Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Elizabeth Kissimmee, FL

We purchased our home then immediately signed up with Choice Home Warranty. Overall I've found out that their service is abysmal. They denied my claim to get our air conditioning fixed, so I wouldn't recommend going with this company.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Anonymous Rockwall, TX

Our swimming pool pump's motor was going out and we called Choice. They had a company come out and they said it needed to be replaced. We were waiting on Choice to approve the replacement, but then Choice changed the company to a different one. Now I can't get a hold of anyone and have been reassigned to this new company that won't get back to me. It's been 30 days now and it's still not fixed, so hopefully that gets resolved soon. I'm not pleased with Choice Home Warranty's horrible service.

2 years ago

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Awilda Ridgefield, NJ

I used the warranty for my refrigerator and stove. Thankfully, those problems were handled and the offered me prompt and good service.

2 years ago

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Enrique North Las Vegas, NV

Choice has a good reputation and get problems solved quickly. Customer service handles issues promptly and take good care of their customers.

2 years ago

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John Yuma, AZ

Most recently, my water softener stopped working and the guy they sent to us never got the work order, so he showed up a day late and took about 3 more days for them to find someone to actually do the work. Most of the time though, they find local people who do good work. Overall, I will not be renewing with them.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 14th, 2021

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Anonymous Saint Petersburg, FL

I have been with Choice Home Warranty for 6 years. Once when I wanted to use the warranty one time, they said it wasn't covered. Another time I was approved for a claim and they came out on time to fix the problem. They were also very professional, knowledgeable, and courteous.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 11th, 2021

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Rich Estero, FL

I got service on my air conditioner within 24 hours! The guy that helped fix it was excellent, so I really like the warranty service Choice provides.

2 years ago

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delores Hampton, VA

They were very quick at getting my problem solved and I really enjoyed the experience. My garage door wasn't working and they came quickly to fix it!

2 years ago

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Robert Maynard Sarasota, FL

When they sent someone to check on the air conditioning, they were efficient and friendly. Everything has worked out fine.

2 years ago

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William Fort Washington, MD

Workers are professional. It was a great experience using it. They got back to me immediately and got me an appointment that day.

2 years ago

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Robert Telford, TN

The pricing is good. Everything is good. They come quick and do the job. Our problems with the HVAC unit was taken care of quickly.

2 years ago

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Mary Pearland, TX

Best price for a home warranty. We don’t have any problems with choice but we did have one with a technician they sent. He never called me back.

2 years ago

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Sonya Waldorf, MD

The best deal for the coverage. I like that they schedule appointments. They provide good service but I was disappointed with the air conditioning installation.

2 years ago

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Henry Charlotte, NC

I am using Choice due to plumbing problems and they are pretty prompt and there is a good turn around time and they are good with the process.

2 years ago

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Malcom Mcdonaldm Diamondhead, MS

The people I’ve dealt with have been very professional and knowledgeable. They get the job done quickly. They were out the next day for my AC.

2 years ago

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Anonymous Hightstown, NJ

The price is reasonable and I get immediate assistance and it has been to my satisfaction. They are nice and professional.

2 years ago

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Shaundra Nelson Red Oak, TX

They have been timely and have made correct repairs when called. Currently, I am waiting on approval for a part for my dishwasher and have not heard back yet.

2 years ago

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John Biloxi, MS

First time I put in a claim nothing happened, I was stonewalled and couldn't get anybody to repair my appliance. The second time everything was successful.

2 years ago

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Pamela Cullman, AL

I called customer service. They called me back real soon and set up an appointment and took care of the problemI needed taking care of.

2 years ago

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Ira Port Saint Lucie, FL

Every time we have put in a claim it has been taken care of on a timely basis and the work was done immediately. I'm very satisfied.

2 years ago

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Olga Newton, MA

I filled a claim on May 5th and a week later I received an email from them that they could not get an in-network technician. After all an appointment was scheduled for 5/14/21 from 3 PM to 8 PM only nobody showed up and no one called me to reschedule. When I called the technician on provided phone number he said he can come the next morning from 8 to 11 AM. I asked if he could come before 10 AM because I have an appointment at 11 AM . He came at 10:10 AM changed $65.00 for visit and my tub is still not draining. I deeply regret choosing Choice

2 years ago

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Catherine Richard Norwich, CT

Had two appliances in the past 6 months that needed repair. They were both fixed & repaired very quickly with excellent service & work.

2 years ago

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Harry Walls III St Louis, MO

I really like the simplicity of working with CHW. We had a different warranty company and things seemed to get sticky more often than not.

2 years ago Edited January 10, 2024

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Ray Schlitzkus Georgetown, TX

You sent out Sears to fix my refrigrator over a month ago. It is still not fixed and as a result I have lost a great deal of meat, fish, and dairy products not to mention the vegetables. In addition I have purchased over 22 bags of ice. Please ask Sears to fix my refrigrator.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 24th, 2021

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Vito Chiarito Mesa, AZ

Every time I have had a problem over the 10 years as a customer which hasn't been that many the have helped resolve my issue right away

2 years ago

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Tiffany And James Hampton, GA

So far we’ve had no issues with choice. They get technicians out here. They are always prompt and the work gets done quickly. Everybody is happy.

2 years ago

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Janie Arlington, TX

The repairman for my dishwasher was very kind and knew exactly what he was doing and repaired it as soon as he received the part.

2 years ago

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Nader Commerce Township, MI

They have done a great job. Everything is working. They give the exact time for a person to some out. I highly recommend them.

2 years ago

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Anonymous Hilton Head Island, SC

The plumbers they have sent have come from quite a distance, I don’t know why they don’t get someone more local but they come and take care of my issues.

2 years ago

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Anonymous Fort Lauderdale, FL

It's very good. They have done everything they said they would do. I appreciate them very much. They know what they are doing.

2 years ago

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Maurice Yonkers, NY

I used it for my washer, my washing machine was leaking and they send somebody out right away and took care of the problem.

2 years ago

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Thomas Crenshaw, MS

I have a problem with my air conditioning and they fixed it. The only experience I have had was great so I've had no complaints.

2 years ago

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Donna Hillsboro, MO

I've had no difficulties with the service at all. They came out and took care of a plumbing issue that we had in our house.

2 years ago

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Melinda Columbus, OH

My garbage disposal started leaking and I called and they had someone out the same day and they replaced it with a new one.

2 years ago

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Linda Lanham, MD

The customer service that I received was excellent. The repair company that you are in contact with there are very courteous people.

2 years ago

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Mary Hyattsville, MD

I just used my warranty a couple weeks ago. I had drainage backed up. and it was taken care of by the company they sent out.

2 years ago

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Anonymous Shawnee Mission, KS

The first time and only time that I used the warranty everything was very Prompt and professional and I am happy about that.

2 years ago

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William New Port Richey, FL

I made a claim. I had a phone call back within hours and a service technician was there the next day to take care of the problem.

2 years ago

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Vernon Slate Hill, NY

Every time I call I very promptly get assistance. And they follow up to make sure that I am satisfied with what was done.

2 years ago

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Nekira Anniston, AL

I just used my warranty to get my dryer fixed, I called customer service and someone came right out and everything went well.

2 years ago

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Kameshia Cypress, TX

My AC unit went out and they sent someone very quickly, I really appreciate that. It was taken care of in under an hour.

2 years ago

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Shirlene Hartsville, SC

The quality of service that i have received has been good. The person that came out was courteous, he explained everything he did.

2 years ago

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E. Wilkes Pittsburgh, PA

Only 2 stars because the technician came as promised and on time, and he was friendly. Everything else was down hill a m washer was left in pieces, completely unusable. I paid $85 to have a leaky washer fixed that worked fine otherwise, and now I have no washer.

3 years ago

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1287 Hirsch Ave, Calumet City Calumet City, IL

I've had to call for services twice in both incidents I was very satisfied with time of arrival & please with technician

3 years ago

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Vivian S Whitehurst Marietta, GA

I’m sure you won’t post my comment Your contract is not true You pay all year long and you’re calling three times a year maybe and you still don’t get the problem fixed

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 6th, 2021

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Natasha Todd Easley, SC

I bought a plan with Choice because I just bought a home and know how things can break especially when the home is old. My air condition unit and handler need to be replaced (mind you from wear and tear) not anything that I did or can control and Choice will not replace it or even help replace it. This is after I had to file several claims to get to this conclusion. So they are basically telling me that I got ripped off using their company. I plan on getting a prorated amount back from them and never using choice again.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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Freda Central Islip, NY

I've only had to used the service once but I called and they were responsive. They sent a capable, knowledgeable technician to service my needs.

3 years ago

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Peggy Seaford, DE

The service they provided was helpful. They got someone to help me take care of our appliances very fast so I was happy with that.

3 years ago

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Terry Englishtown, NJ

Right now I'm trying to use it. They said they can't fix my appliance and they said they'll replace it and then they offered me an insulting amount and then I had to appeal it and they still gave you an amount towards a new one that doesn't even compare. I have a three thousand dollar microwave speed oven and they gave me nine hundred dollars. The oven was only three years old so there wasn't any wear and tear and I had to go buy a new one out of my own pocket.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 20th, 2021

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John Cuddebackville, NY

We're trying to use it right now and now we're waiting for our washing machine to get fixed. The parts are on backorder. The washing machine is eleven years old. I really felt that they should do something else about it and they haven't gotten in touch back with me again to let me know what they're going to do.

3 years ago