star star star star star_border

Kenneth Cottrill Green Valley, AZ

Very responsive but contractors slow to respond, (heating system failure contractor responded 5 days later) after repair failed.

2 years ago Edited January 24, 2022

star star star star star

cheryl darby OK

Service technician assigned to fix my gas furnace was excellent —- knowledgeable and professional. Very pleased.

2 years ago

star star star star star_border

James Rudolph

I like having a warranty to cover normal breakdowns that I can't afford to pay for. Choice warranty is a good company to deal with.

2 years ago Edited June 13, 2024

star star star star star

Francisco Chaparro-Torress Orlando, FL

Positive from the moment I made the claim until the tech left my house with my plumbing issue fixed.

2 years ago

star star_border star_border star_border star_border

Nicole Dzwonkiewicz Plainfield, IL

I have been extremely unsatisfied with my latest service from Choice. Took them three different tries and five days to get someone out to look at our furnace that still isn’t working in the middle of December in Illinois. Completely unprofessional.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 28th, 2021

star star_border star_border star_border star_border

Shirley Morrow-washington

Worst company ever, they're liars, poor service technicians inverted, poor customer service, only want your money do not care about customers !

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

star star star star star

Josie Cavazos Harlingen, TX

Great service , wonderful peace of mind. Before you know it the problem is solved with one phone call.

2 years ago

star star star star star_border

Daniela Jimenez

I like that the coverage was well explained. I dislike that the extended warranties did not have options to pay annually.

2 years ago

star star_border star_border star_border star_border

Edward Kammer Las Vegas, NV

They have claimed that my repair was turned down because of a fire. No fire was involved but just an overheated element in the dryer that caused the damage. The tech said it was a mechanical problem that caused the overheating. There was NO FiRE INVOLVED. CHOICE PLEASE CALL ME, THANKS.

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We apologize about the delay in response. Our records indicate you have been in contact with a representative. Thank you for being a valued customer of Choice Home Warranty.

Dec. 14th, 2021

star star_border star_border star_border star_border

Angie Schaeper Union, KY

I was with them for three years and then I finally needed to file a claim due to an issue with my furnace. They denied it immediately (even though 3 different HVAC companies looked at it and said “normal wear and tear for a 16 year old furnace”).

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 14th, 2021

star star_border star_border star_border star_border

Elizabeth McKenna Las Vegas, NV

made a claim over a year ago, the tech said he had to get a part, never saw him again. made a claim 2 days ago, paid the $85, the plumber said there was a hard object stuck IN toilet before it reached drain, needed new toilet, DENIED on grounds that don't even apply to the situation!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

star star star star star

Rebecca Posante Baltimore, MD

In both recent cases, a repairman was scheduled within a day and within two days my repairs were addressed.

2 years ago

star star star_border star_border star_border

Kathi Hill Mount Vernon, IN

They can’t find technicians in our area timely, reimbursement process is a nightmare. Hard for me to find anyone myself, and the ones I find won’t fool with reporting to CHW.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

star star_border star_border star_border star_border

Marsha Baumgart Fayetteville, NC

I would not recommend this company to anyone. On our first and only claim with this company we had to pay for things that should have been covered in the policy but were not. The item being repaired wouldn't have functioned without the item the policy wouldn't cover!! What kind of garbage is that? I will not not recommend Choice Home Warranty!!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Dec. 10th, 2021

star star star star star

Tammy Hammock Pevely, MO

Very responsive to make sure everything is going well with the appointment I had and returned my calls quickly.

2 years ago

star star star star star

Janet G Kaufman Las Vegas, NV

Very quick response. The technician sent was extremely polite and efficient in fixing out problem. Thank you!

2 years ago

star star_border star_border star_border star_border

Karla Kansas City, MO

First time making a claim and was told it was going to be a free service call, but I still got charged. Also, since my warranty is about to expire I keep getting calls every day to renew. After this claim, I’ll definitely not renew. They don’t cover what I need fixed anyways.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 25th, 2021

star star star star star

Jimmy St. George, UT

Had problem with furnace took care of it great customer service. Company sent professional friendly and fast

2 years ago

star star star star star

Jules Bodin Livingston, TX

Choice repaired our sewer line and replaced the the toilet gasket. All was completely done in two hours and gone

2 years ago

star star star star star

michelle wetz Tavares, FL

Choice warranty has been easy to schedule for help and prompt to do repairs. Very pleased with them.

2 years ago

star star star star star

Helen Gardner Idaho Falls, ID

Ease of claims...and business used on this claim was very professional and helpful! BJs appliance repair...

2 years ago

star star_border star_border star_border star_border

Tjo Greenville, IL

It took forever to get an appointment. My refrigerator is not fixed. A part needed to be ordered, but the appointment to install the part is over a month away. I had no choice in day or time of appointment. Not a great first impression. The technician was very nice and knowledgeable.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 22nd, 2021

star star star_border star_border star_border

Sarah Montoya Freeport, IL

The initial technician I had was great. I was very unfortunate that they requested a 2nd opinion on his diagnosis that was weeks away leaving me with an appliance that I cannot use.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2021

star star star star star

Kathryn J Moore Frederick, MD

Very agreeable and pleasant salesman. Explained things very well and worked out what appears to be a good plan for us

2 years ago

star star star star star

Brenda Hampton North Little Rock, AR

Initially there was some miscommunication but once the electrician was confirmed, the project went fine.

2 years ago Edited November 22, 2021

star star_border star_border star_border star_border

William Goad Charleston, SC

Have a sink leak requiring removal of a cabinet to stop the leak, and apparently through the contractor, CHW has declined to commit. I've paid for a plumber and have no positive outcome. I can't honestly recommend CHW after my first claim with this company.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 19th, 2021

star star star star star

Amber Hudson Ellicott City, MD

We are so thankful for this plan. The advanced plan covered our HVAC unit replacement almost completely.

2 years ago

star star_border star_border star_border star_border

Darlene Wilson Melrose Park, IL

I am very dissatisfied with Choice Home warranty. Every time something goes wrong in my house and I submit a claim they deny. I pay money every month for a service that dont take care of there customers. And after talking to other people who had CHW they said that's why they cancelled the service.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Nov. 18th, 2021

star star star_border star_border star_border

ROBIN Dimick Port Richey, FL

I was happy with the quickness they came to evaluate the problem however I am very UNHappy with the length of time it takes to get reimbursed. I cannot wait up to 30 days to replace my refrigerator

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 18th, 2021

star star star star star

abdul bahrami Clarksburg, MD

The Choice Home Warranty has the best customer service. The representatives are prompt, professional, and very helpful.

2 years ago Edited November 8, 2023

star star star star star

Dana Rivas Chicago, IL

I like that when I call I know ot will a be fixed or b replaced for only the fee of the service call

2 years ago

star star star star star

Melvin Bush Anniston, AL

The customer service was fantastic!!! Great rates, and everything we needed in a home warranty package.!!!!

2 years ago

star star star star star

Marguerite Smith City of Saint Peters, MO

The plumber was very pleasant and knowledgeable. Plus he completed the job effectively and efficiently!

2 years ago

star star star star star

samantha metelus Jonesboro, GA

Amazing rep, he went above and beyond to ensure I had a great deal and explained everything professionally

2 years ago

star star star star star

Robin Zeplin Lee's Summit, MO

It’s been great. I loved my technician. He was very professional and we also had some great conversations.

2 years ago

star star star star star

CHARLES DANIEL Bradenton, FL

GOING TO EMAIL TO SCHEDULE AN APPOINTMENT IS VERY CONVENIENT AND A QUICK RESPONSE FOR AN APPOINTMENT.

2 years ago

star star star star star

Kim Swift Hattiesburg, MS

Not sure yet - brand new customer. Justin was real nice and explained the services you offer - very knowledgeable.

2 years ago

star star star star star

Richard Commoroto Philadelphia, PA

The technician Chris was great,found the problem ,fixed it and was done in no time at all. Best $45 I ever spent!

2 years ago

star star_border star_border star_border star_border

Kelvin Goodwin Atlanta, GA

Took over a week to get a contractor to me for a leak. They referred me to companies no longer in business and others with no openings for weeks. Once they finally got someone to me they denied the claim stating the entire line would need to be replaced. I had another plumber come the next day and repair it for less than 150.00.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

star star star star star

Laurrie Campbell Jacksonville, FL

Responds in a timely manner. Took care of my issue and saved me lots of money. I’m a happy client!

2 years ago

star star star star_border star_border

justin gervasio Bridgewater, NJ

It’s taking longer than I expected to get someone to service my microwave. It’s going to be nearly a month before it’s working again not very convenient.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

star star star star star

Judi Yale Fort Worth, TX

I had a very polite and knowledgeable young man to fix my water heater! Definitely will use again if I need to !

2 years ago

star star star star star

Dr. Gwyndolan Swain Kannapolis, NC

Very detailed oriented and gave a clear and concise explanation of the problem. Also made recommendations.

2 years ago

star star_border star_border star_border star_border

Holly Smith Chandler, AZ

Poor explanation of coverages- sales person did not cover certain aspects of additional roof coverage. When I filed an appeal to get an exception, the staff was extremely rude. I would never recommend this warranty company to anyone

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

star star star star star

Jack Darien, CT

Easy to get quote. Appropriate discounts applied to get best rate available. All done in 10 minutes!

2 years ago

star star_border star_border star_border star_border

Sandra Bobango Chino Valley, AZ

I reported a noise in the wall behind the toilet and damage being done to the wall; the appt was set up a week later as the water damage continues. By this time the water has seeped into the adjoining bedroom closet and has caused the floor to buckle. I called Blue Plumbing and they came out on 10.23.21 and fixed the problem.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

star star star star star

Wayne Metcalfe St. George, UT

Really like being able to submit a claim on line! No waiting for an agent to respond! Great service!

2 years ago

star star star star star_border

Joe Fernandez Kingwood, TX

Some vendors are great, some not. Its always a tossup. Choice customer service is ok. Sometimes good and responsive and sometimes not.

2 years ago

star star star star star

Xavier Hastings Longview, TX

There’s some things that did not cover on my HVAC unit but they came through for my washer machine issue!

2 years ago

star star star star star

Amy Stuffle Fernandina Beach, FL

So far excellent professional service. Researching a part to fix my DW. Can’t wait for the next step. Thank you.

2 years ago

Choice Home Warranty Reviews