Name: Choice Home Warranty
Rating: 3.8

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Nikki M. Arlington, TX

I found Choice Home Warranty on the Consumer Affairs website. I contacted them for a quote and received a call less than 10 mins after filling out the online request. Daniel gave me a great deal with all the coverage I needed and with no high pressure sales pitches.

2 years ago Edited February 14, 2022

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theodora richardson Stafford, VA

My dryer had a fire inside the repairman deemed it irreparable within one business day Choice made me a monetary offer to replace it!! I was pleasantly surprised at the amount and the speed of the offer …Thank you Choice for being there for us

2 years ago

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Susan Fernandez Stamford, CT

I have had little contact with Choice Home Warranty, but it was delightful. I called for information on their plans. Spoke with Seth, a very polite, patient and knowledgeable fellow. The plans they offered are excellent and affordable and I feel relieved that I will be covered for any future appliance and systems failures that might occur.

2 years ago

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Bryant Champagne Port Richey, FL

I actually referred Choice to a friend and I was explaining to her about all we pay is the service fee and no matter what they fix it. They signed up. But thats exactly what they did. Our thermostat went bad and we scheduled an appointment. They came they fixed and that was it. No worries

2 years ago

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Nancy Lee Whiteman Bridgeport, TX

The problem I have with CHW is the two times I have reported a claim, it was an out of town contractor. They only come to this area once a week. So, whatever they found out was wrong I had to wait another week before they returned to this area to fix the problem. I could have gotten someone myself and had the problem fixed the same day. I don't understand why CHW don't contract more locally. Is CHW not satisfied with the local contractors or are the local contractors not wanting to do business with CHW. I don't know!!

2 years ago

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DANNY LAGUITAN Virginia Beach, VA

I am pleased on the work done by the technician. The first technician that came from Metic appliance repair is very unprofessional and rude. Hope CHW would not deal with Metic appliance repair. It will give the CHW a bad reputation.

2 years ago

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Ashley Bonnes Loves Park, IL

Our technician, Romero, was great. He communicated his arrival time, was thorough in his inspection and very clear about his recommendation to replace our furnace (even though Choice Home Warranty opted to have him try to fix). He really knew what he was doing.

2 years ago

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Larry jemison Detroit, MI

I contacted Choice Home Warrent on line, within min.I was in touch with a appointment. I was very pleased with my service tec. Very knowledgeable about the product. Joseph was very helpful and friendly, fast clean up behind him self.

2 years ago

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Linda Cunning Mount Pocono, PA

I called and a technicial was at my home promptly to access the item.He ordered the parts and gave me a date t come back and fix the problem.I just received the part that was back ordered. So i am ready to have the repair done.

2 years ago

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gwhawki Longmont, CO

Switched to Choice Warranty a couple of years ago and have been very satisfied with the service, ease of claim process and quality of the technicans. Only have had one disappointing claim experience but it was resolved. Choice is heads above other Home Warranty companies I have used and been happily surprised at the availability of good techs in the tough Colorado job market! Keep up the great sork CHW!

2 years ago

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Melissa Pryse Chicago, IL

The communication is TOP NOTCH! Finding a technician to come out and look at the issue took a little over a week but that was fine. From the beginning to ordering the parts we needed for our unit, I didn't do anything, you all took care of EVERYTHING! I can't say it enough, EXCELLENT service!

2 years ago

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Wendy D. Springfield, VA

I love the easy of setting up repairs; online 24/7. Love how efficient the system is with sending you information regarding the date the repair is scheduled for and all follow-up emails. Sure wish that I had this service years ago.

2 years ago

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Nicole Booker

I got the warranty because I'm a first-time home buyer and wanted extra protection around my home. I have already utilized the service for my disposal and had a friendly & competent contractor come to fix the problem within 2 days. OVerall, I am very thankful for my Warranty program!

2 years ago

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henry philcox Baltimore, MD

Jason J is the most knowledgeable and personable technician I have ever met. He was extremely competent and genuinely cared about satisfying the customer. His efforts to correct the problems with my heating system were extraordinary. Choice Home Warranty is very fortunate to have Jason as a service technician.

2 years ago

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Pamela Dorsey Dolton, IL

The inspector was thorough but the results and the assigned person to my claim, all down hill. My claim handler hasn’t spoken to me about the claim yet. I left a message for her with my hoarse voice to plz text me 2X’s, she never did it.

2 years ago

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Lanelle Dallas, TX

Both gentlemen I spoke with were so helpful. I cannot remember the first guys name but Matt who finalized my purchase was so fun. Matt got me a GREAT deal and even better for renewals on-going plus had a fun conversation. So nice to know my home will be cared for while I'm on the road.

2 years ago

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Bruce Tibbetts Sanbornton, NH

Our Samsung washer broke. One phone call to Choice Warranty set up a repair within 3 business days. Sears Appliance Repair came out, diagnosed the problem, and believe it or not, had the correct part on the truck. We were back in business. Overall a very good experience.

2 years ago

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Pat Curry Spring Hill, TN

The call made in ref to our HVAC system was exceptional. We couldn’t have ask for better service. I just wish we could get that with our pool heater. We paid extra for that co weave and it still hasn’t been repaired. The first call was made in May 2021!!!!!!

2 years ago

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Royce Cheek McKinney, TX

My call in to report the problem was done by robot phone. The Service that I received was good. The repairs were done in a timely and efficient manner. He was in and finished within 1 hour. I would recommend this service to anyone who needs it. Thanks Choice and Sears.

2 years ago

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Diane W Southport, NC

The technician that came out was very professional and explained that what was wrong w/ the garage door opener was NOT covered under warranty. It figures. But still gave them five stars because they were easy to work w/ to file a claim and came out the next day and didn’t charge for the service call.

2 years ago

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Kyiem Dyson Washington, DC

I have to say this is the second time I had to put in a claim and it was resolved within a week. So right now I have full confidence in this home warranty compared to others. This is like our 4th home warranty and the other warranty companies took over a month just for one claim. So I am very happy.

2 years ago

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Melman

I dislike that I have to wait more then 72hrs to get a job done!! Now this is the worst thing that happened to me on 1-12-22!!! I had a appointment set for 1-12-22 and they didn’t even come to the appointment on top of that I wasn’t even informed that they reschedule the appointment and I was so frustrated that it happened like!!! I called out of work for nothing and I still don’t get a date for this appointment that was successful and I still have to deal with my problem that been going on with my washer since 1-9-22!!! SMH!!!!!

2 years ago

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Mike Mehterian Frisco, TX

The Good News: Choice Warranty was quick to dispatch repair technicians to come to the home. Choice was quick to approve the repair and service was restored in a reasonable amount of time. Caution: The reason why this review was only given 3 stars has to do with only one water heater out of two being covered. I received a nasty surprise that I would have to come up with $2250 out of pocket because of only one appliance being covered. Choice does offer optional coverage for multiple appliances like water heaters but you do have to pay extra. Had it been better explained upfront or if the sales rep did a better job in qualifying the customer's needs, this costly situation would have been avoided because I would have wanted the extra coverage from the beginning. Make sure you read the contract thoroughly upfront to ensure you have the proper coverage.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 17th, 2022

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Gloria Bennett Myrtle Beach, SC

At first wasn’t sure we made the right choice. But seeing that they didn’t decline my claim, of course made my day. Just started with Choice and had to put in a claim. Thought no this can’t be happening. Was just my master bathroom toilet. I’m disabled can’t get down to the floor and my son has traumatic brain injury. My husband works so much so Choice to the rescue. They handled my issue and this customer is a happy one. Thank you

2 years ago

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EdA1 Huntington Station, NY

Choice home warranty has been excellent! Recent breakdown of our washer and filing the claim was easy, an appointment with an excellent repair service was scheduled within a day and when determined that it wasn’t worth repairing the washer they offered to replace the washer or give us money to choose our own. Very happy!

2 years ago

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Antonio R Tovar San Antonio, TX

We are new members of Choice so this was our first time using them, I went on line and made service request with in minutes received response that I would be contacted by service company, which I was. EMS tech showed up on Monday and serviced furnace, very quick and professional. The Tech was Michael A, would highly recommend

2 years ago

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AnnaMae Barber Booneville, MS

I filed a claim late on a Thursday evening when we were experiencing trouble with our heating system. The very next day, a technician was at my door at lunch to service our unit! I was thrilled that Choice was so quick to get our issue resolved for us!

2 years ago

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Alicia8608 Athens, TX

I have had a good experience with CHW, as I have made several claims over the past few years and the problems were handled promptly. However, the last claim I filed on December 12 for electricity being out in part of my home was not fixed until January 8th. The first technician that was scheduled no-showed twice and wouldn’t answer or return calls. Then it took several more weeks for CHW to get another technician scheduled. The technician that came did a great job. I am thankful to have Choice home warranty!

2 years ago

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Shelby Cook Upper Marlboro, MD

Service to fix my hot water heater has been quick and efficient so far. They came out same day to make a claim and approve what needed to be fixed. Hoping the same speediness occurs when needing to come and replace the heater so I can get back to living in my home.

2 years ago

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Paul Kelly Grand Prairie, TX

The Tech that was sent to our home was great, I have nothing bad to say about him. when he left, I still have the problem he came out to fix, no fault of his. I believe that somewhere in your ad it tells your customers that it will be fixed or replaced, not true. After he had done what he could do and the problem was still there, he could not get approved to do the next thing on the list . So I still have the issue and he tells me to call his office to get a bid on the replacement. I had another issue that I know could have saved me my $65, only if the call taker had taken my information and told me it would not be covered. No fault of the companies that come out but CHW not doing what they claim they would do.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Janet Evans

Technician was was awesome fixed my problem. First time a technician has fixed a claim I have filed first time normally have to come out again. I would recommend this company they did excellent work. So glad I have Choice Home Warranty

2 years ago Edited January 10, 2024

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Barry Myrtle Beach, SC

The technician was out taking care of the problem within a couple of hours of our call to Choice Home Warranty. The technician was professional, personable, and fixed the problem the first time. Air Professional is a great company for Choice Home Warranty to be teamed up with in my area. Thank you

2 years ago

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Mary Medina Orlando, FL

Whenever I have been in need to use the policy the service has been prompt, professional and the problem has always been solved. Select Choice after a big problem with another company and have never regretted lt. Keep up the good job.

2 years ago Edited January 17, 2024

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Barbara Finkelman Albuquerque, NM

I am grateful for my agent who was willing to work with me and my mortgage broker to find the best solution in buying a Warranty. The support for the type of cooling system I have and a price point better than any other company were the winners that gave me the opportunity to sign up for a long term solution to home care. Hurray!!

2 years ago

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Gloria E Morgan Burleson, TX

Any time I've had to get a repair done, I get an appointment within a couple of days at the most. Very easy to reschedule it if necessary. The only thing is this past week I had to reschedule my appointment for the next day. I received a e-mail stating it was rescheduled but the past two days they kept sending me reminders of the original appointment date so I put in another reschedule for the next day. Been very satisfied with the work that had been done in the past.

2 years ago

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bob wiedman Normal, IL

Customer service agents were very good and were very understanding of my needs The oven thermostat had gone wacky I burned 4 loafs of hand kneaded French bread. The appliance repair man called me about an hour or so later, to schedule the repair for tomorrow morning. Maybe then I'll bake more bread. Thanks customer service ladies for your help.

2 years ago

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Nicole Esposito Brigantine, NJ

Initally, we had not had a great experience. We decided to give CHOICE another chance before cancelling, and we're glad we did. Our heater was broken, and once we received the information for the contractor (who was local this time), we were able to schedule an appointment sooner, and he was able to get our heater working for the charge of the service call. It saved us a lot of money and the contractor was wonderful!

2 years ago

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Linda Koch Salt Lake City, UT

The technician arrived on time and was very business like, a pleasure to have in my home. He checked the systems out and when all proved out proceeded to defrost the internals of the fridge. the whole process took about two hours including cleanup. Very satisfied.

2 years ago

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jianzhong shi Memphis, TN

Excellent experience with Choice Home Warranty company. The response is timely and quick, the technician is very skillful and kind heartened, the coverage is very reasonable. Give Choice home warranty a try and you will give it a shout out!

2 years ago

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Laxmi Chhetri Austin, TX

The best thing is quickest service request and the worst thing is delay in service. I have to wait till the parts can be delivered and then call the technicians and wait till they can come and fix the problem. The process is too long. I wish they had carried parts with them so they could fix in the first visit,

2 years ago

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Howard H

We were having issues with our hi efficiency furnace, contacted CHW via email filed a claim, service tech was out the next day, diagnosed the problem, advised CHW the necessary repairs were approved and a return visit was scheduled

2 years ago

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Susan Adkins Pahrump, NV

I am extremely happy with Choice Home Warranty. A Technician was at my home on Dec 16th, 2021 to fix our heater. He was very nice and explained to me what was wrong with the heater and he replaced the part. CHW response’s quick to a new claim, and they keep you updated on the appointment.

2 years ago

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madeline bonomo Englewood, FL

My experience with CHW has been wonderful. This particular request was for the pool heater. My Tech, Dennis was polite and informative. He fixed part of the problem and has to get approval for the remainder of the repair from CHW. I have no doubt it will be a repaired as needed.

2 years ago

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Maria Ponce Oviedo, FL

Choice Home Warranty responded promptly to my air conditioner claim. They assigned a technician who also responded promptly. The tech showed up on time, was courteous, and quickly found the problem and fixed it. No hassles and excellent service. Highly recommend!

2 years ago

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Sam Peters Wellington, FL

Choice Home Warranty had a plan for home owners that covers many,many items that can fail in the average home. Can be very beneficial for most items that fail but not very thing that fails. Read the fine print for the product plan your are considering b4 you pay. Ive used Choice for more 2 years. Its covered the repair or replacement of many items in my home. But is hasn’t covered everything thats failed. So consider your plan carefully based on the items covered and the Choice plan offered. Its good but not perfect

2 years ago Edited September 21, 2023

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Jacqui DONPAILIN Philadelphia, PA

This was my first time using Choice Home Warranty after a 17 year awful experience with a previous warranty company. I noticed a difference right away in conversations to join this company and the immediate response from a technician when I made a request for service.

2 years ago

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Ioulía K Pittsburgh, PA

I did my claim online to save time. I needed a plumber to fix the stoppage in my kitchen sink AND fix the slow drain in my bathroom. Your online claim form doesn't allow you to pick more than 1 problem so I picked the main one (kitchen). Then when the service company called, I told them about both. BUT when the technician came, he said that because the work order only said kitchen stoppage, that's all he could do or Choice wouldn't pay them. So now I have to take off MORE time and pay ANOTHER fee for another service call. Which is ridiculous. When I was with AHS, I could indicate several problems on one claim, so that the technician could do all of them at once. VERY disappointed.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Donna S Pinckneyville, IL

My initial calls were hideous. I made three calls and had to threaten to cancel before getting a manager that cd answer my question. The manager was extremely appalled at the lack of service and took action to rectify the matter. Too bad I didn’t get to him first. He did, however, give me his direct line so I can call him first shd the need arise in the future.

2 years ago

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Dee Bond Southaven, MS

I have been with Choice Warranty for three years and needed their services on several occasions. They have quickly assigned me to expert servicers. I have been completely satisfied with the quality and efficiency of Choice Home Warranty.

2 years ago

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Valerie Little Rock, AR

The repairman who came out was professional and knowledgeable. He got repair done. Problem is that we had to wait 4 days, in 100 degree temps, before he could get there. Meanwhile, my son, with no warranty, had exact same problem at his house. He called repairman from a local listing and got his AC fixed same day. His repair only cost $90 more than mine did, but he didn’t have to pay the annual premium, so, much cheaper. Choice needs more contractors to get the work done timely. I’m in my 60’s and my parents live with us, they’re in their 80’s. A broken AC in Oklahoma summer is an emergency. Our homes are not built to be 93 degrees inside. Repairs should be timely, or the warranty is no good.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022