Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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gerald w stewart Aubrey, TX

Called maker of our Frig and didn't know what we were talking about . Called choice and the guy who came out knew instantly how to fix it.

2 years ago

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Mike Kenny Johns Island, SC

Two claims over 3 1/2 years and both denied - In the first claim I was offered a compromise (why offer a compromise if the denial said it was absolutely not covered?) _ The second claim was denied after initially accepting the claim - I feel Choice just denies and the sees what happens and see if they get any complaints) - Choice does not care about policyholders, only if they can avoid paying anything

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 14th, 2021

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Lanise Ferguson Columbia, SC

Customer service will not call back if issue occurs have to call to many to get so where. Can never speak with supervisor abuse it's a call center. Not good policy coverage.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 8th, 2021

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Doris Reynolds Salem, OR

I have contacted them regarding a blocked shower drain twice. I have been sent information regarding plumbers scheduled to take care of the issue. Both plumbing companies were not aware of my appointment nor did either of them have any business with Choice. So now I am still with a slow drain that I will have to have fixed with my own plumber.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Beverly Waters Chandler, AZ

I have not got my dishwasher fixed yet, not have I received my check so that I can go look for a new appliance. I had a claim earlier and it went well this time no one has carried the ball to see that I got taken care of. Also had an oven claim that no one had addresses. I would like to get this taken care of as as possible. Please help me get this done.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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David Gregory Martinsburg, WV

I'm not having a great experience with my current claim. I'm not as in the loop on costs as I thought I would be. Explanations of why things are happening a certain way are poor. I feel like I'm in the middle between choice and the company they contracted to do the work.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 8th, 2021

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Diane Sneads, FL

To slow to respond to anything. It's been over a month on my dishwasher repair. Technician was out twice replaced board, still doesn't work. Scheduled two appointments with no-show, or call. They requested a new technicianWith no response. It's just been a long journey and I'm still waiting.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 9th, 2021

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susan Milton, FL

One of my services took more than one trip because Choice would only authorize one part at a time. Why have a professional come out if you do not follow their advice

2 years ago

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Tami Leak Martinsville, VA

I have used them once so far, and was pleased with the result. The company they sent did a great job and did it quickly.

2 years ago

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Walter Calabash, NC

The worse ever. Have been without our freezer for 6 weeks now and counting. Lied every step of the way. Finally agreed that our freezer needs to be replaced. Then they off me about half of what I need to replace it. Then they tell me it could take 4 weeks until they give me the money. I got locked into a 3 1/2 year contract (paid in full up front) and no refund.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 22nd, 2021

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Gloria Moon Phoenix, AZ

I recently had my refrigerator go out, and is a sise by side refrigerator, but they only want to pay for a small refrigerator. where is the fairness in that.

2 years ago

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Claudia Moore Copperas Cove, TX

I've only had to call in 2 services until now. So far no complaints. They worked fast to get me a service technician and everything has worked out well.

2 years ago

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Sandra Williams Orlando, FL

They respond in a timely manner. There was one occasion where the company that they recommended made a recommendation but CHS never communicated to me any options.

2 years ago

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Rodney LaBruce Cedar Hill, TX

I've had several claims denied due to baseless reasoning. I perform routine maintenance on all of my major equipment. However, there are times that they will still fail. The claims that are denied were done so based on claims that the items would not have failed if proper maintenance had been done.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Daphene Neal Vaughn Atlanta, GA

Always get quick response and usually relatively whatever needs to be repaired a service person comes in a timely manner.

2 years ago Edited January 10, 2024

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Dale Newport News, VA

Awesome customer services and excellent choice of service contractor that have years of experience and knows what they are doing on the job!

2 years ago

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Carol Cullen Windermere, FL

Instead of repairing my microwave choice home warranty wants to give me money for a replacement. They are offering me $191 when my exact microwave cost $499. I'm not happy about that!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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Lucila Garcia New Braunfels, TX

My previous company used to allow me to allow a serviceman to address several issues related to that particular service company. I could have the serviceman to address up to 4 issues on one visit.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Laura Ming Round Lake, IL

I have problems with my refrigerator since Dec 2021 the technician who came said that everything was working when he heard the noises he was making and that the cooler was not working I tried to communicate with his company but they told me that they could not help because the technician said that everything was good now since 3 weeks the freezer does not work and the refrigerator does not cool

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 24th, 2021

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Dhanji Desai Mount Laurel, NJ

Your company gives wrong excuse I am still waiting for response for my kitchen sink before it was not leak after work it leaks so who is at fault ? Also limited roof repair promise but still it is not taking care always wrong excuse your company dealings with wrong wender for low charges ultimately it cost you more like roof wender is not a roofer he is highway robbery if you call roofer they are lot less than this quote so I already complain against AAA APPLIANCES

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Janet Giannini Millsboro, DE

I received a response from Choice Home Warranty within an hour of reporting the problem I had with an appointment from a service company.

2 years ago

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George Venner Mesquite, TX

I just renewed with Choice because I have had fair treatment on my repairs and it saves me from having to locate a company I don't know about.

2 years ago

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Kathy hall Chester, VA

I filed a claim a month ago they sent one person out who did nothing did not send in report I was told they were going to send someone else out waited 2 weeks nothing. They were contacted again was told someone would be out within 24 hours finally heard back five days later. Ever-present sent out there is communication problems due to language barriers

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Michael A Butler Siloam Springs, AR

Have only had to use them once, so far, but the response was rapid and the appliance was repaired properly within three days.

2 years ago

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Lawrence Livingston Palm Harbor, FL

The response time from the initial claim was within 15 minuets, as I was contacted to set an appointment with the vendor.

2 years ago

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Lindsey Fairmont, WV

It took a little over 2 months 3 different tech companies, 4 parts and countless days off work for visits and re diagnosis trying to get my washer fixed then they finally decided on payout and I'm still waiting on my gift card to be emailed which should take no time but yet 2 weeks later and still nothing and no working washer. I've put hundreds into the laundry mat for 3 months now that I could have just bought a new washer instead of having this warrenty!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 17th, 2021

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Clifton Webb Apex, NC

May rating is a 5 every time I had a issue or concern the Team was on it , I'm still awaiting my AC repair but that a process

2 years ago

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Dan Field Southport, NC

I just had my first claim and it was handled well. The turning it in was a bit confusing, but they did send a technician and he assisted me and corrected the problem.

2 years ago

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Conchita Bowling Maryville, TN

They send reputable repairmen/technicians. I would give 5 stars if it didn't take so long to get someone to come. They need to contract with more providers.

2 years ago

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Mary Anne Wildhaber Mesa, AZ

If you put pool coverage in your options how about could bring the equipment. I've had my pool for 4 years and now that the cylinder exploded in my face causing a crack in the case of the pump‚ you guys don't want to cover it? What do you cover, water???? I'm beyond angry since I added my pool so if I have something happen with the mechanics you would fix it.. shame on me. I'm looking for a new and better warranty company that has some pride in their word when it comes to fixing things. Shame on you guys!!!!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Rhonda Madison Fairburn, GA

Poor customer service. Authorization Dept. customer service rep was very RUDE! Services deemed necessary for repair by company's preferred venders were denied. It appears that the professional opinions of the vendors isn't valued if something needs to be repaired or replaced. I'm paying monthly for nothing! Contract does not cover most items in need of repair or replacement.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Lauren N Douglas Zebulon, NC

They were easy to switch to and were able to give me a great deal on the monthly payment and service call fee compared to my previous company.

2 years ago

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Carl Anderson Hermitage, TN

Policy number 172868251 claim number 120137683 we have been waiting for over a month to have our refrigerator repaired it was approved a technician came and when he called to get approval it was denied we were told the process would begin over and would be corrected but nothing has been done and we are not happy

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Wednesday June 23rd, 2021 between the hours of 11:00 AM and 03:00 PM.

Jun. 21st, 2021

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Debbie DeFevre Las Vegas, NV

They were quick on responding and getting a technician to my home but the problem is getting the part that is needed as it has been on backorder.

2 years ago

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KIM REYNOLDS Grants Pass, OR

As a new customer I had a terrible time trying to even request a service call. the phone tree was a nightmare and useless. Online was bad too! The form online asked when was the last time our "appliance" had been working! What kind of question is that? I bought your policy and was beyond the 30 day waiting period and needed a service.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Marge A Butler Leesburg, FL

I had a hot water heater problem and they couldn't get me a plumber. They told me to get my own, which I did. Every time they ask for something I sent it to them but they always wanted more. My heater broke on a Wednesday and I finally had to get it repaired on Monday night. They kept giving me the runaround. I'm not happy with them at all.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Ashok Singh Elk Grove Village, IL

Schedule was in some days after submitting claim, but technician arrived in scheduled window. He fixed the issue and everything was taken care by CHW

2 years ago

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Barbara W ieslet Kansas City, MO

My refrigerator has been out for almost a month now. The service company came for initial visit and ordered parts then had to reschedule because the parts weren't here. They arrived on 6/2 and still not fixed. a month now

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Florence Fondell Owatonna, MN

They were very knowledgeable polite and tidy. Fixed the problems and sent over and above. I don't give the highest possible because no one is perfect

2 years ago

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Margaret Aransas Pass, TX

I've had two claims and they send companies from so many miles away that have a hard time finding us in Spring Branch neither one fixed my problems fully. They gave me a choice to have someone locally fix my problems and send them the bill but I didn't think I'd get paid very fast so I went with who they sent

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Camellia marzouk Jacksonville, FL

They have fast response appointments set within reasonable time from reporting the problems. They come on time. And complete the repairs same day

2 years ago

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Gilbert Munoz Tucson, AZ

My coverage started in may and I had 2 claims in the first month , CHW came thru on both and both issues were taken care of promptly .

2 years ago

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Rhonda V White Tifton, GA

Refused to help with last 4 claims I made. Actually only paid for 1 in all the years I have been with Home choice. Those 4 claims cost me total 300$ out of my pocket. Difficult to get in contact with a person who will discuss claims. When I did , the agent yelled at me claiming they paid one of them . Would not even listen to me Have had difficulty cancelling my membership. Am in contact with Better Business Bureau in effort to end membership.

2 years ago

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Jean O‚ÄôMALLEY Pittsburgh, PA

Efficient, nice, capable, trustworthy, the man was very nice and fixed my air conditioner and it has been better than ever since he left

2 years ago

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Corrine Morris El Dorado, KS

I called to get my washer looked at. Finally got an appointment. Called back to see if they can look at dryer at the same time. Never got an answer on that so I sent a message asking the same thing, no answer. Tried 5-6 more times to call and was unable to get hold of a person

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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John Swanson Benton, LA

They really don't seem to want to help the customer. They definitely market themselves well, but fall well short of delivering their promises. I had a septic job that never got resolved by this group after I managed the problem myself you using a manual pump. They did nothing to try to speed up the repair. I will definitely be looking to go back to AHS when my contract is up. I would advise against them. You also will be talking to a call center in India for most of your requests and concerns.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Jim Mansfield, TX

Good professional service. When you put a work request in the response time from choice and the repair company is great.

2 years ago

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Doug Boswell Huntsville, TX

Choice Home Warranty is a reputable company. My experiences with them have been generally very good. Their cost for the program is in line with other providers.

2 years ago Edited January 10, 2024

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Mary davis Ashdown, AR

well things that were repaired stayed fixed for the 30 days than stopped working again, than when you talk to some one at choice they don't care. They just tell you you have to pay again for the same thing....

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Yvonne Kumpfmiller Destin, FL

They are a huge rip off every claim I have turned in was either denied because they said the unit was to old and the 3 year old dishwasher they gave me 320.00 for saying the fine print in their contract states they can give you a cash amount instead of replacing the appliances how can I purchase a dishwasher for 300.00?? Go with any other warranty company

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021