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Dean Craig Phenix City, AL

During the hot summer months in the south, you left my family with no A/C for 14 hours where the house became 97 degrees, instead of allowing me to find my own technician asap, you made me wait forever. when I called for my own technician he came in 10 minutes. I will be leaving choice home warranty when it expires in January due to this horrible experience.

2 years ago

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Ernes Belleville, IL

The customer service seems good, but they deny warranty work more frequently as i have heard and as it also happened to me. They denied my claim because they deemed it preexisting condition and that the system was not in good working order. The system has had no problem in the last 5 years and more. The recent heatwave overworked it. Despite knowing this fact they denied the coverage.

2 years ago

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Joseph Weymon

My washer problem was not resolved. Had to purchase a new washer on my own. Very disappointed.

2 years ago Edited January 10, 2024

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Deborah McRary Greensboro, NC

Elliot W was very nice and helpful. He told me about how to save money without a contract. I'm a widow and I'm all for saving money.

2 years ago

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Robin Ropka Sulphur Springs, TX

Luke P was very knowledgeable and handle everything well. He got us the most for our money and I hope you prove to be the best in the business.

2 years ago

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Shannon Efteland Knoxville, TN

They will tell you whatever you want to hear to sell you the produce. They promised all sorts of things and then back talked or qualified the original promise when we had a claim. They offered us $246 as "full replacement value" for a one year old dishwasher. They said that WAS the full replacement cost for a wholesale version but they had to way to facilitate us purchasing one wholesale. I think home warranties are a scam and am quitting and putting that monthly fee into a savings account instead.

2 years ago Edited November 23, 2022

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Brenda Buxton Fayetteville, NC

I like that they will respond in a timely manner. I dislike that a few issues I have had are not taking care of by choice home warranty. I had to keep calling and asking for assistance for repairs.

2 years ago

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Phillip Flores San Antonio, TX

Sean was very detailed and thorough with the package that was agreed upon. His patience while I thought things through are very appreciated.

2 years ago

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Steve Adams Birmingham, AL

This is the 5th paid claim I've had in the last 10 months, including replacing a furnace and a hot water heater. These folks are for real!

2 years ago

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Tim Ferro Edison, NJ

Took over a week and a half to get someone out to fix my air conditioner during the hottest part of the summer! Was forced to go out and buy window ac’s just so we could sleep at night! I have been a customer for 3 years now and by far the worst customer service I ever dealt with! Asked to speak with a manager several times and never heard from one in the week and a half! But they still call me everyday to renew!! I would give 0 star if it was an option!

2 years ago

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Ron Thomas Dallas, GA

Not good right now because my claim has been denied and there is not a solid reason for the denial. We bought the house, there was no issue with the shower that we were aware of. The issue arose and we reported it to you for coverage after purchasing the agreement for your services. I feel as though y’all won’t cover anything we report at this point so I have no level of satisfaction at this time. It feels unjustified for you to have denied the claim - not sure why the tech wrote in his notes but obviously it’s incorrect and impacting my coverage for this item. Not happy at all!!

2 years ago

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Ernesto Curiel Glendale, AZ

Good customer service. I just wish you technicians would respond quicker to solve the issues. I asked them why? Their response was warranties are always last on their priority list yes that was amaizing!

2 years ago

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Laura Fulop Grand Junction, CO

I was looking for a home warranty for my home to cover my appliances. I’m on a fixed income so it would be a good idea to get the Warranty on the home Appliances.

2 years ago

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Moody Moore Washington, DC

Excellent customer service and contractor referrals. Choice has made my ability to manage home repairs so much easier! Thank you, Choice! =)

2 years ago

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Duane Seattle, WA

Everything happened quickly. The tech showed up, diagnosed the issue and repaired or A/C in under 2 hours. The parts were on the truck.

2 years ago

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Steve Phoenix, AZ

I've had a terrible experience with Choice Home Warranty hiring an incompetent vendor that destroyed my air-conditioning warranty and put a family out of her house for six days with small children because he kept lying and I begged Choice Home Warranty for help and I got none and I am very dissatisfied with Choice Home Warranty. That being said, I have another claim for a hot water heater that's going much better.

2 years ago

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Tinesha Chicago, IL

Choice has been supportive of all my needs. Entering a claim is easy and can be done online. The technicians has been on time and very knowledgeable

2 years ago

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Patty Wheeler Ida Grove, IA

I’ve been without a washing machine for almost a month and still do not know if I’m supposed to fix my washer or get a new one. It takes days for me to get any answers. I am still waiting for a response from yesterday’s technician upgrade.

2 years ago

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Ken Cresson, TX

Never more disappointed! I made a claim on my AC. They sent tech out it needed Freon. They declined to cover it so I had to pay $185 for the Freon and $65 service call. I could’ve called a local and gotten it done cheaper. I called and kept getting transferred. I’m going back to American Home Shield that was amazing, I was trying to save a few bucks! Lesson learned, cheaper is not always better. Very disappointed with my first and last claim.

2 years ago

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Janet Grants Pass, OR

Have had issues with both our heater and A/C this year and both times had been handled promptly and also by a great repairman that was dispatched.

2 years ago

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Ranjit Bajwa El Dorado Hills, CA

CHW did send a plumber to fix my hot water tank relatively quickly. The plumber diagnosed the problem and fixed it on the same appointment.

2 years ago

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Bob Rank Shady Side, MD

A skilled technician from Sears appliance repair was here to do the repair the same day that the claim was submitted. He did an excellent job

2 years ago

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Catherine Wood Glen Allen, VA

I called Choice Home Warranty and it wasn't until the second day that I saw that I had an appointment but it wasn't until 2 days later that my washer was going to be fixed. That meant the clothes I had in the washer was going to be in there for 4 days. I guess I was use to my things being fixed in 2 days.

2 years ago

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hanna pawlus Roselle, IL

Nothing is ever covered 100%. If you think you’ll get 100% coverage for your unexpected home repairs…think again!. Apparently your contract has so much “small print” you always end up with hundreds out of your pocket. Not amazing at all.

2 years ago

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Yolanda Webster Zephyrhills, FL

The response and customer service is prompt. Choice home warrant covers your major appliances regardless of the age of the product.

2 years ago

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Claudia Hart Taylors, SC

Choice assigned this job to the wrong company, so I have not received a service call today as they promised. I have communicated with the service technician and he is contacting Choice to correct this. The technician advised he will be here by 8:30 pm if Choice corrects their error.

2 years ago

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M. Lynette B Groveport, OH

Showed up during the time frame and knew exactly what needed fixed. He was finished in just about an hour. Excellent service.

2 years ago

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Michael Sherard Charlotte, NC

Their response time to my service request was very fast. With the technician we were able to reach an convenient time period.

2 years ago

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John Dennis Sadler, TX

The technicians notified me before they came. They were on time. They went to the problem solved it. They did a great job.

2 years ago

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Bill Lamb Hermitage, TN

very informative customer service rep and very patient and knowledgeable. Explained the benefits of the senior option for a years coverage.

2 years ago

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soldier world Henderson, NV

Horrible company. Been paying my premiums for a year. Finally had a reason to use the service and the appliance needs to be replaced. Instead of replacing it like all the commercials show given the home owner piece of mind I get a ridiculous offer that won’t even pay for a 1/4 of a replacement. Spoke to a case manager and they provided a small amount more but 24 hours later still waiting for the funds. My policy is canceled and they are stating I need to renew in order to get paid for a claim filed when policy was active. I just want the money owed to me and get away from this company.

2 years ago

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Colleen McClellan Denville, NJ

Service technicians are independent and have low ratings for their companies on google reviews. If they cannot repair, they will offer less than 10% of the value in cash for you to replace the appliance. They only give a wholesale cash offer even though as a consumer will never be able to find anything at that price. They don’t replace appliances brand to brand. Choice will only give $3k max. An AC unit is $8k at the lowest. Go with a competitor company and not Choice. Their good rates were from years ago.

2 years ago

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Alexis Cretella Jacksonville, FL

Nobody can be without a refrigerator for a week! That's how long it took for a service call. Heaven forbids that something goes wrong with my air conditioner as I would not survive!

2 years ago

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Darlene Valley Stream, NY

I am extremely disappointed that it takes one month to receive a gift card to put toward the purchase of a new appliance. Who can wait that long and why isn’t it emailed immediately? For this reason, I would not recommend this company to any family or friends. I will not be renewing either. I had to lay out all of the money for a new washer because I could never wait that long. It is absolutely ridiculous.

2 years ago

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L N Little Rock, AR

As a general rule, the repairs are done efficiently and quickly. Only once did I have an issue, and that was a specific contractor, who I submitted a complaint to you.

2 years ago

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Melinda Thompson Wentzville, MO

I filed a claim in April to have the ceiling fan in my guest room repaired, as it had completely quit working. Now we are into July and hot weather and no one has ever come out to perform this repair. I am extremely disappointed in Choice Home Warranty. I have 6 other houses with First American Home Warranty and have never had this experience with them. Perhaps you are unable to locate technicians in such a rural area. If that is the case, you should not sell warranties in an area you cannot service!

2 years ago

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Carol Svoboda Roanoke, AL

The repairman responded quickly even though it was a holiday weekend. Unfortunately the necessary repairs for our air conditioning are not being covered by the warranty that we pay so much money for! My understanding when I bought the warranty was that we pay for the service call and the repairs are covered and if something can’t be fixed it will be replaced by the warranty. I guess the warranty is a big lie!

2 years ago

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Philip bacigalupo Granbury, TX

They have systems in place to seemingly & efficiently handle all customer interactions, but their follow-up in handling customer problems is POOR in every respect! Excessive hold times, dropping calls & failure to record my requests & comments. It took 10 days & the scheduling of 2 separate service contractors to perform a simple fix on a water faucet. Their Customer Contract is also very unclear & contradictory in its' approved coverage of fixing "hose bibs", my claim has been denied at this time! After being a CHW customer since 2018 I am currently a very unhappy customer.

2 years ago

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James Patterson

The technician that was sent to my home was very professional and polite. His knowledge of the problem and how to fit it was outstanding.

2 years ago

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James Reynolds Columbus, OH

Once you have to go through the process of dealing with choice hw staff it's best to pay for your own repairs. They okay replacing my dishwasher and offer me 246.00 dollars. Install costs 150.00 and a dishwasher of the same every thing is $469.00 RIP OFF!

2 years ago

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Aubrey Rybyinski New York, NY

Technician that came to the house was very prompt in the diagnosis of the problem and was able to fix it quickly. Would highly recommend him!

2 years ago

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Amanda Mortenson Glendale, AZ

You are a joke..the tech who came out last month overfilled my A/C unit causing it to fail.came back replaced what he messed up.unit is needing freon every7-10 days. Done a new claim another company came out said I need a new outside unit and you dismiss his diagnostic and send the original company out who now says there is nothing wrong, why am I paying a monthly fee for 7 years and you do not want to approve a new unit..I want answers from you instead of getting the run around, this is ridiculous

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2022

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Jamel Powell Charlotte, NC

No problem with the tech...but so much inconsistency with choice agents not applying my $85 waiver after I have spoken 3 agents since last week to apply it. They will not refund my money..stating they will apply to next claim

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2022

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Marvin Krause

Choice is available for An appointment 24/7. The repair people are knowledgeable and courteous. I am thankful for choosing CHW!

2 years ago Edited September 6, 2022

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Gama Rivera Three Rivers, TX

In all honesty, not 100%. My A/C system needed to be replaced and Choice rejected it. I had to do it out of pocket. Regarding small jobs like replacing a ceiling fan it hasn't been a smooth ride.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2022

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Paul Ponteaux FL

After talking to a Case manager ,which was no more then a lily liver mouth piece for choice home warranty. He keep telling me why they would not cover my a/c problem. He was not on my side one bit it was all double talk. They have my $2900.00 dollars now they will not cover one darn repair. Do not buy choice home warranty it is a rip off 100%.

2 years ago Edited May 2, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 30th, 2022

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Mario Vela TX

I was very impressed with the level of service from the repair person from Choice. He was very knowledgeable and courteous.

2 years ago

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Michael McDonagh St Louis, MO

I've placed multiple service calls using Choice Home Warranty and they resolved the issue to my satisfaction every time.

2 years ago

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CBiskitone Boston, MA

I’ve been fighting with this company for over a month for a HVAC repair. I got the best one of the warranty programs and I am still fighting them for the repair. Now they are saying I have to pay $2000 to have the repair done. Why am I paying for a warranty (the best one they offer)for repairs?!!! Do not use this company and Veteran Affairs need to stop promoting this company. As a vet I feel like I’ve been used, abused and spat on.

2 years ago

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Paul Wenonah, NJ

Not worth the investment. You have to pay for a service call. If the appliance needs to be replaced it is not replaced rather you are offered a fraction of the cost for replacement in a gift card to Lowe's. It would have been cheaper for us to just buy a new appliance rather than buy the warranty

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

Choice Home Warranty Reviews