Choice Home Warranty Reviews
9.3
Overall Score
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Melissa Gay, GA
I had an HVAC problem this Summer. It took a week for them to have someone come out, and he diagnosed it a problem with the thermostat. Then he disappeared off the face of the earth. I bugged Choice time after time after time, to get someone to fix it. They kept blowing me off. Then I finally got to find someone on my own to come out, and he diagnosed it correctly as the freon being leaking. The repair was about $500 and Choice refused to pay for that because they said the coil was rusty. No one from Choice every saw the coils - I have no idea how they thought they were rusty as their repair person told them (I listened) that the furnace was in normal condition for a 10 year old furnace. So - over 2 weeks in the Summer in Atlanta without air for them to waste my time and not pay to fix anything. I would not refer anyone to them.
Oh - but their sales team is pushy as alland you can always talk to them. But try to get ahold of anyone when you have a claim, good luck.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience therefore, we regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Dec. 20th, 2018
Richard Fish Fort Worth, TX
Troy was very knowledgeable, courteous and professional with his conversation with me. He ask if I was a veteran. I am of 22 years. I appreciate the discount.
5 years ago
Mike Aiello Sebastian, FL
I am terribly disappointed in my first experience with Choice. So much so, that I would be happy with a full refund of my paid premiums for me to move on and select another provider for which I have not had any issues in the past.
Why so disappointed? I recently submitted a claim for our dishwasher that happened to stop functioning properly. Shortly after submitting my claim, I was informed that Choice has no service technicians in the area. What? No appliance service techs in the area? Well, I was given the opportunity to select a third party and to be reimbursed. So, I called Samsung, the manufacturer, and they put me in touch with their national service provider. The service provider came promptly and diagnosed the problem. Her lies the issue:
I called the Choice Authorization number. Waited 30 minutes until the technician had to leave for another service call. I then selected the option for an automatic call back. Another 30 minutes later I received a call back. However, shortly thereafter the call was disconnected. Nobody called me back. So, 30 minutes later, I called again and selected the auto call back. 25 minutes after that, someone returned my call. I explained the situation, however they said they could not help me because the technician was not present. I tried to explain that I was left with a written estimate and a diagnosis of what was found. That was not good enough. THe agent asked for the technicians phone number. I gave it to him, but also explained that there was no compelling reason for the technician to call back and wait 30 - 45 minutes on hold. And the technician never did call back.
Fortunately, the next day, I decided to create a conference call between Choice and Dish Network Services. The matter was eventually resolved, but not after much frustration. Your system for reimbursement is terribly flawed! So much so that I would prefer a full refund on my premiums so I can choose another warranty company that has service techs in my area and does not make it so difficult to deal with.
Mike Aiello
321-704-5654
5 years ago
Reply from Choice Home Warranty
Thank you for your feed back Mike.
We regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
We regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Dec. 12th, 2018
Dick Lownds Garnet Valley, PA
This experience was exceptional. I was scheduled for service on a Monday and First Home Service called to ask if they could come earlier. Tony was efficient and pleasant.
5 years ago
Charles Wylie, TX
Power Electric showed up as promised and took care of my problem in a professional, efficient and effective manner. They were very friendly and cordial.
5 years ago
William Thompson Oxford, AL
Technician was scheduled between 11-3. Did not arrive til after 4. We called to get his ETA. He should have been calling us with updates. Waited all day. The part has been ordered and will be installed at a later date.
5 years ago
Jerry Bouck Las Vegas, NV
I've only had one repair experience so far - not good. Tenant oven went out. I called Choice. First appliance tech said it would take a several days to make a visit! So, I called Choice & expressed disappointment. 2nd appliance guy came out same day (good). But said he does not carry the oven valve, and it would take 4 days to receive part!! There is a oven valve part in Salt Lake & somewhere else. Does it really take 4 days to ship an oven valve?? No, I doubt it. Not the best experience. Lets hope next one is better
5 years ago
Reply from Choice Home Warranty
Jerry,
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Nov. 30th, 2018
Review Source
Jeff Green Worcester, MA
You don’t have a lot of technicians and you don’t cover a lot of problems that come!
I am really considering getting my money back!
Even the techs you get are frustrated with you and if you’re going to cover the issues!
I really have to reevaluate your company!
5 years ago Edited January 10, 2024
Etta indictor Warminster, PA
I was disappointed because it was the first time I called for repairs on my garbage disposal. I received an email saying the man would be here on Sunday between 3:00 and 8:00pm. The email was sent on Wednesday. The man never showed up and he never called to cancel. I left several messages on his cell phone and he finally called me on Monday. He said he would be here on Tuesday. I was also told that an email was sent telling me that the date was changed. I didn't receive the email until Tuesday. It was a minor repair but a lot of my time was wasted. I hope if I need service again, Choice will do a better job in scheduling.
5 years ago
Reply from Choice Home Warranty
Hi Etta,
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
Nov. 29th, 2018
Robert Montgomery, AL
Very bad experience! I expect more to come as now I have to get legal help. I purchased a warranty from Choice, on 11-6-18, and after reading the warranty they sent me I cancelled the policy by phone on 11-7-18. A representative named Latisha, tried talking me into keeping the policy or at least the option part of the policy. I refused! She informed me that she would send me a confirmation e-mailed of the cancellation, and my refund. I paid Choice , $91.42 for the policy. The e-mail Latisha, sent me stated that the policy is cancelled, and I would not be getting a refund. This right here shows you how dishonest and fraudulent this company is. I bought the policy one day and cancelled it the next day before it even went into effect which takes 30 days to begin with, and they want to rip me off for my money. They're dishonest crooks! I just turned 65 yrs old, and I'm a disabled veteran, and on social security which everyone should know doesn't pay much. Well, I guess this is how Americans should be treated. Don't do business with these thieves! Just want to add an update: I turned this matter over to my bank, and after 14 calendar working days they got my money back. Choice home warranty never contacted me. Don't do business with them!
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We will contact you directly to further assist you.
Nov. 8th, 2018
Sundstrom Willowbrook, IL
No Service for my refrigerator repair depending on Choice Home Warranty!
Only frustration!
2nd call for service /Given option: I find my own service provider to come fix my fridge .
I get repairman at my home .
3rd Call to Choice /rules must get Choice claim PreApproval to talk to repairman before starts repair.
Choice answers says will transfer to claim Preapproval dept.
Waited as phone kept ringing for over 14 Minutes! Choice NOT answer to give PreApproval reimburse me !
Only Frustration dealing with Choice Home Warranty NOT giving me REFRIGERATOR service -Choice be there when I have need. Ha ha joke on me.
I’m angry 😡 Choice NOT there for me.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Nov. 27th, 2018
Tom Magnuson Greeley, CO
Pushy salesman. Told him what I wanted but he kept pushing. I almost hung up on him to go with American Home Shield. When I said what I wanted he kept pushing to sell more. Previously, I started looking at you, about six weeks ago, and ended up hanging up on your employee.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback
Dec. 12th, 2018
Rita St Louis, MO
Didn't like the "sales" approach process in obtaining the info on the plan, etc. Salesman was very pushy, felt like it was bate and switch process. Just because he says the same thing every day doesn't mean I understand it all the "fast" first time he says it! So we'll see it the rest of the year of coverage is a better process to go thru. Right now I don't have a really good feeling about the Company.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback
Nov. 29th, 2018
Unhappy Customer Claymont, DE
My initial experience signing up was outstanding. I did a significant amount of research and still recall the great experience I had with Dan M. When I called my first service to get my heater fixed, my claim was immediately denied. I had a certified technician at my home able to accommodate my request by coming the same day and your company denied my claim. That’s was the first problem and a major one since my home was below 20 degrees. I was offered to have your technician come out; however within 24-48 hours someone would pick my case out of a queue. At that point, I felt like nothing more than a number and that my case obviously was not a priority. Each person I spoke to provided the same scripted response without any form of empathy. No one cared that my home did not have heat; including you supervisor and your retention department. After being transferred and speaking to the last member of a management she agreed to close my account per my request and provide a partial refund. She didn’t care to retain me nor did she acknowledge anything I was saying. Most importantly, she never sent the follow up email confirming my account was closed. Not to mention, I continued to receive emails that a your assigned technician would still come out. Note I tried to log into your site to state I no longer needed service and your company proceeded. I even tried to call the technician with the number provided and he still tried to call me at 2:30 pm to come. My biggest question that no one could answer was why send your technician to diagnose the same problem you were not willing to fix?! Not only is there a major communication issue, I had no way to leave a message because your office message stated closed. In addition, I was blocked from your website. I’m extremely furious and disappointed in the services rendered. I tried to explain I had a complete write up with th details of the issues our technician provided to me; however your unprofessional supervisor became combative. It’s never personal against a csr, it is critical that agents are trained to handle calls without “taking it personal”. If you don’t cover things considered to be normal wear and tear, why would I need a home warranty? I had to spend money on two emergency service calls to get my heater up and running without any help from your company. Needless to say, I’m extremely dissatisfied with your service and lack willingness to help my family when our heater went out. What I would like it the email promised with full details regarding my cancellation. If you would like to discuss further, feel free to call.
5 years ago
Reply from Choice Home Warranty
We regret to hear your dissatisfaction with Choice Home Warranty. We will contact you directly to provide further assistance.
Nov. 27th, 2018
DOCTORMARYPADULA Tempe, AZ
I paid a pretty penny to cover my tankless hot water system. They promise to repair or replace if your system fails.
The only failure is Choice. They rely on not paying and take advantage of the consumer and the contractors who you have to pay for a call.
They have a go to exclusion for any water system. CORROSION exists when you have water especially in Arizona
They embarass you and the contractors and will not replace or repair. They are bad business people who take advantage of Seniors who think this is protection. They should be investigated for their product and promises
I intend to call a news network and pursue a class action suit.
In business Sometimes you win and sometimes you loose. The only losers here are the Customer and the contractors who waste their time.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration Mary. We will contact you directly for further assistance.
Nov. 27th, 2018
John Pollock Gulf Shores, AL
I have a GE over the range microwave go out. Was told it was the main computer board. I was told it would have to be replaced because it cannot be fixed. I am offered $165, I refuse the $165 and Choice offers $220. I paid good money to have broken appliances replaced, if not repaired. I didn’t realize I would be paying a $45 service call, purchase a like microwave for $219.00 plus 10% tax $21.90, $125 to remove the old, broken microwave and to install the new microwave. So it costs me $410.90 and I was offered and had to accept $220 (was told I would receive no other offer). So it cost me $190.90 to “BECOME WHOLE” as they sell you as Choice sells you the Home Warranty Plan. I have American Home Shield at one of my other homes and they would paid 100% (unit, removal and installation). NOT HAPPY WITH THE WAY THIS REPLACEMENT WAS HANDLED. Why am I paying $190.90 out of pocket!!
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us. We will contact you directly to further assist.
Nov. 27th, 2018
S. L. Columbus, OH
The customer service is great, however, the contractors they use, never fix the problems. I recently had an issue that I was told was fixed, only to get home and the problem still exists. Had a different issue last year with no follow up from contractor. Sorry I had to rate so low but if it wasn't for the mediocre service, I would give 4 stars. It's not the company, it's the contractors.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Nov. 26th, 2018
Shani Clyburn Charlotte, NC
If I could give it a ZERO - I WOULD!!! On 09/19/2018 I placed a request for service on my Refrigerator. A tech came out to check on it 09/21/2018 - it was determined that it would be easier to replace than repair. I have a Side by Side - in door stainless steel Refrigerator. They offered me $400 to replace. After a dispute I ended up only getting $700, this was agreed on 09/24/2018. As of today 11/19/2018 I have not received my check. I was told it was mailed on 11/07/2018 and it i want a replacement check they will CHARGE ME $30. I advised that I will give until Monday and if not received I will be asking for a supervisor. My case manager Tommy G told me there is NO ONE above him I could speak to. That he is it! PLEASE!!! DO NOT USE THIS COMPANY!!!
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration Shani. We contacted you directly to further explain this matter. To further discuss, you can contact your case manager for assistance.
CHW
CHW
Nov. 21st, 2018
Marie Austin, TX
CHW = Fraudsters intentionally stealing your money and not delivering services paid for. As a customer for several years, I have not been able to get items fixed which I first reported in August 2016 upon 7 separate times (because they have a system that keeps on closing inquiries for better NPS scores / but, it has nothing to do with if the items are fixed or not). It is now November 2018 and none of it got fixed. This is really, really, really bad company as they were not able to have a manager available EVER to speak with him or, return my calls / inquiries. STAY AWAY from Choice Home Warranty!
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration Maria. We will contact you directly to provide further assistance.
CHW
CHW
Nov. 21st, 2018
Gloria Crotty Tulsa, OK
Don't Enroll in This Company! FRAUD!
I had a cracked heat exchanger and they refused to cover it. At first they said they wouldn't cover it because the damage "wasn't from normal wear and tear." Even though their technician said it was. So I paid another heat and air technician to come out and give me a second opinion. He also said it was a cracked heat exchanger, and the damage was from normal wear and tear. He slo mentioned it was rusty, but since it was an outside until, and properly encased in metal, and off the ground on a cement slab, with good ventilation, it was definately from normal wear and tear. I submitted this information to Choice Home Warranty and they denied the claim again by saying they don't cover anything that's "rusty". I reminded them that both technicians said that was normal, since its an outside unit, and they still refused to pay for the repair. So I was out the initial $60 co-pay, then the $50 fee to the second technician, then the $1277 repair! AVOID THIS COMPANY!!!
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration Ms. Crotty. Our Consumer Advocate has reached out to you regarding this matter.
Nov. 19th, 2018
Marilyn Hollingsworth Port Saint Joe, FL
I lost my house in Hurricane Michael. Total loss. I called Choice to cancel the policy because THE HOUSE WAS GONE! TOTALED! The stupid customer service personnel kept telling me that they were not responsible for damages from the hurricane. How stupid are they? They thought I wanted to have them fix the dishwasher WITHOUT THE FREAKING HOUSE AROUND IT? Then they tried to charge me from the time they received the phone call. There were no communication options in the entire area: no phone, no fax, no email. I escalated the call to 3 supervisors and they STILL THOUGHT I WANTED THEM TO REPAIR THE APPLIANCES! DID THEY EAT STUPID FOR BREAKFAST? THEN they wanted to charge me a cancellation fee. Then the arrogant manager acted like they were doing me a favor by giving me my money back. She kept talking over me. Would not let me finish a single sentence. Told me that I WAS BEING UNREASONABLE!! I explained that if they wished to pursue it, I could speak to the local judge, who also lost his house, and see who would win. I asked to speak to her supervisor and she refused. Said she was placed in that position to take care of customers and she would not let me speak to the vice president of the department, which is who I asked to speak with in the beginning. I called her an ugly name (which was accurate; she was acting like it) and she hung up on me. REALLY? Losing the house in the hurricane wasn't enough? They had to act like that? I WILL NEVER DEAL WITH SUCH A HORRIBLE, HORRIBLE COMPANY AGAIN!
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We will contact you directly for further assistance.
Nov. 19th, 2018
Martin Las Vegas, NV
The water heater went out at home, CHW did not cover the water container, so i was left on my own, out of $ 925 CHW contributed only $ 300 and they got rid of the claim.
A month later the cloth dryer need it attention , they said it was more cost effective to replace it , they offer me $ 299.00. it cost more to replace it, they say they don't go by retail prices, ok then by one at whole sale price and install one, NO we dont do that either .......... then I had to negotiate and end up offering me not more than $ 350 then $ 375 max. And I had to take charge and finish the job myself and buying a used one because a new basic one costs around $ 500. And the check of $ 375 will come in 30 days. So you judge for yourself if its worth it.
5 years ago
Reply from Choice Home Warranty
Thank you for your feedback. We will contact you directly to further assist.
Nov. 15th, 2018
Shirley Martinez Schertz, TX
I have a serious issue and spoke to a resolution person yesterday. When I first bought into Choice Home Warranty I specifically asked the sales person will this cover exactly what I currently have in my home? Of course he said only to find out that is not true. I asked this because we built a custom home and I would want the same high end appliances or anything else that needs to be replace at the same high end. My garage door motor has to be replaced and this is when I find out that they are going to replace it with a cheaper version and it will not match the double garage which now will have 2 controllers instead of just one. That is just unacceptable to me and stupid to have to carry to different garage controllers. They want to change out my belt driven garage door opener to a chain driven one which will cost me out of pocket over $175.00. I can buy a new belt driven garage door opener for $158.00 at Lowe's. I understand you are looking for the cheapest way to fix this but its unacceptable when the homeowner has to still pay out of pocket for something that is not of the same value. Your guarantee/warranty does not stand up to what your sales people are selling. I am very disappointed.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
As gesture of good faith, we have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
As gesture of good faith, we have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Nov. 14th, 2018
James Coggins Cleveland, TN
I had to file my first claim yesterday I have a drain line that is leaking under my home the Plumber came out and didn't go under the house because I had a picture from my electrician that replaced my stove wire as he finished his assessment he sent in the claim and they denied me because of corrosion and rust but the only problem is I have black plastic schedule 40 pvc pipe with pictures that clearly says schedule 40 pvc so I filed a review and just got an email from a case manager that said again they denied my claim because of rust and corrosion the last time I checked PVC DOESN'T RUST!!!! It is clear that they just done want to pay for my repair I will give them a chance and will call them tomorrow if not I will go to a different company it upsets me that I had to pay a service fee for nothing when it clearly should be a covered issue.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration Mr. Coggins. We will contact you directly to further assist.
CHW
CHW
Nov. 13th, 2018
Kim Phillips Oregon City, OR
I regret getting involved with this company. I had to wait several days for a tech on my first claim, I paid the service call fee and was ok with the service he provided. Now that it is winter, the only way my heat pump will heat is if it is in ‘Emergency’ heat.
Fast forward to yesterday, when my fridge broke. I am told that they are trying to find a tech. The guy I talked to said if I wanted to pick my own tech, I could do the reimbursement plan but when I try to click on it, after I have made an appointment, it says ‘reimbursement not available for this claim.’ So, I call back to let them know and I am told that my claim was cancelled! The guy on the phone opens the claim back up and says they will find a tech...and they did! For November 26th! Did I say that my fridge doesn’t work at all?
5 years ago
Reply from Choice Home Warranty
Thank you for your feedback. We will contact you directly for further assistance.
Nov. 13th, 2018
Tom Cibolo, TX
The technician assigned came right away and diagnosed the problem and immediately notified Choice Home Warranty right away, however the appointment given to fix the problem isn’t until Tuesday of next week...too long to fix this issue.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Nov. 13th, 2018
Varsha Eluri Philadelphia, PA
I'm really disappointed with the service provided over the past year. We have had multiple issues with the toilet that was in claims going all the way back to last year - we had multiple technician's come look at it and tell us it was impossible to fix because of the make and that they would recommend replacing it. The first claim got denied. The second got approved, but the technician then left choice home, and then a third one was sent out after we filed another claim - and instead of just doing what was already approved, it got denied again. It feels like a sham at this point, in how many times we've had to pay the technician visit fee. We could have just gotten a new toilet with all of that money. I'm seriously reconsidering our contract.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Nov. 12th, 2018
Jing Tempe, AZ
I really REGRET going with Choice. I chose the company because of good reviews, but now I'm not sure who are the good reviewers. I became their customer in 2017 with 2 houses. It was fine for the first year because I didn't have anything major. It was more like a handyman calls. I was happy because it seemed like they were good at getting claims done fast. But once real problems arises, water heater - DENIED, garage door - DENIED, refrigerator not cooling - DENIED. I accepted all that and paid the repairs out of my own pocket. Now, my freezer is malfunction, and they DENIED it again with a false untrue exclusion. Then the case manager gave me another denial reason over the phone, except this time it's a reason that is not even an exclusion on the contract. I asked for it writing, but nothing was done. I want to take this claim to a higher level for review, no one else other than this case manager I can talk to. Where is upper management? With both of my houses, I have paid over several thousand dollars, but have only gotten back the service of handyman. If I wanted a handy man, I could have paid much less. I am stuck now because I finally realize what a horrible company Choice, but cannot get back even a decent refund. They are charging me over $1000 for each house for only 1 year of service for handyman work they have done, if I want to cancel my policy. RIDICULOUS!!!This company made false claims that really needs to be properly reviewed.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We will contact you for further assistance.
Nov. 6th, 2018
Lyn Diaz Clermont, FL
This company provide the very worst customer service, if there was a word other than worst to use i would. They are dreadful.
I took me so many phone calls to schedule a service call. Not only they messed up my address (I have 2 address on my contract ) sent the service tech to the wrong place. The list is endless. Tried to update my phone number to my cell, forget it. They schedule me a weekend appointment only when i call back to confirm told me I had no appointment. Then after 10 mins. The agent finds it. under yes again my other address, and calmly informed me we dont do weekend appointments.
So I am back to square one. with a very high blood pressure and still with a broken A/C. still trying to schedule an appointment.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Nov. 8th, 2018
Melissa Atlanta, GA
On October 9, 2018, I submitted a claim for my washing machine not working properly with Choice Home Warranty. The first appointment available was for 10/15 with Bound South Inc. At this appointment, the tech was inside my home for roughly 16 minutes. He did not bring in any tools beyond a blanket nor properly examine the washer. I filed a complaint with Choice & they offered to send a second company out, Apalachee Home Services [AHS]. This appointment was on October 31st. I received a report from AHS stating, “the unit is not working due to a bad rotator shaft & stripped bolt.” They advised the washer “needed to replace the outer tub ASM rotator shaft and bolt” and with the cause listed as “normal wear and tear.” The next day, November 1, I received an email of denial from Choice with the reasoning, “It has been determined that the dryer [washer] at the home was not fully assembled upon the techs arrival and there are some damaged screws from a previous repair.” I filed an appeal with Choice as well as called AHS. I spoke with AHS and their rep stated they never sent the diagnosis Choice was claiming and stand by the report I have. They additionally stated Choice called and pressed them to say the first tech company caused the damage, which they did not state. AHS called Choice & told them they never stated what is being claimed by them. Amanda, at AHS, followed up via email to me to inform me of her conversation with Choice and they told her I could have another opinion due to the miscommunication. I was assigned a Case Manager by Choice, Natasha W, who said Choice stood by their denial. I explained to Natasha, as well as other Choice employees, I have time stamped cameras of both tech companies, the first never even took apart the washer nor had any tools, the washer is only 2.5 years old and has never been worked on or even examined aside by AHS on October 31, 20118 and AHS their self has submitted two items in writing to me in addition to calling Choice directly stating Choice’s claim isn’t true. I fully believe Choice Home Warranty is a fraud and knowingly creates false accusations and reports.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We will contact you for further assistance.
Nov. 8th, 2018
Vince Ross Greenvale, NY
*** Update: As I suspected the response from Choice Home Warranty below is just total lip service. They offered no assistance, just gave excuses, and would not look into the matter. My advise is to stay far away from this company. ***** I had Choice Home warranty for about a year. The list of what they don't cover is endless and extensive. I had to fight tooth and nail to get them to pay for the things they did cover. Some of the repair people they send are fly by nights. I had one show up and collected his fee and never came back to fix the problem. My advise to anyone is to just put the money aside that you would be paying monthly as a repair fund and not waste your money with this company. These people are just not worth it.
5 years ago
Reply from Choice Home Warranty
We appreciate your feedback. We will contact you directly for further assistance.
Nov. 1st, 2018
Rod Battle Mount Holly, NC
The technician was very professional and did a great job repairing the furnace. He also kept us in the loop on the progress of the repair from start to finish..
5 years ago
Anthony Young Tulsa, OK
This is the second time I have use them and both times it has not worked. The first the technician left me with a new problem with my refrigerator because it next leaked water until after the repair. The second time I used them I got a technician that did not want to do the job in fact he wanted a extra $50.00 from me when he came out. I agreed but he decided that he had to check to make sure everything was covered. After plumbing company found out that everything was covered accept the basket strainer on my sink the technician did not come back the next day after taking my copay and the office would not answer the call when I call them but answered when CHW call them and the price has went up to $152.50 if I want them to come out a do work now plus my copay. The technician did no work at all and I paid him when he came in to do the work on 10/29/18. The hassle is just not worth it.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We will contact you for further assistance.
CHW
CHW
Nov. 1st, 2018
S H Douglasville, GA
I used them on two separate occasions for big issues on my rental and personal property to to repair the HVAC system and they FAILED to deliver. On one property they said there was rust on the coil which they wouldn't repair because I should've cought it during annual cleaning (I accepted that). However, my other system was cleaned annually, but wasn't cooling. They added Freon. When that didn't help, they instructed me to get a leak test. When I found I had a leak which I had to pay $250 for they said they wouldn't cover the system if there was a leak. WTH? They essentially find ways to get out of any major job. However, they will come out and repair small jobs like a faulty oven or dryer that doesn't cost much. The customer service won't be good either. I don't plan on renewing my contract when it ends ( if you cancel before the end of your contract you get back a prorated amount minus Administrative fees).
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We will contact you directly for further assistance.
Oct. 31st, 2018
Philomena Conley, GA
Choice Home Warranty company is nothing but a complete scam! They will lie to you in a minute they received the technician’s recommendation to fix or replace your system, because they don't want to follow through on the technician recommendations. I have experienced this type of issue on 2 occasions. First Choice home warranty will maliciously change the contents in the Technician report and state otherwise. When I called them to point out their lies, they offered me 3 free months service, but still refused to replace my AC as recommended by the Technician. What kind of a company is that? All they do is to take your monthly premium, but refused to render the service per your contract. I am reporting them to BBB now and consumers affair; and possibly take civil action against them for not honoring their written contract. Choice Home Warranty do not have to be in business to rip off their customers. Please choose another home warranty provider and stay away from choice home warranty.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We will contact you directly for further assistance.
Oct. 30th, 2018
Renee andrews Knoxville, TN
My work order was not fulfilled completely. I requested to have my leaky toliet repaired and my leaky ceiling repaired. The ceiling was repaired the plumbing company said the only received only one work order and refused to repair the toliet. The plumbing company rescheduled for Saturday between 11-3, they are coming late. I wanted the repair done on that schedule because I had surgery and this is a real inconvience.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Oct. 30th, 2018
Vicki Durham, NC
I made a service request and it was scheduled the same day for that week. The tech diagnosed & we were informed same day. Great service and prompt attention to our needs!
5 years ago
Cathy Homosassa, FL
CH has been nothing less than great! Making a claim is quick and easy. Response was within minutes! Best decision I’ve ever made regarding home repair.
5 years ago
Jamahl Weaver Columbia, MD
My only dissatisfaction is the hidden exclusions for certain appliance issues not being covered unrelated to negligence (if appliance is leaking - typically it's not covered). This has burned me a few times in the past with Choice claims. I feel this is unfair to the customer.
5 years ago
Reply from Choice Home Warranty
Thank you for your feedback. Please note that our policy is available online for public viewing at .
Oct. 26th, 2018
Lois Ratay Papillion, NE
1st time I have been with this company for a warranty & I am NOT IMPRESSED AT ALL! Because of the requirements this company sets , the companies they send out to fix things ends up costing its customers more time down on whatever needs fixed. I really would of hated to have my furnace quit in the dead of winter!!! It was the worst experience I ever had to deal with!!!! If I wouldn't have gotten on the phone with them and treated them like piece of crap, I honestly believe I would still be waiting for it to be fixed! I already had to wait 2 days ! There is absolutely NO REASON why a company they send out to do a repair cant fix the problem then and there!!!! These companies should already have the information needed as to what the warranty company will cover!!! The worst part was the fact the I was the one doing all the work making the calls to git it fixed while the warranty company just sat there telling me they were waiting on call from the tech??? Really!!!!!!?? It should have been approved the 1 time he called it in!! then it would have been fixed THAT DAY!!! This company needs & should have already given lists to the companies they use as to what is & isn't covered period!!!! This 1st experience was the WORST to say the least!!! I paid them the money AND ended up having to do all the work making all the calls to get it fixed too!!!!
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration Lois. We will contact you directly for further assistance.
CHW
CHW
Oct. 26th, 2018
Bill Myers Longview, TX
My Kitchen Aid dish washer went out. Service was prompt to come and determine that the wire harness needed to be replaced. Service man said parts and labor would be $189 but found that the part was no longer available. I elected to have it replaced. First "offer" from Choice Home Warranty was $189 for replacement. I told the company that a replacement would cost $300 for the bottom of price of a bottom brand. Kitchen Aid replacement equivalent would be $more than $400. They agreed to pay me $250. I lost $100 on a bottom price dishwasher. Replacement is a joke.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Oct. 23rd, 2018
Terry Kucera Choate Saint Joseph, MI
AS a brand new customer I can only say that the enrollment was painless and the salesperson did everything he could to offer me the best program and payment plan available for me as a senior citizen on a fixed income.
5 years ago
Leticia Alvarez Bay City, TX
They were very professional. Came in a timely manner and were out within the hour. Very nice gentleman. Would definitely recommend choice Home warranty.
5 years ago
Blaine San Francisco, CA
I found sáles people overly pushy and aggressive like used car salesman trained to manipulate and overcome objections. I negotiated $200.00 below price quoted on the internet. Makes me wonder how solid the product is if it is so easy to negotiate the price down. Don’t like high pressure salespeople - turn off Don’t like the fact you used subcontractors
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Oct. 18th, 2018
Valerie Des Plaines, IL
I just signed for the 5 year deal. Great price, Ben is a great salesman. Based on your exceptional ratings, I know I made a wise investment for my home.
5 years ago
Mary Newport, NC
the service was fine, technician informed problem solver with a friendly attitude and not shy about sharing. would prefer to rate this transaction after new part is installed and dishwasher works again.
5 years ago
Ellen Granbury, TX
Only complaint I have is that it took a few days before we got a repair man to be contacted. Otherwise, so far I’m satisfied with the service, but the repair has not been taken care of yet. Still waiting on parts.
5 years ago
Stephen Kisty Finleyville, PA
Well, we’ll see after the people who are fixing my washer comes back , then I’ll rate this again ! I just can’t believe it takes 5 to 7 days just to get springs for my washer ! Thank Goodness I can use my washer , if I couldn’t , bye the time I placed the call for the trouble it would be approx 2 weeks, I hope they can get the springs faster !!
5 years ago
Reply from Choice Home Warranty
Thank you for your feedback. We will contact you directly to further assist.
Oct. 17th, 2018
Pat Phillipsburg, NJ
Technician showed up at the time requested and also texted me a few hrs before to let me know when he would arrive.
Had the parts needed to fix my issue in a timely and professional manner.
5 years ago
chfrazier Douglasville, GA
I called Choice and within a couple of hours a service tech was scheduled to come out to my property the next day. Great customer service and handling my issue quickly.
5 years ago
