Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Charlene Kullback Bella Vista, AR

took over a month to get information on my fridge. paid the $60 and never heard from the company

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 3rd, 2021

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Verified Customer

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Lily Rosario Falls Church, VA

Techs have been in my house and my fridge still not working like it should.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Carolyn Russ Murrells Inlet, SC

I cannot get my gift cards for Lowe's and I have already purchased my microwave. This has been going on since March.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Cherlyn Cantonment, FL

Still haven't heard from the dishwasher fix it guy

2 years ago

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William clancy Pompano Beach, FL

Couldnt get my air fixed for day. Had to get another company to fix ou of my pocket

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 24th, 2021

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HillaryParker Carter Lake, IA

Too long on hold; too long to get service; no follow-up when appointments get cancelled by service provider

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director. We regret losing you as a customer.

May. 24th, 2021

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Jones Dallas, TX

Horrible call for service for my refrigerator two technician show up different times but my refrigerator not working

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 24th, 2021

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Joy Turner Colleyville, TX

Horrible. Did. It honor a claim and denied the replacement for a discontinued part. Costed me over $4000!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Gayle Mahoney And San Antonio, TX

I've had to use my warranty several times with my pool which I paid extra for and I'm not happy.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2021

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Verified Customer

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Russell

Very good. I've used it once and they said that I reached my limit for that year.

2 years ago Edited January 10, 2024

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Pat Colorado Springs, CO

The quality is okay. Sometimes I get good service, sometimes I don't.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Tami And Rick New Port Richey, FL

When we contacted customer support, we stayed on hold for quite some time.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Margo Lexington, KY

Customer service always gets back to me in a timely manner.

2 years ago

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Beth Nacarato Miramar Beach, FL

I have had only one good experience with Choice Warranty. This pertains to the technicians that they send out.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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Dawn Messina Sebastian, FL

Sometimes there is no contractor available

2 years ago

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David Barus Punta Gorda, FL

High copay. Mistakes in cost-fee share charges.

2 years ago

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Verified Customer

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Robert Johnson Conyers, GA

I appreciate the fast service and professional

2 years ago

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Verified Customer

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Edward And Jamie Fort Mill, SC

They're easy to do business with. My toilet was making a weird noise so a plumber came out and fixed it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations. We hope you will take a moment to update your star-rating to reflect your positive experience.

Apr. 20th, 2021

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Verified Customer

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Tameka Jonesboro, GA

When I called customer support they helped me immediately.

3 years ago

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Crystal Lanham, MD

My claim was denied and it is a nightmare to use the warranty with Choice Home Warranty I don't like the company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 20th, 2021

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Verified Customer

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Barbara Olathe, KS

Fairly good but had to wait a week for washer to get fixed

3 years ago

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Linda Plano, TX

Always available- prompt at sending someone out!

3 years ago

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Arthur Chumley

Difficult getting contractors in this area

3 years ago

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Verified Customer

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Dona Feldhann

Took longer for a service person than expected

3 years ago

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C. Riley Upper Marlboro, MD

They do not really cover what they claim they will and don’t hold techs accountable for non-performance.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Keiya Huguley Atlanta, GA

Had a customer service and issue with a tech and Choice on 2 separate occasions

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Verified Customer

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Louise Mount Pleasant, SC

Quick to come out to assess but slow to return and finish the job.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Jabari Henriques Greensboro, NC

Can file claim online and fast efficient response

3 years ago

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David Surprise, AZ

I have been overcharged for work and I have had technicians come out that didn't know what they were doing.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 17th, 2021

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Verified Customer

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Tammy Saint Louis, MO

My freezer is not working and we are still waiting for it to be resolved.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 25th, 2021

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Verified Customer

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Becky Branson Chase City, VA

I hate when you do a call back, the service tech doesn't get paid.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 11th, 2021

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Verified Customer

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Richard Squires Phoenix, AZ

Quick response for our requests for repair service.

3 years ago

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Verified Customer

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Thomas Baudo

Have only used the service one time ad it was 4.

3 years ago

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Verified Customer

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Anonymous

0

3 years ago

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Verified Customer

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Anonymous

0

3 years ago

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Verified Customer

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Sandra Holland

The customer service response time hasn't always been good.

3 years ago

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Verified Customer

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Christoper

There was a time I needed to use it and it was just too long for people to come out and fix the system.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 17th, 2020

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Verified Customer

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Sherlynne Warner

Easy to get service. Follow up could be better

3 years ago

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Verified Customer

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Anonymous

I think when you place a claim it takes to long for service person to come out

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2020

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Verified Customer

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Leonora Rodriguez

Choice Warranty responds well to claims.

3 years ago

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Verified Customer

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Kelvin Allen

In my opinion based on past calls for service the company has their coverages written so there in no coverage!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement .
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

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Verified Customer

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Sami Nasief

They are a fraudulent company. They don't honor their warranties, bad communication, and the worst customer service.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

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Verified Customer

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Mireille Cook

Very liable and very quick to send a technician

3 years ago

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Verified Customer

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Eugenia Benn

Failure to pay for any claims except one that requires customer to pay hundreds of dollars out of pocket

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. If you are still a Choice Home Warranty customer we would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2020

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Verified Customer

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Mateen Shah

They are designed to rip off customers , the way has written the agreement that does not go in the favor of customer.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

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Verified Customer

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J J

I'm not sure if 1 or 5 is the highest rating. They are so easy to work with and prompt and professional.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
I hope you'll take a moment to evaluate your star-rating and update your rating to reflect the positive feedback.

Oct. 27th, 2020

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Anthony McClain

To many exclusions and the exclusions are not easy to decipher

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2020

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Verified Customer

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Cecilia G Huerta

Have sufficient service agents in the areas of my policy.

3 years ago

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susan Bauchman

You guys don't get repair people here half the time and if they come they say nothing is wrong

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 21st, 2020

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Verified Customer

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Tina Foldesi

Quick response from company and contractors

3 years ago