Name: Choice Home Warranty
Rating: 3.8

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Julia

Excellent response time and high value for a reasonable price

4 months ago

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Heather Kachel Galveston, TX

My rating is great for the service technician! He commented your issues with me unlike your company!!! He was finally able to get out here… My rating for choice is not even worth one star. I tried for 5 days to get a live person on the phone with your company and I couldn’t reach a single human being! Your customer service sucks!! I wish I could cancel my contract with you all!! Five days with out a repair because your computers were down is unacceptable! Five days no air conditioning! Your customer service is the worst!!! My technician deserves to work for better people!! Choice home warranty is awful!! Worst decision I’ve ever made!

4 months ago

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Madhusudan Gajula Baltimore, MD

Raising a ticket till resolution was very smooth..

4 months ago

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Paul Rose Boca Raton, FL

The serviceman showed up and resolved the problem without any problems.

4 months ago

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Sistah-talk After Dark Hampton, VA

I am extremely happy with the results. The technician was very knowledgeable. He fixed a problem that others couldn't or wanted to charge exurban amounts to do. Thank you

4 months ago

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Carmen Stroud

In time and very polite. More explanation of cost and warranty would have been nice.

4 months ago

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Verified Customer

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Brandon Speirs Little Rock, AR

They don't keep you informed about your claims that have been submitted. I had a Tennant with no AC for 2 weeks because CHW was waiting for an HVAC contractor to pick up the contract. I had to go and find my own and the unit was not salvageable. The reimbursement program is a joke as well. I came out of pocket 7k fpr the new unit and choice didn't reimburse me a dime. Terrible experience overall. Almost feels like I got scammed.

4 months ago

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Tom Lynch Collierville, TN

Easy to submit claim online and prompt authorization and dispatch for dryer repair.

4 months ago

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Jerry Sanchez Harker Heights, TX

The person that answered my call was great

4 months ago

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Debra A Martin Jackson, MO

While I overall like the product, I am slightly challenged by the "if we cant get a repair person out and we offer you to use your own repair person, BUT you get to pay for it first " For some people that is HARD.....especially as a realtor, I know many of my clients would be challenged to do that.

4 months ago

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John Aliifua Phoenix, AZ

No sense in having this if the company goes against what the tech they sent out says.

4 months ago

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Lynn Markoff Davenport, FL

Kevin was wonderful. Repaired & cleaned our A/C. Gave us some great advise as to how to maintain our AC annually. Thank you Kevin.

4 months ago

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Theresa Pierre

Mr. David T was Excellent I really enjoy his service & I would love to have him come back to service me anytime.

4 months ago

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Wanda Middletown, OH

The young man (Terrance M was a great help about this Home Warranty and explaining their process that made me to get this insurance.

4 months ago

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Kimberly Meyer Green Bay, WI

Getting service was easy to set up online, a call was set with a provider, it was a couple days away, however I was able to contact the provider and and receive same day service. Our first call for service has us very pleased we changed home providers

4 months ago

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Verified Customer

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Ellen Delray Beach, FL

The repair people respond quickly and are very competent and polite!

4 months ago

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Verified Customer

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Philip FL

They didn’t want to fix my water leak Said something about pre existing problems but I had my home inspected in August of 2022 and there were no leaks. I paid $1,440. 00 for 3 years of coverage and they reject my claim. I will not recommend this company to anyone.

4 months ago

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Keith Kennamore Russellville, AR

Currently my claim was denied. I have until 6/2 before I talk to someone. I am lucky I have a 2nd refrigerator since I have waited 3 weeks.

4 months ago

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DMS Phoenix, AZ

Took to long to get service. Offer price for replacement way to low. Read the fine print

4 months ago

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Verified Customer

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John Hixson, TN

I liked Choice Home Warranty very well. Easy and accurate.

4 months ago

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Scooter_D Houston, TX

Tech really did know what to do to ID the failed partss

4 months ago

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Audrey Allen Powder Springs, GA

As a returning customer, the only complaint I had was the HVAC coverage, but it appears they have updated that policy. I had a few reasons to use Choice previously and it was money well saved. When I found Choice it was after an disastrous experience with another vendor, my returning to choice for a second year, and now on a multi year policy, is because they are pretty responsive and don't make excuses to avoid covering a repair. They are, to me, a reliable partner.

4 months ago

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Verified Customer

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B

Quick to respond and reliable. Would recommend to others.

4 months ago

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Kimberly Felker Chicago, IL

No ease in use…just ok. Could l not do online

4 months ago

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Ryan Mitchell Jacksonville, NC

The customer service was great. Malcom was helpful with the process and I didn’t feel like I was being sold too much.

4 months ago

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Cahrin Cedar Park, TX

It was very easy to get the coverage. I received an email from yall and filled out the survey. You called me right away. Thanks.

4 months ago

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Mark Boston, MA

Rep at Choice lied to me about contacting a repair company. She (choice rep), put me on hold to call the repair company, being I had taken time off work for the “repair window”, that was an hour past. She came back on the line and said that the company wasn’t answering her calls. I immediately called the repair company and was told they DID NOT even have a repair order from choice and it’s not the first time it’s happened…

4 months ago Edited June 7, 2023

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Mike Kelso Franklin, TN

I recently purchased a home warranty because my appliances are getting old. Why else do you buy a home warranty. I filed a claim with CHW when my HVAC started giving me issues, and it was denied due to pre-existing conditions (i.e. they said that the line to the compressor was rusty and caused a leak in the system and that it must have happened before I got my warranty). There is no visible rust and the pictures that I sent for the claim verified that. They never sent anyone to inspect the appliance either before or after the claim. However, their policy is written so that they can deny any claim they want by invoking the "pre-existing condition" clause. Be forewarned that this company is in the business of collecting monthly fees; not honoring their warranty for your claims.

4 months ago

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Cynthia Roundy San Francisco, CA

I liked that they let me call my own repair person. I liked that they were willing to help me replace my washer and let me pick out what I wanted. I strongly dislike that it takes 30 days to get the Lowes gift card which, I still do not have.

4 months ago Edited June 16, 2023

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Tejas Trivedi Brooklyn, NY

Quick online claim application and progress.

4 months ago

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Dj Faber Eau Claire, WI

Alot better experience this time verus last time.

4 months ago

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Theodora McLeskey Augusta, GA

Unacceptable delays in finding contractor. 6 days without water. Then claim denied. Choice Warrenty usually finds a way to deny their claims. Extremely unhappy with company. Will never recommend Choice.

4 months ago

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Verified Customer

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Michael Gaithersburg, MD

The claim was easy to file and I got a very quick response. Within a few days a technician came to house to address our Sharp drawer microwave which was not working. Upon his evaluation, he determined that the control panel was dead and that the manufacturer no longer made or repaired the item. Hence it would require a complete replacement. Conveniently I was able to follow the developments at Choice's website After being very efficient, this is where things went very bad. After a few days I received an offer of $191 to cover the cost of a replacement which is $1400!!! When I rejected that I was assigned a case worker and spoke with her. That was a complete waste of time. She said $191 was the amount and no amount of common sense on my part made any difference. Basically she said "take it or leave it". So I under this so called "warranty" program, I receive $191 to replace an item that cost me $1400!!!!!!

4 months ago

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Eddie Goodwin Panama City Beach, FL

First negative experience with Choice but discussed the issues with my dishwasher with them. They do not have the customer in mind when trying to fix a 7 year old appliance with multiple problems but all centered around a customer safety issue with latch that had been previously replaced a year ago by them. No water leakage , dishes not drying, not cleaning, water linkage on floor daily, etc. Instead of replacing the old unit with all these issues and ignoring customer safety on latch they now have chosen to replace all faulty parts 4 or more now on order. Repair tech latch will reoccur again and not sure about the total expense of all these parts that was dropped shipped to my condo plus installation by tech the 2nd time. Advised company again and again if latch is a reoccurring and new part replaced again it doesn't matter about all these other parts ordered in a unit that old. They chose to ignore safety instead keep trying to patc h up a dishwasher this old. Makes no sense! Now we have been waiting 2 weeks for part and still mo resolution or communication as parts drop ship to our home. When I questioned companies response was "it's not your money" let us do our job. Poor customer service skills and no regard to customer being without a functional dishwasher this long and no regard to safety of falling dishwasher door constantly and creating a safety risk. Doesn't seem to matter to do the right thing and insure this will never happen again. It sure isn't the money issue either as you could have replaced the unit after 7 years and been cheaper and avoided all these safety concerns and issues and had a resolve in a few days vs. weeks as it now has been!

4 months ago Edited June 5, 2023

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Steve Kendell

Technician was great 👍 and did a thorough job

4 months ago

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Betty Flores Lincoln, CA

I liked that a service call was made right away. However, there has been no contact since the service person was here on 5/22/23

4 months ago

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Drāno

Service was good. Only gripe was that we couldn’t schedule our appointment until we contacted the contractor.

4 months ago

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Rebecca Westerville, OH

I thought Issac was wonderful! He had already had a long day, and wanted to come even in the late light of the day. Lovely guy, found the problem quickly. If I need to call again, I hope I can ask for him. He said he can fix a number of things, not just refrigerators.

4 months ago

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Richard Kovach Las Vegas, NV

The work was done Quickley and efficiently. The technician was able to identify the problem and resolve the issue. We had an issue with the refrigerator repair in Choice was FANTASTIC but they used Sears Home Service and even though we paid the technician at the time of service we are getting bills from Sears. The service order # is 41662336, the Service Unit # is 0008366 and the service date was 7/31/23.

4 months ago Edited September 14, 2023

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Chuck Casey Cypress, TX

Prompt response, helpful and cooperative. Quality repair companies

4 months ago

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LARRY N GILBERT Kansas City, MO

I like The Company Because They Stand By Their Work. And that's What We're Looking For

4 months ago

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Doug Altrichter

Fixed my toilet it wasn't flushing. Did a great job.

4 months ago

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Linda Volheim Benton, KY

Very easy to file a claim on line, and very fast service.

4 months ago

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Srikanth Eathiraju LA

Everything went seamlessly. Got the A/C fixed

4 months ago

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Kathryn Clothier Irving, TX

I have used them a couple of times. They seem to be very rherough

4 months ago

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Frank Hobby Palm Coast, FL

I had a problem with my electric system. Choice Home Warranty got the technician and he fixed the problem. CHW worked as advertised.

4 months ago

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G. Thomas Saint Marys, PA

Matthew T was courteous, clear in his explanation of benefits & very familiar with what Choice Home Warranty had to offer. The 6 year plan that I opted for was, we felt, was a fair deal. Time will tell if we made a good decision but we felt confident in dealing with Matthew.

4 months ago

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Verified Customer

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Jeremy McIntosh Mobile, AL

User friendly process to file claim. Response from contractor was quick and appointment to complete work was booked within 1-2 days.

4 months ago

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John Barb Huntsville, AL

The technician arrived precisely on time. Diligent and most professional the technician went about his responsibility without difficulty, identifying the issue and explained the problem to me. Excellent performance!

4 months ago

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Alicia Kesler Jacksonville, FL

A service date was provided very quickly and Technician communicated well with me on timing and was quick with his job

4 months ago