Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Charles New Orleans, LA

I had plumbing issue in the kitchen and I filed a claim online. A plumber was here the next day. It works real smooth through the internet. Not the sharpest guys they send over here.

1 year ago

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Verified Customer

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James Senatobia, MS

I know that I'm extremely satisfied. The first claim I made was about a problem with the breaker box and I got a prompt response. The technician called and asked to cme out here early as a matter of fact.

1 year ago

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Verified Customer

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Doris Youngs Christiana, TN

The program and the individual sevice providers are seperate si I am giving them the benefit of the doubt. But the service charge is great and the providers have done a good job when they come.

1 year ago

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Debra Chapin Meeker, CO

They are friendly but took 3 calls & 3 weeks to get a service provider scheduled because of lack of providers in my area despite their assurance wnen we signed up that it wouldn't be a problem. After the scheduled someone the rest of process was seamless.

1 year ago

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Verified Customer

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John Siptak Houston, TX

Response to report and technical expertise exceptional. Took 30+ days and several phone calls to receive approval for unit replacement, am awaiting receipt (3+ weeks) of "LOWE's Certificate" to assist in payment for new unit.

1 year ago

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Richard D Smith Amarillo, TX

The one claim we've turned in was approved and completed. It would have been nice if they had of told us to contact the repairman directly to have them come sooner. Our AC was out and they repairman said they would have come right away if we had called.

1 year ago

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Elisabeth Mussato Littleton, CO

My air conditioner stopped cooling on July 12. I called CHW on July 13. They sent out a technician on July 14. He though he had it fixed and need to do one more check. It blew up. I did not get my replacement until July 30. I am a senior citizen and do not tolerate heat easily.

1 year ago

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Carol Little Sterling, OH

Some of the people that they assign don't come out schedule an appointment no-show. However they are good to give a book claim to someone else who will come out as planned. But they do need to review the people that they sent out and not send them out again to anyone else's home.

1 year ago

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Carolyn Villanueva Memphis, TN

It was a long process and sometimes information I received via email or phone was unclear and required me to follow up with phone calls. The technician assigned and everyone I spoke to was wonderful, kind, informative and responsive.

1 year ago

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Verified Customer

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C. Albuquerque, NM

We had the refrigerator quit making ice and cold water and we put in a claim and the craftsmen came and reseated the filter in there and got it all working properly. It was dealt with very expeditiously.

1 year ago

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Tami Lithonia, GA

I just had to use it for my air conditioner and they responded within twenty four hours but the service was within the next forty eight hours. And that's okay but I would have liked it to be a little sooner cause it was the air conditioner that went out.

1 year ago

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Anonymous Stone Mountain, GA

Well I have American home shield and their policy on air conditioner Freon was that they would only cover a small amount of it whereas Choice covers it all. That was the 100% reason why I switched.

1 year ago

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W. Detroit, MI

The first time that I used my warranty I was a little displeased because they paid for the water heater but the installation costs were charged to me. The second time I used them was an incident with the furnace that was handled quite well.

1 year ago

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Verified Customer

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Dale Marsico League City, TX

I had an AC issue come up on what was the hottest day of the year. I filed an on line request early in the morning and had a technician here by 11am. My service was restored the same day.

1 year ago

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Verified Customer

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Mohamed Sbeoti Frisco, TX

Based on recent experience after the Covid 19 lockdown. I hade 4 issues to repair and choice approved all of them for repair. This made a stronger believer that choice warranty is a Beat company in this industry.

1 year ago

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Verified Customer

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Larry Bond Hixson, TN

They do what they say ? Our issues was plumbing related. They found a plumber quickly, and our problem was solved. The a/c failed this hot summer, and the problem was fixed reasonably fast.

1 year ago

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Verified Customer

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Jennifer Gobin Valley Stream, NY

I only had one claim and when I put in my claim it was handled in a timely manner and what I like it was when they could not get some one in their network they give me an option to choose my own and they reimbursed me.

1 year ago

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Verified Customer

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Norma Langston Virginia Beach, VA

I've only been with Choice Home for a few months , but used service once and it was taking care the very next Day. The other home warranty company I had took days and sometimes weeks to get service done.

1 year ago

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Verified Customer

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Valdemar Guajardo Harlingen, TX

Quick response and service i have used the warranty several times and have received a call from the service tech to confirm the appt. He is on time very courteous and helpful.

1 year ago

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Verified Customer

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Dan Corcoran Grayslake, IL

So far I've only had to use my warranty once and it went great. My AC went out and they had a tech out within a few days who did a great job! So far, I'm very happy with my warranty.

1 year ago

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Jeff Rathmel Pekin, IL

The service from the technician was very good, what I was unhappy with is when I reported the problem I could not talk to anyone. So even though I knew the make, model and what was wrong with the stove. If the technician hadn't went out of his way to get the part and return to complete the repair I would have been without an oven another day or two.

1 year ago

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Joyce Santora Independence, OH

When my dryer was deemed unfixable I got a gift card from youth Loews...but not until a month later. I couldn't wait a month without a dryer..bought one from Loews but they wouldn't take the gift card a month later. So now I have a gift card but do not at the moment have money to purchase something else. Would have appreciated just getting the money instead of a gift card!!

1 year ago

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George Wilcox Phoenix, AZ

Our latest experience with our A/C was great. Living in AZ, if the A/C fails in 115 weather, we would really be in trouble. CHW contacted a great A/C repairman who came when promised, diagnosed the problem, contacted CHW for approval and then quickly repaired the A/C. We were very pleased.

1 year ago

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Mark Williamson Happy Valley, OR

Choice Home Warranty has been quick to get technicians out to our home for common appliance issues. When an appliance is not worth replacing Choice offers the absolute lowest compensation price for any object. In my experience, our $1000 Dishwasher failed and was to be replaced. Choice offered a maximum of $300 for replacement. Our $500 microwave failed and replacement of $200 was offered. CHOICE HOME WARRANTY HAS FAILED TO PROVIDE SEPTIC PUMPING SERVICE FOR OVER A FULL YEAR - WE HAVE HAD TO REACH OUT TO THEM LITERALLY DOZENS OF TIMES AND THEY HAVE SETUP MULTIPLE APPOINTMENTS. To this day, we continue to wait and call and hope that Choice Home Warranty will actually fulfill their obligation. Another note - WE PAID EXTRA TO ADD SEPTIC SERVICE.

1 year ago

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Julice Watchman Maize, KS

The full contract terms were never discussed or signed on when signing the homeowners warranty during closing. Once I had to file a claim the materials used was the least efficient AC unit and the other two claims were denied based on the fine print of what is normal wear and tear and non covered tracing of the electrical problem. It is not fair to charge $69 for coming to my home to say the issue is not covered. There are many things that are not covered that are never discussed until you make a claim. I am not sure how they're the best home warranty or maybe they're the best of all home warranties who are not very good.

1 year ago

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Verified Customer

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Teri Brownsburg, IN

It has everything that I needed and wanted to get my appliances fixed. I had one big issue with them, they didn't fix my ceiling right. It was falling and they sent someone out here to supposedly fixed it and they didn't fix it right. When I called the company to tell them the issues they still didn't get it fixed right. In the end we fixed it ourselves.

1 year ago

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Verified Customer

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Virginia Dallas, TX

I only used them one time for a claim and the service was very prompt. I couldn't be at home on the first day for the first gentleman who called so they sent somebody else and it was very prompt.

1 year ago

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Anonymous Henderson, NV

Every individual that I have spoken to has been great but there has still been some frustration with trying to get the patience that I have wanted at times. Mot every time, but most times we've used the home warranty it's been a multiple visit s over a week or more.

1 year ago

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Verified Customer

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Mike And Deena Avondale, AZ

I have a long term contract with them and the price is good. I fill out the form online and next thing I know I get an email saying that they have already put the order in and then somebody calls me to come to fix it.

1 year ago

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Dominique Jacksonville, FL

She was thorough and they responded quickly. Everything was fine. So far everything is good. I used it for my hot water heater. The plumber was very good, thorough, and polite.

1 year ago

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Verified Customer

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Steve Fort Worth, TX

I have never had a problem. Everytime I have called it has been good. I have used my warranty service several times and this time I used it with no problems with customers service and no problem in getting someone.

1 year ago

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Carolyn Boone

The technician secured the ice panel with screws that the last technician forgot to insert. This technician also had to secure the new gasket because the refrain was sweating.

1 year ago

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Verified Customer

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George/Lila CHANDLER

When I have called with an issue, Choice Warranty immediately responds within 24 hrs. with a team to expedite and fix my issues. Teams selected have been courteous, professional people who are knowledgeable and efficent.

1 year ago

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Verified Customer

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Colleen Thigpen

My sink broke, and the contractor that came out to investigate said that I broke it. I had to buy a different sink and pay for the installation myself because home serve wouldn't cover it due to the contractors opinion of the break. I did not break my sink and I deeply resent that he indicated that I was responsible for the parts wearing out I have had other good experiences where my water heater went out, and I had a plumbing issue that was fixed immediately but the kitchen sink left a bad taste in my mouth

1 year ago

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Verified Customer

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Debbie Anaheim, CA

Choice Home Warranty sends somebody out right away. They gave me a good deal. My toilet was leaking and they came out and they fixed it within a couple days. So far it is good.

1 year ago

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Elayne And Tim Scotch Plains, NJ

Very difficult to get a real person to talk to. I've had trouble with multiple issues back and forth. My toilet broke and it was running so we called them to come and fix it and the technician broke the handle. I'm not very satisfied at this moment because it's very difficult to get a human being on the phone and multiple times I've had to call for the same issue and they have different information each time. I've had to do new claims and I keep having to spend the fifty dollars. Things are still not fixed.

1 year ago

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Verified Customer

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Daniel Las Vegas, NV

Sent someone out for my former pool pump and he didn't really fix it. He messed it all up. The customer service guy called back on the phone and gave me a different pool company and got me a new pool pump.

1 year ago

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David Fairhope, AL

All customer service has been through the computer for me. I like the value of choice. I've used it three times, once for a hot water heater and twice for ice makers. They eventually replaced the ice makers. Everything is great.

1 year ago

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Mark North Las Vegas, NV

They provide a good service but it looks like the service is changing now. I'm not very happy anymore. Okay I used the warranty and they hired a technician who is not qualified. I asked them to send another company technician to have a second opinion. They do not listen to what customers say. In general speaking they're okay but once a while they need to pay more attention.

1 year ago

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Anonymous Richboro, PA

For our very first call we had an issue with our washing machine.They had someone come out.The guy tried to fix something supposedly but it didn't work and it got worse and then they sent another person out to look at it and I had water leaking from the machine onto my carpet. And then after that they sent somebody else out. They didn't give me enough for replacement costs. So honestly we weren't very happy with that situation. Every time they send somebody new out they cancel the other person in the queue and then I can send a note over but they won't even accept them.

1 year ago

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Wilburn Montgomery, TX

Sometimes the technician doesn't know what they're doing but sometimes you get a really good one. My dryer was not working, it wouldn't close and they sent out a technician, she said the tub was out of balance because we had overloaded it so they denied the claim. Then I talked to another guy and we found out we just had to clean all the lint out of it and then it worked.

1 year ago

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Amber Cincinnati, OH

Really hard to get a hold of someone. It also seems like the people they train don't know what they are talking about. I had to pay out of pocket for my oven and I should not have had to pay out of my pocket. Some of the people that we had were great, like the last guy that had come and helped was just fantastic but some of the people that they have I feel like I'm an inconvenience for them. I had used Choice at my previous home and they had done okay for me there. My oven quit working and it took them forever to get someone out here, it was literally two weeks. I was without an oven for the holidays and then they wouldn't replace the part, they said it was too expensive. I don't know that I will renew with them for the new year because I wasn't very happy with how things went the last time.

1 year ago

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Eugene Moody Cincinnati, OH

Really trustworthy. Service came back out and finished the job later. They charged my deductible, they said it was gonna be an extra sixty bucks and when he got done it was a hundred dollars and I wasn't very happy about that.

1 year ago

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ajay kumar misra Allentown, PA

My refrigerator stopped working, I created a ticket on their website. After 2 days they assigned Sears for my diagnosis and possible repair. Technician came, found the issue and fixed it, so I am a happy customer.

1 year ago

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SONYA A HADLEY Seffner, FL

Each service call has been handled quickly and professionally. The home techs have been able to assess the problem with ease and timely, as well as make the repairs expeditiously.

1 year ago

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Donna Brown

Excellent customer service. Appliance repair service came out right away and diagnosed the problem which was caused by an electrician who had done some work a few days before.

1 year ago Edited January 10, 2024

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Michael and Gail Leyakatalie Orlando, FL

Their system is very effective. I simply went online made my request, within a few hours received email from technician with date and time of appointment which was like next business day.

1 year ago

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Shirley Mason Lanham, MD

I was very pleased with how my claim was handled.. it was my first claim I had with Choice.. my question is this service is only business hours no emergency service on weekends?

1 year ago

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Jean LongSaunders Titusville, FL

I needed to get a supervisor involved in my situation to resolve my issue. After many calls, I finally had a supervisor return my call and she took care of my problem. The technician that came was excellent.

1 year ago

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Patrick Varre Fairfax, VA

The plumber came in and within a few minutes, with a screwdriver did something I could not not do.(I'm 82) get under the sink and tighten the screw which solved the problem we were having with the loose faucet.

1 year ago