Name: Choice Home Warranty
Rating: 3.8

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Mark Sanford Comfort, TX

Thus far, I have used the home warranty service plan on only two different occasions. Each time, the service has been quick to respond to the issue presented. The service was excellent and got the job done on the first visit. Plan to continue their services in the future.

8 months ago Edited January 10, 2024

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Steven Schottenfeld Brooklyn, NY

We were very satisfied with the service by Choice. The technician was courteous and professional and fixed our washing machine properly. He also explained that he would have to order a part but assured us he would also be the person to come back and finalize the repair. Great service!

8 months ago

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Samuel Dean Pearland, TX

The repairman identified and fixed the problem within 10 minutes of arriving to my house for $65 service fee. A service man from a different company was at my house for 30 minutes to 1 hour, charged me $240 maintenance fee, and said I need to replace the furnace for $6,700.

8 months ago

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Francis Villanueva Copperas Cove, TX

Mr Rese S from 2 fools &some tools electric LCC do an amazing job in our property i hope choice home warranty will continue to do business with this kimd of contractor so customers like me will benefit on his skills by fixing our issue

8 months ago

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Anna Williams Katy, TX

In general, the service and contractors have been good and filled the call for service in a timely manner. My main difficult at times has been in reaching an operator. However, those online have been very accommodating and considerate. We are pleased with the service.

8 months ago

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Nancy

I was without air conditioning for 2 days of 100+° temps, and recovering from surgery. I called CHW several times, and the CSR's were borderline rude. Once the technician was FINALLY assigned, he was at my house within a couple of hours and had my a/c back on and functioning well. So KUDOS and 5☆ to Justin with Birdnow Mechanical, and 1☆ to the CSR's at CHW. Previously, my water heater went out, and I had to have it replaced. The plumber CHW sent out submitted the information, but I ended up having to pay out of pocket for the new w/h.

8 months ago

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Wayne St. George, UT

They were untruthful in their response to a repair service. Rather than repair the refrigerator for a 3rd time (a design flaw with the refrigerator) I requested they just given the me cash for the repair appointment and parts to use against the cost of a new refrigerator. The manager I spoke with said it was against their policy to do so, and besides the appointment and parts had already been paid for. When talking to the repair company they said that was impossible as they hadn't event billed the insurance company. They had recommended that we replace the refrigerator due to the design issue. It is hard to trust a company that says they are the best, when in fact their team members can't event tell the truth.

8 months ago

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DLR Rocklin, CA

We picked Choice because of their high ratings and extensive plan coverage. We have not had a home warranty before, but it was paid for when we purchased our home. Our AC broke on the first day it hit 110 degrees. We called Choice on Sunday and they responded. We learned that their service comany (Sears Home Services) could not come out till the following Friday. We felt that was too long to wait given the heat. Choice let us hire an HVAC company and they came out on Monday. The condenser fan motor was leaking fluid and seized up. The part had to be ordered from Trane because our unit was 34 yrs old, and no one had it in stock. It took a couple weeks gor the part to arrive. Meanwhile, Choice sent us a questionaire and wanted pictures of the AC unit and part. They also wanted the technicians pay rate and part cost. We quickly learned that this information is not shared by most HVAC companies, including the one we hired. We called several other HVAC companies to see if they would work with a warranty company and the answer was, "No". So this caused us some stress and the technician wanted to cancel the order. On the day the part came in and the technician was enroute, we received the approval to proceed. We were prepared to pay for the repair, because Choice was making it difficult. Then more pictures and questions needed to be submitted, and in about a month the claim was paid by Choice. We believe that our experience is probably typical with warranty companies. The fact that most HVAC companies wont work with them, really limits the homeowner. The Sears Home services in our area did not receive good ratings and we think they handle most calls for Choice. We were offerred a renewal rate that is the same price as the part that was replaced.

8 months ago

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Keith Link Fredericksburg, VA

Choice Home Warranty came highly recommended by my son, who had used them for many years. From our first experience making a claim we found CHW to be very responsive and the technicians sent were highly capable. We highly recommend them to any home owner or renter.

8 months ago

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Evelyn Poulo

In the 6 years that I had your insurance, I've had a microwave handle replaced; some damaged sheet rock, from a roof leak, fixed; my stove's ignition system fixed, and a new pump put into my dishwasher. All were very much appreciated. Of course the insurance was $2100, and I paid out $45 each occurance. Your techs did a good job. I would suggest you give homeowner's receipts for the work completed. I had nothing to show a prospective buyer to prove repairs had been completed. Also appointments should be announced by texts on smart phones in addition to emails.

8 months ago

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ronald hunter Alvin, TX

I love the services I’ve received from this company. The work has always been excellent and the communication has been great. Prior to coming to Choice Home Warranty, I used an another company but the quality of service was poor. I love Choice.

8 months ago

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Reverend Kirsten Hancock San Antonio, TX

I like the price and peace of mind. The customer service & response time has been unsatisfactory on 3 claims— 1 on my microwave, 2 on the HVAC. They sent a repairman to fix my microwave 3 times then did not tell me it could not be repaired. I found out from the microwave repairman and then it took me another month to get the email voucher. Likewise, my heat went on my hvac last winter. Took a week to send someone. He had to order a part. Part arrived. Wrong part. Reordered. Broken part. It took 3 weeks to fix the heater. Fast forward to July heat wave (triple digits daily) in San Antonio. A/C goes out & it took 48 hours to get a repairman there. They could only give me an 8-hour window when someone might contact me but said I could call someone on my own. I spent 2 nights in a hotel & the guy fixed my A/C in 10 minutes. The Service provider was amazing. I let the microwave stuff slide bc you can make do w/o a microwave but you cannot be without A/C in Texas summers. Choice Home Warranty seemed indifferent to the emergency.

8 months ago Edited August 18, 2023

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ALFREDO E CERVERA San Antonio, TX

Unfortunately, I can't provide a final rating because the job isn't finished. Contractor has gone over and above anything that they can do from the technical side. Very knowledgeable and responsible. I'm waiting for the job to be completed because they found a refrigerant leak and requested a stop leak treatment and recharge. Stared last Thursday. Job is ongoing!

8 months ago Edited January 10, 2024

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Stuart Davis Macon, GA

Except for one service call that I have had the technician was extremely competent and very polite. On the occasions that I had to select a technician out of the network, I was reimbursed the cost minus the service call fee in a timely manner.

8 months ago

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Robert Alison McCalla Miami, FL

I liked Elizabeth’s work and flexibility in order for us to communicate the changes and the discounted prices. I like the additional coverage of rust, corrosion, sediment, pool, SPA, septics, septic pumping and additional items that have been added to the policy. These items being added has given me more peace of mind.

8 months ago

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Jennifer Nguyen Boardman, OR

Excellent service as I have expected. CHW responded quickly after I filed the claim about my home warranty insurance. They contacted me and inform about the status of my claim, the name of the company which will take care my claim. Thank you CHW my home issue was resolved in an appropriate timely manner.

8 months ago

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Katie Rodriguez

I have been a Choice Home customer for nearly a decade. Choice Home generally covers most necessary items, however, their customer service is subpar. When a major appliance or system breaks in your home, it can be very stressful and overwhelming. To spend time waiting (sometimes days) for a technician to get assigned and then to spend additional time advocating for adequate reimbursement for appliances or waiting for parts (sometimes up to two weeks!) while being met with resistance from customer service staff can be exhausting. There are some good customer staff members, but those who are rude and argumentative spoil the lot. I continue to be a member as my home is older and I have generally had success with getting appliances replaced, but the protocols and procedures during the claim submission, review, and reimbursement process are what drive my 3 star review.

8 months ago

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Jacqueline Indianapolis, IN

They've always been able to get someone here. Sometimes it takes a little longer than I would want, but they've always found somebody and except for 1 experience, it's been very satisfactory. What they've done and the people they have sent have been marvelous.

1 year ago

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Verified Customer

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Pamela Chesapeake, VA

Every time I've called them and submitted a request, I was almost immediately contacted by someone that came out and took care of it. I think the price could be a little bit less for the overall package.

1 year ago

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Samuel And Jill Odessa, TX

They cover everything. I've had to use it my warranty three times this month. Three of my major appliances went out. One was fixed, the other one was denied because they said it was unusual usage of the appliance because we had an electrical outage and the dishwasher didn't come back on and I'm still waiting right now for my washer to be determined what they're going to give me a settlement or not.

1 year ago

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Maclyn And Carol Colleyville, TX

The last time I used them was for a hot water dispenser and they came out and checked what needed to be replaced and it was turned down. They said it's not covered, but if it wasn't covered I think they should not even send anybody out to struggle on the phone with it, save me 65 bucks. Physical service has kind of been all over the board, mostly good.

1 year ago

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Verified Customer

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Anonymous San Antonio, TX

A few months ago, I was having problems with my air conditioner. The compressor was making a tremendous amount of noise. Choice had a guy out here but he said Choice won't fix that because it's just making noise. I live in a small neighborhood with 105 houses, retirement place for over 55, so the houses are pretty close together and I said this thing is making all this noise and it bothers my neighbor at night but Choice won't fix it, not for just making noise, so I was very disappointed in that.

1 year ago

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Verified Customer

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Kevin & Sharon Fallbrook, CA

I had to use my warranty last month because my dishwasher broke. Within like a day or two they were contacting me and setting up a schedule for them to repair my dishwasher. They were a better fit for us for home warranty.

1 year ago

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Verified Customer

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Anonymous Severn, MD

They've been professional and have responded very quickly. My heat went out and and the very next day someone was here. They had to order a part, which took a couple of days, they still responded very quickly and ensured that I that my heater was fixed correctly. They've been very responsive when I've had to make a claim.

1 year ago

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Verified Customer

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John Coatesville, PA

I've had two claims. I'm still dealing with one right now, but the first one was pretty easy and people were helpful. There was no language barrier. Everything was pretty clear and concise.

1 year ago

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Verified Customer

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Smita Tarpon Springs, FL

Overall they are very successful. They have kept increasing the price even though they promised me that I am grandfathering the same price for life but they increase my price. That is disappointing.

1 year ago

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Verified Customer

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Ritu Cumming, GA

The services are good. I have had my dishwasher repaired once and it has worked ever since. One time I logged that wrong request and then they really charged me twice. If a customer is doing something wrong because of the system and the way it is designed to submit a cliam, the penalty should not come to the customer.

1 year ago

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Marlin / Carolyn North Las Vegas, NV

The customer support has been excellent. We've had excellent service and with the people that they supplied us with as far as you know with our our warranty and it's been excellent.

1 year ago

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Verified Customer

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Jacqueline Decatur, GA

The only thing I don't like about Choice is when when you need something replaced in your home, you have to wait 30 days in order to receive a reimbursement check to get get your product. Once I call, I don't have any problems with speaking with someone, they get me back to the right person that I need to talk to to get my claim out.

1 year ago

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Verified Customer

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James Las Vegas, NV

I don't think it's great, but it's okay. Customer support is fine. We had to leave out house when the AC went out and they couldn't get anyone to us sooner. It was sweltering. But that wasn't really their fault.

1 year ago

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Alec Orlando, FL

I thought their prices were fair and their coverage was good. I've always been able to get help by calling. I just had to use it for my kitchen sink. It was mostly a positive experience, but I did have to pay out of pocket to get the faucet that we needed. But the sink wa repaired, and I'm happy about that.

1 year ago

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Verified Customer

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LINDA JIRDON Alton, IL

There's nothing to dislike about the company. The service was great. They sent a technician out within a few days. The technician was even great. Having them as my home warranty was the best choice.

1 year ago Edited January 10, 2024

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Anonymous Las Vegas, NV

They have always sent reputable technicians out to the house for my responses. This is the first time in about 5 claims that I've ever had difficulty. One of the technicians misinterpreted why my appliance went out and were denying it, so the company is talking to them to square it off.

1 year ago

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Verified Customer

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Anonymous Mason, OH

It's easy to file a claim. It's all digital and all communication, appointment and schedule are also online and shared over e-mail and text. The actual service providers are also pretty proactive and good in communication.

1 year ago

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Verified Customer

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John Ocala, FL

The company that did the work for me were quick about it. They came in and found the problem, and it only took another 2 days to get the part in and it was all finished. Fastest I've seen companies do it.

1 year ago

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Verified Customer

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Nelson Indianapolis, IN

I didn't actually talk to anybody directly, but their online process was super easy and I had an appointment confirmation within an hour even though I did it at 9:00 o'clock at night.

1 year ago

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Verified Customer

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Anonymous Joshua Tree, CA

It took them 4 days to get somebody here and we had a plumbing problem so we had to turn the water off. We couldn't take a shower, couldn't flush the toilet. Choice advertises 80% of our claims are responded to within 24 hours. Well, with me it took 4 days to fix the leak. The guy sat here for 2 hours, probably on the clock, waiting for Choice to okay. The quality of workmanship was first class and it got done and Choice paid the bill. So you got to be happy with that, I just wish it could have gotten done 2 days sooner.

1 year ago

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Verified Customer

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Mary Kay Duluth, GA

It was just a matter of a phone call and within just a short period of time I had a contractor call me and we set up an appointment and they fixed whatever it was I needed fixed.

1 year ago

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Verified Customer

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P. Inverness, FL

I had a toilet that wasn't flushing properly. So Choice sent a plumber over to take care of the problem, and he did. He did an excellent job in taking care of it. Very professional.

1 year ago

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Debbie Las Vegas, NV

We had 2 experiences that weren't so great, but the rest have been very good. One was when we called them to come to fix the washer which was recently 2 years old, all the guy did was look at it, say it wasn't covered and he left. That left a bad taste in my mouth, I thought that was awful. He didn't even check it out or anything. A few weeks ago our dishwasher got fixed and the person did a great job, that would be a good experience.

1 year ago

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Verified Customer

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Domenick And Mary Beth Newtown, CT

We had to fix the garage door and we called, they didn't call us back but they did make an appointment right away. The guy came out and then we needed it sooner so they were able to change it to sooner. The guy was great. He did everything he was supposed to do. He was very efficient and we had a good experience.

1 year ago

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Verified Customer

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Anonymous Cookeville, TN

I wouldn't go to nobody else. I would choose them again if I had to do it again because they listened to the customers. They got done what was needed done in an appropriate time.

1 year ago

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Harun And Yasemin Collierville, TN

I used them several times for a couple of plumber issues and they were responsive. It's easy, the website is user friendly, so you can make the claim and then follow up with them much easier. I like it.

1 year ago

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Verified Customer

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Lewis Glen Burnie, MD

We had a problem with our microwave, called, got response right away. As soon as the technician came over, it was fixed. We had a very good experience with the technician and with the response we got for the repairs.

1 year ago

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Verified Customer

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Pravina & Nitin Monroe, NC

I called and very quickly, the technician called for the appointment and I got the e-mail about it. The technician came and fixed the fan that was making noise. It was a good experience, keep it up.

1 year ago

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Verified Customer

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Kristin Kansas City, KS

I had to use it recently to get my washer fixed and that was great. They came when they said they were going to, the washer was able to be repaired, and the technicians were really good

1 year ago

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Verified Customer

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Anonymous East Saint Louis, IL

I got a response when I did call and had a question about service. I went online and I contacted Choice with my area of need and they contacted me and informed me of when a repair person would be out to my home.

1 year ago

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Verified Customer

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Patricia Saint Paul, MN

I just recently used it for 2 things. My oven was not working correctly and the technician came out and got the part, got that replaced and I'm very happy with that. However, I also have a washer dryer stack and the washer started to leak and the technician came out and recommended that it be replaced but Choice said no, get the parts and fix it. So I waited for the parts to come in and the technician to come back and then when he came back he could not repair it because he couldn't get the old part out. Then Choice told me they would offer me so much money, which was about half of what it cost me to replace it. And they said I could talk to an agent to discuss it. But when I got around at that time to get the agent took another week because their appointments were all taken. So that was another week. And so I just spoke with the agent a couple of days ago and then she said, well you know, I just wanted to make sure that there's nothing that we're missing and she said we're well aware that you have a stacker unit. I thought maybe they thought I just had a washer because the amount they are offering is just enough to replace the washer, basically a very basic washer which is fine. But she said no, we're well aware it's a stacker, but she said we offer you the price that is wholesale. And I said, well, I can't get it for wholesale and and I said it's going to cost me twice what you're offering me. And she said, well, that's what it is, so I'm very unhappy with them, quite frankly because I was under the assumption they would either fix it or they would replace it. And they're not doing that.

1 year ago

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Cheril Great Falls, MT

They're very friendly and they try to be helpful, but they just don't seem to understand that Montana is a different state than the others and we're pretty widespread, so it's kind of difficult for them to respond to people and get people to come and visit with us, help us with our issues.

1 year ago

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Verified Customer

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Ken Casper, WY

I had an air conditioner problem last summer, they couldn't get anybody. That's why I had Choice Home Warranty to take care of it for me, so I wasn't very happy on that one. I had my oven go out here in January and again I am saying they didn't have anybody to do it. It's just kinda irritating to get that. If you want to do it yourself, why do I have the warranty. I could turn it in to get rebated, but I just didn't know that at the time. Then 2 days later I got an e-mail saying they'd come to be there the next day to fix it up. And they did, they did a good job.

1 year ago