Name: Choice Home Warranty
Rating: 3.8

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Shannka Edmonds Killeen, TX

When I signed up I was told that if the appliance ever had to be replaced it would be with the same model or the latest version. I'm still using my broken refrigerator cause one it wasn't fixed and 2 the funds they are offering for a newer refrigerator from Lowe's barley get a refrigerator had I known they would just give me whatever I would have went with a different warranty company very disappointed the gentleman sold me a dream

1 year ago

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celia Tucson, AZ

Quick response to sending technicians ... and all technicians have been really helpful and good. But if you have two things that go bad (oven, refrigerator) at the same time the fee is doubled. For one technician who handles both refrigerator and oven, it is billed as two visits though only one person shows up. Feels like that is a rip-off, and more can be done in this area. Working with someone on the phone is completely unsatisfying as the call center is outside of US and there is no context or support to get satisfactory answers.

1 year ago

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Randy & Debi Venice, FL

Whenever I call I get their attention and I get feedback. They are constantly checking on you to make sure everything's okay.My washing machine needed some work done on it and they came out said that they were gonna pay for it. They offered me the best deal on six different condos that I own.

1 year ago

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Detra District Heights, MD

The individuals that I've had the pleasure of interacting with were not as customer oriented or friendly as I would expect for a company that is supposedly providing warranty services for people's homes. I just did not think that the individuals who were assigned to my claim did the due diligence to research the actual home appliance that was in question and the money that they offered me to settle a replacement of the item was ridiculous. When you're talking about comparing one item to another, a stove top does not compare to a double wall oven. I'm trying to get out of my contract and get my money back because I paid for 3 years in advance.

1 year ago

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Raymundo Oklahoma City, OK

My refrigerator went out, so put the claim online and was easy. Got an e-mail and a phone call for an appointment that was going to be set up with a local technician. They gave me the verdict that it needed to be replaced. The only downfall is that they said that it could take 15 to 30 days to get the gift cards to get a new refrigerator. Everything else was awesome.

1 year ago

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Cathy And Tom Wolfforth, TX

We had a couple issues and Choice was not able to help and I was a little disappointed. They wouldn't even listen to what the problem was. One issue was a range. When we first moved in, the range was inoperable. It was very unsafe. We called the warranty department on it. They sent a technician out. He agreed that it was really unsafe, but he said that he could not recommend it to be replaced, but that he could put in the notes that we wanted it replaced or do like a replacement value or something. I can't remember the exact wording but he said as long as the parts were available that would be what he would have to do. When I called Choice Warranty to talk to them about it, they said sorry, there's nothing we can do. The technician said that it would be fixed and that's all there is to it. And they said, we see your notes, and we saw that he said it was unsafe. We saw that you said it was unsafe, but it's fixable.

1 year ago

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Sue Venice, FL

I've only used it twice. The first time I used it was for a plumber who didn't come. I called him, he said, "Oh, I thought you cancelled." And we hadn't cancelled. He did come and he was very nice, but he didn't tighten all the screws and the toilet leaked, but luckily my partner was able to fix that. The last time, which we just used last week or two weeks ago, was the air conditioning guy and he was very good. He came on time, he called me before he came, he fixed the problem and knew what to do and he was good.

1 year ago

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Dennis

I had the five year plan at my house myself and I had an oven that went bad or the burner went bad. They couldn't replace the burner so they ended up just replacing the oven itself.

1 year ago

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Nancy Greensboro, NC

I've never called without getting a pretty quick response. Sometimes it takes the service providers a little longer to get out here, but I've never had any problem getting through to Choice.

1 year ago

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Sheila Gaithersburg, MD

I needed to use it for my bathroom. I really liked the provider they they sent. He called the day before, he called the morning of, came on time. Diagnosed and fixed the problem pretty quickly. Great.

1 year ago

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William Arrasmith Melbourne, FL

I had two things break at the same time. Choice was fantastic through the whole process. Professional, fair, supportive, and got me going again quickly. Couldn't be happier!

1 year ago

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J S Marrero, LA

I like how quickly I am contacted when I make a claim, however I have been less than impressed with the quality of the technicians. My last service call was to repair my dishwasher. The technician arrived and diagnosed a motor issue. I paid his fee, and never heard back from him. I had to hire another technician to repair my dishwasher because I had been unable to use it for a month.

1 year ago

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karen delucas Lake Worth, FL

Service was good, but I would prefer to speak to a person (that speaks english clearly) when I have a problem and need to describe the problem. The servicemen that have come to the house have been informative, clean, respectable and knowledgeable.

1 year ago

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Jane Olmsted Mc Kinney, TX

They were easy to work with and quick to let me know the decision to let me purchase a new fridge/freezer. However waiting up to 30 days before I have my funds to do so is WAY to long. Lucky it's a garage fridge. I couldn't have gone 3 days without a main one!

1 year ago

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Rayneal Jonesboro, GA

I never really had any problems. When I called everything was taken care of. I just used it for my toilet. It went very well. He fixed the inside of the toilet because the toilet wasold and he was thinking that they were going to replace it, but they didn't. They just ended up you have to redo all the inside.

1 year ago

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John New Orleans, LA

I had a plumbing backup. The company choice sent out a Plumber and I think he was able to correct the problem within the first day. Customer service looked into a problem I had with coverage on one item and it was cleared up very quickly.

1 year ago

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Della Fort Mill, SC

The repair person for my fridge was excellent, he was attentive and knew what he was doing. The response time was was good and I couldn't have asked for it to have been a better experience.

1 year ago

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Marilyn Canyon Lake, TX

The service has been pretty good. They respond quite quickly, it's just they can't get it together about ordering parts and things like that. My washing machine quit. They came over quite quickly. Within a couple days. They were here to have somebody look at it. He ordered parts, parts came, somebody came to put put them in. They weren't the right parts. Still have no washing machine. And it's been, I think we're going on three weeks now without a washing machine.

1 year ago

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Joseph

I had an oven go out and. I filed the claim for repair. The first company came out and it was terrible. I basically called and asked that they find a competent service technician. Which they did, and he was excellent. Solved the problem and actually did went beyond what the call was for.

1 year ago

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Allyson West Palm Beach, FL

Everytime I've called I've gotten an appointment in 24 hours. Recently, the dryer was making a thump noise and I had the technician come out and there were coins that got into the drum and he fixed it for $65.

1 year ago

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Jawed Scottsdale, AZ

I think I have been with them for almost 5 years and most of the time I've had good experiences with them. A good experience was they worked with me to take care of our microwave, which was an old microwave. They paid me for it because they could not find a suitable replacement.

1 year ago

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Lisa New Orleans, LA

I needed to used my warranty for a new faucet that was replaced that wasn't getting hot water. It was referred to one of their contractors and it's been fixed. I think the service charge is kind of high because I started out at $45, now it's $85.

1 year ago

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Dana And Jeramie Forney, TX

I have used them two times. Both involved water leaks and they had somebody out within 24 hours to fix the repair. Prompt and accurate. Broad coverages and competitive pricing.

1 year ago

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Anonymous Fairburn, GA

We had Choice a few years back and since that time we tried a couple of other home warranty systems and Choice has by far the best price and from what I've seen, the quickest response time.

1 year ago

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Gregg And Jo Montgomery, TX

So far I'm satisfied and I don't have any problems as of yet. The frustration I have is they try to put everything online and as an older person, I prefer to talk to an individual. There was a certain amount of communication issues, but in general it gets resolved.

1 year ago

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Charles Denham Springs, LA

The support is excellent. It seems that everybody has come to fix whatever we need. They're very qualified, very professional, and very knowledgeable of what they're supposed to be doing.

1 year ago

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Darrell Gilbert, AZ

Every year or so they try to raise the rate and they don't ever tell you and I'm on a fixed income and they're always trying to give away stuff for free, but they won't leave long term customers alone. And then when you use the warranty, like I'm waiting today to get my dishwasher fixed and I have been without it for 10 days, so I'm not real happy with the way they scan their people that they use to come do the work. I think they need to improve on that and know who they're sending and the people that they're sending need to be more more prompt. I've had the parts in my house for about a week now. I think that home choice warranty could do a better job about that. I think that when we have a long term customer like myself, you can leave us alone, especially when I've explained to them I had cancer, I'm on disability and I can't afford to have them keep jacking my rate up every year because they throw it in the computer and it spits it out at the higher rate. They even tried to raise the service fee rate and they don't give you any warning. When you bring it to their attention, they don't give you any hassles about reversing it back to what you agreed upon, but they shouldn't even mess with it. And if they do, they should send in writing the fact that they need to do this or this or this, and give you the choice at that point, so it's not a surprise. They told me it was supposed to be $75 and they go, well, it's going to be $85. Well, no it's not. It's $75 because that's what we agreed upon. And then I pay a rate of $47.17 a month. It's gone up to $55 something or other without any notification. They reversed it and then they tried to give you a month free. I don't need their month free, I just need them to leave me alone.

1 year ago

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Gary Midlothian, VA

I got a quick service out of it. I was very pleased with with the response. I haven't used it much, but I've only used it one time so far and I was pleased with the experience.

1 year ago

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Frida Buffalo Grove, IL

I used my warranty to replace my oven, and I was reimbursed for less than half of what the oven is worth. It was not repairable. I was very happy with the latest appliance that I needed to have replaced. It was the garbage disposal and the person who installed it was very knowledgeable and very nice.

1 year ago

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Barbara Aurora, OH

I had a garage door that wouldn't close, so I had to keep leaving it open because it would bounce back up. I called them and their person was able to come out, look at the problem and resolve it in the same day. So it was all finished in a day's worth of time, which was really nice.

1 year ago

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Kevin Spring, TX

My AC wasn't working and the guy came out and told me what it was and fixed it, worked perfect. The guy was very polite, very knowledgeable. Left, and left the area nice and clean.

1 year ago

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John Geneva, IL

The furnace wasn't working well and the guy came in, diagnosed the problem, and then fixed it in a timely manner. The only thing I have an issue with is that when I request an appointment it typically takes a couple of days to get somebody to come in.

1 year ago

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Nicolina Ledgewood, NJ

I've had some instances where they don't cover items. And it's a bit disappointing. We had a washing machine issue and they claimed they had a surge and therefore did not want to cover the part. And we did not have any surge in our power. It was just probably turning the machine off and that was very disappointing. The technician left my machine unassembled and never returned because Choice would not allow him to return to put it back into place.

1 year ago

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Taro Davenport, FL

Very efficient service. I call them, let them know what the problem was, they put a claim ticket in, set up appointment date and came out and repaired the appliance as expected.

1 year ago

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Deborah Alice Pyant Detroit, MI

excellent skilled workers in knowing how to fix the repair that I requested and fixing the needed repairs in a timely manner and cleaning up all necessary areas where the work was preformed.

1 year ago

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Millicent E Atherly Staten Island, NY

Had this warranty for a few years have used it a few times. My dryer broke down ChoiceHome warranty technician couldn't fix it. Choice decided to compensate $335 towards a dryer. There's no way a gas-dryer costs $300 to replace given that to install a gas dryer costs $500 gas dryers cost $800 and up. That's very disappointing and disturbing. Warranties are meant to replace lost appliances/ covered items under warranty.

1 year ago

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Anonymous Cape May, NJ

I had a very good experience with a dryer repair. I was disappointed when I signed up because the day after I signed up, I got an email offering limited roof coverage. I called to get it, but they said they could not add it because I was not a new customer, even though I had only signed up the day before.

1 year ago

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Nancy DROLSHAGEN Milwaukee, WI

I have had good results with Choice. Only once did I think the wrong vender was called. This time we had to call our own man because of the deep freeze making heating companies less available especially over the weekend. I was happy that Choice opted to cover our expense for the repair about 15% less than the bill but glad we got the job done.

1 year ago

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Doyle L Weldon Austin, TX

Getting the service tech out fast was good. Choice Home Warranty determined to not repair the microwave due to age. They offered $191 for a convection microwave which does not cover the replacement nor the installation. Choice Home Warranty is very good when comes to providing service and the item can be repaired but definitely not an actual replacement but only a portion of the cost.

1 year ago Edited January 10, 2024

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Andy Milot Oldsmar, FL

Most repairs were top notch, but the refrigerator service was just okay. Whereas the door should have been replaced because the wiring harness was crimp damaged and failed twice(so far), it seems that the price point may have been more than the allotment.

1 year ago

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Mary Osburn Houston, TX

The overall process was quick and easy. The technician was knowledgeable, professional and on time. After the initial diagnosis the parts were ordered, arrived and installed trying to trouble shoot the problem. Our Dishwasher will need to be replaced. You do not get replacement value but I was offered a fair price for the machine in the form of an e-credit to Lowes. I'm still waiting on that but over all it was good.

1 year ago

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Sabrina Jones Las Vegas, NV

The reason I give this is because the agents don't pay attention to the addresses or the home types so I can end up getting people that don't work on my home because of the agent also they don't help you to make sure that the work gets done you have to do all of the footwork of recalling and finding out with the person or the company is to complete your work. not paying attention

1 year ago

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Christina Pontiac, MI

After a few false starts, Choice performed as it was indicated they should. The refrigerator was brought up to working standards. At this time we are acceptably pleased with Choice’s actions. We received Choice as a bonus upon our house purchase and I am inclined to renew when the opportunity arises.

1 year ago Edited January 10, 2024

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Barbara Artis Baltimore, MD

I submit a claim to have my oven repaired. The whole experience from starting the claim, having a service tech on site & completion of repair was outstanding. I have already recommended CHW to my family & friends!

1 year ago

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Freda Champion-Roe Winter Park, FL

They are quick to respond when you have a problem with an appliance. The two times I've had to file a claim they have sent reputable and reliable techs to evaluate and make repairs.

1 year ago

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Mike Peterson Flower Mound, TX

Prompt scheduling, quality contractors, offers their customers their purchasing power when hardware needs to be replaced vs. the customer going into the market and paying retail.

1 year ago

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Mitzi Canard Palm Bay, FL

The first repair minor and they sent 5 star rated company the second was much larger for ac compressor and they sent a never heard of company with not even a uniform shirt and zero rating. Of course claim was denied even though I change filters etc every 45 days. They're great for small repairs and screw you on larger ones. I will be canceling and going n g with American home warranty they a r e harder to reach but don't cheat you

1 year ago

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Gary Gnas Surprise, AZ

I'm happy for the most of my claims that were relatively small but when my refrigerator crashed choice would not fix it and only gave me $988 dollars to buy a compatible refrigerator that retails for $3,300. The technician they sent told me Choice would only pay a portion to replace my refrigerator. He gave me the names of other companies that would have replaced it. I was misled by their salesman about replacements.

1 year ago

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Leann C Stites Thornton, CO

I have found this appointment to be confusing! My technician came Sept 18 and found our ice maker was not working. He ordered the part and I paid the $60 fee. Today he came back to install the part but no parts cane to my house. Luckily John had one part with him, which he installed. The other part (new flap for ice maker door) has not arrived and he will need to make another hoouse call when that arrives. I have not renewed our coverage until I got this call completed. Right now Iam on the fence concerning renewal.

1 year ago

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Tim Ewing Salem, MA

My wife and I had the old owners transfer to us and I had a claim. Appointment changed a few times, and I was getting more information from the sub-contractor. I believe there is a gap in the alignment between you and the sub. An easy fix I am sure.

1 year ago