Name: Choice Home Warranty
Rating: 3.8

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Monretta E Cooper Rockville, MD

While I am satisfied with CHOICE, I think the contractor should contact the customer prior to scheduling an appointment. Unless you have nothing to do on the date of service, the window seems to be approximately 4-5 hours, which to me is a long time to wait for a technician. Also, the contractor should indicate the types of payment methods accepted by their company.

2 years ago

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Carol Ann Davis McKinney, TX

Was extremely quick to get through to someone to open a claim for my oven. The agent was very nice, professional and answered all my questions. Process was very easy and I got a confirmation email with claim information. Within 30 minutes I already had an email from the technician with my scheduled appointment time. I was impressed with the efficiency all around so far.

2 years ago

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Arlene Blackburn Wichita Falls, TX

Choice was very prompt about getting a service man to work on my microwave. Unfortunately, they opted to replace it and notified me they would email me a gift card to Lowe's for the purchase. The only problem, they said it would take 30 days to get me the e-card. I really need my microwave and having to wait 30 days to purchase one is rediculous. This is the only complaint I have but I really think they should change this policy.

2 years ago Edited March 7, 2022

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Virginia H Diggs Gloucester, VA

As a newly enrolled customer, we have not yet had the need to use the company. However, we are impressed with the broad scope of home appliances the company covers. Also, feel the amount due when making a claim is reasonable. Our expectations are high, but based on what Choice Home Warranty promotes as their policy for meeting customer expectations, we look forward to excellent, quality service when needed. Our rep, Mohammad was determined to make us feel, this company will not let us down.

2 years ago

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Chef Zeus

I have been protecting my home for over 5 years. The original investment may be a bit more than you may have planned for, the long term benefits have certainly outweighs it, have used for appliances repairs, washer, dryer repairs and covered my A/C repair as well, typically once I placed claim a technician was scheduled within 24 hours to come to my home.

2 years ago Edited March 18, 2024

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BETTY JEAN FRANK Dallas, TX

I was upset with Choice Home Warranty about a claim I made for my dryer, but I realized later that there was nothing that could be done about the issue with the part until the company recieved the part. The tech came out as soon as they got the part and I realized a check to go toward replacing the washer. So far Choice Home Warranty is living up to its promises.

2 years ago

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Paula Cooper Atlanta, GA

choice warranty responded quickly, my heater wasn't working and it was 28 degrees outside ,the technician called and came earlier than my appointment, so happy, he went right to the problem and fixed it ,they always send the best technicians ,I had my washing machine, dishwasher, air conditioner fixed and they send always the best ,saving me hundreds of dollars

2 years ago

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Sandy Wangberg Johnson City, TN

I did have some trouble with the 1-800 number, but when I went to the website to file two separate claims, I received emails shortly thereafter and had professionals scheduled for both my issues by the end of the day. One of the professionals contacted me directly to see if I could provide more information on the issue and asked if I could text him some photos. He was extremely professional and helpful.

2 years ago

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Steve Goldman Okatie, SC

Tech showed 2 days early. He called to let us know he was able to checkout the washer if we are ok with an earlier appointment. Was very polite. Seemed to do a very comprehensive checkup of our washer. Decided what was the issue. Informed us that a part was needed and he would contact us as soon as he received the part. Within 2 days he rescheduled to install the new seal. Great service so far. Very pleased with Choice and Tiger the tech.

2 years ago

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Darrell Davis San Antonio, TX

I am glad I switched to CHW. They get things taken care of just like they advertise. The appointment set up is fast with hassle. The repair companies they used (from my experience) are very reputable, professional and courteous. I tried another company before CHW that was horrible from beginning to end. The warranty company was like the people they hired to do repairs who could not fix anything, couldn't set up appointments and had no knowledge of what they were doing. CHW has done an awesome job!!! They get the job done.

2 years ago

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Karla Pagador Pensacola, FL

I switched warranty companies because the other one didn’t follow through and took forever to get someone here. We had someone out here the same day to fix our air so kudos to your company. The company that you sent here was great they were prompt and they did a good job and we had no problems thank you so much for your service and please let them know that they were great

2 years ago

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Fran Chlebisch Jonesborough, TN

I signed on with CHW because my previous home warranty provider did not honor their agreement regarding service call fees. This is my first experience with CHW and it has been "smooth sailing. My oven needed a second oven relay control board since the one installed just 5 months ago shorted out. The A&E technician promptly diagnosed the problem, ordered the part (which was delivered to my door in 3 days), and returned to install the board. It took all of 15 minutes and the oven is now heating properly. Thank you, CHW!!

2 years ago

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Jeff Lewis San Antonio, TX

We had a problem with. our refrigerator, CHW dispatched a service company that claimed to fix the problem but hadn't. CHW dispatched another service company and they declared the refrigerator "dead on arrival". The service company reported this to CHW and within the hour CHW offered a fair amount of money towards replacement and gave us a gift card to use at Lowes for the purchase. I was expecting some reason to not pay the claim but instead they handled it immediately with a fair settlement.

2 years ago

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Ceci Phillips San Antonio, TX

They finally found a technician who would commit to the appointment. My pool pump timer had quit working. Jason with Hi Tech Pool Supplies came out and was very professional and friendly. He wasn't able to save the old timer and got approval from Choice to replace it. It all seems to be working fine now. I would recommend both Choice Home Warranty for your home and Janson and Hi Tech Pool Supplies for your pool needs.

2 years ago

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FRED HANEWINKEL St Louis, MO

So far so good. I just made my first claim. The response was punctual and very polite. I say my first, because, just as soon as my first issue was being tackled, the garbage disposal fell apart. Just the same as my first, I had a appointment within a few hours. Not only that, I was able to reschedule for a time and day that worked better for me and my renter with the people that were contracted out to do the work.

2 years ago

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Mary Ann Fenerty Philadelphia, PA

I had the pleasure of speaking with Tony who answered all my questions and was kind enough to offer some alternative plans and had no issue with adding my stand up and chest freezer, and second refrigerator. He also took the time to explain about the senior discounts and three and five year plans. He was extremely efficient in providing an email with all the particulars for my file. He should be commended for his attention to detail and knowledge regarding the services offered. Thank you.

2 years ago

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Elgin Sink Mechanicsburg, PA

CHOICE HOME WARRANTY was very prompt in approving my claim and assigning the MURRAY PLUMBING representative (P. JARVIS). The plumber arrived the first day and diagnosed that the garbage disposal needed replacing. On the second day the garbage disposal was replaced very professionally, quickly, and accurately. Choice Home Warranty is very responsive when contacted for a necessary repair. An immediate appointment with a repair specialist is set and soon thereafter a phone call is received to schedule a visit.

2 years ago Edited January 10, 2024

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Sandra Danville, KY

The agent / customer support person, Robley J. Was like talking with a friend that was genuinely concerned about my concerns with or without the warranty. We even laughed together and that is hard to do these days for the most part. He allowed me the time to really consider if I wanted to make this commitment and answered all my questions. I was so impressed I talked my son into having this warranty for his duplex. If all continues with this company overall I will be very happy and keep referring. Robley is a definite asset to the corporation.

2 years ago

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Melissa D. Dills LLC Orange Park, FL

This was my first time needing to use my coverage with Choice. The phone and online accessibilities are great. They just needed to update my phone number otherwise, I did miss my first call as to when the repair technician was coming out. But thereafter, it was easy to do with the online chat option. The person did it while I was on the phone. Then I got email updates for times, options to reschedule and reminders. The tech showed up and called with advance notice as requested. He was professional, asked the right questions and came prepared with the part to fix my washer agitator right then and there. Payment was easy to do online and or through an ap. I was also glad to see that the business association was with SEARS which has been a trusted brand for years now. The home warranty coverage is a wonderful investment in your home and I always recommend it to even my own customers.

2 years ago

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Nicoli Palomino Duenas Carol Stream, IL

The attention of CHW was very good, they solved my problem with the stove that did not worl, the technician who reviewed the equipment recommended the replacement of the stove, and the attention with the case manager was able to solve the adequate value of the equipment. My recommendation is that the delivery of the money to buy a new one is less than 30 days, because in that period my stove does not work.

2 years ago

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Bob Cline Myrtle Beach, SC

Claim: #138448240 - toilet leak: The repair was done successfully and I was very satisfied with it, but it took a full week to get the technician out to do it. This was too long which resulted in a week of leaking water (down the toilet drain) and extra water cost. Claim: #140098075 - gas line / heater check: The technician (Baker's Residential Expert) responded promptly and went the second mile to check the system thoroughly. Very nice guy who did find some furnace problems that were due to improper installation. He explained the issues clearly and went out of his way to make sure we were satisfied with his work. I appreciate Choice Home Warranty agreeing to check out the gas system after a scary gas line report from another vender whom I had contracted to clean the gas water heater. Thanks!

2 years ago

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Hugo Valle Gainesville, VA

The technician was efficient: he called in advance and told us when he would arrive and arrived exactly when he said he would. He was knowledgeable: he came in and diagnosed the problem immediately, determined what parts he would need to do the repair, went out and got them, returned and finished the job. The task was completed in less than one hour including the time spent getting the right part. He was confident, pleasant, and friendly. I would recommend him, and his company, to anyone.

2 years ago

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Janice M Rehm Conshohocken, PA

I like that a HUMAN answered the phone at 4:30AM, the day of my leaking boiler. I did not like that it took from 4:30AM to 2:30PM to get a call from a company....I lost a day's work waiting. I was very happy with the heating company tech who came out the next day; and found the problem within minutes. I like that the tech put a claim into CHW immediately upon leaving and I heard from CHW and the tech in a short period of time. I did not like that CHW did not cover the RELIEF VALVE that needs replacing and is an important part of the boiler apparently. Anyhow, not to hold up the repair I approved the tech to get the valve and I'll pay out of pocket for it. I am thankful that CHW will cover everything else.

2 years ago

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Carlos Duarte Miami, FL

I just received an email from Choice Warranty saying that they are replacing my entire Air Conditioner. Choice has showed me again what a great Warranty they are. I have several warranties through years in all my properties but no one but Choice has show me the respect , quick response, great customer service, and above all no playing the blaming games. I recommend Choice as the only true Warranty. Oh and it is cheaper than all the others.

2 years ago Edited March 29, 2022

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belinda Landrum Vero Beach, FL

Our frig just went out and we called choice warranty. They set up an app. for service man to check it out. He was very professional and knew in just a short period of time what the problem was. He then ordered the part. He returned to to install the motor and we were thrilled that the frig is working properly again. Very happy with our Choice Warranty!

2 years ago

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David Pope Norman, OK

I had trouble with the first company you sent out missing their service window and then rescheduling my service appointments on me despite me calling to schedule a date that worked best for me. I called choice and you canceled A&E and reassigned my case to another service company. The next company was great and did not miss all their scheduled service appointments and showed up on their first appointment window unlike the first company. I was doubtful of your company at first with the first service company you assigned but you resolved my problems immediately!

2 years ago

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Leland Palmer Detroit, MI

My first experience with CHW, I had to provide my home inspection so they could determine if my issue was preexisting. If I did not have the inspection I'm not sure they would have covered it. After I struggled to get them the pdf since it was so large a file the email kept rejecting it. They reached out to me and helped me get them what they needed. Once they had the inspection things moved quickly. There was an extra fee on top of the 65$ home visit. I did not see anywhere in their paper work that stated there would be more $needed to complete the repair. If you deny the extra money then they cancel your order. Not sure what that money went to it was not specific.

2 years ago

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Joe Mastascusa Miami, FL

Choice called me (Ariana) while I was surfing through their website. Ariana asked me what I was interested in, presented and explained three varied options that might interest me. I liked what she presented ( I had been researching the net previously). We agreed on a total coverage plan, over a time frame that I was comfortable with, at a price that was in my planned budget. Thank you, Ariana.

2 years ago

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Becky Angier, NC

What I like best is they listen to their customers. When my wife and I came to you all one question my wife ask do you listen to your customers and I was told yes. So far so good. We where with someone else. My wife ask them could they just put us another dryer in our house that was having the same problem they came out to fix before they told her the next thing we knew our house was burning down. So I hope you all will continue to do good by your customers. Thank you so much.

2 years ago

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Aleathea Wilson Riverside, IL

I was frustrated about my warranty contract because a serious mishap happened. When l contacted the claim department they were unable to executed it. I was hurt because it was a 11:00p call and l was told l wasn’t covered. Yikes happened and the next day l called customer service and they transferred me to the retention department. They listened to my situation and worked with me wholeheartedly. I truly appreciate it

2 years ago

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Jose C Navarro Tampa, FL

Choice Home Warranty response time is very good. They usually arranged repairs within 24 hours of request. Now, my concern is that because they have a great numbers of subcontractors, I might not always receive the same level professionalism or customer service from different companies; however, so far I had all good experiences with the repairmen.

2 years ago

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Anna Kaiser Kansas City, MO

I appreciated being able to place my service request online after hours. The next morning I already had an appointment set with a vendor to do the repairs. We had to change the time though because we both work and would not be home at the pre-set time. The vendor answered the phone early the next morning for me and resetting was a breeze. I do feel however that CHW tends to send the cheapest known vendors to do repairs. That is not ALWAYS the best idea. I feel like for the most part you get what you pay for where service and quality are concerned. We shall see how this repair goes. So far so good. No complaints as far as scheduling. Vendor was quite friendly and easy to work with. Hopefully the repair will be just as seamless . Anna K

2 years ago

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Beverly Stum Hutchinson, KS

Lisa did a very thorough job of getting me the best deal she could on our home and our rental house. Now I can go out of town and not worry about my renter and any unforeseen mechanical problems! also, she locked me in at a better rate so that in the next 3 1/2 years I won’t have to go through the renewal process and possibly have a price change. I’ve had other policies through a different company and their coverage was not as good as this one.

2 years ago

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Nathaniel Scott

I haven’t had the opportunity to fully use them yet for any appliance breakdown but I can say that signing up with them was pretty easy and the rep I spoke with answered all my questions. Super helpful in making sure that my appliances would be covered and for the nominal cost of a service charge to have someone come out and fix or replace what’s broken seems pretty reasonable to me.

2 years ago Edited July 6, 2022

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Roxanne Warren Downingtown, PA

I am in the process of getting a divorce and wanted to look into home warranty so if things broke I would be able to get it fixed. Tonie helped me get a senior discount because I'm over 55. Well I got the premium warranty because it covers AC and heating and many other things that other companies only cover at an extra cost, The rate was better than their base ones also. It gives me comfort knowing that I got coverage now.

2 years ago

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Robert Spangard Lexington, NC

Submitted 1st claim on-line. Within hours I received an email telling me what day (tomorrow) & what time range the tech would be there. Got a text & call 1 hr. prior to arrival and he arrived on time. Very professional appearance and behavior. Did his analysis within 20 min., explained to us what was wrong and what he was going to do and then did it. Got approval from CHW and ordered all parts needed. Made an appointment for completion in 2 weeks. Couldn't be more pleased with this first encounter. Glad I switched.

2 years ago

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Loretta Young Fort Lauderdale, FL

I received a follow up call in the morning from Amy, after my initial call the day before that was not giving me the whole picture of what Choice had to offer. My referral came from LegalShield Member Perks Program so I was inclined to go with the higher rate your company offered than what my neighbors are paying for a competitor. She was able to answer my questions to help me make the decision to override the price which the previous salesperson was not able to do. She had good customer skills and helped to overcome the increase price obstacle because it wasn't the lowest price I was offered which was my Condo Complex. Only time will tell if I made the right decision.

2 years ago

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Janak Dalal

I was referred by another satisfied customer. I use for my home and the rental properties. It is speedy and efficient. I will be buying another choice warranty for another home we are buying.

2 years ago Edited January 10, 2024

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James collison Jr Indianapolis, IN

Our AC stopped working at around 7;00 last night and the temp inside the house was 88 degrees. We called our realtor (we had just closed on the house the day before) and she contacted our rep with your company who was Mary A. Mary A filed the claim for us this morning and we’re supposed to hear something soon about when the serviceman will come out.

2 years ago

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Taufiq Anwar Laurel, MD

Service and response from the vendor to fix my AC was prompt. Since it was AC and Maryland was experiencing extreme hot weather, I requested the vendor to expedite the service call which they were able to do. The technician was able to identify the problem and fix it within a short period of time. I also called the vendor thanked them for their service.

2 years ago

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Mike Stanfield Horseshoe Bay, TX

Excellent experience from start to finish. Claim was easy to place. Response from choice home warranty was very fast. ( 12 hours). The part is like was they already had the date and time set for my repair work in the email, along with the company name and direct phone number for me to contact them! Technician was on the job in 2 days, mainly because I changed the service date with him. It was a painless experience start to finish.

2 years ago

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lynne cenerizio Palm Bay, FL

i have had Choice Home Warranty for over 7 years. I have had wonderful experience with them. I own an Airbnb and have it for that also. It is true peace of mind to know that all I have to do is put in a request and in a short time I have an appointment set. The fee is very affordable, and I never hesitate to call for service. The service people always respond promptly and give excellent service. I will never not have Choice Home Warranty. Very dependable company.

2 years ago Edited February 7, 2022

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RonL Kissimmee, FL

Quick response to filing claim, but very long wait for actual service for our A/C unit. Not really unexpected, considering the gigantic heat wave we were in. When problem arose, a call to Choice had them make a super effort to get us re-assigned and resolved immediately. We have been with choice for years and are pleased with the responses and the quick, free repairs that have been made. We can't imagine having to try and find someone to call for help for the various sorts of repairs needed, that required so many different types of professional help. One call does it all!

2 years ago Edited January 10, 2024

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Carol Leverett Missouri City, TX

This was my first experience with Choice HW. My dishwasher failed (on Friday the 13th) and Choice had a repair company at my house on Monday morning. A part needed to be ordered, so the same technician came back on Friday to install it. The technician was awesome; he was competent, friendly, answered all my questions and he cleaned up before he left. I’m very happy with Choice HW.

2 years ago

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James Mincello Ansonia, CT

Sometimes you need to ask what is and isn't covered. Sometimes it is a grey area. The best part about Choice is they go out of their way to satisfy the customer. The field agents are very knowledgeable and want to repair your claim. I always cooperate with them and they diagnose the issue as long as you inform them exactly what took place. I highly recommend Choice Home Warranty. As there is piece of mind!!!

2 years ago

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Lady Williams Phoenix, AZ

We got back from a week-trip from Denver to Phoenix and found our AC completely dead in the middle of August. I filed a claim online that very morning. The next day, an HVAC tech had our AC on & running again. It turned out to be a “bad thermostat”, nothing major. I’m not sure how CHW is with more major repairs but for now, I am fairly satisfied both with CHW and the HVAV tech they sent from Valley View.

2 years ago

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Robert Murphy Valrico, FL

Choice is the best. I've been with them for 4 years and they've always given me what they have promised. This last breakdown was a garage door motor opener and they sent #1 Garage Door from Orlando to fix the problem. In 1 hour the tech installed a new motor with logic board and my problem was solved. The tech was courteous and knowledgeable and tightened my springs to make sure the door opener would work to perfection. He even lubed the rails. What more can one ask from a warranty.

2 years ago

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IRENE L HENDERSON Charleston, SC

I have Choice Home Warranty and they are outstanding. I recently had a problem with my dryer and garage opener. They came to fix the dryer and decided it wasn't worth fixing and gave me a cc for Lowes to get a new one. They also came and replaced my garage opener and it works perfectly. Both appt came the next day after I called amazing. I have a 5yr contract because you never know when something breaks and you don't have the money to fix it. For a $45 service call they either fix it or replace it and you can't beat that.

2 years ago

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Sheri Torch Canton, GA

This company had a high rating with Consumers Report and after dealing with the sales rep I can see why. He was kind, courteous, and well spoken. His explanation of the coverage was clear and precise. Gerald was able to help us with better rating for seniors, which was an unexpected bonus for our small budget. We hope our policy will be all that we expect it to be!

2 years ago

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John Elliott Omaha, NE

From the time I notified them of my air conditioner problem until the a.c. being back in service was about 24 hours! And I contacted them on Sunday! I’m extremely pleased with their rapid service and follow up. The technician that came here had the problem diagnosed and repaired in a short amount of time. I’m extremely pleased with my experience with Choice Home Warranty.

2 years ago