Name: Choice Home Warranty
Rating: 3.8

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Larry Lehman Abilene, TX

They have been responsive the contractors have been good about reaching out after they are hired I used to American home shield at my last hole this company made me a good deal on home warranty I am happy

1 year ago

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Sundar Nagarajan Herndon, VA

They are prompt, accessible, professional and courteous. Like any company there are things beyond their control. However they are willing to listen and fix error when need. I have been a longtime client and enjoy their service.

1 year ago

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Kristofer Schleicher Fort Worth, TX

They often require two trips=one to assess and ask for approval to repair and then a later one to actually repair. Your service can be unnecessarily delayed for days. They are responsive and have good tech's under contract. As long as nothing is irreparable, you will be happy with the cost of the plan and the service. But, If they decide to replace your appliance, God help you. They refuse to tell you what unit you are going to get in advance. If they elect to pay you instead, they flatly refuse to tell what they based their offer on, though the contract requires them to pay their cost to replace with a similar unit. They won't tell you what unit and what cost their offer is based on. They just make it up. And they ignore demands for mediation and arbitration required in the contract. If you have to replace an AC system, they will pencil whip you, paying only for a component and you will ending paying the same or more than if you had just replaced the whole system yourself.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2022

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GEORGE Bates Kansas City, KS

My garage door opener stopped working.First Technician came out & paid more attention to the door than the opener motor. Said he would fix the door for $300. Called him back, he said the same thing as before. He never checked the garage door opener motor. Second tech came out &opener worked fine. I explained to him that opener works sporadically. I removed 4 screws to the motor housing, removed the motor starter capacitor. That took all of 12 minutes & costs $22.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Anonymous Tampa, FL

With my first technician, I was not very happy with them, so Choice changed it for another gentleman and he was the best. From customer service to the repair and everything, he was great.

1 year ago

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Terry Morris, AL

I've had a few problems with Choice Home Warranty's customer service, so I don't rate them very high. Found out the best way to request service is online- We had no problem with that at all. My wife put in a request for something and that was it. Fifteen minutes later I got a notice that a technician was would be out here. I don't think I would recommend Choice to a friend. For the money, the home warranty is great...If they would do what they told me they would do.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Mark Papillion, NE

They've paid for everything that I've had except my air conditioner. They said because it was never maintained. But they've always responded back to me. I have a new policy because I just renewed and there's supposed to be new things on there and I never did get a booklet telling me what new things I have that I can use now. I've never have received anything in the mail or anything telling me what my new policy is, and I bought that like four or five months ago. I am satisfied with them, they gave me a fairly good price. Our microwave went out. And that was recently that was probably two or three months ago, and they were efficient. The guy came out within my time frame and he said he was going to be there. He got it done, cleaned up and left so it was good experience. Overall I have had a good experience with them.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Richard Westbury, NY

Until my issue is resolved, I prefer not to recommend them. One item was repaired satisfactorily. The service was good. The repairman was excellent. The other item I'm still waiting after calling multiple times, waiting to hear back from the person who's handling it and I'm kind of disappointed that they have not called back yet because I've gotten an email asking how my experience was with the call back that I didn't get.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Justin Dallas, GA

The only person I've talked to was fine. One time the technician stayed at my house for a couple of hours and it wasn't made clear to me what was happening. But in the end, the technician replaced the water heater and did a fine job. I will say when I submitted the claim on my own and was charged twice, it did not inspire a whole lot of confidence in me to try to do anything on my own. Because the blame would land on me.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Jerry Durham, NC

My air conditioning was leaking and water was pouring into my garage and it took four days to get somebody out. The people who came were great. At least someone came but they were late. They have the best price. When I called to make the claim it was all over the phone. I said the border was leaking that was included and they didn't respond to that.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Tammy Fayette, AL

Choice has always been very helpful and very efficient and have done a great job. They have the best coverage for the best deal. I recently used it for my refrigerator and they arranged someone to come within a few days.

1 year ago

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Tammy Crawfordville, FL

I've been able to get a technician out. I have no problems with customer support. I had an issue with my plumbing. And there was not a plumber in the area. I had to fix it on my own and it came out of my pocket. We also had an issue with our AC and there was no technician that could be set up. The latest one we had an issue with was our washing machine and we had a technician out here within two days and it was fixed. If there's a technician to come out it's great but it's not great when there's no technician from the area.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Eunisha Saint Louis, MO

The sales department is annoying but customer service is very helpful and knowledgeable. And there's not crazy wait time for transferring you from person to person. I like the price and the coverage.

1 year ago

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Larry Ryan Hazelwood, MO

People always came out when they needed to be here. That's been great. Things weren't told to us completely by customer service, I wish they were more aware. When we called they sent someone out right away.

1 year ago

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A Towson, MD

I have been with them for five years, I don't have any problems with them. Everything has been fixed, they are there whenever I need help. I always get an answer right away. I would really recommend Choice Home Warranty.

1 year ago

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J Evergreen, CO

Took care of the issue and I got service in a couple days. I like the price. I just used it last week because my oven wasn't heating up and he was able to solve the problem quickly.

1 year ago

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Anonymous Helotes, TX

I enjoy choice home warranty. I've used them for the last 10 years. I just recommended choice to a friend. It was the best deal at the time I got it and they have been very user friendly. They have been great.

1 year ago

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Cornel Yulee, FL

When I told them the problem I had with my air conditioner someone got ahold of me within hours, but I had to put a claim in on the on the website too. So it was a very good and quick process. The guy who came out to fix it was a very good person. He was very knowledgeable and worked well.

1 year ago

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Carolyn Chicago, IL

With my last claim I put in over a month ago for the repairs and prior to that, the same repairs had to be done over, and so I had to repay again. Nobody kept me informed so I had to keep calling. I would not at all recommend. I really didn't like the people who came over because they had to come out again, so apparently they didn't do their job the first time No one kept me up to date of what was going on. I just didn't like the service.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Ravi Spring, TX

Once we put in a ticket, they usually assign the ticket to somebody. Sometimes they are hard to reach but usually once we reach them, whatever issues we have are resolved in like 24 hours. I think they can still improve.

1 year ago

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Raul Harlingen, TX

Very responsive, very user friendly, took care of the situation quickly. Our refrigerator gave out and we had someone within two days there and had the unit up and running again.

1 year ago

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H Las Vegas, NV

I already recommended them to a lot of people. This company is the best for me. Every time I used them, I called them and they gave me very excellent service. It's very useful.

1 year ago

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Russell Gulfport, MS

In the short time that I've had the warranty, less than two years, they have agreed to replace both of my AC units in my house and save me a a bunch of money. It has been great so far.

1 year ago

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Mary Columbus, GA

They stand behind the things that their company is about. I've always been able to use it. It's never been a problem. I've been with them for years. They are a reliable and dependable company.

1 year ago

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Jonathan Philadelphia, PA

I was a little upset with the timetable of how long it took for the service to get done and the fact that I had to reach out to get updates. That was kind of annoying. But so far the warranty has come in handy. They came out two weeks ago and told me I needed a whole new washer and then I didn't find out until the end of the week that I just needed a new pump and then I had to keep following up to get them to come out to fix it so that that was kind of annoying.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Anonymous Atlanta, GA

It's just been a very good experience. Pretty seamless. From start to finish. I had a dryer go out of service and a technician was able to dispatch out within a day or two to fix it.

1 year ago

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Anonymous Jacksonville, FL

I have already recommended them to another person. For the most part, everything has been great. I haven't had a problem, but just when I had an emergency, I wish that I could have gotten help a little sooner. I'm just happy to know that when a problem occurs, that the warranty is there for me. I am overall satisfied.

1 year ago

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Julia Columbia, IL

They are very quick to find somebody who can help me with whatever issue I have. I needed to use my warranty to get my heater fixed and they found someone to do it and then the guy came out and they paid him and it worked out fine.

1 year ago

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Jeffrey Henderson, NV

I'm price locked with a good price. You make the phone call and choice takes care of you. The folk they send out here they're always on time they take care of stuffs and get going. It works just like it's supposed to.

1 year ago Edited January 10, 2024

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Sandra Omaha, NE

Two different repair people came to fix my air conditioning and did two different repairs and neither repair fix it. And so we had to end up buying a new air conditioner and our warranty does not cover it. We just recently used our warranty twice once for our refrigerator ice maker and once purchased washer and both of those times were excellent.

1 year ago

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Cindy Jacksonville, FL

They have excellent customer support returning calls and following up with the service. It's a great company very satisfied very professional very good great customer service.

1 year ago

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Van Wye Seale, AL

They're knowledgeable and I have no trouble. When my refrigerator went out I called and just a couple of days later somebody went out there to check it and few days later they fixed it.

1 year ago

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crystal stevenson Sicklerville, NJ

Both times I had to use them first I'm 2020 for my air conditioner and just a few weeks ago for my hot water heater they found the best technician for me and they were quick to make my repairs

1 year ago

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Mark Williams Cypress, TX

I loved the plumber that they sent to my house.......he was honest.......he was trustworthy.......and he was fast.........I was very happy with the service he provided........

1 year ago

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Margaret England Raleigh, NC

Quick response to claim submission, very easy to do on line. Professional response from contractor selected. As a widower I really appreciate not having to find/hire someone for the work.

1 year ago Edited January 10, 2024

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John Duhan Cranston, RI

Never had any major issues with getting my repairs completed. Over the last 4 yrs, only 1 claim was a bit frustrated due to the chosen repair company lack of following thru with a repair. I had to manage the back and forth with choice to get this repair completed with a 2nd choice chosen repair company.

1 year ago Edited January 10, 2024

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Helen Gipson Altadena, CA

I filed a claim for a plumbing problem. They promptly assigned a plumber that was excellent. The problem was very complicated and they had the professionalism to diagnose the problem and the expertise to correct it.

1 year ago

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MICHELLE ESPIRITU-CAMATO Katy, TX

This company schedules their repair very quickly. They also contracts reputable companies and have always resolved issues we have with our appliances. Very happy with their service.

1 year ago Edited January 10, 2024

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Jeffery Carpenter Palm Bay, FL

My first claim was taken care of within 24 hours. Great. But my second claim was not good. My provider never showed and I cannot find out if there was a reschedule. My appliance still does not work

1 year ago

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Bob Delashaw

Having had experience with other home warranty operations, I find Choices approval for repair or replacement of a major appliance to be expeditious compared to their competitors.

1 year ago Edited January 10, 2024

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Lakshmy Prakash Longwood, FL

Time taken to get a repair done is too long. It takes at least 2 days to get a technician scheduled to come home to check out the issue. Then after part is ordered and to get it fixed it is another 2 weeks. We have been without a working AC for 2 and half weeks. Today technician came and replaced part but the unit is still not working. Now starting over to get this fixed.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 28th, 2022

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Dora neal Somerton, AZ

Only problem has been Sears employees who were contracted on our kenmore products they first send someone who is not qualified then have to wait for another visit. All air conditioner companies have been great fixed first visit. Still waiting on septic pumping can't get company to take job.

1 year ago

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Mike McNeese Wichita, KS

Just recently had a water heater go out. Put in a request. Technician came out and said it needed replaced. Said it would take another 3-5 days to replace it because the technician can't just go and get the new heater. CHW had to order it which takes another few days to order, get it and come out to install. 2 weeks without a hot shower, hot water to clean dishes, etc is way too long. We ended up just buying it ourselves and paying another plumber. Then two days later our A/C went out. Was going to be another week before we could even get a technician to see what was wrong. Which ended up needing to be replaced as well but didn't want to wait around anther week or two to get it done. So again we went out on our own and got it replaced. I called CHW about whether it was true that they had to purchase it and got conflicting answers. One person said that wasn't true and they would reimburse the technician. The other person said that it was true and could be another week for replacement. Point being: wow technicians, if you have approved the replacement, to go get the replacement and come back the same day to replace it. Also, to replace the water heater, if I went with CHW, would have cost me an additional $500 on top of what I paid for a yearly plan of $500. Ridiculous. Will not be renewing.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Anonymous Calabash, NC

They are responsive and answer the phone quickly. One time my heat air unit wouldn't stop blowing and so I placed a call and they assigned it to a technician and he came out and determined it was the fan itself on the outside unit and he replaced it. Now the unit turns on and off as it should. I'm glad I signed up with them.

1 year ago

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Betty Henderson, TN

I had to make a lot of phone calls to get help from them. They did not approve one of my issues that I had with the wiring in the two bedrooms. They said it wasn't covered, but it was that way when I bought the house. They said it wasn't covered even though electrical was stated in the warranty, so I wasn't too impressed. But they approved my water heater and exhaust ceiling fan claim.

1 year ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 27th, 2022

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Bahaa Ballwin, MO

I have been with choice for two years. I have had some good experiences and some bad ones. Sometimes they put you on hold forever. One time I needed to use the warranty with my dishwasher. They had to send 3 different technicians and I had to pay the service fee each time which was like $85. And the technician fixed small things but it lead to a leak into my basement. The manager didn't answer any of my questions, he was like a robot. I'm not going to renew my service contract with them this year. I wish better people worked in their customer relations.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Marie New London, NC

I didn't feel like I got much support, I had to do most of the leg work. I had to fight to get the work taken care of and to get a response from somebody. I have needed to use the warranty and I had to submit the claim myself. They couldn't get a plumber out here and I had to wait 24 hours or 48 hours for them to try to get somebody. I still don't know if my claim was approved. I paid 195 and I haven't heard anything out of choice warranty.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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abdul abdin Richmond, TX

best respond and best professional a c man mr angel was very pro and experience he know my ac issue right a way i was very pleased and now i have an ac that work so thank you very much

1 year ago

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Catherine Bassey Carrollton, TX

I have used home warranty twice. First to fix my dish washer, second my to fix my pool pump. On both occasions, the people sent were very knowledgeable, showed up as promised and the problems were fixed.

1 year ago

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Scotty Latiolais Graniteville, SC

I had leak in the ceiling from plumbing issue. They had to cut into the ceiling. They separated this into 2 separate claims even though the plumbers cut into the ceiling. Therefore was going to cost me $75 for each claim. Also since they made it into 2 claims it's been over month and my ceiling is still not patched up. They contracted 3 companies 2 never showed and the 3rd said he was too far away and due to gas prices he could not do the job. I contacted choice and decided to patch it up myself

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022