Name: Choice Home Warranty
Rating: 3.8

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CSuv Dublin, OH

This was my first warranty use and I called about my garage door not rising. Was told they would find a repair company and I would receive an email. The email came and listed an appointment on Tuesday afternoon. This was Saturday and I couldn’t get my car out of the garage. I work, I couldn’t wait that long. I ended up calling the company they supposedly contacted and was told that Choice didn’t confirm the appointment time with them and they couldn’t accommodate it. So I called Choice back and they actually called the company this time and we’re able to schedule a new appointment for early on Monday. That worked better.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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Walter Williams San Antonio, TX

I have had Choice Home Warranties on several different homes. I have had warranty repairs completed for various issues from plumbing leaks, electrical, garage doors and of course HVAC systems. The service and communication from Choice and their vendors has been top notch. I would recommend Choice to anyone looking for a reliable home warranty.

2 years ago

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Raushanah Donovan Jonesboro, GA

The technician came out to check my dishwasher. His findings was more than one problem, so he call choice warranty let them and they decided to replace it. They email me let me know and to start the process by a tab in my email and everything was done in one day. Which was great. Thank you

2 years ago

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Paul Stahl Las Vegas, NV

We have used other Warranty companies in the past. However, this first experience with Choice was the most comfortable we've ever experienced. The professional gentleman that appeared was prompt & certainly knew what he was doing.

2 years ago

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Be Aware Clinton, MD

My first experience with Choice Home Warranty is not a good one. The first technician receives a total failure, in my opinion. I requested service for a refrigerator (leaking inside) on Aug 6, 2021. On Aug 8, 2021 a tech showed up for the service. He evaluated and determined that the water tank was cracked and needed to be replaced. He would request approval from CHW. That tech, from MU Appliances, never came back to complete the repair. After several calls to the tech, who offered excuses (i.e., still waiting for approval, finally received approval, he got sick, then, CHW did not approve) I contacted CHW directly in October. I am told by the customer service agent that I need to pay the service fee again. CHW did not care that the service was never completed. The tech from MU Appliances actually submitted a 'completed' ticket to CHW and was paid for the incomplete service. I ended up paying up the second service fee and was satisfied with the second technician, from HM Appliances, who came and actually fixed my refrigerator. This tech was excellent. I paid for a 5-year service contract and I question my decision to do so. It seems completely unfair to have to pay twice for the same service. CHW advises customers to contact the service company with any issues. My advice is to contact CHW if an issues arises.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Lorie Valrico, FL

Once upon a time I was recommending Choice to all my friends and family. Recently, I have had nothing but problems in trying to get my claims resolved or serviced. I cannot in good conscience recommend Choice any longer. I gave it 3 stars because a few years ago, they were outstanding. I don't know what shifted with your company, but you need to go back to the "good old days" of customer service. Just recently, I put in a claim for light fixtures on Oct 4, and after many problems with getting the claim recognized as legitimate, the vendor was denied and was reassigned to someone who never showed up. It's been reassigned again for Oct 25th, so we will see. On another claim, my AC repairman called to replace covered parts, and they told him they couldn't find him in the system! After about 40 min of wasting his and my time, and going through 3 different representatives, they finally found him and recognized that they had been a very active vendor for Choice for years. It has been very frustrating dealing with the indescribably poor customer service to say the least. I am so disappointed since they once were such a great company:(

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Michael LeBlanc Lenoir City, TN

My appointment was made over the phone for an HVAC company to look at my heating. Choice Home Warranty had a contractor at my home the next day. The contractor quickly and professionally fixed the problem. The email communication was excellent too. I love Choice Home Warranty!

2 years ago

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Jeannie Bostic Huntington, WV

I’ve always had wonderful service from Choice. Send workmen out almost immediately and keep you informed of arrival times. Workmen they have sent were excellent and knew their craft. Follow up with your satisfaction. Excellent customer service

2 years ago Edited January 10, 2024

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Clarence Scott Depot, WV

I spoke with Cynthia C. A very respectful and knowledgeable representative of Choice Home Warranty. She fully explained the coverage, costs, and other details of the program. As a combat veteran of Vietnam, I was treated with utmost respect and assistance. I will highly recommend Choice Home Warranty to anyone looking for home coverage.

2 years ago Edited January 10, 2024

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Melissa Ward Knoxville, TN

Switched to Choice this summer from another well-known company and couldn’t be happier. I am so much on the premium and the service cost. Recently needed to use my warranty and it was easy and fast to schedule. So happy I made the switch!!

2 years ago

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Jonathan McCants Denver, CO

I’ve been with Choice Home Warranty since approximately January of 2021. Since then, I’ve had to use their services multiple times. They are always quick to respond and they quickly send someone to check whatever issue I’m having. It is worth every single penny!!!

2 years ago

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Larry Sanders Raymond, MS

I was satisfied with all aspects of my last claim -online claim process, scheduling, reminders, technician, outcome of the repair, except was frustrated to find an extra charge above the service call. It seems since the parts required were compliments of the manufactures warranty, there was a shipment/processing fee passed on to me! Despite the fact that CHW didn’t have to pay for the $975 part, they would not cover the $75 shipping charge. I had to pay it to keep the nice technician from having to eat it! Not impressive. NOT IMPRESSIVE.!

2 years ago

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Connie Fitzgerald-Edwards Linden, NJ

I just signed my 2 properties up for warranties. My sister referred Choice to me. She has had very good experiences so I decided to give Choice a try. Gina at ext. 4927 was wonderful. She is very knowledgeable and good at her job. I will recommend her to friends and family.

2 years ago

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Lee Denton Boardman, OR

When my electricity kept going out and I had to go outside and flip the breaker for a week and then multiple times in one day for no apparent reason, the agent on the phone understood the problem. An appointment was quickly made and an electrician came to my house. A new breaker will soon be installed. Everything has gone so smoothly!

2 years ago

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Jackie Von Gwynn Oak, MD

Just started with company and cannot attest to services provided if a claim is filed. However, I was very impressed with the Service Agent that explained in detail the services covered/provided by Choice Home Warranty and how he offered the best price for the warranty.

2 years ago

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Ashley

Fast response to the claims I submitted.

2 years ago Edited January 10, 2024

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David Wilson North Fort Myers, FL

I have been very pleased with the response times and personnel that have been sent to my home for repairs. They keep me posted on all the steps being taken and arrive as scheduled. Also, I am saving money on the monthly contract and the co-pays on repairs from the last company I used. Would recommend Choice Home Warranty without reservations.

2 years ago Edited October 8, 2021

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Kathy Hemmes Pearland, TX

I received wonderful service when I called. The policy options were explained and I feel as though I received a great offer. I hope that I never have to use your service, but we all know that is unrealistic. I feel comforted in knowing I won't have to worry about the little things.

2 years ago

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Bob Beegen

HAD A REFRIGERATOR DIE IN THE FIRST WEEK. I WAS IMPRESSED WITH THE TIME BEFORE A TECHNICIAN ARRIVED. THE TECHNICIAN WAS KNOWLEDGEABLE AND EFFICIENT. RECOGNIZED EARLY THAT THE REFRIGERANT SYSTEM WAS DESTROYED AND THE UNIT NEEDED TO BE REPLACED. CHOICE ELECTED TO REPLACE THE ENTIRE REFRIGERATOR. THERE WAS A DIFFERENCE BETWEEN WHAT THEY OFFERED AND WHAT IT WOULD TAKE TO BUY A NEW REFRIGERATOR. I WAS ASSIGNED TO A TEAM TO WORK OUT A SETTLEMENT. I MOVED INTO A NEWLY PURCHASED HOUSE ON SEPTEMBER 23 AND MY FIRST CONVERSATION WITH THE 'WORKOUT TEAM' WAS OCTOBER 5TH! MY RENTAL COSTS FOR ANOTHER DOMICILE EXCEEDED THEIR FIRST PAYMENT OFFER WHICH IS WHY A WORKOUT WAS NEEDED. ON OCTOBER 5TH I SETTLED FOR AN AMOUNT NEARLY THREE TIMES THE INITIAL OFFER BUT I STILL AM SHORT SEVERAL HUNDRED DOLLARS BECAUSE OF THE DELAY IN WORKOUT. IF SOMEONE HAD OFFERED THE SETTLEMENT FIGURE AT DAY ONE I WOULD CHALK UP MY LOSSES TO BAD LUCK, BUT THE DELAY CAUSED MOST OF MY ADDED COSTS. KUDOS FOR EFFICIENT OPERATIONS AND GOOD REPAIR NETWORKS BUT IT IS A FAILING GRADE FOR CUSTOMER SERVICE!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 11th, 2021

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AMOS Hodge San Antonio, TX

What I like make one call and request a for service call state for problems and they will match you with the right technical support. What I don’t like is the customer service representative seems to be uninterested in helping to resolve your problems

2 years ago Edited March 2, 2022

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Charles Burrell Concord, NC

We've been using Choice Home Warranty for over 13 years. We have never had any issues for repairs/replacement on any claims We've submitted. I highly recommend Home Choice Warranty to anyone. Customer service has always been exceptional as well.

2 years ago

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Debbie Sale Chicago, IL

I have had to file 2 claims with Choice and both times Jason with Final Touch was sent out. Jason was courteous and did a fantastic job of replacing the water heater. I would highly recommend Final Touch and will definitely keep them in mind for any future work that needs to be done.

2 years ago

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Becky Muskegon, MI

I was very happy with the service and the service man that came. He was very courteous, and friendly. Came 1 day early because he was in the area. Took the air conditioner apart and replaced a part and then on his way. Quick and efficient. The only complaint I can think of is that it took almost 2 weeks to get a repairmen here. But, CHW gave me a chance to call a repairman myself and get reimbursement. I checked it out and all the repairmen in my area were also very busy. SO I just waited. Becky

2 years ago

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Jean Bollard Lansdale, PA

I was very pleased with the Sears service man who repaired my stove. He was efficient, polite, and thorough. He fixed the problem in a short period of time and left no mess. My only fee was the Choice Service Fee which is very reasonable. I highly recommend Choice Home Warranty.

2 years ago Edited September 28, 2021

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Carol Miley Aurora, CO

I have used them only once and was very impressed with the customer service. My dryer quit working when I was in the middle of doing laundry. They took really good care of me. I had to wait a couple of days, but that happens on occasion. I would recommend this company from my experience with them.

2 years ago

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Michael Culpepper Mt. Pleasant, SC

After the first contractor to fix my A/C thermostat issue never showed up for the second time, Choice found another contractor who arrived the same day. My issue was quickly assessed and a needed part was in the contractors truck. Within an hour, the part was replaced, I paid my $65 service fee and everything was working again. I would use the contractor again

2 years ago

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Michael Milner Hingham, MA

The technician found that our GE Monogram induction cooktop was not repairable due to the cost. It was determined to be too old. We were offered a Lowe’s gift card to apply towards a new replacement cooktop which we decided to accept.

2 years ago

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John English Chicago, IL

I get top quality technicians to handle my repairs. Choice seems to prefer the buy-out option to replacing an item. My experience has been that the buy-out amount falls significantly below what I have to pay for the replacement. I am currently having difficulty getting a dishwasher repaired. I have been waiting more than a month for the technician to return with a part to complete a repair. There seem to be some difficulty getting the part.

2 years ago Edited January 10, 2024

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Linda Veltze Wilmington, NC

The technicians that come to my house have been a mix of wonderful and terrible. the WeFIX IT company and Mike D were wonderful. Chris B and Michael A were terrible. The case managers seemed mediocre to terrible. One exception was Lydia C. The system of having to log into the website and having to wait for case manager to call, even with appointments is so time consuming and can make the smallest issue into a large one. Ms. C was kind enough to email me directly and accept calls in a timely manner so in her case this was not the case. She also explained how the contract works something the other case managers did not. But in addition the contract itself is misleading. Replacement of appliances is in essence not a replacement but a contribution toward replacement because the money given does not allow you to replace even if you accept any brand or color.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 27th, 2021

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Tam Iam Fairbanks, AK

We have had two open claims just under a month now with NO resolution, no follow up on Scheduled appointment, hung up on three times, told by several written communications and once by a "manager" that someone would be calling us... HASN'T HAPPENED!!!!! We now want Out of our contract as they have breached it! Very Dissatisfied Paying Customer! Learn from our mistake!

2 years ago Edited October 15, 2021

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Richard Killebrew, Sr. Newport News, VA

We submitted a claim about 8:30 in the morning and they had a service provider scheduled by that evening. The service provider not only showed up at the scheduled time. He fully explained what was covered by the warranty service and he completed the repairs above my expectation. I have already recommended this company to my friends.

2 years ago

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Dan Flynn Concord, NC

Disposal went out Thursday morning. Set up a claim and appointment within an hour. Plumbers came 2 hours later and replaced the Disposal with a new one. Pretty impressive considering this happened on December 23, 2 days before Christmas. Pretty hard to beat that customer service.

2 years ago Edited January 10, 2024

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Eric Phoenix, AZ

They are quick to set up appointments to help you get your appliances back running. Only problem is if u need a part you May be waiting 2 weeks, than u have to reschedule Choice Home Warranty to send out another technician to install the part. So in the interim your appliance still has issues, there should be a better way to get the parts needed..

2 years ago

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Ransom Kyle Pilkinton Atlanta, GA

First time using my home warranty, filing the claim online was easy and the time between filing the claim and tech showing up I thought was very reasonable. Technician went above and beyond with assisting with another issue with the unit and answering other HVAC related questions.

2 years ago

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Jay Sage Justin, TX

Filed a claim and next business day had an appointment. Electrician came and was very friendly and resolved my issue quickly. So far every contractor that has come out from Choice has been very friendly and resolved all issues.

2 years ago Edited December 5, 2022

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Bob Stroud Charlotte, NC

My service technician called to let me know the time of his arrival and was on time. He diagnosed the problem but did not have the part on hand to effect the repair. I have been informed that in approximately 1 1/2 weeks from the visit a follow up visit will be made to make the repair and return the unit to proper operation. I am a little disappointed at the time required to acquire the part but understand the impact of C-19 on all business now a days. Tech Terrant Mechanical was excellent by the way!

2 years ago

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Patricia M Anderson Basking Ridge, NJ

We have been very happy with Choice Home Warranty because they always get the job done and people who come to service are always skilled and polite. It has been a great decision for us to take this warranty which has taken care of us beautifully.

2 years ago

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Martha Jones Buford, GA

This was my 1st time having a problem with Choice. I called about my air conditioning not working and you all put a request in for 2 technicians. Neither one could come. So we did have any cool air in my house for 3 days. So I was very upset when I talked to the representative. She didn't give no other choices. She just said I have to wait to 48 hrs before another technician email me. I had already waited 3 days. So I told her that I was going to close my account. She told me that was my choice. She didn't try to convince me to stay and tell me that it was other options. So I call back and told the next representative and she transferred me to the right office and the lady said I can get my own which I already did and she sent me the reimbursement form. Now Mr B said you told him that's not choice amount. The $60 dollars are included in his amount plus he had to buy a brand new blower and put it in plus his labor. So you need to reimburse me $255. I PAID him $315.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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henry simmont Buckeye, AZ

i'll let you know sears is again booked on a call we will see if they get any better this time the last experiance with them left me wanting. if they pull the come out and assess the problem and again do the two week before return i will not be happy this is not good coustimer service on their part.

2 years ago Edited January 10, 2024

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Richard Berube Broussard, LA

I was impressed with the technician who serviced my last plumbing problem. He was here the very next day I submitted my claim online. He had everything he needed to fix it on his truck. One thing I don't like is having to do this same survey, for the same problem, several times.

2 years ago Edited January 10, 2024

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OLGA LAZARI Reisterstown, MD

First of all I choose this company and I like on this company because they gave me a good discount on my small one bedroom apartment. Also, the person I was talking by the phone was very polite and gave me all information I needed. I hope service will be great too!

2 years ago

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Cleveland Lewis Frederick, MD

A very knowledgeable Customer Representative who is very articulate and knows how to process Customers needs without breaking the Bank. He worked with me to get the best Plan for me. A job well done. Looking forward to see how my Warranty Plan is going to be executed in the future. Thanks.

2 years ago

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Kyle Sommer Clinton, MD

My experience with Choice Home Warranty was great! Within 48 hours of filling a claim, I had a technician at my home and my issue was resolved within an hour of their arrival. The capacitor on my AC unit had blown, thanks to CHW, my AC was working within 2 days!

2 years ago

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Joseph Atlanta, GA

I was blessed to have Victor R from CHW explain this great policy with excellent coverage to me. I have several friends who have this policy and are extremely happy with it. After Victor explained the coverage to me I immediately took the policy in fact, for not one but 3 years.

2 years ago

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Heather Whittle Lexington, SC

The process for filing a claim was so easy. CHW had a plumber here within 24 hours of me filing a claim. They sent a reputable company with a knowledgeable, friendly technician that fixed my problem!!!! Great job CHW, you are a lifesaver.

2 years ago

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Jerald Horn Phoenix, AZ

I got the app after 15 yrs. Down loaded it and I opened the app and filled out a repair request. About my local time (Az) of 11AM I was called and after asking a few questions I was told that the repair company will contact me within 24 hours/ Thanks much.

2 years ago

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Ravanna Moe Columbus, OH

Choice warranty has been a big help to us this year . When my husband passed y from Covid before the vaccine was available, we were devastated. Of course when you are grieving, you aren't the smartest person on the planet. But I was able to call Choice warranty and they completely handled the three breakdowns we had.

2 years ago

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SamanthaD Mendon, OH

I requested a quote online and Kurt sent me an email within 12 hours .I emailed him with my questions and he instantly gave me a call. He went over all my options and went above and beyond to find me the best deal. I look forward to having Choice for my home warranty.

2 years ago

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Robert H Letcher Louisville, KY

I spoke with someone by the name of Lydia C. At first, her conversation was pleasant but then it change. I receive an e-mail stating that I had a single-door refrigerator. No,! I own a DOUBLE GE Profile with a water and ice dispenser. The dollar amount to replace my unit was well below what I presume it be. She stated that was not within their guidelines! I informed her that I had paid up my contract till the year 2023. Yes, she was aware of that but that's what the guidelines are, and she could not change the figure. I said I am thinking about canceling my contract. Again she stated that Choice was the best home warranty and she went on to say if I cancel my contract it would cost me. Furthermore, she compares my air conditioner costing me about $8000.00 dollars if it breaks down. Finally, I was informed that I would be receiving the money within 10-15 days. Now I receive another e-mail stating I should be receiving money within 30 days. George Forman states how Choice takes care of their customer in a timely manner. what going on? This whole venture started on Aug. 26, 2021. It will probably be the middle of September before I get my refridgertor.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 2nd, 2021

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linda deemer Murrells Inlet, SC

Tom is the representative I spoke with. He was very calm and patient and answered all of my questions. I do feel relieved to know now that I have a company that will help me if I get into trouble with my items that are covered by your warranty. Thank you.

2 years ago