Name: Choice Home Warranty
Rating: 3.8

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Dorothy Ginty Carlstadt, NJ

I have been made to pay for too many things that I feel should have been covered.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Hector Flores Riverside, IL

It takes a little while for the contractor to get approval/denial for a job.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Jeromy Leugers Las Vegas, NV

My most recent claim was closed without the issue being resolved/fixed

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 27th, 2021

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Mark Frankel Phoenix, AZ

Turn around time could be better. Overall happy.

2 years ago Edited January 10, 2024

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CARMEN PELLEGRINO West New York, NJ

they got me an electrican very good but app. was made for a week later.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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David Gupton Reno, NV

Very disappointed with this companies claim resolution and false promises made at the time of renewal.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Carlos Hincapie El Paso, TX

Friendly customer service, very professional

2 years ago

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Lavern Dawson Moore Cleveland, OH

Choice chooses very low rate professionals to perform repairs.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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John l Augustine Mountain Top, PA

To many exclusions on claims...time delays for repairmen...prefer our experienced repair service

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Thomas Phillips Myrtle Beach, SC

The first three times slow and taking a few times to get something done

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Ruth Zimmerman Lake Placid, FL

Prompt service, turn around time was great.

2 years ago

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April Aguren Austin, TX

They have been responsive to my claim requests.

2 years ago

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Jay Morgan City, LA

I’ve had a lot of trouble with Choice getting them to explain things through. It is a good price.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 14th, 2021

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Leland funk Vero Beach, FL

Long waits for service dont cover repairs when they should look for any excuse not to cover repairs

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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John Tillery Eads, TN

Poor service poor communicatuon your money is not well spent better off calling a local trustworthy company

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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THOMAS CANNON Eustis, FL

They dispatch unqualified service personnel they don't follow through and you end up costing more time and money

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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James A Zaborski Yuma, AZ

It takes to long for a tech. to come out and rates keep getting higher.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Richard Cook Montour Falls, NY

Have A/C problem 2 mo's, they haven't found anyone to take of it yet.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 7th, 2021

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Brandsdorfer Staten Island, NY

The issue is still unresolved. It's been a month since the original call

2 years ago

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REX RUSSELL Burlington, KY

I have not received check for my claim and have not been refunded full amount on policy

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

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MRO Cheltenham, MD

There prices are a little high especially from when we first signed up.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 28th, 2021

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Ilan Wexler Beachwood, OH

contractors used are typically very unprofessional and unreliable

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Nancy Gilcrease Tulsa, OK

The pick and chose what they want to fix. Don't always perform needed diagnostics.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Sharyn Psachie Sanford, FL

They are ok most of the time but takes a long time to get technician at times.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

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Joy Dembinski Phoenix, AZ

They are unreliable and no show on three occasions . the customer service people are extremely poor.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 27th, 2021

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Pramanu iskandar Clementon, NJ

It's easy to get repairs all your appliances

2 years ago

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damon hillery Deltona, FL

For the first time making a claim they got right on it

2 years ago

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Veona Desoto, TX

It takes too long soon replace an appliance 30 days that means I got 30 days without an appliance that I use every day

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 21st, 2021

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Brian Wimberly Laredo, TX

Taking the least expensive way to fix a problem by putting a bandaid on it, when surgery is needed.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 15th, 2021

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Jennifer xie Vienna, VA

Repairs are scheduled in a reasonable time period.

2 years ago

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LaSharon Branch Matteson, IL

Last service call was great! Was extremely pleased.

2 years ago

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Howard Webster Fort Walton Beach, FL

Good seevice. Explain defects and how to resolve issues

2 years ago

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Dana windsor Saint Peters, MO

They were great. Once they corrected the original mistake

2 years ago

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Ryan Hall Powell, TN

It took a while for a contractor to be found

2 years ago

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Jessie Gibson Fort Washington, MD

When something needs to be replace you don’t replace you send gift card and the homeowners has to replace it

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Dean Druckenmiller Wernersville, PA

Service has been better than previous plan providers

2 years ago

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Stacy Grovetown, GA

Every time I have called in, I believe my appliances have only been fixed twice.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Rene Menendez Riverdale, GA

they cost too much they do not replace or repair sent a check and the cost will still be over 300.00

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Les Soltesz Las Vegas, NV

the replacement issue is a prorate not a direct replacement.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Norm Strassner Erie, CO

I thought the response time was a bit too long.

2 years ago

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Laura Spruill Augusta, GA

Quality service quality service quality service

2 years ago

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David O'fallon, IL

Too much co-pay for repairs compared with other warranty company experiences.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Andrew Julian Alpharetta, GA

Quick to send tech to fix but the problem is actually worse than before

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Denise Rogan Uxbridge, MA

It was disappointing that our claim for a leaking hot water tank was denied.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Sep. 14th, 2021

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Sundie

My AC unit is having problems and it has taken more than a week for them to order the part. I won't use them again.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Anonymous Boca Raton, FL

The worst experienced ever. It's a scam. I try to use it twice and both times they said it wasn't covered.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 8th, 2021

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Rose Ann Burrell Frisco, TX

THey try to get out of every charage. Not what I thought I was buying

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Sep. 2nd, 2021

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Verified Customer

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CARRIE M. CARTER Upper Marlboro, MD

Repair person was on time; and, did a great job.

2 years ago

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DENNIS KIPNIS Lake Zurich, IL

Second time my appliance broke down and I got a fraction of the cost to replace it with a similar model

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Gary Swanson Bettendorf, IA

They don’t pay legitimate claim Most companies won’t deal with Choice because Choice doesn’t pay well.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021