Name: Choice Home Warranty
Rating: 3.8

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BEVERLY MARTIN Chicago, IL

MY EXPERIENCE WITH CHOICE I WENT TO EMAIL GETTING INFORMATION ABOUT HOME WARRANTY BEFORE I WAS DONE SOMEONE CALLED ASKING DID I NEED OTHER QUESTION I REPLIED NOT QUITE GETTING THE INFORMATION I NEEDED SO THE REP. CALLED ME LATER IN THE DAY HE (LIVE PERSON)BRIEFLY GAVE ME MORE INFORMATION HE WAS PROFESSIONAL AND KNOWLEDGED ABOUT " CHOICE". DID NOT HESITATE VERY GOOD AND I PURCHASED

3 years ago

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Charles Walton Lehi, UT

My service request has not been fulfilled as yet. The first appointment is still two days away, so this review seems a little premature. However, I can say that the process of filing my claim was extremely easy and that the appointment was made within 12 hours of my filing the request. That all seems quite efficient to me. I only hope the actual repair/replacement will be as efficiently handled. That remains to be seen.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 2nd, 2021

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Mary Vandever Prosper, TX

They were unable to get a service person to come work on my electrical system so they gave me the option of finding my own repair man. I did find a repair man and if I work through the paperwork appropriately they will reimburse me for the work that he will do. The customer service representative so I have spoken with on the phone have been helpful and courteous.

3 years ago

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Deborah Chase Detroit, MI

My experience with Mr. C was very pleasant and professional he explained the services that Choice was able to provided with my home owner needs. He also suggested several different promotions that helped me make a decision to purchase a 5-year plan plus 1-year free. I felt valued as a first time customer and look forward to doing business with Choice Home Warranty.

3 years ago

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ELAINE L HATTEN Richardson, TX

My technician was so courteous and respectful! He had to order a part for my refrigerator which took several days to get. I was notified today that the part was in and that he would come today to fix my fridge. He said it would be between 5:00 - 7:00 pm. It was a little later than that, but he did show up, fixed the problem speedily, and left my house at 8:32 pm. That is working above and beyond the call of duty. Thanks Choice Home Warranty and thanks to the wonderful technician you sent to fix my problem.

3 years ago Edited January 10, 2024

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Noel Ussery Virginia Beach, VA

This warranty is good for small problems. But when the bigger issues come along (air conditioning, heating system) Choice isn't so great. Had A/C problems last summer. The Choice tech advised that he couldn't do anything to repair and it wasn't covered because we had not call Choice for yearly service; said the compressor was bad because of lack of maintenance. So, we called a local company and their technician came and was able to repair the system and had it running within an hour. The Choice tech had, in his efforts, put parts back incorrectly. Recently we had a problem with our boiler/heating leaking from the overflow vent. The Choice tech came out and said he could not repair it and that the entire boiler would have to be taken apart to fix the problem. Also, he didn't have time to do such a large project. He suggested we wait until spring to have it repaired even though we had water leaking in the garage and had to empty the container that was catching the drips a couple times a day. SO, again we called the same local company; and the problem is now fixed. Several parts were replaced and the fix completed in timely manner; and water is no longer leaking! So for dryers, washers, etc and small electrical jobs Choice has been fine. BUT.... we wouldn't recommend them to friends because of our experiences with the major repairs. The service charge is very reasonable, but that doesn't help when we have to call on other professionals for the larger problems.

3 years ago

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Susan Harvey Southport, NC

The ease at which to file a claim was phenomenal. After filing my claim on line I received an email from the technician in about 30 minutes regarding an appointment for my service claim. Choice Home Warranty really came through for us in a timely manner and with the professional mannerism we appreciated. Problem solved, case closed. Thank you Choice Home Warranty.

3 years ago Edited November 13, 2023

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JSBjr Pensacola, FL

Online request was very easy. Received notice of an appointment within an hour. The plumbing technician, Douglas, of All Pro Plumbing was very knowledgeable and resolved our issue of whistling pipes in less than 30 minutes. This is the second time we've called CHW (different issues) and we've been exceptionally pleased with their service and the technicians they've sent.

3 years ago

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Jacqueline Darnell ,

I have no used the service yet as I've just started and there is a 30 day wait to be able to file a claim. I do like the way your representative explained the service and helped me set up a plan for my residence and for the one I own that my daughter lives in. I pricing was excellent and your rep was very smooth in the way he explained the benefits and his attention to details. I hope we don't need the service often, but I do have an older home and some of the issues that go along with it. Your rep was well trained and experienced.

3 years ago

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MrMrsIsaac Augusta, GA

We just signed with Choice because the previous owners had another home warranty that is expiring shortly. We spoke to Larry! He was awesome! After breaking everything down and comparing it to what we have now and why we should spend just a couple more dollars. He is very passionate about his company and very knowledgeable so he convinced us! We re satisfied with the decision we made. He is a keeper and a great asset to Choice. Thanks Larry!

3 years ago

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Jeffrey R. Layman ,

This service call provided us with a educated service person to check out why our washing machine wasn’t working correctly. After speaking with him I found that he’d been servicing Appliences for 17 year’s. Well done Unfortunately Choices Warranty provided a settlement for us to purchase another washer and I believe the amount is expectable. We have had other settlements on appliences that we felt were low, I guess these settlement amount come based upon current values including how old that applience are. Last, the previous settlement check took much longer to receive than they stated it would.

3 years ago

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Glenda Orren Ferris, TX

Each time I have had a claim the service company choice sent was very professional, reliable and fixed my problems. I have had other warranty company that sent unqualified people out so it means alot to have professional companies service my issues. I live in the country so it can be difficult to get service people. Everyone at Choice has been helpful and polite. I highly recommend Choice Warranty.

3 years ago

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Pam Raleigh, NC

Just signed up with this company after leaving another home warranty company that I have not been pleased with. From the beginning of the call till the end Carter was very informative and courteous and helped me get a plan for me. If the customer service from the start was any indication of how the service calls will be, I will be glad I switched and wonder why i waited so long.

3 years ago Edited September 14, 2021

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Ad One Washington, DC

The best in the business! 24/7 service, and they truly understand an emergency service request. The technicians came right on time, within 3 hours of my online request, were very thorough in their investigation of my HVAC unit niy problem, changed the capacitator, did room temp check in every nook and corner, cleaned the unit, replaced the filter, and left my home in all smiles! That is why I signed up for a 3 year contract as a customer!! Thank you for excellent services rendered.

3 years ago

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Ralph & Mary Ann Close Georgetown, TX

In two years time, we have used our warranty service 3 times -- HVAC not turning on, garage door opener, and yesterday icemaker not dispensing ice. All three times Choice Warranty has sent out excellent servicemen, and being new to our area, I would not have known whom to call! Life is so much simpler with a home appliance warranty even if I don't get in return the full amount spent for the year's contract.

3 years ago

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Mark Gadbury ,

My recent experience was not good. CHW needs to implement a system to be able to take care of an emergency. My furnace quit working Friday morning December 18, 2020. I called CHW and opened a claim. About an hour an a half later I received notification that someone would be here on Monday, December 21. I live in Colorado and can't be without heat in the winter time for 3 days. I called CHW again and explained my situation. They said they would reassign the claim. A couple hours went by and I heard nothing. So with the temperature under 60 degrees I made a decision to call a local furnace shop. The first one I called said they could have someone here in an hour. It was less than an hour and the technician showed up and fixed the furnace to the tune of over $300. Mark Gadbury Fort Collins, CO

3 years ago

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Angela Allison Kingwood, TX

When purchasing my home I researched several warranty companies and based on reviews I selected Choice Home Warranty, and so glad I did! I had to utilize the warranty when my garbage disposal quit working one evening. The online claim process was so easy to use. By the time I woke up the next morning a plumber had been assigned to my claim & he provide quick service that day! I have already recommended Choice Home Warranty to others and shared my experience with my realtor and friends.

3 years ago

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Granville Townsel Baton Rouge, LA

Great talking with Jerred L, very positive and knowledgeable contact person. Offered as many promos that were available. Explained my contract thoroughly and all the options that were available to me. Company has great services charges and prices. Looking forward to having a long relationship with this company!!! Tell George [F] the Townsel family says Hi!!!

3 years ago

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Pika Linderman Las Vegas, NV

Choice Home Warranty responds quickly and fairly to my claims. I don't worry that they will try to weasel out of coverage I'm entitled to. The technicians who have come to my home have all been friendly, respectful, and have done excellent work in a timely manner. As a single woman having technicians I feel comfortable with in my home is a TOP PRIORITY and all the technicians I have had over so far have been excellent!!!

3 years ago

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Ken Fort Collins, CO

George from House Calls LLC was right on time, courteous, and knowledgeable about CHW and my garage door opener that was not working properly. After diagnosing the situation he called CHW and was authorized to replace the system. He had it on board and did a perfect job installing and explaining the equipment. Friendly and efficient in every aspect. I highly recommend CHW and was particularly happy with who they assigned because I could not have imagined this flawless response.

3 years ago

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Amy Drummond Atlanta, GA

Well so far everything is going smooth ... I called this morning for an issue for both my dishwasher and brand new ice maker in my freezer that got froze up since the Oklahoma freeze.. they already had a technician coming out today to look at both. I was on hold for less than 3 min. Emails and text and calls started coming in non-stop, verifying someone was on the way and what to expect.

3 years ago

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Mary Curran Cleveland, OH

I need a repair to my refrigerator over the thanksgiving holiday. I was able to call & start the process. Because of the holiday it was tough to find a service person who was available. They offered to pay if I found a repair company. Which I did but they couldn’t come for 7 days. In the meantime Choice notified me & someone come out in 4 days. I had a great experience.

3 years ago

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Cathy Moore Gastonia, NC

I’ve used this service since 2017 for various repairs and have not been disappointed with the outcomes. Each time a service technician was contacted in a reasonable amount of time and I was notified with the needed information as to who I could expect to come out to correct the issue. The technicians have been courteous and respectful of my home and knowledgeable of their trade. There is no limit for service requests, which I love because I have a home that’s over 23 years old & things are always needing repairs or replacements. Having CHW has saved me a lot of money and worry.

3 years ago

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Stephanie Ferguson Phoenix, AZ

This was my first claims request since signing up for the service! My garbage disposal was leaking and it was as old as my house 8 year old, the service provider that they out came within the 30 mins of the 3 hour window and I was able to upgrade the actual product for an extra $27 instead of just having the builder grade disposal. Then he said if anything was wrong with it call him and he comes back for free!!! So far I'm having a way better experience than I did with my previous company!

3 years ago

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Renate Caskey ,

The Lafayette repair gentlemen were great and kept me informed as to their arrival. However, your company emailed me the totally wrong day and time for the repair. Luckily I called Lafayette and they confirmed the appointment and time they had given me previously. Especially since the repair required me to turn of my refrigerator for 24 hours. Your customer service has to do better in being accurate!!!!!!!! Renate Caskey

3 years ago

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Steve G Harrisburg, PA

I signed up for this service around March 2020. I put in my first claim for a garbage disposal replacement in October 2020. The claims submission process was fairly easy. Choice got back to me quickly and the outside vendor was scheduled about 2 weeks later (understandable given the pandemic and that it was not an emergency). The repairman came and replaced the disposal. The process was convenient and easy. No waiting on hold for an hour. So far, I am happy with this home warranty.

3 years ago

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John Armstrong Littleton, CO

This was my first request for a repair. The process was easy, my issue was for a gas fireplace wall switch that no longer worked. I couldn't find a category that covered it so I tried electrical, Sam the tech was very friendly and helpful. Unfortunately he couldn't find or fix the problem without taking the fireplace apart which neither of us felt comfortable with, there were rivits not screws that could not be replaced. When he put in a request to do that it was determined that it was not covered under the warranty. I hope in the future I don't run into the same problem. Overall I was satisfied with them for now.

3 years ago

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William W Madison, AL

My refrigerator went out and I used the online claims submittal process. I was very easy to do and the response was quick. CHW contacted a repair service who originally scheduled my appointment 5 days out. The repair service then called and rescheduled a day earlier than previously scheduled. I know CHW has no control over appointments but if a somewhat critical system goes out over a weekend they should do more to get it operational sooner. In my case it would not have mattered as the refrigerator ended up not repairable.

3 years ago

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Johnny Taylor Russellville, AL

The sales person was nice and polite . He took his time to go over everything about the insurance with me . I called them after seeing their ad on the internet. He called as soon as I typed my phone number into the computer . He gave me a good deal since I am a senior citizen . I think I will be satisfied with this company. I just did business with them a couple hours ago . I just took the representative’s word as to who they are and what they will do . They seem to be a good company.

3 years ago

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Michael Cunningham Lithia, FL

The Appliance Squad who we’ve had service us several times is excellent. Unfortunately we have a refrigerator that has not been repaired fully. Appliance Squad told us to try a different company which we did. Choice Home sent Ashley Appliance to do the work. That person came out and said he would order the part as had been replaced twice before. We waited a month and finally I called him and he said he had the part. He was very unprofessional and belligerent. We agreed he would not come out and make the repair. So at this point we have a refrigerator that does not cool properly and we have paid him $85.00 without any service. This same gentlemen had nothing good to say about Choice Home. Really bad mouthed the home. So I’m not pleased with our overall experience with Choice Home which is what I’ll tell anyone I talk to.

3 years ago Edited September 14, 2021

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ElaineSweidel San Antonio, TX

As soon as I got on the website to obtain a quote, I was called with a solicitation to purchase a home warranty. While that was quite aggressive, I did end up taking the offer. The price was negotiated to where we could afford it (senior citizens & veterans) and the terms fit our needs. The rep was friendly, patient, and understanding of our needs with our secondary home. We hope to have a great service experience throughout our 3.5 year contract.

3 years ago

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Tyler Mcbride Prosper, TX

The problem was resolved! But the technician did not arrive in the specified time window. I've worked service jobs like this and often the guys get appointments that run long and it is understandable. Also when we called the customer rep was very friendly and helpful. The only recommendation is that we receive a closer window as the day goes on. We had to have a family member watch the house early in the morning which was not necessary. Overall the problem was solved and was very easy for us to set up. The technician definitely worked hard and diagnosed the problem and solved our issue!

3 years ago

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ALFONSO COTTLE Somerset, NJ

I have just sign on with Choice Home Warranty my experience is limited because being new I have not yet been able to use your services. Therefore my experience has been my discussion with Elliot out of the Edison office he went over all details of coverage and explain my question in detail, also he worked out a Warranty for over 3and half years that I accepted.

3 years ago

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John Halliburton Gainesville, TX

I have three Choice Home Warranty policies covering our primary residence and two rental properties. In the past year I have submitted claims for two claims, the most recent a couple days ago at my own residence. In the latter case, which involved a plumbing leak in the house wall, the plumber was assigned within about 12 hours of my claim submission. The plumber arrived on schedule, and repaired the leak satisfactorily in less than an hour.

3 years ago

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Larry York Haven, PA

I first read an This Old House article comparing a few companies. It looked as though Choice would be 'best'. So I went to website and couldn't really find any info unless I filled out name, then email, then phone - and all of a sudden, immediately, my phone started ringing. I wasn't ready to take any calls from Choice, so I disconnected the call. The phone rang again from Choice. Then again from Choice! How annoying. So, once I felt ready to speak to someone, I called. Was surprised to be given higher service fee rates than the This Old House article. And the Annual amount was on the high end as well - but then I was "given a discounted rate". Frustrating. But so is the competitive sales world I suppose. i'm glad I do not work in it - because i don't even like this end of it! Greg was polite, and quick - efficient. Friendly. Respectful of my Vet status.

3 years ago

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Sylvia Indianapolis, IN

I called Choice Warranty with a toilet issue and the service rep was very helpful and scheduled an appointment with Final Touch Plumbing and they came as scheduled and fixed the toilet. Their service tech was very friendly and knowledgeable and did an amazing job. I would definitely recommend Choice Warranty and Final Touch to my family and friends.

3 years ago

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Maureen Humphreys Washington, DC

I have excellent coverage and low payment since I chose the 6 yr option on 3 properties I own. I have always had positive and friendly conversation and answers to any questions I asked. Kylee R was my recent contact. She did a superb job, and had the patience of JOB in giving me the Info I needed. She definitely is an asset to your company. Sincerely, Maureen Humphreys

3 years ago

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Emily Palomaki Tomah, WI

Being a first-time homeowner, I knew I needed a home warranty but was unsure of how it worked or where to start. Choice Home Warranty's Igal talked me through the process and the importance of a home warranty, what was included, and how to make a claim if one should arise. Igal was helpful, personable, and knowledgeable, and helped solidify my decision to use Choice for my home warranty.

3 years ago

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Dorothy K The Bronx, NY

Unfortunately we had many necessary repairs and one needed replacement of a dishwasher. Choice home has been astounding. The scheduling is convenient online and most repairs were arranged for the following day. They are easy to reach and extremely courteous and helpful. It has given us peace of mind and we will be long term customers. Thanks so much Choice Home.

3 years ago

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DIANE MYERS Ocala, FL

I have been with Choice for 3 years- they have been prompt to answer my requests and when possible I have been connected with the servicer very quickly. I do have to say that not all the servicers sent to me were very reliable, and on one occasion actually made things worse but Choice was ready and willing to make up for it. The renewal process was very agreeable and the agent did everything possible to make it affordable for me. I am confident I have made the right choice to renew with Choice Home Warranty for another 3 years.

3 years ago

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Thomas Angle Swansboro, NC

Had a difficult situation with AC unit am having a infant in the home. Choice handled the situation with in a timely manner. Even with having a difficult time with the first company that was sent. Choice remained extremely professional.Reassigned is to a new company an was fixed within two weeks for a tenth of the price that the AC unit would have costed myself. An now with my fridge going out not even a week later we already have a appointment with a company to come asses the situation. I will continue to use Choice for the next 40 years!!!!

3 years ago

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Ollie Roy Pearland, TX

The thing that most people want in a home warranty is reliability, efficiency, courtesy, and professional capability to get the job none. So far, I am proud to say that I’ve found all of the characteristics listed above to be true about Choice Home Warranty. When an individual calls, it’s usually about a problem so they don’t need additional problems or stress added and Choice tends to lessen the problem by being calm and getting to the heart of the matter, hence; coming up with a solution to solve the problem. Thanks for your service and friendly voice on the other end of the phone.

3 years ago

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Joel Mickel Jackson, TN

I spoke with Jason L. and I must say Jason was very knowledgeable, courteous and professional. He acknowledged the fact I am a senior citizen as well as a retired U.S. Marine, 100% combat related disabled. I'm sure most are aware that veterans are on a low fixed income and every penny saved counts. I feel that Jason helped me in the savings area, thank you Jason and thank you Choice Home Warranty. Joel Mickel

3 years ago

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Ursula Marks Cordova, TN

Everyone I spoke to on the phone was very courteous. The person dispatched to my home was very customer-service oriented; and, explained things very clearly! Very good experience, so far with CHW! Maybe, if there is a next time, a little heads-up on someone being dispatched. I literally did not see the email about someone being dispatched until a couple of hours before they called to confirm the appointment!

3 years ago

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Carl Glenn Seneca, SC

The garage door opener became inoperable the Tuesday evening. Choice warranty was notified and told of the situation. I was told I would be receiving a phone call from the vendor. When I spoke with a representative of the company, I was told some one would be there in two days, between 2 o'clock and 3 o'clock pm. Thursday arrives and 2:00 pm rolls around to 3:00 pm, no one has shown. 4 o'clock chimes and in the driveway I see a white work truck pull in. Two gentlemen exit the vehicle. The driver says they are there to repair the garage door. The two men begin the job , then 15 minutes later the job is complete, and, all it cost me was the recommended $65.00 service fee. They did an awesome job. Thanks CHW, you're the best. Best regards, Tony G.

3 years ago

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Connie Parsons Bloomington, IN

When I bought my policy I was afraid it was going to be another fly by night company and when I needed help it would be hard to get the attention and service I needed. Much to my surprise and delight, this didn’t turn out to be true! It was so easy to put in a claim! Then when I heard from your company so quickly I was shocked. You contacted the service person for me and even though I had to reschedule his visit because of my vacation, he came quickly. The day after I got back actually. He’s thorough and competent and I am so pleased I purchased the warranty!

3 years ago

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Yvonne Hobbs Lake Worth, FL

Choice has been very professional and polite. The customer service is timely and excellent. They try honor and service every request. I have recommended Choice to several friends. Being a single senior citizens it helps to know you don't have to worry about being taken advantage of by contractors. Choice oversees the technician therefore I feel save knowing I have a experience company looking out for me.

3 years ago

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Jennifer Francis Clermont, FL

I have been a customer for over 6 years now. Had about 3 claims since and each time they were very responsive to my issues. Although it’s an additional bill knowing that I have Choice Home Warranty, I feel at ease to know that if something breaks, I know I can rely on them to fix it. My only concern: Some businesses in the network should be vetted. I have heard stories from my referrals and I had a similar incident. Not everyone is knowledgeable or is specialized in areas.

3 years ago

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jgmcgeorge Springboro, OH

I was so amazed at the level of service I received from CHW for a claim on my washing machine. I called with a claim on Monday, by the end of the day, I was contacted by a Sears technician who made an appointment to check my washer out on Wednesday of the same week. He was extremely courteous,, knowledgable and efficient. Diagnosed and fixed my problem super fast. I was so impressed that this was handled without stress on myself, and all the work was was done by CHW and the repairman. Wise choice I made in choosing Choice Home Warranty (lol)! Thank you.

3 years ago

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Deb Pittsburgh, PA

I got a technician in to look at my oven within hours of calling about my problem. The young man was neat and wore a mask. He was friendly and ready to listen to me about my problem. He went right in to diagnose the problem. He ordered my parts and collected the payment. I am hoping that he will be returning to place the new part and get me back working!

3 years ago