Name: Choice Home Warranty
Rating: 3.8

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Linda Hirtzel

Only covers certain things. Furnace wouldn't start without a part that needed to be fixed. That part wasn't covered.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

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Gabriel Flowery Branch, GA

The service is good but I had an issue that was not covered and so they didn't come.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

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Diane Peters

They are a reap off, NEVER pay a full claim they fine reasons not to. make sure you read small print and exclusions

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Darlene Pabis

unable to provide 'needed' repairs in a timely fashion. Did not provide compensation as indicated in emails.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2019

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Nancy Wentworth

Fine line on what is covered and response time for approval

4 years ago

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Mitzie

Most repair companies do not want to work with home warranties.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 19th, 2019

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Barry Stone

So far, items that have broken are not covered: Septic pump, instant hot water, tankless water heaters to name a few.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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AW

looks like it covers most. i have not presented any claims

4 years ago

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Anonymous

Thought it was a good program but it was not what I expected it to be, I had to pay for repairs when they came out.

4 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Penny Wiggs

Prolblems always solve Best customer service

5 years ago Edited January 10, 2024

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Kim

I have asked for my information packet twice, still haven't received one thing. I am going to cancel.

5 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist you.

Sep. 7th, 2018

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Patrick malpass

Terrible service and did not come through with what was promised. I am so disappointed that I choose this service.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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John Malone Canton, GA

Haven't used it yet, but coverage, cost appeared better than Sears,2-10

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 15th, 2018

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Steve Skinner

customer service, knowledge of sales representative

5 years ago

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Lois Cohrs

Contract contained too many exclusions and limitations. Too many negative reviews

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Enoch Michael Mounts Sr. Bessemer, AL

Still waiting on Refrig being fixed 12 days now still not fixed

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 7th, 2018

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Julian Suazo Lake Jackson, TX

have come back to fix repairs they had done previously

6 years ago

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Joon Closter, NJ

Many common problems are not covered and there are often hidden fees (because some damages are only partially coverred)

6 years ago

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Nguyen Jensen Las Vegas, NV

They are very helpful. I recommend everybody use it.

6 years ago

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CM Windham Missouri City, TX

Job well done fromfiling the claim through completion

6 years ago

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Trina Wesley Katy, TX

very helpful and caring, attentive and fast response time

6 years ago

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Len S Waldorf, MD

efficient, did not wait a long time to talk to an agent

6 years ago

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Betty L Shaw Indianapolis, IN

Upset that they don't cover water heaters

6 years ago

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Abe Elmhurst, IL

Most of the claims are not covered . You have to pay the service call first and then you get toldthis is not covered

6 years ago

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Regina Zobrist Las Vegas, NV

not happy with them whatever, they have never a repair man that competent enough to repair my appliances.

6 years ago

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Irvin Hollywood, FL

Dependable , timely, good value for the service

6 years ago

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NA

convoluted rules for equipment replacements, not flexible to meet customer specific needs

6 years ago

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Jack lee Irving, TX

Their customer service is very good and prompt

6 years ago

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Ralph Stevens Rayville, LA

Good service and helpful with questions and time

6 years ago

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Stella Moorer Daphne, AL'

Choice Warranty is very responsive to our claims.

6 years ago

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Hossein Moaddab Rockville, MD

It's horrible warranty, they take your money but won't pay any penny back to fix your insured appliances

6 years ago

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Darel Palmer Huntsville, AL'

Choice is intent on not covering major items - HVAC,Dishwashers, Refrigerators etc

6 years ago

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Dean Thomas Evans, GA

Quick response to my needs. Easy to contact and very helpful..

8 months ago Edited August 23, 2023

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Stella Landry San Francisco, CA

Agent was very patient and helpful with my situation she spoke very clearly

8 months ago

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Jean Philadelphia, PA

Friendly, knowledgeable and careful to straighten up when done.

8 months ago Edited March 5, 2024

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Fang Wang Newark, NJ

The sales person is very helpful, and pleasant to talk with!

8 months ago

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James Avera Macon, GA

Three request for Choice Warranty with no repairs approved. Can't get a straight answer have not responded to e mails nothing would not recommend Choice to my worst friend

8 months ago

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Michael Todd Williams Papillion, NE

Called Saturday morning. Hard to understand customer service. Monday morning no work order/technician assigned. Luckily got issued fixed through a friend

8 months ago

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Tina Wright Chicago, IL

I loved the fact that my representative was patient, clear, and informative.

8 months ago

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Sharon Cassady West, TX

Getting a hold of you guys is awful! I only used your technicians twice! No problem there! But communication is awful!

8 months ago

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John Mack

Nothing to dislike so far the repair process has been simple and smooth

9 months ago

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Deborah Walker Cibolo, TX

I always get professional representatives to answer my questions when I call.

9 months ago

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Paul Smulian Westminster, MD

Everytime I file3 a. claim it is initially denied. It is ALWAYS accepted on appeal which is a huge pain in the butt.

9 months ago

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Trenetra Dansberry Germantown, TN

So far, the techs have been on time and was able to repair the problem

9 months ago

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sharnae blount

Great experience and I would tell anyone to get with choice Home Warranty

9 months ago

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Joseph McNeely Las Vegas, NV

Good Response Time and Very Good Customer Service Skills !!!

9 months ago

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Eddie Hardeman

Tech was very helpful in explaining what the problem was. Very courteous and customer friendly

9 months ago

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Adam Smith Indianapolis, IN

Great turnaround and great technical. Always a great experience!

9 months ago

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Rafael Mejia Fort Lauderdale, FL

The young man was knowledgeable respectful knew what he was doing and got the job done rapidly

9 months ago

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death knight69 Detroit, MI

Frankie was really nice and works hard I appreciate the service greatly.

9 months ago