Name: Choice Home Warranty
Rating: 3.8

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Dora

I've had a horrible experience with this company. I had an issue with my plumbing and water heater and they denied my claims, then finally approved them. They sent unqualified people over to my house that didn't even look at my water heater and denied it again saying there was rust on it that wasn't reported when I signed up. Now everything is still pending and I haven't heard back from anyone.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 4th, 2021

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Clarence

Unfortunately, this company tries to come up with ways to deny your claims. I had my air conditioning go out over the summer and they assigned someone to the job, but then pulled them from it before they could get it done. They told me to hire my own person and refused to pay for it. I wish I could get my thousand dollars back that I paid for the service that they were supposed to pay. They don't seem to care about their customers.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 4th, 2021

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Bill

There is a good range of items that they repair and it is a fair figure but one time they would not pay for the air conditioner so I had to put in a new system. They do respond quickly to any complaint I have.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Anonymous

My air conditioning didn’t work and they got a call scheduled quickly and it was fixed promptly. The service person was good.

3 years ago Edited January 10, 2024

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Irene

We've used the warranty for electrical work in our home. The technicians that came were really good. They were courteous and trustworthy.

3 years ago

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Marcia Walker

We had a leak under kitchen sink. Tech said it was the disposal and replaced it. Still had a leak same tech said it was strainer on recall. The strainer fix was denied. Case Manager NEVER called!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 17th, 2020

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Robert

The people that came when the refrigerator door handle came off and the garage door wouldn’t open were courteous and did quality work.

3 years ago

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Chad

We called on a Thursday and the contractor was out to the house on Friday. They contractor ent above and beyond for his job.

3 years ago

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Skyler And Kaitlee

We are still in the process of getting our dishwasher replaced but we haven’t gotten any feedback on when it is going to happen. I have been trying to get a hold of customer service but I am still waiting.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2020

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Anonymous

My hot water heater died about a month ago and the process getting it fixed was terrible. I had to threaten going to mediation. They promised me refund checks and I’ve been waiting for a few weeks and haven’t gotten them.

3 years ago

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Lula

I have extra issues and each time I call and talk to claim specialists or resolution specialists, they were able to immediately solve my problem. I am going to hold on to choice.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Dec. 10th, 2020

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Margie Miksch

I am very pleased with the service. They were very prompt in responding to my needs and the service man was very professional.

3 years ago

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Clare Wilson Brown

My furnice went out when the guy came he said what went wrong. He said that I could get refunded for what he did, but when I called them they told me that there was not refund so I don't understand how ti works because I should get my refund.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 21st, 2021

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Hermence

I am not happy that I have to wait a whole month to be able to acquire the funds that are wed to me to be able to purchase the appliance I need. I should be reimbursed immediately.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2020

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Suzy

Never had any problems claims process is seamless and customer service associates are always great, very friendly, knowledgeable and ready to help.

3 years ago

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Charles Ferino

Always replies promptly and most of time good techician.If you get a bad repairmarman they will send you another with no additional co-pay

3 years ago

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Gregory

Recently the furnace went out and they took care of it. Everything was fine after that. No need for follow up. I never have a problem with them.

3 years ago

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Carolyn

Originally I thought they would be helpful but I’ve had a bad experience with them. I called about my dishwasher back in June and it took them a while to get a plumber out here. They said one person was going to come but when I called them they said they did not work with choice because choice does not honor what they stated. My dishwasher is still not fixed.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 19th, 2020

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Lorraine

Customer service has been very good. I am impressed with them. I get good responses. The vendors that I’ve seen are very skilled and prompt.

3 years ago

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Michael

It’s valuable, even if nothing happens, it is beneficial to have an insurance policy. I like that I can file a claim online.

3 years ago

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Soly

It’s good. They do everything as soon as they can. When the garbage disposal broke down, we were really satisfied with the replacement.

3 years ago

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Paul

I called Choice about a problem with my air conditioner and they had someone out here the next day, and took care of the problem right away.

3 years ago

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Doug

Just recently had to have the plumber come out and choice home warranty was efficient getting somebody to me and I like the cost of it.

3 years ago

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Troy

There is no perfect company and there is always room for improvement. I’ve used them several times and I’ve had some technicians come within 2 to 3 days.

3 years ago

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Julia

It gets the job done. Customer service is courteous. I call in to set up the appointment, the service people come and the work gets done.

3 years ago

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Joseph

Keep up the good work. My dryer belt broke and you had the best turnaround for the technician to come fix the problem. You did a great job.

3 years ago

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Tracey B Duffin

In a year and half Ive filed Three claims out of the three claims to be rejected one claim was my air conditioning unit was not cooling correctly the cupboard that second famous garage door damage didnt cover Third claim noisy pipe they replace my pressure valve that covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 4th, 2020

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Tony Martin

Choice Home Warranty denies more claims than approves them. In addition, many of the technicians don't seem to know what they are doing and it requires multiple visits to correct problems. All Customer Service does is tell you to refer to the fine print in your policy. I had left CHW many years ago but decided to rejoin them but now I see why I left in the first place. Definitely will NOT be renewing my policy!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

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Delores

Fast claim service; reliable repair contractors; same day service for my air conditioner repair. Easy as 1 2 3 and done.

3 years ago

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Anonymous

Every problem I’ve had, they’ve called and somebody the next day. I had a fridge fan motor got and it was done quickly.

3 years ago

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Stephen

Customer service is very respectful and nice and helpful. The service is great. Our electricity went out upstairs and he fixed it. I am really satisfied with the efforts.

3 years ago

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Rob And Pamela

It takes too long for someone to come out and they do not always take care of the problem the first time. When someone came out because the septic system was backed up, the person they sent partially pumped it and it got backed up again and we had to pay another company to come out to take care of the problem.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 22nd, 2020

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Lyn

It took five days to ger someone for my garage door. I had to get assertive and they finally got someone out. I couldn’t get my car out in that time. Once I got service they were efficient and pleasant and professional it was just difficult to get a hold of somebody.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Oct. 22nd, 2020

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Stephen

Recently had the hot water replaced. When I spoke with customer service before I prior to all this happening, they said there was no hidden fees and when it came to this I had to pay almost the full amount out of pocket. Their sales people don’t tell you about the fine print. I would not use them again. I am highly disappointed with when I spoke to management, they basically told me nothing.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 22nd, 2020

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E

Choice Home Warranty has been very helpful with any incident that we’ve had. They were very prompt replacing our refrigerator and ceiling fan.

3 years ago

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Elaine

They cover a lot of different issues and the last man they sent out for the air conditioning really knew his stuff but the guy for the garage door opener was not qualified. He did not know what he was doing.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 22nd, 2020

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Clintonna

They are always responsive and very quick in customer support. Generally I have good results with them. They were able to come out the next day for my AC.

3 years ago

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Pearce

On the first two claims, they responded very quickly and on the other claim I had to write a bunch of emails to see if it was covered. There is not follow up when they say it is not covered.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 22nd, 2020

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Brent And Eileen

We’re not satisfied. They don’t cover what we have. We had an issue with our heater. It needed to be replaced and they refused to replace it, saying the motor was dirty. We’ve has other issues too. We have been very disappointed.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 21st, 2020

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RC

We were not pleased with American so we changed to Choice. We haven’t had any problems with Choice, they fixed what they came out to do.

3 years ago

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Anonymous

I am not satisfied with my situation with my washing machine. I had a claim for it and they tried to repair it but it could not be repaired. So they gave me a replacement value of like 200 dollars and I can’t replace it for less than 600 dollars. I am still waiting for the replacement.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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Eddie

Customer support is very attentive and will respond quickly. The guy showed up the next day when we had a GFI plug go bad.

3 years ago

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Francis And Holly

They find quality people to come out to address the problem sufficiently and quickly. It is a clear system of communication.

3 years ago

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Anonymous

Always do a good job, I’ve always had good luck with them. We I needed to use the warranty, they came and fixed the problem.

3 years ago

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Danielle

I am not really satisfied with them getting service done. On September 12the they had someone come out to see what was going on with my refrigerator and they said they were waiting for a part but it has been a month.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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Lauren

The best value for the price and coverage. I had a leak under my sink. I filed a claim and they scheduled someone to come out and my problem was resolved.

3 years ago

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D. Jones

Choice Home Warranty has been Very responsive to all of my requests and the technicians have been courteous and professional.

3 years ago

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Lana

Choice had the same company to come out three times for the same problem without the problem being fixed when asked to change to another agent to fix the problem I was told I would have to pay the fee again to fix the existing problem that has lingered on for 2 months. Needless to say the problem still is not fixed and is causing my child with a medical condition problems

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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John And Marlean

Just had the air conditioner repaired. They are pretty responsive but there are some things you expect to be covered that aren’t and there are additional charges.

3 years ago

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Gail

The work was great. They call qualified workers. We had a leak in attic and the company came and repaired it and we have not had a problem with it.

3 years ago