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Pat Phillipsburg, NJ

Technician showed up at the time requested and also texted me a few hrs before to let me know when he would arrive. Had the parts needed to fix my issue in a timely and professional manner.

5 years ago

star star star star star

chfrazier Douglasville, GA

I called Choice and within a couple of hours a service tech was scheduled to come out to my property the next day. Great customer service and handling my issue quickly.

5 years ago

star star star star star

doma Cumming, GA

Very easy to open a repair issue, its as simple as going to the web and fill out a simple form, then they called to with repair appointment with in 24hrs. Excellent service.

5 years ago

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JD Bridgewater, MA

Called about frig not working, technician came out, checked frig said it was the compressor, charged me $60.00 instead of the $45.00 on contract. Said he would send in diagnosis to Choice, 4 days later Choice had not received diagnosis, called and emailed tech, would not answer or reply to myself or Choice. I was told to get my own technician, pay another service call, submit findings to Choice so repairs can be done. Of course Choice Warranty said the refig is NOT COVERED. They are nothing but a rip off. Always find a loop hole not to pay for repairs. DO NOT WASTE YOUR MONEY ON CHOICE WARRANTY

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly for further assistance.

Oct. 12th, 2018

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Erin Richardson, TX

Do. Not. Buy. From. This. Company. They are the worst. There has been an excuse for every single claim I’ve made, as to why it isn’t covered. And they take forever. And you aren’t allowed to upgrade any equipment at your own expense. So you have to wait until whoever they pick can get around to you, and you have to accept whatever equipment they decide you can have. Period. I went weeks without heat, just to replace my whole system myself. They helped with ZERO plumbing issues. And now I have to be an entire week with no hot water, and can only have the basic water heater model that they allow. Unless of course I do what I always do, and go hire someone myself. Which is why they make money. Don’t buy a policy from them.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly to provide further assistance.

Oct. 11th, 2018

star star star star star

Ralph Jacksonville, FL

Repairman came and discovered what was wrong with my freezer and ordered the part. Setup return visit. Returned and installed new part. Everything is fine.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Thank you for your feedback Ralph!

Oct. 10th, 2018

star star star star star

Margaret Fisher Mobile, AL

Service call completed to my satisfaction,but the technician arrived much later than the time window given to me by Choice. Technician was professional, and efficient.

5 years ago

star star star star star

Antonio Henderson, NV

Myles was great to deal with. Every time I asked him to call me back he did. It took me a while but he offered me the best at an excellent price. Thanks Myles.

5 years ago

star star star star star

Barbara Storm Memphis, TN

I always get great customer service and I don't have to wait long to reach a customer service rep when calling. The people they send to do the work get the job done.

5 years ago

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Nando Lopez Falls Church, VA

Beware the positive reviews, they have an action against them on the BBB for compensating people for positive reviews. I had an HVAC repair claim and the tech showed up. Great guy, determined the fan was broken, replaced it. System worked for a week before it broke again so the same Tech came back. A capacitor was blown. He replaced that but it didn’t fix it, the compressor was cycling on/off. Created a second claim and waited over a week. They denied the claim saying something broke the compressor early and they wouldn’t be paying for it because they only cover normal wear and tear. I explained that the capacitor had worn out and likely caused the issue, I told them I wish I had never signed up for service and the rep replied he would forward me to the cancelation department with no caring or empathy. Just, too bad, here’s a cancel rep. I read some of the other reviews about how they refuse to fix things for illegitimate reasons but I never knew how bad it was. Do not use these people. Other companies are a bit more expensive but you actually get service. Stay far far away from this company. They will find a way to cheat you.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Oct. 3rd, 2018

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Angela Hersey Antioch, TN

Horrible(Unprofessional), the sales rep who took my order was unprofessional. She hung up on me and I called to speak to a supervisor/manager she acted as she was in leadership. Additionally, she tried to change her voice. If she hadn't already taken my card information, I have cancelled. Throughout the 1st call, she interrupted me several times. Also, she was very sarcastic and argumentative.

6 years ago

Reply from Choice Home Warranty

We regret to hear your experience. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 2nd, 2018

star star star star star

Troye Las Vegas, NV

Anytime we called to have something serviced choice warrenty was right on it. A service appt. would be scheduled for the next day or two or to fit our schedule.

6 years ago

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Vlora Ibishi Bloomington, IL

One star is actually generous. Our water heater hasn’t been working properly for almost 2 months and this company has sent out 4 plumbers so far and they still refuse to pay for a replacement. This one is 15 years old!!!!! which means parts aren’t available anymore and they are still refusing to pay. There is fire rollout which means it’s not safe and they are being the worst. When they said they wanted a second opinion of their first plumber (who recommended a new heater), I didn’t know that meant 3 extra plumbers! And one didn’t want to come after he heard which warranty company it was because he was not paid for a previous service. Every plumber has recommended a new heater because it’s 15 years old and it’s not up to code. Not to mention, you need to make sure you have at least one hour free to talk to them because they keep you on hold longer than you get to actually speak to them. And don’t expect to get it all done in one phone call, more like several calls every day! They are the absolute worst home warranty I’ve ever had to deal with and it’s not even worth paying for home warranty when they act like this!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Oct. 2nd, 2018

star star star star star

Linda Leitner Aiken, SC

First time I needed to call For an ac that stopping working. In less than a day it was fixed. The company they sent over was very professional. Very pleased

6 years ago

star star star star star

Geoffrey Fuller San Antonio, TX

Request was submitted with one phone call to Choice. We were contacted by the plumbing contractor within the hour. Service was performed one day later,. Well done.

6 years ago

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Patricia McDade Bond Augusta, GA

so far after 5 days still do not have hot water heater fixed or replaced. someone came out to fix it, all we were told was it needed replaced. still don't know what is wrong with it. I was emailed by CHW that they would give us $250.00 buyout, which will not fix or replace the water heater. when I called CHW said a supervisor would call me back, I am still waiting after 3 days, no one has called, I email, the email back says someone will contact me from the service dept. still no one does. this is my first experience with CHW, I have used another in my previous house and they are much better, if an appliance needs replacing, then the service company would replace it and I would be up and running within a week. there is no communication within this company! I am very displeased!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Sep. 26th, 2018

star star star star star

Danton Lorch San Antonio, TX

Great warranty company that takes of its customers. Have had a few dealings with them and everything was done in a very satisfactory and efficient manner. Great job.

6 years ago

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DENIS R RHODES La Grange, NC

Just got warranty for a home I am purchasing. Hope I never have to call again but based on my contact with the sales person I am confident that I will receive prompt and courteous service.

6 years ago

star star star star star

Cornelius L. Jones Jr Brownsville, TX

My experience with choice home warranty was very good this service call. They was very good at getting the work done quickly. Great job Choice Home Warranty.

6 years ago

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Julia Cape Coral, FL

Ceiling fan developed a wiring problem. Called in the claim. Electric repair company scheduled an appointment for the same day. Repair was completed quickly.

6 years ago

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J. P D Ringgold, GA

Called this company on Thursday evening because of a plumbing issue. Both toilets in our home were not working due to the main line being clogged. They scheduled a technician for Friday between 11-3, but Friday morning when I attempted to reach the technician I was not able to. I was in constant contact with the representatives with Choice home and continuously given the run around. I was repeatedly told the technician would be calling me ASAP, and at 3:00 when he didn’t show, it was more excuses. By 7:00 they had rescheduled the appointment for Tuesday morning !!! 5 days without the use of toilets? With a sick child and a disable wife? How is that acceptable? When I called my own plumber, the representative from Choice Home gave me a phone number to what was supposed to be the authorization department so I could be reimbursed for paying the plumber, but instead gave me the phone number for the Seneca’s Resort and Casino! I am very disappointed in this company and will be canceling my coverage at the end of this month, and going to another company!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly for further assistance.

Sep. 18th, 2018

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Mel M Phoenix, AZ

Plumber arrived on time, quick service and explained what needed to be fixed. Took care of toilet issue efficiently. Adam from JL Plumbing was great!!

6 years ago

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LORI GREEN Killen, AL

My AC quit blowing. I filed a claim online on 6/11. It was hot in Alabama. I called to speak to an agent to ask if this was considered an emergency service. I just wanted an idea of how many days it might be. After a long hold (over 30 minutes) I reached an agent who was the least helpful customer service person I have ever dealt with. Wouldn't give me any specifics but told me to keep checking the claim status online. It was 3 days before they let me know they had scheduled a repair person to come inspect it. The appointment was set for the next week. I wasn't going to wait that long with no AC on a hot house with my kids so I just had someone come fix it that day and paid for it myself. It was fixed within 2 hours of me calling a repair company myself. Why can't Choice get the same kind of results?! A few weeks later, there was an issue with the pipe in the wall to my kids' shower. I filed a claim online but the website said they needed more info and I needed to call. Yay. Another long 20+ minute hold to talk to one of their people. She said it wouldn't be covered because they don't cover faucets. I explained that it wasn't the faucet but the pipe inside the wall. She said it still wasn't covered. I told her that was ridiculous and that I wanted to cancel. She said ok and that she would take transfer me to that department. I get transferred. Now instead of being on hold with no idea how long it will be, there is a message that states the estimated hold time and an offer for them to call me back instead of holding. I decline and wait on hold. The estimated hold time passes and still no one. The message is repeated every few minutes offering the call back. It has been 20 minutes more than my original estimated hold time so I finally give in and accept the call back offer. Guess what? No one ever called me back! So I wrote them a letter stating that I wished to cancel immediately. I went into my account online and changed my credit card information to a visa gift card that didn't have enough left to cover the charge if they still billed me on the 28th as usual. I never hear back from them. Nothing in writing and no voicemails. Then on 9/7 these DISHONEST people charged my original credit card (which was no longer on file as my card for billing) for two months of coverage. I filed a dispute with my credit card company as soon as the pending charge went through and filed a complaint with the Better Business Bureau. Now I'm spending some time writing reviews anywhere I can find to warn others about this company. STAY AWAY FROM CHOICE HOME WARRANTY!!!!

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback. We will contact you directly to further assist.

Sep. 12th, 2018

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Beth Powell Denton, TX

I've been a customer for 5 or 6 years and only had to call them for minor stuff usually it take a day or two for a tech to arrive if you're lucky. Some techs are good other don't know their head from their buttocks. Well my A/C went out so I called it would be at least a day for someone to arrive. My son has nerve damage and break out in huge hives/rash so I need a tech ASAP. I called CHW they said it shouldn't be an issue to have my tech call when he arrive. As soon as he arrived I called the 800# Mary sent me to the authorization department where I was on hold over an hour. The tech couldn't stay because he had other jobs so I continued to hold. I spoke with Jeremy he said I wish he could of waited this sounds like an issue we can take care of right away. I explained he waited on hold over 45 minutes and had other customers. He said it's not uncommon to wait over an hour but all I had to do was submit the invoice for reimbursement. He said even better I'll send you to another department where they can address your issue right away, so once again I was transferred. I was told to email the invoice to info@choicehomewarranty.com this is common for a tech to wait on hold for so long but the invoice could be processed. Today I called spoke with Shaber she stated all the reps were wrong they would not accept the detailed invoice the tech needed to call. She said they would not call him, there is no direct line and he needs to wait until someone can speak to him even if he has to wait over an hour. WOW this is BS in my book how about hire more people to handle the call or accept invoices. No wonder it take days for a tech to arrive they're too busy waiting on hold.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback and regret to hear your frustration. Our Consumer Advocate will contact you directly for further assistance.

Sep. 12th, 2018

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Walter Obrmeyer Middletown, OH

I had a very bad experience with Sears Home Warranty and I cancelled. I was so please with Jordan N salesmanship I decided to buy Choice Home Warranty Service.

6 years ago

star star star star star

Sandra Charlton Hot Springs Village, AR

Craig was a wonderful sales person. He explained everything in full in a way I could understand. I am very pleased with the service I was given. The price is exceptional.

6 years ago

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GUYTON DANIELS Lithonia, GA

I called in the problem on Wednesday, a tech came out on Thursday and indicated that he had completed the repair and for us to call in a couple hours if not working. We called all day on Friday and they kept putting us on hold. We were left the entire Holiday weekend without a working air conditioner.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 7th, 2018

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Richard Strange Phoenix, AZ

My AC quit on a Friday and it was 104 degrees. They were able to get a technician there on Monday to repair it. The tech was friendly efficient and quickly found and repaired the problem.

6 years ago

star star star star star

Leigh Butler Frederick, CO

Wonderful service. The contractor that came out here was QUICK and very knowledgeable. My sink is fixed, thank you again CHW for being the "man of my house" THANK YOU

6 years ago

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James Edgewater, MD

These charatains look for every excuse not to pay. Tons of fine print in your “contract” They’ve had scores of lawsuis and the PA Atty general has a govt handler assigned to them they have so many complaints. But because they are so many, good luck getting the state to assist you with an appeal. I submitted one and it went no where. God help you if you have a failure late Friday because they have little or not techs that work weekends. Have a thermal expansion valve go bad on your ac? Read the fine print: Not covered. Why? Simply Because it’s a high fail item and $1200 expensive. They are there to take your money and leave you Need a unit replaced? Nope. They won’t actually replace your unit but offer just a fraction of a cash payment to actually replace. Eg say your stove breaks down and they can’t fix it for cheap - they will look up what the cheapest stove online is and pay you that amount regardless if your stove was a high end model. And no they don’t include shipping, tax or installation. Have a problem they can’t wiggle out from under? They will just buy your contract out and leave you hanging. Horrible horrible company. They should be raided by the state and shut down.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our policy. Our Consumer Advocate will contact you for further assistance.

Sep. 7th, 2018

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helen lipscomb Seville, FL

The salesperson spoke very fast and even tho I signed up I really didn't get the questions out that I wanted answers to so now I am waiting for the package to show up so I will know just what I have ended up purchasing. He was pleasant but some what like a used car salesman, I am 78 (79 in October) so I think for the older people it they spoke a bit slower you might get more business.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback Helen.

Sep. 4th, 2018

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Sarah Threatt Matthews, NC

I have gotten fast response times from CHW. The repairmen have been very good at their jobs and very courteous. This is a great way to handle home repairs.

6 years ago

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Marva Graham Atlanta, GA

Unfortunately my experience has been negative. I have two contracts. One for my home and one for a rental. All three of my last three claims have been denied. My heat pump broke down and I had a maintenance contract on it. I was told my maintenance contract was not the right kind. The other two had excluded items involved. I wonder if it would have been more cost efficient to just save money towards repairs than buy a warranty contract.

6 years ago

Reply from Choice Home Warranty

We appreciate the opportunity to address your situation, Marva. We would like to resolve your situation. We have notified our Consumer Advocate and someone will contact you within 2 business days.

Aug. 24th, 2018

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Krystal Shannon Aubrey, TX

Beware of this company! They were sued in 2015 for deceptive business practices. Edison-based Choice Home Warranty will pay nearly $780,000, including money that will go back to consumers, to settle a lawsuit filed by the state over its business practices. "Despite the representations in their contracts, these defendants allegedly used creative and deceptive means to deny their customers' claims," said acting Attorney General John J. Hoffman in a statement. Clearly Choice is still up to deceptive business practices. including false advertising and fraud. Advice to you all who have been denied claims on whatever technicality Choice made up, go report them to the Bureau of Consumer Protection as well as the New Jersey Attorney General.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly.

Aug. 14th, 2018

star star star star star

James Mckee Montgomery, AL

their was no questions with my claim and it was approved on the spot. The repairman completed the work and he was gone in an little over and hour. so thanks

6 years ago

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Gail Kerns Virginia Beach, VA

My garbage disposal stopped working. I put in a claim with CHW. AUL plumbing responded and a new disposal was installed. The technician was very pleasant and knowledgeable.

6 years ago

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H.Dittmar Chapel Hill, NC

This is another follow-up review: Dear CHW, while we appreciate the offer of $200 ), I have not heard back from CHW in this context. I called the number mentioned today and was told I will now receive an e-mail giving me instructions of how to claim the $200. Several observations which I will enter into another review: - Still no call from "...Our Consumer Advocate will reach out to you for assistance..." - Outcome of review by "...Vice President of Quality and Processing..." not known. No information to client - Instead of honoring their commitment in our warranty contract, another "Buy-out" is offered, same as in our previous claim (Cost to us about $900, CHW offer for buy-out :$300). Can't avoid to reflect back to the law suit against CHW in New Jersey mentioned in Consumer Report in 2014 (see my last review notes), namely "....While the coverage required the company to replace products that couldn't be repaired, the state said the company offered consumers cash "buyouts" for hundreds of dollars less than it would cost to replace the item... ". Total cost to us in the last claim about $700. Unfortunately still very unsatisfactory. When will CHW finally understand your clients: We are not interested in having to fight for weeks for every claims and then being offered a buy-out, 'though appreciated, but way below our costs?!! We would like to receive the coverage that we bought according to the contract!!!!!

6 years ago

Reply from Choice Home Warranty

Dear Herbet, Thank you for your feedback. Our Consumer Advocate will reach out to you for assistance. Regards, Choice Home Warranty

Jul. 12th, 2018

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Phyllis Thomas Orlando, FL

I am extremely dissatisfied with CHW. They sent a non-English speaking technician to fix our A/C unit. I could only communicate on the phone with the office. The technician replaced one part and the phone-office said they needed to order another part. CHW said our claim is under review. 24 hours later our A/C quit again. No one answers the customer service phone. I went online to report. They said it is under review. I tried calling again and despite the brochure info saying they are available 24/7, on Saturday they said they are closed at 5.30. I'm telling the truth and this is not a fake review, it is a true experience. This is a scam, not a helpful service that I paid for.

6 years ago

Reply from Choice Home Warranty

Based on the information that we have obtained, you were not satisfied with the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Our Consumer Advocate will contact you directly for further assistance.

Regards,
CHW

Aug. 14th, 2018

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PETER E. SIQUEIRA Slidell, LA

Upon receiving an email from you, advertising a phone number to call to request the additional one (1) month's for the word of mouth I performed by telling a friend about your service & that friend did indeed sign up. Well, after a two week period of attempting to contact someone at that phone number I was placed on hold for over 15 minutes every time. That's one heck of a customer service situation you don't have. If you wish to keep your customer base at a high level, I strongly suggest that you take heed to my comment.

6 years ago

Reply from Choice Home Warranty

Thank you for your business with Choice Home Warranty.

We make every effort to enhance the customer experience, therefore, we appreciate your feedback.

We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.

Aug. 10th, 2018

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James Raymond Amarillo, TX

I purchased a 3 year Total Plan from Choice Home Warranty when I purchased my home in October 2016. In June 2017 the air conditioner stopped cooling. I called Choice Home Warranty, they arranged for a service technician of their choice to examine the unit. Upon his arrival, the technician had no uniform, no state license posted on his truck, and his only tools were a set of gauges and a tank of freon. He had no other tools or ability to determine why it was low on freon or where a leak might be. The air conditioner worked during the Spring of 2018, in May it again quit cooling. I called Choice Home Warranty, they could not provide a technician for 5 days. They authorized me to obtain a service on my own and to be reimbursed for repairs. I have a service connected disability making breathing difficult in extreme heat, so I opted for the reimbursement program. The technician determined that the air conditioning unit was not repairable due to extensive damage from a leak. With much difficulty over 2 days he was finally able to submit his findings, which were subsequently denied by Choice Home Warranty. I received an email justifying their decision: 1.Are located inside the confines of the main foundation of the home or attached or detached garage (with the exception of the exterior pool/spa, well pump, septic tank pumping and air conditioner);and 2.Become inoperative due to normal wear and tear; and 3.Are in place and in proper working order on the effective date of this home warranty contract. This contract does not cover any known or unknown pre-existing conditions. Coverage is for occupied, owned or rented residential property. Having breathing issues present, I had the unit replaced, while I attempted to resolve the issue with Choice Home Warranty. Trying to reach the appeals person [Ashley M]was very difficult game of phone tag, however when accomplished, her decision was that the best she could do was obligate Choice Home Warranty to a settlement of $150.00 on a $4000.00 repair, with no indication of how she justified that figure. This is a company that consumers should avoid like the plague as their only skill is to say no, and should you be successful in getting someone there to accept some responsibility, they do not possess the ability to inform consumers on how or where they obtained the figure. UPDATE: after posting this article on a website they offered to buy me out of my warranty at a depreciated value hoping I will go away.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Vernon South Holland, IL

Choice home warranty needs to listen to the customers complaints and explanations and not just go by what the repairman says, so the so called committee can get a better feel for what the problem is before denying service.

6 years ago

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Angela Wellborn McKinney, TX

Not really crazy about the fact that I got a call from an agent to renew. I was at work and could not really talk and asked him to call me back later in the day. Then several minutes later I get an email thanking me for renewing. How can that happen. The coverage service I hope is better than the customer service.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

We strive to provide the best customer experience, therefore as a gesture of good faith, we have applied a onetime free service call fee onto your policy, in hopes that your next experience with us meets your expectations.

Aug. 10th, 2018

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Remona wayne Gilmer, TX

The technician was not on time. They give a 4 hour window if time to come . The window was from 7-11 am. I came home and the temperature inside was 93 degrees. It was too hot for 4 hours.

6 years ago

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Kelbourne J. Ritter Brooksville, FL

Technician called me the morning of the visit to verify time of visit, and to check on problem experienced as well as make and model of equipment. He arrived on time and identified and fixed the problem.

6 years ago

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Ron Bramble Absecon, NJ

called about garbage disposal not working. Within a few minutes someone was assigned and had made a servie appt. They came out and replaced it. Great service.

6 years ago

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Carl Guthrie Raeford, NC

I was called about upgrading to VIP. After it was explained to me that I would have to pay up front and I let the salesman know that I did not have the funds as of now he practically hung up on me. He was very polite the entire pitch, and answered my questions politely. I asked that my claim be processed and he ignored me, then when I told him I must stick to my current monthly plan he mumbled something quickly and hung up. Then I get an email explaining that I cannot have my Washer serviced for not draining because it's pre-existing, the only reason I switched to Choice Home is because I was with a competitor and after 6 years of service with them I was not happy. So far not too happy with Choice Home Warranty.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience.

We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.

Kind Regards,
Choice Home Warranty

Jul. 31st, 2018

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Richard R Routhier Lake Worth, FL

Very disappointed with the repair of my fridge, I called Choice Home Warranty June 15th , 2018 and today July 30th 2018 the fridge is still not fix. The first technician repaired part of it and was told the next day that the fridge was not cooling, he said he'll be back the next day but showed up 4 days after. He said he needed another part and will let me know when the part comes in. After more than a week I called him and he said he was out of the country for an emergency. So I called Choice and they said they need to open up another claim since it has been more than a month. Another technician showed up on time and said he would order the part after he receive an authorization. He called the next day and he said I had to wait for the first technician because he ordered the part. What's someoen to do with out a fridge for more than 6 weeks. I have purchase the paln for 3 years and if Choice does not try to fix this issue , I'll cancell their services.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 31st, 2018

star star star star star

Sandra peters Bethlehem, PA

Easy signup experience. Pricing and coverage seemed best among 5 or 6 other warranties I considered. CHW had favorable ratings from 3 survey pools I reviewed.

6 years ago

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Oscar Draper, UT

The interview was curt and impersonal and right to the point .As soon as extended plans were rejected I was given a policy number and hung up on. I couldn't even get his name. I felt that the goal was just to get me signed for the most he could get out of me

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 26th, 2018

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Xiangjun Gu Missouri City, TX

I claimed a fluorescent light problem on 7/16/2018. The technician come 7/19/2018 and diagnosed ballasts failure. Choice Home Warranty (CHW) rejected to cover ballasts: the reason was the ballasts were in light fixture and the fixture was not under coverage. Fluorescent light electrical system is only composed of bulbs and ballasts, nothing else will fail. CHW rejected to cover ballast means they do not cover fluorescent light, but the contract does not say that, and when I claimed fluorescent light problem CHW customer service did not tell me it was not covered. I sent a request to ask them to explain my questions but they didn't response so far. John 7/23/2018

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

Choice Home Warranty Reviews