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Verified Customer

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Stony Fort Worth, TX

Nice when you call and they answer all your questions.

5 years ago

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Verified Customer

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Sherrian Winterville, NC

They give me quality work. I like the price and the plans.

5 years ago

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Verified Customer

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Ledena

Great company.. Fast response time. Friendly employees

5 years ago

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Verified Customer

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Larry Monnig

No problem contacting Choice and fast prompt service.

5 years ago

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Verified Customer

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Ken

They have just Mediocre customer service & their phone CSR's promise things that don't happen!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

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Verified Customer

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Keith Snyder

Easy to work with and didn't pressure a sale.

5 years ago

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Verified Customer

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Helen

great customer service super fast appointment times

5 years ago

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Verified Customer

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Lilly Fine

Everything was done in a very Timely manner

5 years ago

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Verified Customer

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Linda Lovejoy

They have responded timely and satisfactorily

5 years ago

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Verified Customer

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Ken Wildwood, FL

Fast promo service from start to finish!

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

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Verified Customer

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george gamboa

great service and timely appointments. Very nice!!!!!

5 years ago

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Verified Customer

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Garen Eggleston

The Price is right and have nor had to use them yet

5 years ago

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Verified Customer

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G. Davis

Good customer service when deciding to use their service.

5 years ago

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Verified Customer

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Fredrick Tally

I had two warranty issues, they denied both claims saying not covered by the company. The company has a terrible record of fulfilling their claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 22nd, 2019

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Verified Customer

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Carmen Peterson

After many quotes your rep was most helpful

5 years ago

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Verified Customer

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Alibhatti

Excellent customer service and worth to pay

5 years ago

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Verified Customer

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Lynn Walker

They send someone next day after phone call

5 years ago

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Verified Customer

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Kay Edwards

always do me right! great follow up. Great follow up

5 years ago

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Verified Customer

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Kathy Willox

Very pleased with how our claim was handled

5 years ago

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Verified Customer

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Janes

Too many NOT covered areas. There are things I can not do and need a professional

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 19th, 2019

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Verified Customer

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Harris Mcintyre

because they helped when i needed it VERYKNOWEDGEABLE

5 years ago

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Verified Customer

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Greg l franciscus

Work done as agreed. Done in a timely manner.

5 years ago

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Verified Customer

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George Harris

Haven't officially started yet. Will begin in three more days no

5 years ago

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Verified Customer

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William Lang

Denied a claim and would not listen to an explanation of the all the facts surrounding the issue

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 22nd, 2019

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Verified Customer

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Rebekah Ghazy

They respond quickly and have a great way to follow up on requests.

5 years ago

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Verified Customer

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Michael Hoover

Were courteous and workedwith me on setting up my warranty

5 years ago

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Verified Customer

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George Peoria, AZ

Choice Home Warranty is a scam. They say they come out for most things, but they basically cover nothing. It is very misleading.

5 years ago

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Verified Customer

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Edith

Quick service and repairs friendly repairman

5 years ago

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Verified Customer

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Candice

There aren't any local technicians that want to work with them. One company even stated they have a pending lawsuit against them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 13th, 2019

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Verified Customer

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Barbara Schneider

Quick, professional, no hassle response.

5 years ago

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Verified Customer

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Dorothy Raz North Charleston, SC

Very pleased with service they have provided, & time work arranged

5 years ago

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Verified Customer

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Carolyn R Jones

Their promptness in alleviating the problem.

5 years ago

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Verified Customer

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Bruce Lebish

They are quick to respond and great customer service.

5 years ago

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Verified Customer

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Bouthyna Maumee, OH

Very good service, worked well to accommodate my needs.

5 years ago

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Verified Customer

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David Stewart San Antonio, TX

I cancelled this service. I tried to file claim and they said too soon to file.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Diane Paduano Staten Island, NY

Only tried once and I wasn''t covered. Had to pay $60 fee for nothing.

5 years ago

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Verified Customer

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Elaine Elkton, FL

Over two weeks ago I called for the first time. I had a leak and a clogged drain. I'm still waiting for them to find someone.

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly to address your needs.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Cynthia Lubbock, TX

So far they've been great. They answered all my questions when they signed me up.

5 years ago

Reply from Choice Home Warranty

Thank you for joining the CHW family we value your business!

Aug. 7th, 2019

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Verified Customer

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Willie

I'm a fairly new customer but I like the value and they seem pretty courteous.

5 years ago

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Verified Customer

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Daryl Moss Point, MS

Did not stand behind what they warrant. They want me to pay a monthly service charge but then I still end up paying out of pocket.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Cheryl

Someone told me they would cover all my appliances or replace them and I wouldn’t give them very high marks right now on that.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Verified Customer

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Sai Naveen Lingam Parker, CO

Go my AC fixed in 24hrs or raising the request

6 years ago

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Verified Customer

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Sherri Vienna, VA

Little hard to contact. I had to call many times to finally speak with someone.

6 years ago

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Verified Customer

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James Galesburg, IL

I have only had one service call, but got immediate help.

6 years ago

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Verified Customer

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Rudolph Ebeling Plainview, TX

I have had no complaints, and every one has been nice.

6 years ago

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Verified Customer

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Loren D Mitvjell Helotes, TX

I did not receive correct warranty contract that I paid for.

6 years ago

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Verified Customer

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Connie Jarrett Fort Mill, SC

FYI, I cancelled this contract. Never used it. Rating is because they still have not refunded the $294 they charged me on June 29th.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Verified Customer

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KENNETH & DARLENE NESTOR Winchester, VA

Thanks for being there and finding a technician quickly.

6 years ago Edited June 5, 2024

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Verified Customer

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Kristen Gilbert, AZ

Fast service and very easy to file a claim.

6 years ago

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Verified Customer

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K W

Easy to sign up, checked them on line via consumer website

6 years ago

Choice Home Warranty Reviews