Name: Choice Home Warranty
Rating: 3.8

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terry ferencik Henderson, NV

They bait and switch. They say they will give you money to replace the exact model of appliance, but then when they say they can not repair my $700 dishwasher, they give me less than a third of what it costs to buy a new oone.I will say they are timely sending out a repair person. That is why they got 2 stars instead of 1.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 16th, 2021

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Bernadette Cardinali Las Vegas, NV

OSB Plumbing was sent to replace the cartridge on my shower faucet and he did a perfect job. I would also rate OSB with five star.

2 years ago

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WR Hatfield, PA

They are not consistent in the interpretation and implementation of the terms of the contract. It is a game of “I gotcha” as to how they can find ANY lame excuse to deny a claim. On 3 occasions I paid service deductible but because the way the service provider wrote up the diagnosis CHW denied the claim. Can you imagine covering the hot water BUT NOT THE TANK ITSELF! I caught them on a phone recorded lie. Will NOT renew.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Kim Galewski Naperville, IL

Plumber they sent out only found 1 toilet leaking, but there were actually 2 leaking. Plumber totally missed it! Had to call another plumber I trusted & had him replace the leaky t

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Anh Springfield, VA

They always try to to approve to get the issues fixed properly and on time, but if the issues are costly, they flexibly offer a buyout.

2 years ago

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Bessie Becker Waxahachie, TX

The service has always been good and prompt. 99% of the service people/companies they have sent out to do a repair have been great.

2 years ago

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Bonnie Manning Browns Mills, NJ

They scheduled an appt asap The tech was punctual. He was willing to answer all of my questions and explained the entire procedure.

2 years ago

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Karen Potomac, MD

They have responded immediately to my three calls. However when it came to paying a replacement price it was a little misleading. The professional who have come have been very nice, quick, and good.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 11th, 2021

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Charles E Leon Coppell, TX

1.Some of your vendors are not the highest quality. 2. You will allow a patch repair over and over instead of fixing/replacing a problem. 3. Turnaround is slow. 4. It is difficult to get a person on the phone when needed.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Cherise McDougal

Choice Home Warranty has been a godsend. Any issue at both of our locations have been resolved within 24-48 hours. Thank you for being so dependable.

2 years ago Edited January 10, 2024

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Eddie McDuffie Oak Park, IL

Good ability to resolve problems. Sometimes repairs require specialist to resolve problem. Relatively quick turn around time for appointments for repairs.

2 years ago

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Gary Keasey Westfield, IN

I have paid money for the warranty and they don't fix it things that are common with checking something out they don't even do I got a air conditioner system all they did was put gauges on and checked it and that was it the guy took some pictures and he left then they send me a message saying that this and this is bad we don't repair or replace those kind of problems and like I said all they did was hook up gauges and yes the tank was empty

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Della Macias Julian, NC

It has been a professional experience. The representative sent to fix my issue with my garage door did a outstanding job.

2 years ago

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michael burres Boca Raton, FL

excellent pros selected, get you help within hours usually & provide great followup. their equipment coverage is quite extensive.

2 years ago

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Marcos Aguirre Edinburg, TX

Quick claim resolution . I was contacted by the repair service within an hour and they came came and repaired my a/c the next morning

2 years ago

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Earl Callahan, FL

I wish Choice would cover more stuff than when we bought it five years ago. They didn’t cover my air conditioner when I needed it. They did cover the refrigerator and the garage door. The technicians are outstanding.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 29th, 2021

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Brian High Point, NC

I always here back but calling customer service is still inconvenient. I had to spend two nights in a hotel when I had a pluming issue, waiting for it to get fixed. I could have saved money by calling a plumber myself.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 29th, 2021

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Warren L Reynolds Plano, TX

service venders are not vetted and puts me in a very bad positions to deal with incompetence and then some of your staff then try to blame us and this becomes very ittating.Then you donot return calls at times and we becomes very frustrated.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 22nd, 2021

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William Murrell Cypress, TX

CHW has been very prompt and communicative with my account. I like the way they keep you updated and their techs have all done a good job

2 years ago

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Dwight Stokes Lady Lake, FL

Issues take a long time to get resolved. I made a claim in early March that didn't get completed until June. Made another claim in June and currently waiting for the part to come in.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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John Morton Ocala, FL

Recently had a problem and they someone come in 3 days. The tech knew immediately what the problem was and it fixed in less than 15 minutes

2 years ago

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Larry Simone Kyle, TX

It was the night before the Fourth of July my AC went out technician says I need a new motor. I said will put it in he had one on the truck he says I got to get approval from Phone choice and it would take till Tuesday for days after the holiday. That's absolutely crazy. I challenge your managers to call me up. I had eight people coming to my house and we had no AC because the motor had to be approved before we put in why can't you start approving things when we call. If the motor is out and you have the part installed and reconcile later

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

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Queen Perrine, FL

I'll give them a 3 because when they replaced my garbage disposal which was very expensive the one they put in was very cheap it works like a toy so far everything else was good

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 22nd, 2021

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Shelley Omaha, NE

I had a other home warranty coverage that covered nearly everything. The warranty we have with Choice does not. Plus they don't give annual checks and cleanings to prevent future breakdowns. I will go back to the other company once this runs out

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Ron New Eagle, PA

Choice Home Warranty has done what I needed them to do. It is perfect. My claim was dealt with right away. It was great.

2 years ago

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Raj Chapel Hill, NC

I’m not happy with their service. I was talking to a claim specialist and she didn’t like what I said so she hung up the phone. Their customer service department does not have enough knowledge to handle claims properly. You cannot deny claims just because, there should be a reason for it.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 22nd, 2021

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D A Battle Ground, WA

We got choice to cover the air conditioner and they didn’t cover the air conditioner. We paid the sixty five dollars for the technician to come out to be told the part wasn’t covered so we wound up having to pay several thousand dollars to buy a new air conditioner with no reimbursement from them.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Anonymous Silver Spring, MD

Choice home is very reliable. I am very satisfied with the work done. They are very prompt in responding. It is very efficient.

2 years ago

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Linda Lewisville, TX

I was dealing with a problem for four years and the repair man they sent out was not only able to properly diagnose the cause but also take care of it.

2 years ago

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Reginald Dacula, GA

Read the fine print of what is covered and not. They should state it better but they were able to get someone out for my air conditioner the next day.

2 years ago

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Carlos Groveland, FL

I found them fifteen years ago. My claims have been taken care of right away. It is quick and very easy. I am very pleased.

2 years ago

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Judith Nitro, WV

Not really satisfied with CHW. They couldn’t find anyone for the air conditioner when it was 94 degrees outside. Why am I paying them? I found someone through church and they did reimburse me but it took a long time.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 22nd, 2021

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Alan Grayson, GA

A couple of months ago, it took them about six months to get a part I needed for the conditioner and then two to three weeks for someone to come over to install it. In that time me and my wife were without air conditioner on the main floor. My wife is a cancer survivor so it was very tough on her health. They kept telling me the part was ordered but it took a long time.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 22nd, 2021

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Arturo Las Vegas, NV

I would recommend this company to anyone. They provided the service they say do. When I make a claim, I get paid right away and a clear response.

2 years ago

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Nazareth & Francoeur Orlando, FL

Customer service seems to be almost always there. When I called about my garage door opener, they fixed the problem. It is affordable and prompt and useful.

2 years ago

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Don Gulf Shores, AL

It works better than I thought it would. It is very easy to do a claim on the internet and they come out right away. I am very satisfied.

2 years ago

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Debbie Greensburg, IN

Good price and they were able to get someone out the next day for my garage door though it did take a while to get someone to fix the dryer.

2 years ago

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Lueseuse Forney, TX

Doesn’t give me much coverage because it doesn’t really over anything. I can’t get my car out of the garage because of a broken spring in the opener and it is almost five hundred dollars.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Anonymous Pearland, TX

Choice is professional. I know they fill fix my issues and treat me like I am important. I am thankful I chose them. It was not a mistake.

2 years ago

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Dwight & Sandra Egg Harbor Township, NJ

The best warranty program. The services are excellent. It is a good value but it can be difficult to get a hold of customer service and parts take a long time.

2 years ago

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Jean Jacksonville, NC

I am pleased with the service. The technician came out and did a good job and he explained what he was going. I would use it again.

2 years ago

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Fedor And Monica Weston, FL

On the fifth of July I had air conditioning issues and someone was there that afternoon to check on it. It is always there when you need it.

2 years ago

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Ejigu Las Vegas, NV

Good, reliable service. This year I had an issue with the AC and they sent out a technician and he added freon and it is looking good now.

2 years ago

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Joanne Johnston, RI

Very happy with them. They do their job. They don’t say they are going to do something and not do it. The company seems to be very good.

2 years ago

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Gail Fort Lauderdale, FL

All of customer service is very responsive and able to get me good service. I think it is a good company. They have the best package.

2 years ago

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Honour Dayton, OH

Choice Home Warranty has consistently turned down coverage from multiple things that have gone wrong. I had a problem with the freezer, which is overed under a separate additional payment. They sent someone out and after I paid the sixty five dollars, they informed me that the cause was mice therefore they couldn’t cover it. If you have ever had any mice, squirrels, or insects in your home, I wouldn’t even think about it.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

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Joy Wayman Murphysboro, IL

It took a while to find a repair person in my area willing to deal with the paperwork involved in submitting a claim. I only received about half the money needed to replace my cooktop.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 14th, 2021

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Alan DeHays Westerville, OH

Great customer service over the phone and the technician that came to the house was friendly and had excellent knowledge of the situation.

2 years ago

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S.Pearce Garrison, NY

They dispatched a HVAC person who had several bad reviews. The repair person said the repairs did not fall under the "normal wear and tear" Choice Policy. After further investigation I discovered I was overcharged, AND the tech did not repair the A/C unit. I further had a second technician who ultimately repaired the unit. CHOICE did nothing to help, no did they apologize or cover ANY of the cost. I would never get a home warranty policy as I can see that they make every effort to say that the repairs are not covered.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 14th, 2021

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gerald w stewart Aubrey, TX

Called maker of our Frig and didn't know what we were talking about . Called choice and the guy who came out knew instantly how to fix it.

2 years ago