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Mary Escalante Midland, TX

Responds quickly to the workorders. Because of our experience with them we have purchased Additional years of coverage .

2 years ago

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Tony Wooten St Louis, MO

HORRIBLE SERVICE . I DO NOT RECOMMEND. EVER. Example, the email stated that my response can be as long or short as want. But it won’t allow to move forward if not enough content. I want the amount for my dryer replacement as stated & still has not received. As well as the repair of the ptac systems that were covered several months ago. Thanks…

2 years ago Edited September 19, 2022

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Camille Jackson Oxon Hill, MD

I like that I went online and started a claim on Monday evening, and Tuesday evening a tech was at my home and fixed the problem.

2 years ago

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Susan Mobile, AL

I am so disappointed with the customer service she was speak English with heavy accent (never had this problems in the last 8years with Choice, I had few policies, she didn’t verify the address, set up wrong address. So not fair to review But overall I like Choice as a company, would recommend to all my family.

2 years ago

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Tony Benedosso

Good experience with appliance repairs. The only issue is if they offer to replace an appliance instead of fixing it, they never offer enough to buy a new unit.

2 years ago

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Margaret Street

JJ K was a terrific plumber, knowledgeable, professional, and very courteous!!! He did a fantastic job of diagnosing the problem and fixing!!

2 years ago Edited October 3, 2022

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Parvis G Woodland Hills, CA

Once we informed CHW of our AC problem, they dispatched a service representative promptly and the matter was taken care of within 1 Business Day.

2 years ago

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Jim Redding Omaha, NE

Turned in repair request and it took over 3 business days before my problem was fixed. Satisfied with repair, etc. Just disappointed in the time issues.

2 years ago

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Tom Lyle Hampton, GA

I HAVE NEVER HAD A PROBLEM THAT C H W DID NOT TAKE CARE OF IN A TIMELY MATTER VERY GOOD SERVICE WOULD TELL EVERYONE THE GREAT SERVICE I HAVE HAD.

2 years ago

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UNHAPPY

I had a stoppage in my plumbing took 6 months with you and 2 technicians that never showed up. Finally took the reimbursement option,got Heritage Home service the job was completed the same day it was approved to be done by CHW. However CHW denied the claim stating the clog could not be reached inside the house. The technician never left the house cleared the clog. I had to pay it in full. I will never use them again after paying premiums for 6 years with no claims and then get such poor service. THEY ARE NOT THERE WHEN NEEDED!!!!!

2 years ago

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Melvin Vukcevich Las Vegas, NV

ADAM M WAS CORDIAL, WELL INFORMED, AND PROVIDED OPTIONS TO CHOOSE FROM. ADAM EXPLAINED ALL THE FEATURES OF THE POLICY. A " REAL ASSET ".

2 years ago

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Paul Vann Tallmadge, OH

The agent was consice and clear when signing up and gave a great deal for Mr as a senior and Veteran and preparing for thr 6yr term.

2 years ago

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Lorenzo Moore Covington, GA

Received assistance from Ms. L on the day of service with no issues. She was polite and spoke directly to the HVAC technician at my home to ensure he was providing me with his best support of service. Thank you very much.

2 years ago

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Shohreh Zareh Plano, TX

My very first experience with CHW was good when it came to response time and dispatching the tech; however, the work was denied and I now need to pay for replacing an AC unit out-of-pocket. I paid for several years of service upfront and am "VIP status" but it means nothing to the big business.

2 years ago

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Josephine Scott San Antonio, TX

Excellent service online quick to answer back text messages accurate on time excellent service on phone fast and quick…

2 years ago Edited August 30, 2022

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Andrew Kelly Hatfield, PA

I was misrepresented to on the phone call when I purchased the product. I was honest and told the representative that we currently had another company and we’re experiencing bad customer service as it related to a A/C claim it was assured that I could sign up and have immediate coverage. I was later told if that was considered a pre-existing and would not be covered.

2 years ago

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Linda Galloway San Antonio, TX

Long wait for help to arrive. Could have caused a disaster. Very contradictory plan of action saying there's no emergency help given but all appliances covered , if broken, can create a disaster emergency. Not good. This creates impossible coverage by this company. My case was delayed first off now delayed again due to appeal. A wrong interpretation was made by choice warranty which is not supported by the worker report , nor by any photos nor by an independent contractor I paid for myself

2 years ago Edited November 7, 2022

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Ted Peters Palm Bay, FL

I submitted a claim last Monday to simply replace a flush tank system in my mother in laws bathroom. I was sent an email that service would not be available until Thursday. Thursday came and went without anything being done only to have an service person come out Friday morning to be told he needed authorization. Now we are waiting for some response for Monday or Tuesday? Poor at best.

2 years ago

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Shantay Harrison Homewood, IL

The agent was great very informative He did help me save some money. The other warranty service I am with has gone up on my price 2 time in 1 year

2 years ago

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Adolfo Cortes TX

I have been a member for three years. The attention to my requests has been always very fast and with professional people.

2 years ago Edited January 10, 2024

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photoby kh Parker, CO

I have had a Choice warranty for several months and last week I called for service. My appointments have been cancelled without notice 3 times now. I called last week and asked to speak to a manager - I was told I can't speak to one but they will 'email' a manager and they will call in 24 hours - no one ever called. Service is abysmal. They work hard to sell you a policy but never deliver. I am in Colorado. They provide a telephone # for the tech who is scheduled but the phone is never answered and messages are never returned. Stay away from this company!

2 years ago

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Robert Bruce Kissimmee, FL

They have done a very good job taking care of my claims . The only item I didn't agree with was , how the claim for my double oven stove was handled .

2 years ago

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Terry Ridgeland, SC

Not off to a good start. I specifically stated that I did not policy to go into effect until 12/1/22. I just recieved my new policy and it states it will go into effect 9/23/22. I am considering cancellation. This is a simple request.

2 years ago

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Patrick Nguyen Pasadena, TX

Terrible company. I made my first claim 3 months after purchasing the policy, and they immediately assumed it was a pre-existing issue. Also, their contractors are incompetent and even talk bad about the warranty company. We are not able to choose another plumber to take care of our issue, even though this plumber has no idea how to work on a shower panel.

2 years ago

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Mary Randle Copperas Cove, TX

Zero stars, you didn’t serve me! I put in a claim because my hot water heater wasn’t working. Days later I’m still waiting for you to respond to my claim. Meanwhile I’m receiving calls from your representatives trying to sell me a policy and I already have one that I have never used since 2019 but paid for. Then you send me an email stating that you can’t find a “technician” in my area? What kind of game is this? I’m very disappointed in your service and cannot provide a recommendation for CHW.

2 years ago

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Glenn Yesner Columbia, SC

Choice Home Warranty has refused to cover an adequate or reasonable amount of the work needed. Even though Choice states that they have a cap of $3000 per system or claim, they are only authorizing $500 out of about $2100 of quoted work. They "bad-mouth" other home warranty companies and tout their $3000 cap per claim, but do not "live up to" their contract terms.

2 years ago

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William Burn San Antonio, TX

I like the simplicity of booking an an issue and he quickness at which I get a tech out. I don't like that I was told my service would be warrantied for 90 days, but then when it broke again I had to create a new ticket and pay an additional fee (warranty is BS)?

2 years ago

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Verona Hill Loganville, GA

Efficient and informative service! Great follow up on needs for service. Claims are resolved with speed and issues resolved with efficiency!

2 years ago

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Judy White

This was the first time I used my Choice Home Warranty since signing up on March. I was very happy with the technician who came out to my home.

2 years ago

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Wendy Nelson Las Vegas, NV

I'm so disgusted with Choice How Warranty that when the work is completed, I'm cancelling. I reported my refrigerated quick working Aug. 8th. I'm getting it fixed Aug. 18th. My refrigerator is completely out. Waiting 10 days is way too long. I also reported my oven wasn't working at the same time I reported my refrigerator and it's finally being fixed on Aug. 22nd. This is the worst customer service of any company I have ever encountered.

2 years ago

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Daveh Plano, TX

Fast service and decision to “replace” . Amount is only a fraction of replacement cost but I’m sure depreciation due to it’s age.

2 years ago

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Edmund Bill garcia Houston, TX

I have been with Choice Home Warranty for almost two years and the customer service has been consistently declining. I am stuck with them because I purchased a 3 year warranty. My most recent frustration was an AC system repair, they sent one contractor who charged me for washing the outside condenser and adding freon I paid ($400.00). Had to call CHW back out for the same problem three weeks later. This time they declined the claim. I ask for a supervisor who called one time left a message and never returned my call. It is no wonder they have a "D" rating with the Better Business Bureau.

2 years ago

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Harold Zimmerman Miami, FL

I have an open claim on my central air-conditioning system. I have had no air-conditioning since August 3, 2022. I am still without air-conditioning on August 16, 2022. I was informed that I would have have a call from a case worker today (August 16) at 10:00 A.M. It is now 10:35 A.M. and no one has called to explain what the delay is. Your company has NOT fulfilled its obligation to a paying customer.

2 years ago

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Cindy Torelli Louisville, KY

This service request went great. The repairman was knowledgeable and courteous. The Choice employees we courteous and empathetic, too.

2 years ago Edited January 10, 2024

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warren sweeney Port Orange, FL

The technician was on time, courteous, professional, and informative. He fixed the problem quickly and explained everything he did. Great experience!

2 years ago Edited January 10, 2024

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Wainna Ashton Sugar Land, TX

The Technician was prompt and knowledgeable about my issue with water heater. He repaired in a timely manner. I now have HOT WATER. Thank you!

2 years ago

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George McNair Dallas, TX

In the Sioux Falls area, Choice has a limited network of technicians to meet the customer's repair needs. My boiler is currently out, and Choice does not have a technician under contract to repair my boiler. I have contacted several companies, and they do not work with Choice due to the administrative procedures that Choice requires. My research indicates that Choice is a reputable company, but I would not recommend them if you live in South Dakota.

2 years ago Edited January 10, 2024

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janet crane Traverse City, MI

I would not recommend this company . I spent way too much time on the phone trying to get someone to settle my claim. I was assigned a caseworker and she would not answer my emails or get back to me after several phone calls. When she finally got back to me she gave me a difficult time in getting my case settled. She complained about her case load and she claimed that she was overworked. I told her that my time was also important and I would be cancelling my agreement with Choice Home Warranty.

2 years ago

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Christine M Howard Astatula, FL

Tech was very understanding of my situation and I am looking forward to his return with the parts I need to repair my washer. Thank you Tony

2 years ago

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Fillyphan 11

Air conditioner went out at my home on a Saturday. I filed a claim and a technician was out to fix it on Monday. Highly recommend.

2 years ago

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Donna Trondson Corydon, IA

I called and set up appointment which was fine. The repair man came out and fixed it. I’m now waiting to be reimbursed by your company. I will gladly post another when I have received my payment.

2 years ago

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Matthew H New York, NY

Incredibly fast response to my inquiry. Clear and intellignet answers to my questions. Polite and professional representative.

2 years ago

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evelyn williams Chicago, IL

Time frame is long for finding a service provider. It concerns me that perhaps their reputation and ability to provide better quality of service is lacking. Do we need to locate another Home Warranty provider???!!!!

2 years ago

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Felicia Goudy Woodbridge, VA

I've been calling each day for over a month because my central A/C unit is broken. At first, Choice Home Warranty's Customer Service Associates would tell me the technician would be out the next day but that never happened. More recently, they keep saying that they have a new contract and the vendor will be there the next day. I'm a 73 year old woman whose already been to the hospital once - Choice Home Warranty should be ashamed that it is not honoring their contract especially regarding elderly people.

2 years ago

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Sara Louise Andersen Olathe, KS

I paid for three years up front for my warranty. It cost around $1,300.00. I have only had three items that I tried to claim a warranty repair on. They were all denied. Since finding there seems to be nothing that ever gets covered, I have started checking into this company and that seems to be a pretty consistant complaint. Nothing ever gets covered as they have so many exceptions that do not get covered. I just basically gave this company $1,300.00 for nothing.

2 years ago

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Julie Van Hess Portland, OR

I left a message online requesting service. I heard the next day an appointment had been set up for me. Service was prompt.

2 years ago

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Alfonso Cruz Knoxville, TN

Service was very good from the Plumber but they didn’t know about my appointment at the beginning of the process due to a miscommunication with CHW. That made me lost time on Monday

2 years ago

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Tom Gould Miami, FL

The only reason I did not renew is the amount of time it takes to get a contractor to arrive on site, When I had a water leak, the estimated time for arrival was 48 hrs....unacceptable!!

2 years ago Edited January 10, 2024

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Lizzy Shimmer Candle Co. McDonough, GA

Excellent and professional. Today was my first day signing up. I been home owner for a few years and very important to have a warranty on your home.

2 years ago

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Teresa Machnicz Temple, TX

I was pleased with the quick response. But my washer was recommended to be replaced. I like the idea of them giving me a gift card from lowes. But they only gave me half the price of a replacement of equal size. I talked to the adjuster and was told that is the amount they can get for But I can't get it from you. So why do I pay for insurance when I have to pay additional money on top of the deductible. I am new to choice and I am very disappointed in your service. I will be closing my account.

2 years ago

Choice Home Warranty Reviews