Name: Choice Home Warranty
Rating: 3.8

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John Howrey

Jamel was a fantastic advisor in my process of getting set up with choice home warranty. He was there for me when I needed information to understand my options and then when it came time to make the purchase he was incredibly responsive and we got it done quickly and easily.

7 months ago

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Gaetano Barone Trenton, NC

Excellent customer service whenever I have called. Everyone I have spoken with has been extremely helpful, courteous and professional. The two technicians that have come out to my house for my two different services have been courteous, professional and knowledgeable

7 months ago Edited December 8, 2023

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Darrell Johnson Allen, TX

The initial start with Choice Home Warranty was a rocky one. I was asked to contact customer due to more information being needed. While on the line with them, I was emailed my claim was denied. The representative on the line didn't even tell me that, she just worked her major and got me an appointment to have my cooktop fixed. I can't give a full 5-star due to the site doesn't have a place all the selection you need to explain issues. But the agent was superb and the technicians who finally fixed the cooktop were top notch even though it took over 2 weeks to get parts.. ;)

7 months ago

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Coleman Knox Tampa, FL

Electrical contractor arrived on time and was able to diagnose the problem. Unfortunately he was the wrong contractor to complete the job. I needed an Air conditioner repair man to fix the problem which has been scheduled. Good work and professional work.

7 months ago

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Taritia McGhee

The sign up process for the warranty was very easy and didn't take long at all. I was a previous customer so my information was already in the system. The thing that keeps me from giving 5 stars and that aggravated me to no end is the fact that I continuously got phone calls for about a week after I had signed up with Choice Home Warranty. I guess the system didn't recognize that I had indeed signed up and was a customer. THIS flaw in the system needs to be corrected Please and thank you.

7 months ago

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Nancy Stokes Dundalk, MD

Technician called me to ask if I would like an earlier appointment than previously scheduled. He called when he was on his way. Arrived at the exact appointment time, Brought all the supplies he needed and completed the repair quickly and neatly taking all trash along with him.

7 months ago

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David Haley San Diego, CA

I appreciated in the beginning the sales team was doing everything to give me the best deal but I did feel some misleading when I place my first claim. Questioning me like I was doing something wrong and then disconnecting the line. But dealing with Mr. David and Mrs. Harvey help resolve my issues and to move forward, thanks!

7 months ago

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Gerry Schlitz Rome, GA

7 months ago Edited September 15, 2023

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Zman Los Angeles, CA

Set up the initial claim, we stated the garbage disposer was leaking at the bottom and the undersink area had standing water. 3 days later we finally received a claim number. The assigned plumber couldn't come out for 9 days later. So, we could not use our sinks for 9 days. They finally came out yesterday at 4:15. When they checked out the problem, they confirmed we needed a new disposal. They went to get one and called and said we now needed a new claim #. Choice Home Warrenty was now closed. Didn't want to wait another 9 days, so we had to pay for the instillation, dosposal and service call. Got a new claim number this morning. Hopefully we will reimbursed for some of the cost we paid out.

7 months ago

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Laticia C Albuquerque, NM

The representative was thorough, engaging, informative, and very helpful! I have had a home warranty for several years with another company, and their representatives were not even close to what this representative is! Rob is absolutely an asset to your company! Thanks Rob!

7 months ago

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Ray Duffield Merritt Island, FL

Last week my dryer broke. I opened a ticket with CHW an within a couple days a repair technician came and diagnosed the problem. He wanted $170 from me to pay for the required part. This is over and above my copayment and the CHW reimbursement amount to the technician. He told me that the CHW maximum for the repair was $250. If you add the $170 from me, the $250 from CHW it comes to $420 to repair a 10 year old dryer. The heating element needed replacement but if it was repaired how much longer before the motor or some other expensive part would fail? My suggestion is for CHW to consider the circumstances and offer their customer a cash alternative when appropriate. In my situation, we both would have been winners if CHW offered me $100-$200 to get a new dryer which is exactly what I did anyway.

7 months ago

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mike camacho

They picked a good company to send out to do the repairs and they handled everything without even talking to anybody except for a voice on a computer on the phone. I didn't have to wait a long time to get a response, an e-mail telling me that a technician was gonna get in contact with me. And I learned that everything that was said about them before when it was recommended to me was true so far. So far I'm paying 100, that's it. They don't run you around or anything. They just took care of the issue that was covered and sent out a good technician that took care of everything.

7 months ago Edited September 13, 2023

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Yvonne Mays Mount Olive, IL

I disliked customer service. There was too much background noise. I don't know how the rep could here me. CHW sent Pro Appliance Medics to fix my washer. He was here but the washer still leaks water on the floor. They told CHW that I needed a plummer. That there was a line blocked. CHW opened a new claim and I will have to pay another service call. I am not happy about that.

7 months ago

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Mikey Faulds Coos Bay, OR

C 4 Plumbing did a very good job for me . Everything is working fine. They were very good workers & very thorough & pleasant. I'm just sorry I'm late getting back with my review, but I got ill a day after they were here. Nothing serious. I would recommend using the Company again. Myrtle Faulds (Mikey)

7 months ago

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Mike Clarke Las Vegas, NV

Choice was there for me when we had an A/C unit go down. They were patient while we tried to get in contact with the tenant who complained and would not answer our calls. When we finally did get a hold of the person they said they had fixed the problem. Not sure if I will get charged a service call or not but at least Choice was there.

7 months ago

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Lee

I was very pleased with the service. We know that sometimes things will take a little longer because of what needs to be done. That said, we had to be somewhat uncomfortable with 110 degree weather, but know it couldn’t be helped. Thank you for getting it done as quickly as was possible.

7 months ago

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Maya Balandina

I have very good experience with Choice Home Warranty. The staff is working very well. When I put claim, the reaction is asap. Scheduled appointments emailed immediately after assigned company. So far, they do excellent job. Thank you.

7 months ago

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Tammt Wheeler Henrico, VA

I was fortunate to have been provided coverage with my new house. Within a few months, the spring on the garage door broke and Choice worked with us to have it repaired. The whole process was extremely easy and we are more than satisfied with both the outstanding customer service and the professional provided by Choice.

7 months ago

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Gerry Wildner

As always. If you have an insurance you question yourself about it and if you need it. We have it now for at least 3 years. Very happy with the Warenty. All issues we had were fixed. Not of course the same day but one or two days after. I just extended for another 3 years. Can only recommend it.

7 months ago

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Lisasrealm2003

Some things are claimed and appointments made for repairs quickly and its repaired or replacement funds given within 30 days toward replacement. Others No. Found out every 30 days you have resubmit as new claim if no company wants to do the repair. Also if parts are ordered and I do not follow up on status of repair. No action is taken from Warranty and you have to start from scratch. And submit 'new' claim and pay another fee as you are starting from scratch. Overall I like having this warranty just very frustrating that many of these issues are not explained. Also no type of update if you go to the website to look at your claims. So unless you call and check with them it sits there. And there is no comments that it has been canceled and you need to submit new claim. So average stars for average service 'Manager' rep told me it was in the paperwork they sent me. And he would send again. Which he didn't. Good customer service would take the time to read and explain to me the actions I need to take to ensure my claims are taken seriously from this company.

7 months ago Edited October 18, 2023

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randy rogers Tucson, AZ

Both of the associates I talked with courteous and clear. The gentleman who actually put together my package was very knowledgeable about the policy and explained it very well. The only negative was a lengthy spiel about locking in a great by paying up front for a six year commitment. Come on, who would ever consider that?

8 months ago

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Belinda Danielson Oceanside, CA

First time, first year customer; Liked: ease of filing claims, on-line responsiveness, garbage disposal claim #3 handled start to finish within 5 days, one call approval to the tech on-site within a few minutes. Didn't like: Claim #2 dishwasher, technician doing work was great, but wrong part was sent to him delaying repair by weeks and necessitating 3 visits. Claim #1 pool heater: apparently pool companies dealing with this warranty co, don't get paid enough/don't want to travel to north co. San Diego, so it took months to get this repair. 1st assigned tech bailed our assigned appt. as his other no. county job cancelled, he didn't want to travel an hour and he said he could not easily communicate with warranty company except on line which was not adequate for him. Weeks later I found, and was going to use my own designated tech (which Choice told me was allowed once per year), and that one could also not navigate the Choice on line system, so he cancelled on me. Third tech was good, driving over an hour, but had to wait weeks for Choice to get him the part which I apparently could have gotten via Amazon/other within days. It's hard to believe there is a lack of pool companies in San Diego county. but maybe there are few willing to accept Choice Warranty business. I have been told some techs will not accept water heater work as reimbursement to them is too little or some plumbing repairs as customers can't wait for Choice approval/parts system in an urgent/emergency situation.

8 months ago

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Dennis Harbin Texarkana, TX

Our air conditioner stopped working in the middle of a triple digit temperature day. I immediately filed a claim and got a response with a claim number within a few minutes. Early the next morning the service techs arrived and had the problem fixed in less than an hour. Really appreciate the quick service!!

8 months ago

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Dora Paz Baltimore, MD

Very easy to process an claim so far I am happy with the service. It is a huge relieve that when a appliance stop working I can easily fix the problem very quickly. I can call or go online to process a claim. Normally I do it online and no one is calling me back for more information it just go straight to schedule the service repair.

8 months ago

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Bonnie Huntington Beach, CA

I appreciated that Nic, the service tech, checked with me to move my appointment a week earlier because he had an opening. He was in communication with me all day about his expected arrival. I’m very satisfied with this first experience with Choice.

8 months ago

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Kendra Mock Houston, TX

The annual cost is fairly reasonable, and it is pretty easy to submit a claim. However, the vendor network is slow to pick up claims and there is no way to specify an emergency situation. If you're lucky enough that a vendor will handle all the replacement work, then it tends to be a good deal--as long as you don't need the work done quickly. The estimates for what something should cost to replace are too low (example, they gave me less than $400 to replace a wall oven, and the minimum cost for a wall oven is close to $1000). There's also no way to choose a specific vendor if you've worked with them before, you're subject to whoever picks up the claim. The portal that their vendors use to pick up the claims is finnicky, and if you have any issues with the vendor there's no real recourse except to get your claim reassigned. That doesn't help if you're unable to use a major appliance (such as my water heater, which I'm currently STILL waiting on a replacement, even though it has been two weeks). Also, there is no way to get reimbursed if you have to take on work yourself due to failures in their vendor network. For example, my AC broke (in south Texas, in the middle of the worst heat wave in decades). A vendor would not pick up my claim, so I had to call one directly who worked with Choice Home Warranty (he'd picked up claims before, but for some reason, this claim wasn't showing up in his portal for him to pick up). So, I had to pay him directly or wait 2-3 days for a technician to even show up if I used the warranty company.

8 months ago

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Shirley Houston, TX

Choice Warranty has been a life saver for me. Thru the several years that I have experienced them, they have provided me with excellent service companies. Service companies that are professional, timely and courteous. I would recommend Choice Warranty to family and friends

8 months ago

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Mohan Hebbar Odessa, FL

Choice Home Warranty is the best assurance to have when something goes wrong with an appliance or a system in your home. The claim process is easy and their contractors are prompt and competent. I have been with CHW for 2 years and my experience with them is A+.

8 months ago Edited January 1, 2024

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William Rossini Woodway, TX

What I disliked is talking to an agent that can hardly speak English, and him telling me that the service people you have work 7 days a week. My A/C broke down on Friday they did a claim right away and told me I have to wait for a service company to pick it up. And that this could take 4 hours and if I didn't hear in 4 hours it would be 24-48 hours. It was 107 on Fri, 106 on Sat and 105 on Sun I called Sunday and they told me they were still waiting. I told the agent I'm willing to bet it will be Monday because no service person is coming out on a weekend since you don't pay overtime. And Lord behold I get an email Sunday night telling me they will be at my house from 3-8 PM. on Monday. Also I received an email with a survey asking if I would recommend Air Tex. at 5;45 this morning I checked my email at 6;15 gave him a 10 and it said survey has expired what gives.

8 months ago

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Sherry Martin Oklahoma City, OK

The policy was rather expensive;,however; truly worth the price. I had a leaky condensation pipe replaced, an appliance check, and now my A/C is not cooling properly. Their service is amazing and I cannot wait until the parts arrive for the A/C.

8 months ago

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jack silver

i have used Choice several times and have been impressed on how responsive they are. I probably could not reach out to service people on my own and get them to be as responsive in coming out and attending to the problem at hand.

8 months ago

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ERHAN Houston, TX

Professional and friendly. I have just signed up. I hope I will have better experience than my current Home Warranty Co ( I have been with them 20+ years) they have progressively got worse specially after they got bought out by other company.

8 months ago Edited August 29, 2023

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Rebecca Holman

James was great! I already have a home warranty with Choice Home warranty, and James gave me the same deal I had in 2021. James' customer service was professional, and easy to understand pricing and what the home warranty covered. Thanks again!

8 months ago

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Randy Brown

I entered in my issue with my A/C unit at 10:30 am and it took until after 2:45pm before I got a response saying someone was coming out to my home. My contract says 4 hours for GA and this was almost within that window so this was satisfactory however I called a customer service rep and spoke to her about the timeliness of the response and was told you are not an emergency service and you had 24 hours to response with a contractor. I told your rep that my A/C was broke and we were under a heat warning advisory here in GA with a feels like temps over 100 degrees and that a 24 hour response was unacceptable. Unfortuantly the way your system works it appears you may use a message board and wait for contractors to respond. This definately delays service times. I was very fortunat to get a response within 4 hours and 15 minutes but the contractor said he could not be at the house until 2 days later. I took the appointment and was very lucky in that the contactor AAA heating and supply was in the area working and responded that same afternoon. The rep was friendly, knowledgable and did get the unit running as it was just a bad capacitor and then he left. Unforntuantly the unit was still not right as it took over 7 hours to cool the house just 5 degrees. I wish the contractor had done a system check before leaving. Therefore the next day I called my normal HVAC company and had them order me a new unit to be installed this Tuesday. So Choice Home Warranty did get a temp fix to at least get my air running again when I was really looking for a longer better fix. The system seemed to be running inefficiently and I made the decision at that time to just replace the unit instead of continuing to work with an inefficient unit that stll needed some sort of repair. AAA may have gotten this unit to be saved but they did not take the time to look further. Bottom line is this summer is an exceptionally hot summer I am not taking any chances with my family's health and well being.

8 months ago

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Bre78148 Schertz, TX

Kyle was so helpful and explained all aspects of the policy. Did not act differently when we could not pay in advance and got us a great monthly price and the service fee is manageable too! Choice covers far more than we had imagined. With a number and a name of whom we can call, we feel calmer already.

8 months ago

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Mary Beth Kansas City, MO

On my side everything was efficient and timely but the vendor process for authorization was frustrating for the vendor. They were pleasant as was the customer service rep but she was asking them to resubmit for authorization. Every time they did that through the vendor portal it said the authorization had already been submitted. They waited 2 hours trying to get authorization before I called in to help if I could from my side.

8 months ago

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John H Indianapolis, IN

The three problems I have submitted a claim for were fixed in a relatively short time. The technicians were congenial and didn’t waste time with unnecessary interaction. Unfortunately, generic parts were used to fix the problems, rather than replace the faulty parts with similar quality parts. This was most apparent when the quiet quality malfunctioning garbage disposal was replaced with a noisy Ace Hardware brand disposal. After using the disposal it became apparent that the unit’s flange had been improperly installed. Overall, CHW appears responsive when a claim is submitted. The quality of the replacement parts could be improved.

8 months ago

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Otis Talley

Choice will contact a repairman to fix my issue which saves me the time of searching for one. However, my ceiling fan repair was rejected and a Case Manager was assigned to my request. He called me once; have not heard from him in almost a month.

8 months ago

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Sedrick Decatur, GA

I'm very very pleased with Choice they acted fast on my claim and handled it professionally on the phone and in person with the technician that came out I'm glad I switched over from American Home Shield and will recommend to all family and friends.

8 months ago

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Bevan

Choice has been the right choice for me. They have helped with big ac repairs done timely and efficiently even during the heat of summer. MROTZ HVAC being a service provider through choice warranty did an awesome job too. Very happy all round!

8 months ago

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Nancy Jacobsen Missoula, MT

I like I can always get someone on the phone to answer my questions. I like the ease of filing a claim. I like getting help paying for unexpected repairs and/or replacements. I don't like, but I think this is standard, the reimbursement for replacement is sometimes less than my choice of replacement. I understand the policies. I like that Choice maintains contact with me and keeps me apprised of the status of my claim when a technician is anticipated to me. I like that I've used my policy for two homes and always been satisfied with the speed and fulfillment of our contract

8 months ago Edited September 7, 2023

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Tricia Ypsilanti, MI

Choice Home Warranty worked diligently to get a repair technician out to my home for furnace and AC repair. Company they hired were fantastic to work with! Explained what they were doing and asked lots of questions on how and what was happening. So happy I chose Choice Home Warranty!

8 months ago

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Syneta North Augusta, SC

Choice warranty is Top Notch to me. I was with another Warranty company I wasn't happy with customer service was horrible. The Choice Team have been very professional and resolving my two issues . Yes,I would recommend choice warranty to anyone!

8 months ago

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Pash ROSHANI Roshani Glendale, AZ

HELLO , I WANTED U TO KNOW ABOUT THE PROBLEM THAT I'VE HAD WITH ONE OF YOUR AGENT ABOUT A CLAIM . I'VE CALLED YOUR OFFICE AND PLACED A CLAIM , THEN TEN MINUTES LATER I CALLED AND MENTIONED TO THE AGENT THAT I'VE TWO PROBLEMS ( PLUMBER FOR MY SECOND ISSUE AS WELL ) , KITCHEN FAUCET AND BATHROOM FAUCET ARE LEAKING . SHE MENTIONED THAT ONE SERVICE CALL FEES I'VE TO PAY . PLUMBER SHOWED UP AND FIXED ONE ISSUE BUT BECAUSE THE AGENT DIDN'T TYPE THE SECOND ISSUE IN WORK ORDER , HE DIDN'T DO IT . I CALLED TODAY AND WASN'T HAPPY THAT THE PLUMBER HAS TO COME BACK AND ANOTHER SERVICE CALL I DID HAVE TO PAY . I'M NOT HAPPY THAT I'VE TO PAY TWICE SERVICE CALL FOR MISTAKE THAT YOUR AGENT MADE . THANK U

8 months ago

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Barbara Silver Riverview, FL

Easy to start a claim. Didn't like talking to someone in a foreign call center. I had an air conditioning company come the next day for service. The service person listened and responded to my questions and concerns. Problem ended up not being a problem. Well worth the $45 service charge.

8 months ago

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scott paris Delray Beach, FL

Living without air conditioning in Florida is Brutal. I reported my repair on a Friday evening. My appointment was scheduled by 11:00 Saturday morning, along with an apology for taking so long. My AC was repaired by 3:00 PM Saturday.

8 months ago

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Audrey Cantley Los Gatos, CA

I’ve been happy with Choice u until they said that since my dishwasher needs to be replaced, they’d send $250 to Lowe’s and I’d need to go there and pick it out. I was assured when I signed up with Choice that any replacement would be purchased, delivered and installed and evidently that was not true. I don’t want to leave Choice but I am very unhappy with this latest development. Please purchase a comparable dishwasher, have it delivered and your nice service agent come install it and remove the old one. Thank you Audrey Cantley

8 months ago Edited January 10, 2024

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barbara davis Houston, TX

I had a recent claim concerning my garage door opener. The claim was assigned right away but that is where the problem got started. As soon as the repairman got here he started with upselling telling me that Choice would not cover the problem with my opener. He did some work on the unit and it began to work again.....for a few days. I called Choice back to get them to resend someone to fix the unit. A few days later the same repairman showed up and told me I had to repay for a new service call because the problem wasn't his fault. He got rather verbally aggressive with me and I finally called Choice and told him to leave. He said he wanted his additional money right them. I told him no because I wasn't able to reach Choice and I was going to let your company make the decision. To make a very long story short, when I finally was able to talk to someone at choice they wanted to send out the same company again. I said no way. The end result was that I had to pay another service call for a new company to come out. This company saw right away that the earlier repair was not completed properly and the replacement part had already frayed due to poor installation. He got things corrected. He told me to let you know that he had been in a position to correct many repair and installation problems caused by the original company. Personally I think that it would be an advantage for all of your clients to do a better job of vetting the companies you send out to do work. I got to pay a double fee and take a lot of abuse before my repair was completed. Not good!

8 months ago

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Mark Sanford Comfort, TX

Thus far, I have used the home warranty service plan on only two different occasions. Each time, the service has been quick to respond to the issue presented. The service was excellent and got the job done on the first visit. Plan to continue their services in the future.

8 months ago Edited January 10, 2024

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Steven Schottenfeld Brooklyn, NY

We were very satisfied with the service by Choice. The technician was courteous and professional and fixed our washing machine properly. He also explained that he would have to order a part but assured us he would also be the person to come back and finalize the repair. Great service!

8 months ago