Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star star star star

Nelson Indianapolis, IN

I didn't actually talk to anybody directly, but their online process was super easy and I had an appointment confirmation within an hour even though I did it at 9:00 o'clock at night.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Joshua Tree, CA

It took them 4 days to get somebody here and we had a plumbing problem so we had to turn the water off. We couldn't take a shower, couldn't flush the toilet. Choice advertises 80% of our claims are responded to within 24 hours. Well, with me it took 4 days to fix the leak. The guy sat here for 2 hours, probably on the clock, waiting for Choice to okay. The quality of workmanship was first class and it got done and Choice paid the bill. So you got to be happy with that, I just wish it could have gotten done 2 days sooner.

1 year ago

check_circle

Verified Customer

star star star star star

Mary Kay Duluth, GA

It was just a matter of a phone call and within just a short period of time I had a contractor call me and we set up an appointment and they fixed whatever it was I needed fixed.

1 year ago

check_circle

Verified Customer

star star star star star

P. Inverness, FL

I had a toilet that wasn't flushing properly. So Choice sent a plumber over to take care of the problem, and he did. He did an excellent job in taking care of it. Very professional.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Debbie Las Vegas, NV

We had 2 experiences that weren't so great, but the rest have been very good. One was when we called them to come to fix the washer which was recently 2 years old, all the guy did was look at it, say it wasn't covered and he left. That left a bad taste in my mouth, I thought that was awful. He didn't even check it out or anything. A few weeks ago our dishwasher got fixed and the person did a great job, that would be a good experience.

1 year ago

check_circle

Verified Customer

star star star star star_border

Domenick And Mary Beth Newtown, CT

We had to fix the garage door and we called, they didn't call us back but they did make an appointment right away. The guy came out and then we needed it sooner so they were able to change it to sooner. The guy was great. He did everything he was supposed to do. He was very efficient and we had a good experience.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous Cookeville, TN

I wouldn't go to nobody else. I would choose them again if I had to do it again because they listened to the customers. They got done what was needed done in an appropriate time.

1 year ago

check_circle

Verified Customer

star star star star star

Harun And Yasemin Collierville, TN

I used them several times for a couple of plumber issues and they were responsive. It's easy, the website is user friendly, so you can make the claim and then follow up with them much easier. I like it.

1 year ago

check_circle

Verified Customer

star star star star star

Lewis Glen Burnie, MD

We had a problem with our microwave, called, got response right away. As soon as the technician came over, it was fixed. We had a very good experience with the technician and with the response we got for the repairs.

1 year ago

check_circle

Verified Customer

star star star star star

Pravina & Nitin Monroe, NC

I called and very quickly, the technician called for the appointment and I got the e-mail about it. The technician came and fixed the fan that was making noise. It was a good experience, keep it up.

1 year ago

check_circle

Verified Customer

star star star star star

Kristin Kansas City, KS

I had to use it recently to get my washer fixed and that was great. They came when they said they were going to, the washer was able to be repaired, and the technicians were really good

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous East Saint Louis, IL

I got a response when I did call and had a question about service. I went online and I contacted Choice with my area of need and they contacted me and informed me of when a repair person would be out to my home.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Patricia Saint Paul, MN

I just recently used it for 2 things. My oven was not working correctly and the technician came out and got the part, got that replaced and I'm very happy with that. However, I also have a washer dryer stack and the washer started to leak and the technician came out and recommended that it be replaced but Choice said no, get the parts and fix it. So I waited for the parts to come in and the technician to come back and then when he came back he could not repair it because he couldn't get the old part out. Then Choice told me they would offer me so much money, which was about half of what it cost me to replace it. And they said I could talk to an agent to discuss it. But when I got around at that time to get the agent took another week because their appointments were all taken. So that was another week. And so I just spoke with the agent a couple of days ago and then she said, well you know, I just wanted to make sure that there's nothing that we're missing and she said we're well aware that you have a stacker unit. I thought maybe they thought I just had a washer because the amount they are offering is just enough to replace the washer, basically a very basic washer which is fine. But she said no, we're well aware it's a stacker, but she said we offer you the price that is wholesale. And I said, well, I can't get it for wholesale and and I said it's going to cost me twice what you're offering me. And she said, well, that's what it is, so I'm very unhappy with them, quite frankly because I was under the assumption they would either fix it or they would replace it. And they're not doing that.

1 year ago

check_circle

Verified Customer

star star star star star_border

Cheril Great Falls, MT

They're very friendly and they try to be helpful, but they just don't seem to understand that Montana is a different state than the others and we're pretty widespread, so it's kind of difficult for them to respond to people and get people to come and visit with us, help us with our issues.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Ken Casper, WY

I had an air conditioner problem last summer, they couldn't get anybody. That's why I had Choice Home Warranty to take care of it for me, so I wasn't very happy on that one. I had my oven go out here in January and again I am saying they didn't have anybody to do it. It's just kinda irritating to get that. If you want to do it yourself, why do I have the warranty. I could turn it in to get rebated, but I just didn't know that at the time. Then 2 days later I got an e-mail saying they'd come to be there the next day to fix it up. And they did, they did a good job.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous Daphne, AL

I left a voicemail or something, I don't remember, but they responded right away. They had a technician, a company coming out to our home just a few days later, so we are completely satisfied with it.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Chesapeake, VA

I think that they are more concerned with fixing a problem over and over again instead of just replacing it, which would save time as well as money. Overall, they fixed my refrigerator ice maker at least 3 to 4 times. Everything's been replaced, so we'll just see how long it'll last before I have to call them again and just have someone else come out to fix things instead of trying to replace the actual unit.

1 year ago

check_circle

Verified Customer

star star star star star

Karen Brick, NJ

They have always come through. In the beginning, I had a little trouble trying to get some someone to come here, but they've since improved that and overall their customer service, everything is much better now.

1 year ago

check_circle

Verified Customer

star star star star star

Gary Wichita, KS

2 weeks ago, my furnace went out. I called Choice Home Warranty and I had an immediate response from them. I'm extremely happy with them and will probably continue for many years to come.

1 year ago

check_circle

Verified Customer

star star star star star_border

Russell Brandon, MS

It's fairly simple to get online and get somebody out to take a look at the problem. Every once in a while, they'll send out somebody that just really doesn't know what he's doing. I think they need to do a little bit more research on who they're hiring.

1 year ago

check_circle

Verified Customer

star star star star star_border

Marino North Bay Village, FL

I needed an air conditioning fixed and whatever they were going to fix, they couldn't fix. They gave me a very good price for the value of the air conditioning so I could go ahead and buy a new one. I thought that was handled very well. I was very pleased with the amount of money they gave me for the air conditioning.

1 year ago

check_circle

Verified Customer

star star star star star

Harold And Deborah Forney, TX

The contractors they have come out have been very professional. We were very pleased with them. The people representative were very knowledgeable and helpful in what we needed.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Karen Fayetteville, NC

They don't follow up with you and let you know when the repair people are going to be coming, and then all of a sudden these repair people just show up on your doorstep. That's kind of extremely inconvenient. And then I don't like the way they band-aid things, they don't fix it. It was a 22 year old central air conditioning unit they repaired. They replaced the coil, but then that overloaded on the other two parts. So that blew the coil. So then the next time they came out they replaced the coil and the other part, which would put a strain on the other part. So then all three things were blown and I was without air conditioning with my 80 year old parents for the hottest summer of 2020 or 2021. They did everything they could to not replace it, and I had to wind up replacing my air conditioning unit when they really should have. I wouldn't recommend Choice to anybody. I wouldn't recommend any home warranty program.

1 year ago

check_circle

Verified Customer

star star star star star

James & Ruth Hampton, VA

They're always courteous and they get the job done. If you used to get all your appliances done at the same time, you just have to pay the one fee. Now they make you pay for each product.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous Sicklerville, NJ

I love Choice. I can't see people not having Choice. They respond, they take care of things for people, they care about their client, their customers. I'm very satisfied with them.

1 year ago

check_circle

Verified Customer

star star star star star

David Macungie, PA

Most of my issues have been covered. My furnace broke and they replaced the entire furnace. The trick to working with choice is that you have to understand how they accept or deny claims.

1 year ago

check_circle

Verified Customer

star star star star star

Robert Odem, TX

I had a refrigerator that was having an electronic issue, I called them and they were going to send somebody that afternoon, but the tech couldn't get to me. The next morning he was there on time and he fixed it.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous Yuma, AZ

This was the home warranty I could best afford. The one I used to have was American Home Shield and their prices just went over the hill. I had to have a plumber out, and they got everything done that they said they would.

1 year ago

check_circle

Verified Customer

star star star star star

Phillip Queen Anne, MD

It's more than paid for itself. We've had several claims and everything has been taken care of in a very timely manner, I'm very pleased. At the end of my 3 years I renewed the contract with them.

1 year ago

check_circle

Verified Customer

star star star star star

F. New Haven, CT

What they did, they did a good job. The last time I used my warranty, they wanted me to wait almost a week and I said no, I need it right away, so then they changed my date and then they came a couple of days later.

1 year ago

check_circle

Verified Customer

star star star star star

Jamie Clover, SC

They're very responsive and they're very quick about it. I needed to use my warranty on my stove and they came in and they took care of it and they were quick and it was no hassle or anything.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymous Dallas, TX

We've had one really good experience and one that didn't start out so good. We had an air conditioning problem, but it took him forever to get back to us and then if I remember, the guy changed the date a couple of times. And sometimes they just don't call back. The actual service on site when it is happening is good.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Jim Guthrie, OK

I had a problem with the electric oven. The first guy that came out said that they were replacing the oven. They were going to pay me $200 for a new oven, and I call customer service and I told him you couldn't even buy the knobs off of an electric oven for that. And they said I could either take it or they would have the serviceman come back and repair it like I asked them. It's been working ever since.

1 year ago

check_circle

Verified Customer

star star star star star

Betty J Rhoades Stockbridge, GA

Everything that we have had something go wrong with it, y'all have just been right on the spot of getting someone out here and getting it fixed immediately. I'm very pleased with everything so far that has been done.

1 year ago

check_circle

Verified Customer

star star star star star_border

David Port Saint Lucie, FL

The folks that they sent out, that I've had them come out to fix not only my water heater, but I've had them come out to service plumbing in the past and everything else, they're very professional, and have been very good. They showed up on time, diagnosed the problem, and work with choice to get it addressed.

1 year ago

check_circle

Verified Customer

star star star star star

Josephine Wilson, NC

I've used it once for my washing machine, the person came two days later and they fixed it. Since I've been with Choice Home I have had no problems with them. They always get somebody out within a day or so.

1 year ago

check_circle

Verified Customer

star star star star star

Otis Manahawkin, NJ

They're reliable. I had two leaking faucets and I had two leaking showers. Choice Home Warranty fixed it in one day. It's one of the best warranties that I ever had in my life.

1 year ago

check_circle

Verified Customer

star star star star star_border

Bala Plano, TX

So far the experience is good. A couple of times my heater went down, so I had to call an emergency line so they promptly attended to it and update the service order, so I got my heater problem fixed there in a matter of 2 to 3 days.

1 year ago

check_circle

Verified Customer

star star star star star

Robert Minneapolis, MN

Quick service. The technician was thorough and he brought the parts back quickly and and all went very well. Once the dishwasher went down. They came within a couple of days. There was a pump that had to get replaced.

1 year ago

check_circle

Verified Customer

star star star star star

Shivani Plano, TX

I just started and had a few conversations and they were excellent and very professional. I only had to use once for my air conditioning. The gentleman was very nice, he came, he did what he needed to do and left.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Tony Rochester, NY

They don't even know I'm a customer. I keep getting emails from them wanting me to sign up for a policy, and I already have one. Yes, I have um, actually an emergency and I was informed that they do not handle emergencies. I had a broken thermostat that needed to be replace and so I had it replaced it on my own. Even though I did make that a claim, they got back to me about a week and 1/2 later. It is very hard to reach a human being to speak with, and when I do, they usually speak a foreign language that I sometimes cannot understand, and the emails are are not informative.

1 year ago

check_circle

Verified Customer

star star star star star

Raymond West Palm Beach, FL

Very positive. My faucet wasn't working properly in the kitchen so I called for the plumber to come out and he changed the part that I needed, and it was working fine after that.

1 year ago

check_circle

Verified Customer

star star star star star

Alan Houston, TX

I needed to use my warranty about a month ago for my garbage disposal that was not working and they came out within a couple of days and fixed it right away. It took less than 10 minutes for them to come by and fix it.

1 year ago

check_circle

Verified Customer

star star star star star

Cathy Jones Haynesville, LA

I live in a rural area and every time I have filed a service request it has been filled by a very qualified service technician. Sometimes 2-3 hours away, but none the less, Choice has taken care of us!

1 year ago

check_circle

Verified Customer

star star star star star

Teresa Thomas Wichita, KS

Did a great job very dependable This is i dont do surveys. I said what i wanted to say. Great company. Good people. I will submit one more time then i am done.why I don't do surveys. I am very happy with the company

1 year ago

check_circle

Verified Customer

star star star star_border star_border

John Lubatti Waco, TX

I have used the home warranty a couple time and was willing to give 5 stars until this last time. I have been without a furnace for over a month. The initial problem was fixed within 2 weeks which is slow. But the furnace was leaking gas. When I had the gas company check my lines they found the lines were good and found the leak in the furnace and red tagged it. The warranty company would not accept the gas's utility as they were not a company they work with. Meanwhile while they are making me jump through hoops I have no heat!!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Kyra davis Indianapolis, IN

Technicians are awesome. Came timely and fixed the issue/addressed the problem. Choice Warranty provided us gift cards to replace our microwave and dishwasher, but the cost of installation from the store is about what the gift cards equated to. It would make sense to pay the Choice Warranty Tech to come and install then pay close to $400 for installation. I appreciate the gift cards, but didn't think that I would be coming out of my pocket for installation costs

1 year ago

check_circle

Verified Customer

star star star star star

Joan Short Hurst, TX

We are pleased with how Choice Warranty handled our claim. They were quick to response and schedule our appointment. The problem was addressed and fixed. Our service man was very respectful and courteous.

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Carol Vernon Spring Lake, MI

I have used them three times in the past 6 months for my refrigerator, freezer and furnace. Very satisfied with this Chase Home Warranty. Already recommended to family and friends. Well worth the money.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Betsy L Bissette Cary, NC

My problem reported with my ice maker not ejecting ice in my freezer is claim # 179837919. The technician arrived and replaced parts, sent a report to Choice to Home Warranty for additional parts needed to complete the work to fix my icemaker problem. I have contacted Choice home Warranty on this issue several time, especially when my credit card should have been charged the $45.00 copay and was charged $225.00. I have called several times to Choice Warranty and the The Sears AE technician assigned to fix my ice maker not ejecting ice problem broke the Flipper #WP2198633 at $22.15 while attempting my initial problem . have not received a resolution.

1 year ago