generally pretty responsive except they have a hard time getting vendors and contractors out in a timely manner. Overall it is useful to have a policy in place.

3 years ago

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Anonymous

I made a good choice picking Choice. Whenever I make a phone call, I get an appointment with someone. The person always shows up. Every single person they have sent to my house has made the repair on time and was very polite.

3 years ago