Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Ron

They did all they could to fix my washing machine and when they could not fix it they did as they promise and replaced the machine for me. They send out qualified people to look at the problems.

4 years ago

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Verified Customer

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Linda And William Niles, OH

It was easy filing a claim. They took care of it quickly. They have great service technicians that can accomplish the job. I was very satisfied with the work the tech did on my air conditioner.

4 years ago

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Verified Customer

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anonymous Pickerington, OH

The warranty covers most things that break down in the house and they provide quick service. I've had a few times where I've called them because I've needed something fixed and they took care of the right away.

4 years ago

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Verified Customer

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Gary Melton Green Valley, AZ

Our dryer broke down and they responded very quickly and got someone out here within the next day. The billing was very easy. I was very happy with them. They stay in touch and are easy to reach.

4 years ago

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Verified Customer

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Edna San Antonio, TX

It covers everything that's necessary to run a household and the service fee is reasonable. The process was ok but the fact that there are no individuals to speak to regarding claims is frustrating. I used them for the first time in almost 3 years. The process was smooth but I had some questions unanswered because there was no one to speak too.

4 years ago Edited January 10, 2024

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Verified Customer

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Carmen

My fridge couldn't be repaired so they're covering a new one for me. Every time I ask for something they are right there and they take care of it right away. I never have a problem when I call they're always there for quick service. I would recommend them to my friends and neighbors.

4 years ago

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Verified Customer

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Sandra Madison, MS

We had a malfunction in our air system in the bathroom. It was covered under warranty and they came out and fixed it. The contactor came out here did a great job finished fast ahead of schedule and was very professional.

4 years ago

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Verified Customer

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Mike

They sent a plumber that took my money and never did work required and when I check his back ground on BBB he was very poorly rated and I had to take him to court to get my money back .

4 years ago

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Verified Customer

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Jon Bixler

Has been very easy to utilize my home warranty the two times I had to use it. Both repairs were completed within 48 hrs of putting in request. Call back for scheduling was within the hour.

4 years ago

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Verified Customer

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Daivmani Sivasailam

i have used them for my main house and a weekend property, i have had good experience with my main house (plumbing and air conditioning) both were fixed on time with no issues. However, they couldn't fix the refrigerator and the payment for a replacement was not to my satisfaction

4 years ago

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Verified Customer

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Joyce Smith

The first technician came out twic and did nt resolve the issue with my A/C. So Choice sent out a technician from another company, who qiuckly knew what the problem was and resolved the issue. I was noot happy that I had to pay three service charges for the same problem.

4 years ago

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Verified Customer

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Cherie Tuttle

We had an AC issue and Choice Home Warranty was at our home the next day and had the problem fixed in less than an hour. The service tech was very polite and professional. I highly recommend Choice Home Warranty.

4 years ago

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Verified Customer

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Adam Berlin, MD

Customer service is quick and they get a person out to come at the house and good at communicating the process to get reimbursed. Everything has been great. My blower fan went out and I called Choice and took the reimbursement option to get another company to come out.

4 years ago

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Verified Customer

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Lisa Saint Cloud, FL

It gives me peace of mind. I had one incident not too long ago with my air conditioning and they got somebody here the next day. I was very pleased with the process of everything. The exceeded my expectations honestly.

4 years ago

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Verified Customer

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Katherine Commerce, TX

When I call them they always answer me or get back to me promptly. I just had to call last week because my AC went out and it was a blown motor in my AC unit and the guys coming out this afternoon to fix it.

4 years ago

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Verified Customer

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Robert

They are easy to get in touch with and easy to deal with. I've never been disappointed with them. I had a noise coming from my dryer. Choice had repair people there a day and a half later and it was fixed in 15 minutes.

4 years ago

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Verified Customer

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Marilyn Jonesboro, GA

The last time I used them was for an electrical issue. I got a call within 4 or 5 hours from an electrical company and we set up a time and it worked out perfectly. I've never had a problem with them taking care of my needs.

4 years ago

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Verified Customer

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Charles Plano, TX

We have a leak somewhere in the house and it's been almost a month and we still don't have answers. Prior to this they've been excellent. Very accommodating and quick service.

4 years ago

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Verified Customer

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Samuel Maryville, TN

One of our AC units quit cooling. I got an appointment at the time I needed and the agent was efficient and kept us informed on when he would be there. It's been working great since.

4 years ago

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Verified Customer

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Lynne

After my request for service they were very prompt. I trust them to get someone to help me. Which they have done and the people that have come to my house have been very good and very nice.

4 years ago

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Verified Customer

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Steve And Drusilla Marana, AZ

We live in Arizona and our AC went out. They got here right away to fix it. The company choice picked was prompt and went the extra mile to get it fixed. We were kept informed throughout the process.

4 years ago

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Verified Customer

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James Norfolk, VA

I've used their warranty twice. The first time it was not repairable and they cashed me out. The other time I got prompt service and it was fixed in 15-20 minutes. They do what they say and are prompt. I'm wholly satisfied.

4 years ago

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Verified Customer

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Graciela

I enjoy being able to go online and make my situation noted. Their policy is clear and descriptive. They tell you exactly what services you have. They are very informative when I call and give me the information I need

4 years ago

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Verified Customer

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Mohammad Leesburg, VA

They are the best of the best and everybody I talk to I recommend them. They are there when you call, immediately. You can depend on them, they are nice people. I think they are the best available.

4 years ago

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Verified Customer

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Cesar Yuma, AZ

It would be better or more convenient if the technicians that they had get requests done within the twenty four hour frame and not make the customer wait. Choice answers quick and give me the claim number and everything and the technician approved it but getting the technician was hard.

4 years ago

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Verified Customer

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Judy And Keith Portland, OR

I called to get a hold somebody and the person called me back to set up an appointment and fixed the problem very promptly. I've used Choice a couple times now and it has been good service.

4 years ago

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Verified Customer

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Terrence Cleveland, OH

Called to request an appointment to have air conditioner checked. Given an appointment by choice warranty but when we contacted the company we were told they knew nothing about it. Said they would come out in a week from 9 am to 6 pm. We waited all day and no one showed up. Called them the next day and was told they just received request and would be out in 1 week. We are in our 80s and just happy that our AC is still running. Very disappointed in this service.

4 years ago Edited January 10, 2024

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Verified Customer

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Jessica San Antonio, TX

Quick, easy, and personable. We had a plumbing problem and we also had some problems with our AC and they were able to at least diagnose a problem tell us what needed to be done and helped us get a handle on it.

4 years ago

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Verified Customer

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Lisa

Since I've only used it one time, it is expensive, but that's all I've ever needed. I've had coverage for three years. They are quick to respond and get me someone over to help. Their customer service is very fast and clear.

4 years ago

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Verified Customer

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Latricia Lorenz

I've only had Choice for a few months but unfortunately I've had to call them twice. Both times they were very courteous and sent repairman the next day. I'm very happy with Choice!

4 years ago

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Verified Customer

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Gloria

I have only had 1 experience with service with Choice, and it has been favorable. Service tech arrived on time, and I had my appliance fixed within a few days due to parts needing to be ordered.

4 years ago

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Verified Customer

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Michele Wichita, KS

Customer support has been very professional and answered all my questions. They sent somebody over that day when my air condoning wasn't working and that was great. It is the best value for money.

4 years ago

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Verified Customer

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Anonymous Houston, TX

I have been very pleased with Choice and the technicians they have. They've all come with the parts and been very courteous and done a good job. Choice has a knowledgeable staff and they call you back and are professional.

4 years ago

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Verified Customer

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Joyce Wilmington, DE

When I talked to the guy he was very nice and he explained everything to me. I haven't had any problems yet. Unfortunately they don't cover microwaves that sit on the counter.

4 years ago

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Verified Customer

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John Melbourne, FL

So far, I've not had any problems. They were very helpful. We've used them twice and each time it has worked out wonderfully. It was handled efficiently and in a timely manner. We're happy with the program.

4 years ago

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Verified Customer

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Jeannette Marana, AZ

They use very good professionals who do a good job. They were really quick and had no problems fixing my garage door, it was up and running in no time. It is a very easy process.

4 years ago

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Verified Customer

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Donna Chandler, AZ

They were very good when I called and set up and they sent me emails to keep me informed about what was going on. They are outstanding, they got person here the next day by nine AM ro fix my air conditioning.

4 years ago

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Verified Customer

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Shibli Las Vegas, NV

I had a problem with leaky faucets in the sink kitchen and the ice maker stopped working and they responded very quickly. They are the best and most honest company, I recommend them highly.

4 years ago

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Verified Customer

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Debra Rospond

Because they got someone out within reasonable time. Technical said needed to be replaced. They sent an email on amount of check, looked up what a new would cost and revised there amount. Very good customer service.

4 years ago

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Verified Customer

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J Moore

I have had 2 claims on my AC unit this year. I learned from the first techs that came all that is ever going to be done is to piece and part it to fix. As long as you can get a part that is all they are going to do. Won't replace the unit or appliance unless you can't get a part. My AC went down on a weekend in July. I did online claim and it was going to be 3 days before they could get someone there. I called a tech I knew to come and look at it. Per CHW I was told anyone could fix and the repair was approved by their authorization dept. It took multiple phone calls of being bounced back and forth between the authorization dept and customer service I finally get something in writing that showed the repair was approved. What they neglected to tell me was that they would only reimburse so much at their rate. So i was out over 600.00 for the repair that I had to pay. You have to go with the company they send to only pay the co pay. I don't like not having a choice in who is doing the work. I was considering renewing this when it was up for renewal but for what it costs you per year, I don't think it's worth it. I will not be renewing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 19th, 2019

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Verified Customer

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Jeffrey And Gina San Antonio, TX

Every time I call they get someone out as soon as possible. The dryer was acting up and they came out and fixed it right away. It wasn't heating up but they fixed the heating element.

4 years ago

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Verified Customer

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Margie

I was referred by a family member. They're very professional courteous and informative. I had a problem with my fridge that wasn't able to be covered however they did reimburse for food damaged.

4 years ago

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Verified Customer

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Lilie Dallas, TX

The customer service was friendly and informative. I had a plumbing problem and they sent out a plumber and he wasn't doing what he was supposed to be doing. He didn't complete the job and I had to call someone else and they completed the job. I had to pay that extra money.

4 years ago

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Verified Customer

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Jordan Marcus Hook, PA

Lately, I've had multiple claims for them and they've denied ever singly claim. Then it has to go to a supervisor for review and then after the supervisor refused it, they usually do a pay out but it's a pain that every single claim gets denied, even for things that are routinely covered. I'm not sure why they are in the practice of doing this, but it's super annoying. There's been multiple times when they can't use your own contractor and it's a nightmare to make your contractor call in and then make your contractor wait on hold for five minutes before they pick up. They don't want to pay for the labor of the guys that come over quick.

4 years ago

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Verified Customer

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Jacki Somerset, WI

I haven't had any issues or problems with Choice. They've been very good. Any time I have any problem, I call them. When my washer broke, they responded immediately and got someone to come out.

4 years ago

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Verified Customer

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Dave O. Dayton, OH

I have needed to use my home warranty twice recently since joining Choice Home Warranty. Both have been pleasant and cordial, with a quick response and resulution through CHW.

4 years ago

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Verified Customer

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Caputo Richardson, TX

I have liked all the contractors that I have used with choice home warranty. They have a great plumber through A-1 service and their air-conditioning repair contractor was excellent. They have really good contractors.

4 years ago

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Verified Customer

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Dan Charlotte, NC

I'm a new customer, very happy with the package and price, and the interaction with the sales staff and their ability to answer questions and take time with me was a good experience.

4 years ago

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Verified Customer

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Fereidon

Whenever I call they schedule an appointment as soon as the next day. They respond as quickly as possible. My washing machine couldn't be repaired so they gave us $300 to replace it.

4 years ago

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Biren

When I signed up, the copayment which was agreed upon was not reflected in the contract paper work which came through, because the sales rep didn't go though all of it. When I contacted their customer service, they corrected it. The pricing was right for what we were looking for.

4 years ago