Name: Choice Home Warranty
Rating: 3.8

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janice

my house was built in 1964, everything is preexisisting so nothing is under warenty

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Lenor Langan

they send good people to fix your problems

4 years ago

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JT Beaty

Never cover anything, the companies they send are not professional & do not have a great understanding of their trades

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Patricia Gonzales

Took so long to get my air fixed but when he came he did a great job

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback Patricia.

Sep. 9th, 2019

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Lola Sherman

Only my last service was covered, they find reasons not to cover.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback Lola.

Sep. 9th, 2019

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Mac

Good Service but takes long time to get technician

4 years ago

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leo

always ans all queastion and vely healfull

4 years ago

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Leticia Adu

responsiveness and attention to my request

4 years ago

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JEFFREY WEISSMAN

Have not had to use them yet, so there is no fair way of ginving them a rating

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 27th, 2019

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Linda Hirtzel

Only covers certain things. Furnace wouldn't start without a part that needed to be fixed. That part wasn't covered.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

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Gabriel Flowery Branch, GA

The service is good but I had an issue that was not covered and so they didn't come.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

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Diane Peters

They are a reap off, NEVER pay a full claim they fine reasons not to. make sure you read small print and exclusions

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Darlene Pabis

unable to provide 'needed' repairs in a timely fashion. Did not provide compensation as indicated in emails.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2019

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Nancy Wentworth

Fine line on what is covered and response time for approval

4 years ago

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Mitzie

Most repair companies do not want to work with home warranties.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 19th, 2019

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Barry Stone

So far, items that have broken are not covered: Septic pump, instant hot water, tankless water heaters to name a few.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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AW

looks like it covers most. i have not presented any claims

4 years ago

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Anonymous

Thought it was a good program but it was not what I expected it to be, I had to pay for repairs when they came out.

4 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Penny Wiggs

Prolblems always solve Best customer service

5 years ago Edited January 10, 2024

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Kim

I have asked for my information packet twice, still haven't received one thing. I am going to cancel.

5 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist you.

Sep. 7th, 2018

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Patrick malpass

Terrible service and did not come through with what was promised. I am so disappointed that I choose this service.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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John Malone Canton, GA

Haven't used it yet, but coverage, cost appeared better than Sears,2-10

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 15th, 2018

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Steve Skinner

customer service, knowledge of sales representative

5 years ago

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Lois Cohrs

Contract contained too many exclusions and limitations. Too many negative reviews

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Enoch Michael Mounts Sr. Bessemer, AL

Still waiting on Refrig being fixed 12 days now still not fixed

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 7th, 2018

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Julian Suazo Lake Jackson, TX

have come back to fix repairs they had done previously

6 years ago

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Joon Closter, NJ

Many common problems are not covered and there are often hidden fees (because some damages are only partially coverred)

6 years ago

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Nguyen Jensen Las Vegas, NV

They are very helpful. I recommend everybody use it.

6 years ago

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CM Windham Missouri City, TX

Job well done fromfiling the claim through completion

6 years ago

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Trina Wesley Katy, TX

very helpful and caring, attentive and fast response time

6 years ago

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Len S Waldorf, MD

efficient, did not wait a long time to talk to an agent

6 years ago

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Betty L Shaw Indianapolis, IN

Upset that they don't cover water heaters

6 years ago

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Abe Elmhurst, IL

Most of the claims are not covered . You have to pay the service call first and then you get toldthis is not covered

6 years ago

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Regina Zobrist Las Vegas, NV

not happy with them whatever, they have never a repair man that competent enough to repair my appliances.

6 years ago

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Irvin Hollywood, FL

Dependable , timely, good value for the service

6 years ago

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NA

convoluted rules for equipment replacements, not flexible to meet customer specific needs

6 years ago

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Jack lee Irving, TX

Their customer service is very good and prompt

6 years ago

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Ralph Stevens Rayville, LA

Good service and helpful with questions and time

6 years ago

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Stella Moorer Daphne, AL'

Choice Warranty is very responsive to our claims.

6 years ago

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Hossein Moaddab Rockville, MD

It's horrible warranty, they take your money but won't pay any penny back to fix your insured appliances

6 years ago

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Darel Palmer Huntsville, AL'

Choice is intent on not covering major items - HVAC,Dishwashers, Refrigerators etc

6 years ago

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Arlene Sanders NC

Came on time. He even wore booties! Fixed the problem.

4 months ago

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Carey Light Orlando, FL

The contractor came out and repaired our issue within 2 days of our claim.

8 months ago

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Kathryn Longo Toms River, NJ

Technician was polite and efficient and took care of problem.

8 months ago Edited January 10, 2024

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Brittany Fullwood Atlanta, GA

The contractor did not give up on fixing the issues. CHW was patient with me

8 months ago

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james giannandrea Manorville, NY

I fixed it myself couldn’t wait six days for a repair, I had company over with children and needed to do laundry.

8 months ago

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Jacqueline Porter Camarillo, CA

They were polite, efficient and worked quickly to resolve the plumbing issues!

8 months ago

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David Leyva Los Angeles, CA

Tech was professional and on time. Claim was denied which I don’t understand because I believe unit was damage due normal tear and wear. Unsatisfactory feeling

8 months ago

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Alvin Wilson Clarksville, TN

The tech was very knowledgeable and knew the equipment very well.

8 months ago

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Mary Lawrence, KS

We still need the rest of the A/C job done, and neither the company that did the work, or Choice seems interested in finishing the job.

8 months ago