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Tim Jones Virginia Beach, VA

I made the mistake of paying for five years and to add insult to injury I recommended CHW to numerous friends who fell for the sales pitch as well. I've now accepted that it's a scam. When well qualified technicians advise that a unit be replaced and state that the unit in question was maintained over its useful life, yet CHW denies the claim. It's a scam and I've had to apologize to those who took my advice to subscribe.

1 year ago

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josme777

CHW is very good! They take care of me every single time I submit a claim. Just the peace of mind I was looking for when paying for Home Warranty.

1 year ago

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David Forland Charlotte, NC

The company is responsive, the contractors have been capable an respectful!! My only negative is that you have to be patient in getting a contractor to come out.

1 year ago

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Nothappy Mogadore, OH

Up until the latest problem I was happy with the service. The problem I'm having with my refrigerator has been mishandled. I believe that the problem is because it's a high price item and choice warranty just doesn't want to cover the cost I would make sure anyone who asks me about the company I would tell how I was treated unfairly in my opinion

1 year ago

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Chrissy Commack, NY

Great customer service but I do feel like some of the things said to me may not be completely true as I did not see them in writing.

1 year ago

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Thomas Page Burgaw, NC

At time of choosing choice they had excellent reviews however at time of need our 48 hours ended at 72 hours. However it wasn't an appliance that was our issue there was no water coming into our house. We paid extra for that service and then their verbiage ended by not covering anything to do with our well pump which we paid extra for. Very bad experience with Choice*. The only thing they did well was sending the technician that they sent. He was the best. We now have a top notch plumbing technician that we can call from now on. Read what is covered before you commit.

1 year ago

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Hill Kilby Alpharetta, GA

This experience with Choice went great. Some components on our heat pump went out and we were very happy with the technician and the repair!

1 year ago

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Mrs. Collins Wilmington, DE

Too many complaints to list but 1st my policy was bought on 2/24/22 but CHW claim it was purchased in Nov 2021. I didn't even look at this house until Jan 2022. Paid receipt from CHW says 2/24/22 via email from them. I was told it cancels on 11/10/22 then 1/23 neither being a full year policy. I was approved for my hot water heater to be replaced. CHW made an agreement with the tech for me to pay $300 for uncovered parts and installation.

1 year ago

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Keith Bloomington, IN

The technician was great, however when I called to place my claim I specifically asked the claims representative of the sump pump was covered under my warranty. She said yes, but after the arrival of the technician Choice denied the claim by saying they did not cover sump pumps. Because of this I will never sign up for your warranty again and would never recommend your product to anyone.

1 year ago

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Angela Ansah Marietta, GA

Technician did not show up several times for an appointment to fix our dishwasher. When one finally showed up, he said it needed a new motor. There was no follow up, and we had to chase Choice several times over a 3 month period. A new technician came out and recommended a replacement. Choice offered us $245 for a dishwasher valued at $650. We will be canceling our coverage and going with AHS. The higher call out fee and premium is worth the quality of service and the old for new that AHS offers.

1 year ago

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Donna Ortner City of Saint Peters, MO

It has taken too long for repair of my washer. It was a week before the service tech. from Sears was available. He was great but had to order a drain pump which was sent directly to my home. The part came in just a few days but tech. can't come till Nov. 9th. Going out to do the laundry isn't easy and is costly,three weeks is way too long.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 2nd, 2022

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Maryse Toney

The technician that serviced my plumbing problem let me know each and every step that was going to take place to service my needs . He was amazing !

1 year ago

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C. Teresa Daniel Jacksonville, FL

I dislike how CHOICE HOME WARRANTY, rips you off , they will repair things for you in your home & in the last 4months of my contract with ,CHOICE HOME WARRANTY began to deny my claims unless I RENEW my contract with them. NOW WHY WOULD I RECOMMEND CHOICE HOME WARRANTY to some one . they sent a plumber out to stop a leak in both bath rooms he took my faucets apart left it `because he had to send the claim to CHW , they denied the claim ,now how do I get my faucet put back together?

1 year ago Edited January 10, 2024

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Scott Smith Statesboro, GA

Paid the monthly fee for three years. Microwave hasn't worked for almost one month. Sent somebody out after most three weeks. Need a new microwave. They said they would send me a check for $191 to get a new microwave. The problem is this is a built in microwave above the stove. And this microwave currently sells for $319.99. They want me to get a cheaper microwave and pay somebody else to install it. Why the hell even have a warranty. This company is a fraud. If they don't fix this correctly, I will need to find an attorney. They are HORRIBLE.

1 year ago

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Elray Gee Galveston, TX

The technician was very knowledgeable and polite, he also took the time to explain the issue and resolved it in a timely manner.

1 year ago

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Linda Shovak Fenton, MI

Young man was in fact to anxious to sign me up.. Had a second thought here when he did this.. I accepted the offer when in fact I had compared with other offerings.. but slow these persons down..

1 year ago

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Mark Reese St Louis, MO

Was disappointed I received no response once I entered the claim yes once I went and looked I saw the claim number and how it was assigned to, that was 2 days later the appointment was 6 days out

1 year ago

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James Unger Davison, MI

Zack J did a wonderful job of explaining the Choice program, offering me options, and helping me find the best possible price. Very well satisfied

1 year ago

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Lee Brown Jarrell, TX

If I could select 0 stars I would!! This is the worst experience I have ever had with a warranty company and have taken the #1 worst spot from American Home Shield! Every time I have any correspondence with Choice it has not been good, they seem to only want my money and could actually care less about me, my family or any of the items they state they cover!! Would never recommend this company to anyone as I would feel like a thief if I did.

1 year ago

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SHARRON HIGHTOWER Cordova, TN

very professional, explained the problem, fast and reliable, showed up on time with a call prior to coming, did a great job!

1 year ago

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Barbara Harris Leeds, AL

Requested service for bathroom smell and since their was no leak he couldn't say what the problem was and it was just a waste of my time and theirs and a waste of the service fee I had to pay. I never said there was a leak of any kind so they should have never even sent anyone!!

1 year ago

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angelita Javillonar Cypress, TX

Very prompt sending tech to check the issue. AC tech answered all my questions and gave me options to improve ventilation. Thank you!

1 year ago

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dishwasher repair Virginia Beach, VA

I called for service and had tech arrive 2 days later. he installed new part on my dishwasher and it was repaired. i'm very happy with the service.

1 year ago

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jeanette litz Chicago, IL

I've only had one experience with Choice Home Warranty and my experience and overall satisfaction was great fast response and got my issue resolved

1 year ago

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Christian Kennedy Owasso, OK

If I could leave a zero or negative rating I would. What a horrible company and stressful time consuming fight! DO NOT USE THIS COMPANY!! I have a six year contract with them and they refuse to accept claim for a failed heating unit on the basis of it not being a "normal" failure! They just want to avoid responsibility!! And then they shut you off to any communication following denial! I have reported them to BBB, NJ consumer investigations and my home state insurance investigations division!

1 year ago Edited October 19, 2022

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Marguerite Reid Brooklyn, NY

They where on time. Clean up behind themself. And the job was completed in a timely matter. Yes I would recommend choice home warranty

1 year ago

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Terry Arnold San Antonio, TX

Called Choice in the morning abouy a problem with out clothes drye and Sears Repair was at my home by 4 and fixed the problem! EXCELLENT!

1 year ago

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Johnny Casaus Fort Worth, TX

The choice home warranty agent was very courteous and found us someone to repair our garage door opener on the very same day.

1 year ago

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Gee Bee

I bought a policy never thinking I would use this! Imagine my surprise and relief when my oven and hvac needed repair. CHW is great!

1 year ago Edited February 22, 2023

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James Anthony Butler Atlanta, GA

I am happy with the response time to claims and the quality of the technicians that have been assigned. I am also very happy with customer service.

1 year ago

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Deborah McKnight Westville, IN

I have attempted to have many things fixed and either they can’t find a technician and want me to find one and pay out of pocket or they just take way too long to get some one at my home. Never had one thing fixed yet. I have been with them since 2017. Need to go back to American home shield at least they had technicians in my area! Now my 5 year old freezer/ refrigerator is not cooling and it’s been 4 hours and no calls!!! I see it coming … their going to say you will have to pay out of your pocket and contact a technician! Looking for a new warrranty company!

1 year ago

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Jai Kim Minneapolis, MN

Dryer failure. Takes two days to talk to someone. Then they offer maybe 50% of retail value. With inflation and old dryer that is just awful. Considering $85 deductible and monthly premium, cash offer is maybe 30% of retail replacement. I have had much better experience with their competitor. I took the gift card offer, when I clicked the offer, it say it may take 30 days to the gift card. So if that is the time frame, I will be out of dryer for 45 days. Not very customer friendly at all.

1 year ago

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Rebecca Elizabeth Charleston, SC

Choice has always been quick to respond. I can count on quality workmanship, honesty and integrity coming to my house. I highly recommend.

1 year ago

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Karen Sue Heneghan Delavan, WI

We put in a claim for our old refrigerator/freezer because seal was leaking. We were told appliance tech would arrive between 11 - 3, but he never showed or called. We called CHW and set a new date. Tech advised me CHW told him not to replace the faulty seal that was in stock because the refrigerator still worked. We had to pay technician anyway! CHW refused to fix or replace our refrigerator as per contract!

1 year ago

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Ronnara Storr FL

In the beginning, my experience with this company wasn’t pleasant. After multiple service calls, CHW resolved my issue. My last service call, service received was great!

1 year ago

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James Richardson

It only took one phone call to get my garage door. Operator replaced.

1 year ago Edited October 12, 2022

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Connie M Foley, AL

It’s a rare occasion when they are easy to work with. If one of their contractors does not pick up call, good luck in finding someone yourself willing to get preauthorization from them BEFORE fixing it- I called 7 plumbers and NOT 1 would do that.

1 year ago

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Mulugeta Ashebir Woodbridge, VA

I like my 1st time experience with Ms W, sales rep. She was very professional, knowledgeable, v. Helpful & courteous. I was able to sign my HW policy based on her input.

1 year ago

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Xenia Hawks Phoenix, AZ

Fast service! I was with another Home Warranty for 20 years and I changed to Choice Home Warranty because of price difference and good service!

1 year ago

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Rob Crow Sunnyvale, CA

They took 3.5 weeks to repair a refrigerator, and took no responsibility that it was their side that was taking so long to get it done. I called and talked to multiple customer service and even a manager over the weeks with no success to speed up any of the process. Only the technician (another company) finally sped things up to be able to get the repair done. I will not be renewing my policy.

1 year ago

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Glenda Reeder Adams Houston, TX

You have offered half the replacement cost of an insured item and refused to provide information as to how you determined payment. I have a six year policy with CHOICE that will be cancelled as soon as I receive what you are willing to pay. I believe your salesman committed fraud when he sold me the policy. Other home warranty policies I have used in the past may not have paid full replacement value but always paid at least 90%. I will be using social media and any means available to inform others of my disappointment with CHOICE.

1 year ago

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Edward Colon Mt. Pleasant, SC

Not much to say. Choice delivered exactly what that promised. Experienced technicians, timely service and excellent results.

1 year ago

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john natalie Edenton, NC

They were great getting back to us they had a problem finding a technician in our area. Washer not repairable will give us a Lowes credit card towards buying a new one

1 year ago

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J H Monroe, LA

Beyond awful!! This company Scheduled and cancelled service many times for a broken hot water heater. They Finally had me hire my own technician. The cost to replace the hot water heater was 1400. They paid 647 stating that that is the price to replace. The promised my service fee would be credited to my account and it was not. Said a consumer advocate would call me and they did not. Steer very clear of this place.

2 years ago

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Harlen Browning Sr.

when i called them they got my info and located someone to come out. it took the repair man a week but he came out and fixed the problem.

2 years ago

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Erin Banks Boone, NC

The technicians have been great. The website is not user friendly and when I have called every employee I have talked to speaks Spanish and it can be a challenge to understand for me sometimes.

2 years ago

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melissa cole Forest Hill, MD

The sales professional that assisted was lack luster and just a bore. He was so uneventful about the entire process. He was also too pushy. I work in sales. My rating a zero for his performance. If I didn’t want the warranty so bad I would have hung up

2 years ago

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GLORIA HUGGINS WILLIAMS Chicago, IL

When I was enrolled before I didn't understand the contract, now i got a better understanding from Muhammed, I decided to give it another changed to see if it really worked.

2 years ago

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Ann Muhmel Las Vegas, NV

My water heater broke down and they sent a technician to my house and the new water heater was approved and installed the next day.

2 years ago

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Maria Luisa Perez Brownsville, TX

This time the experience I had withCHW handling my claim for washing machine is good. The service provider they send did a very good job and in a timely manner.

2 years ago

Choice Home Warranty Reviews