Choice Home Warranty Reviews
9.3
Overall Score
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Guishu Liu Plano, TX
Choice home warranty provided a pretty good offer and pretty warmer negotiation over the phone. I hope their warranty serves will be very good as well.
3 years ago
Bruce D. Henderson Middleton, WI
First technician that was to be sent to home never showed up and though agreed to come second time never bothered to show up again. Second company, Main Appliance Repair was well organized, prompt and extremely helpful. Not sure why this wasn't the go-to company in first place. Makes me suspicious that these companies are not well vetted. Denial of claim and now currently under appeal, as well as multiple delays in getting someone to home warrants a 0-1 rating. No staff to speak with, all contact by email, and not responding to specific requests in emails points to offshore movement of staff. I have had one claim on same appliance in the past and that went smoothly, spoke with staff, coordinated parts and repair - went well. This last claim was a hot mess from inception to denial - now under appeal.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Oct. 27th, 2020
Ken Contreras Sapulpa, OK
Tends to surprise me with shorting the contractors after the work is done or causing them to hop thru more hoops to get paid. I can appreciate following the contract, but some of the disqualifications seemed hidden in document.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Vendor Relations Director.
Oct. 27th, 2020
Robert Reynolds Wylie, TX
First issue I had a problem with was one of my garage door openers. The transmitter quit working. Could only operate using the hardwired button or manually. Choice would not replace the opener because they do not cover the transmitter.
Second issue was my air conditioner. For two weeks they kept telling me the part was ordered and they were waiting for a drop date. After two weeks they told me the part was not available and they were looking at alternatives. I ended up going elsewhere.
Third issue was my hot water heater. Tank rusted and was leaking. They do not cover the tank. First policy I ever had that did not cover the tank as part of a hot water heater.
Fourth issue. I tried to cancel policy and get a prorated refund. Told I could cancel, but there would be no refund. Thoroughly disappointed.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.
Oct. 27th, 2020
Eeva Marenbach Phoenix, AZ
The technician was great! He diagnosed the problem and said he has the order a part to fix the dishwasher. I’ll get an email from you that you’ll install a new washer since it’s cheaper than the part. I started responding to you by making a mistake to agreeing to receive $175 check which supposedly was enough to replace and install a new dishwasher????Immediately I wanted to change my response but there was no way of doing it! Very tricky! Now I suppose to find a new dishwasher and get it installed for $175!
You tell me how that’s possible! I’m very disappointed!
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Oct. 27th, 2020
Lynn Aycock Acworth, GA
I placed a claim around 8am and by 2:30, David N was repairing my dryer. He did a great job and was knowledgeable and thorough. A wonderful experience...
3 years ago
Linda Brown Marianna, FL
I love the expedience Choice Home Warranty. However, I am still waiting on the part to arrive before I can complete the survey. I have not been notified when the part is to arrive. Once the part arrives and installed, I will be more than happy to complete this survey.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Oct. 22nd, 2020
Daniel Clark Lake Jackson, TX
Paid the service fee twice for, first, an A/C company to clear the primary drain off the Condenser unit and then upon the A/C tech's opinion that he could not clear the drain, he closed the call and requested a plumber to come clear it. Second payment was to the plumber whom declared that the A/C tech had already cleared the line. Choice declared it was separate calls and declared that I would have to pay the plumber for the same exact call.
At this point I feel like Choice is not going to get my business once the contract expires.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Oct. 20th, 2020
Charles Jacob Groveport, OH
I wasn't thrilled about the several days we waited for a technician to appear. The 11a-3p window seems long. The tech didn't arrive 'til 3:30p. The tech was very professional and competent. I am pleased with the tech's performance. Not thrilled with CHOICE
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Oct. 20th, 2020
Regina ,
Twice now I received a text message telling me when my plumber would arrive and BOTH times the plumber did not receive the paperwork because it was being sent to a portal they could not even access! In both cases we were days w/o hot water and one of those ended up over a weekend! Very disappointed.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Oct. 20th, 2020
Judge Stringer Oxford, AL
THE SERVICE WAS GREAT AND THEY RESPONSE TIME WAS FAST. MY CONCERN WAS I WAS CHARGED 2 SERVICE CALLS FOR AN ISSUES THAT I FEEL WAS ONE IN THE SAME. MY GARGAGE DISPOSAL WASN'T WORKING AND MY SINK WAS STOPPED UP. TO ME, IT SHOULD HAVE BEEN ONE SERVICE CALL.
3 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Oct. 20th, 2020
Secdonia Terry Chicago, IL
I renewed my Choice warranty because it covers pretty much everything that we need covered. However, I do miss the complimentary maintenance for heating and cooling units. That was a huge part of the coverage!
3 years ago
Renita Fresno, TX
The person had great Customer service and great product knowledge for what I needed to know . He was efficient and effective about what my concerns was.
3 years ago
Judith Ballew St Louis, MO
This man was able to fix my furnace in a very short amount of time. It was extremely easy to get the company to get some one out here to get the job done.
3 years ago
Jon Tubb Franklin, TN
Choice sent out a repair person and they identified the issue. The resolution was apparently too expensive for choice so they sent a second opinion. This means that our heat has been out for over two weeks and has yet to be fixed. hopefully it will be fixed on Monday. The only thing that I like about it is that I’m not paying for it but you get what you pay for I reckon
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Oct. 20th, 2020
Dria Pottstown, PA
I changed over from another warranty company thinking you were different. Alot of stuff isn't covered, the copay is high for what I get, the appointments are made very late you can never find a tech in a timely manner. Recently I had a dripping leak in my tub from a faucet and you couldn't find anyone, then you email me an appt time . The company called and said they never made that time and came 5 days later. Your techs are sub par. You need to find better techs and companies, cover more and not take so long especially with a leak! My water bill will be so high this month. What is the point of having you if you can't find someone in a timely manner when promised fast service? When I signed your contract I was told especially emergencies I would get the tech there same day, is 6 days same day? I have 2 more years with you and after this I'm done.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Oct. 13th, 2020
Anthony Wayne Holman Pahrump, NV
called numerous plumbers in the area and none of them wanted to work with choice home warranty. craig plumbing was the only one i could get at the time. shut off valve would not work, water ran for 2 days. work required permits and inspection by the state.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we are awaiting the diagnosis from your technician to move your claim forward.
In a recent review of your claim, our records show that we are awaiting the diagnosis from your technician to move your claim forward.
Oct. 13th, 2020
Jesee Metairie, LA
Not having the best experience with this company last time they fixed the problem with HVAC but when they replaced the thermostat now doesn’t work with my the rest of house automation. Second time using them for HVAC has bad fan motor pretty standard taking a couple days to get never have Parts and when in the south that matters with HVAC. Last I haven’t been to pleased with the company’s they send out not reputable can’t look them up no business cards or any identification of the company they represent not comfortable if I am not home.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Oct. 12th, 2020
Ovie Edwards Houston, TX
So far I please with the how prompt the y start working on my claim to get my problem taken care of. I am glad that I decided to get them for my home warranty.
3 years ago
Richard Singleton Logan, UT
We have had two claims. The first was a dishwasher. It was a Bosch. They only would pay $299 to replace it so needless to say we had to pay a lot out of pocket to get a decent dishwasher. On top of that they take 30 days to send you a check. The last claim was for a refrigerator that was not cooling. It has been almost a month and it is still not fixed. They claim it is Covid, but in reality they do not want to fix things. They will gladly let you find someone yourself and reimburse you what they want, but it is too much work for them to find someone. After three calls they found someone, who came out, diagnosed a leak in the refrigerant, but they refuse to fix it as "they don't do that" so we have to wait who knows how long to have them find someone. Meanwhile milk, leftovers, and lots of other stuff goes rotten in the fridge. They don't care and are super cheap as far as fixing things.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Oct. 12th, 2020
Miguel Herrera Las Vegas, NV
First and foremost going to give my honest opinion from switching from American Home Shield to Choice Home Warranty. This is by far the worst home warranty company around, promised me they were better than American Home Shield and came to find out it was all lies!! Had a problem with my A/C Unit and they refused to pay for the repair being needed saying I had to pay for the rest of the cost which was $1600 out of pocket plus their $65 service fee!!(Totally Insane Charges) Even spoke to their claim manager (Peta Gaye Campbell) which was horribly unprofessional in every level possible!! She repeatedly kept telling me they weren’t American Home Shield and if I wasn’t happy with their decision, there was nothing she could do about it. They really don’t care or value their loyal customers they have, all they care is about them getting their premium each month. When it comes to repairs they will do everything on their part to not pay for the whole amount and expect their customers to end up paying more than them!! Lastly I would never recommend this company to anyone I know, I would rather pay a little more monthly and get a company that is trustworthy and professional with their value customers!! Choice Home Warranty is a complete rip-off, unprofessional, and misleading “COMPANY” for anyone’s home needs!!!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.
Oct. 12th, 2020
Marilyn Jackson Jackson Kansas City, MO
My first claim with Choice Home Warranty was the most frustrating and unprofessional experience I have ever had with any business. The appointment originally scheduled was changed twice without anyone confirming with me if the day or time was good for me. The appointment change was sent to my email which I do not check frequently so I found out late but went on to change my plans to be available for the repairman. It was scheduled between 11:00am and 3:00pm. While I was waiting for the repairman, at 10:25am, I received another email changing the date to the next week. I called Choice Home Warranty and asked for management. I was transferred to the resolutions department. The manager claimed to have put out am escalation claim for another company. He specifically said that a company picked it up and would be calling me but no one did. I called the next day to cancel my contract because I told them that I have a family member who was in the hospital actually in hospice and cannot be apart of this confusion . I was charged a penalty and could not believe the blatant lack of respect by the personnel stating that I was not willing to work with them. They appear to have no real leadership or good business ethics.
3 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Oct. 12th, 2020
Sandra Moynihan Watertown, MA
Most of the time I have gotten Techs that had no idea what they were doing and could fix the repair properly.
So far, this tech seems like he knows what he's doing.
3 years ago Edited February 7, 2022
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Oct. 5th, 2020
Mehmet Uguz Sugar Land, TX
Recently, i had a water heater issue and i called the choice home warranty. Their technician check the water heater and said that this water heater cannot be repairable so it should be changed. When i report this to choice, i was asked to provide full home inspection report and i provided now they are asking proof of repair list in the inspection. I am worrying that if the water heater leak or completely broke anytime and it may damage or float my attic!
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Oct. 5th, 2020
Justin Black Olive Branch, MS
They have great customer service, and they’re wonderful people .I would Refer this Company to anybody . They have great discounts that work for each and everyone.
3 years ago
Debra Ingalls Iron Mountain, MI
I have had service for almost a year. On September 6 I put on my first claim. Was told that it would be dispatched 24-48 hours. Today is October 2. No one has been dispatched. Have called almost every day. now I have been assigned a case manager. When I call she has voicemail box . I have left several messages. No reply from her. Tried calling customer service and they tell me since I have a case manager they can not give me no information.In the meantime I have to go to laundry mat. My household is five adults and two children. I have spent in last month almost 100.00. They have very poor service. Do not recommend.
3 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Oct. 5th, 2020
Michelle Sabol St Louis, MO
Choice Home Warranty (CHW) sent a Service Vendor to our home that holds an 'F' rating with the Better Business Bureau (BBB), was sued in 2019 by a customer for fraud along with multiple other lawsuits, and requested we sign a contract agreeing the State of Missouri's Government is corrupt and they could not be held accountable for our state's inability to enact laws. This Service Vendor was sent to our home by CHW to repair a refrigerator, yet the technician that arrived had never once worked this type of appliance. They reassigned a claim for a refrigerator four times over the course of 38 days. We had to have the refrigerator repaired on our own and CHW has refused to reimburse us for a claim they approved. We have requested to cancel our policy numerous times. We refuse to allow anyone from Choice Home Warranty’s Vendor Network into our home as CHW is not properly vetting their Service Vendors. CHW has denied claims that should have been approved per our contract. Choice Home Warranty is a dishonest and unprofessional company that has taken advantage of us, made us feel unsafe in our own home, and has done nothing to try and resolve any of these major issues. We mailed a 60 page letter with back up documentation to CHW's corporate office on August 27, 2020 requesting to cancel our contract and be reimbursed, and heard nothing from them until we filed a complaint with the Missouri Attorney General's office. CHW is in breach of their contract with us - Section A. Coverage, "During the coverage period, Our sole responsibility will be to arrange for a qualified service contractor."
3 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Oct. 5th, 2020
William Pereca Beaufort, SC
Once you put in a claim that will cost $'s it be will denied no matter if you the proof of what caused the problem. Even when they can get someone to come to your house and check the problem and tell them that it was not caused by the customer the claim will be denied. the next thing they can't get technicians to come to your house for they give them problems getting paid. My last two claim was denied because they where unable to get technicians to come and service the account.i had to wait 8 days for the to get an ek]lectrican and finally when they couldn't get one, they told me to get one. And when I did they denied the claim.
I would be very careful in doing business with theCHOICE for they are not trust worry.
My last two claim amounted to 1-$235.00 and $812.00 for a COOKTOP
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty webiste under, user agreement.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty webiste under, user agreement.
Oct. 5th, 2020
Jean-Jacques Katz Las Vegas, NV
Toll free number not working.
Excellent web site experience
First technician sent very rude. Company must be banned (Bruce AC LLC). Second company very good and knowledgeable
4 years ago
Stephen Perry Miami, FL
They work hard to find you a service company. the downside of the company is case manager contact. we were assigned a case manager to resolve a claim and after two weeks still no contact, we contacted to get a new case manager and still no contact. I will change companies when contract is over.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Oct. 1st, 2020
Lana S New Orleans, LA
My washing machine broke and was more cost effective to replace than to fix. I paid $65 service fee for Sears to come tell us it was broken. The warranty company will mail me a check for $299 to replace the machine (which can take 30 days). I can't find a washing machine for $234 (299 minus 65) anywhere to replace the machine! This is the 2nd time they have lowballed me for the cost of an appliance. They claim to replace the appliance, but only give a small amount of money to do so. I have also paid $65 in the past for the same machine and the company said it was fixed, but it wasn't. Choice made me pay another service fee for the same issue. So, technically I need to find a washing machine for $169 if I want to break even (not counting what I paid for the warranty). I would spend your money on another warranty company.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Oct. 1st, 2020
Peggy Iverson Muscatine, IA
Put claim in for hot water heater not working. On Aug. 14,2020 it took over 30 days to fix it . In the meantime it leaked over 5 ft of water in my basement taking out a 8 year old furnance. They replaced the hot water heater but refused to replace my furnance. Was told by Monique R that they refused to replace it. Because they dont do emergencies. I explained if they had gotten someone into fix the hot water heater in less than 30 days . They would not have to replace the furnance. They still refused. I spent 25 days with out water period. Had to have city shut off water.
I have a 5year old and im in my 60's. Now I have to find away to come up with $3500 to have furnance replaced and im on a fixed income. Winter is around the corner and I have no heat. This company sucks.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Oct. 1st, 2020
jim swartwood Marion, NY
I know this will never be seen on the page that you post all your shining glowing reviews but here you go.
Only one other warranty place has screwed me over like you people and that is a car warranty who's name I wont mention but I'll never trust chris b or ice t again.
Now heres what happened with you. First there was an 85.oo dollar copay and because one of your past contractors ended up not taking the job they reimbursed me that 85 by the way the refused the job because they say you still owe them money for work done in 2018. The out of pocket with the new company was 300 dollars and they did an outstanding job but had little good to say about you as well.
Heres the brake down
If it stood 85 copay
Add 300 out of pocket
Add 2 weeks for work to be done
That's actually 385 out of pocket
I researched lowes and home depot and I could have got my own had my brother put it in for free and had it done the day I realized it
My water heater was even done. Never use this companies do it yourself and get reimbursed option I fear you will not get paid
Jim Swartwood
4 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Sep. 28th, 2020
Frank D Vitello Fairhope, AL
It took 3 techs and 2 months to fix a minor stove issue & the same to replace a ceiling fan. My last Choice Warranty issue was you determined a power surge damaged a circuit board no proof.
I recommended both my adult children to Choice and they had nothing but issues & demanded their money back.
I am a real estate company owner and we write 50 home warranties a year, I would not recommend Choice to anyone.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Sep. 28th, 2020
S Silva Houston, TX
Avoid this company at all costs. I've had their service for about 4 months never had to use it until recently. My very first claim is related to my pool heater that quit working and Choice denied it. They've stated that the failure of the unit happened over time and not during the contract duration. My pool system was in perfect working condition when I started my contract and failed about four months into my contract. They opened an investigation to look into why my claim was denied and all the person did was to call me to say the same absurd response. This is not a trustworthy company, they will take your money until you need their services and at that point they will deny, leaving you no option other than canceling the policy and they keep your money. Avoid this company at all costs. You are better saving the money you spend with them to use to fix your equipment when it breaks.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website.
Sep. 28th, 2020
Rajiv N Ashburn, VA
UPDATED 10/28/20 :
Again after a reply that they would look into my claim,
same lowballing, having to explain the same thing again and again to multiple people, one Case Manager, multiple Customer Service reps and no resolution on the claim, on top of it they make you read the whole agreement to prove some point which is not even there in the agreement. They only make you try to agree with their claim amount not listening to the CUSTOMER at all!!!
STAY AWAY from this COMPANY!!!!!!!!
If you want to claim something, be ready to call, email and wait for 2 months without any responses.
I made a claim for the first time with Choice Warranty on Aug 4 2020, after a few days a technician shows up, does the check up and takes the service fee, doesnt return my calls nor does any updates and after complaining multiple times with customer servicer reps another technician comes in after a week, and the I had to follow up with him again and again and again, and with Choice warranty customer service again and again and again for a whole month, I dont understand why they would not do it unless I remind them to, there's no follow up at all. After all this they decide the parts for my refrigirator are not available, that too for two times, all this while I had to either 'patiently wait' or explain the same thing to a new customer service rep again.
Then, they assign my case to a Case Manager, who I repeatedly had to call everyday and leave a Voice message as it directly goes to VM, for 10 days, complain to customer service rep about the same, who always have the same answer, they cannot transfer the call to anyone else, all they can do is 'Escalate' and I would get a call back in 24 hours, guess what I had to call back every 24 hours and explain again to then to 'Escalate' again for another 24 hours which went along for 18 days. And after all this, the case manager has one deal for me, take it or leave it
It doesnt even cover 1/3rd of my refrigerator costs, and apparently I cant talk to anybody other than the Case Manager and they have only one offer, that's it.
What's the point of having an insurance when you cannot repair, cannot replace, and the only replacement you can give is 1/3rd of the current price of the refrigerator on the market, what should I be doing with it?
I had to explain this to multiple people again and again and again, I dont understand how they can treat their customers this way.
4 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 28th, 2020
Connie Foster Duluth, MN
I have been having issues trying to get services for my heater for 2 weeks now. I just finally recieved help by them sending out a technican for my washer that took almost 2 weeks and I have to wait for parts until November 13th just to get my washer fixed. And before that I waited to get my kitchen sink leak fixed for a whole month before it got fixed!!!!
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Sep. 28th, 2020
Gloria Madison Springtown, TX
Alberto M was very helpful in getting a warranty set up for me. Great pricing and seems like it will be good coverage. Just signed up so no service calls yet!
4 years ago
Matin Midlothian, VA
I was told by HCW, that I would have to pay for a full year and that my warranty starts 30 days after initial sign-up. Also, once I report an issue, I would get a call back from Choice within 24 hours or I can cancel and get a full refund. After 33 days, I reported an issue which I didn't hear back for a few days and after several calls and email I was told that it would normally take 24 hours but we are in COVID times and realistically, it will take weeks. When I asked to cancel the policy, she wasn't happy and provided another number. It took me many calls & disconnects to finally get someone which after a few minutes hung up on me... I kept sending emails & called and finally got another person and asked to cancel my policy. She told me that she would have to deduct $83 from my full amount. The agent didn't find it amusing when I said that these are Covid times and I need my full amount back as promised by original agent who signed me up. It took them less than a min to get my full money and two weeks to get a reduced refund.
4 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 28th, 2020
Giridhari Dash Collierville, TN
First appointment was no show. Tech did not show up and I was not informed. A couple of days later, as I did not hear from anybody, I called again. The tech came and checked the problem. Waiting it to be fixed.
4 years ago
Derrick Cooper White Plains, MD
If there was a zero rating, I would include it here. There are truly no words to describe the dissatisfaction with CHOICE Home Warranty. The employee's are untruthful, not transparent and very unresponsive, mainly the Paralegal by the name of Rebecca C. When questioned about a replacement product she matter of fact stated she found online for $700 (built-in microwave) when there is absolutely no built-in microwaves under $1500, I knew I was dealing with a liar. I let her know that I would like her to send me the link because who would not want to pay such a great price for a built-in microwave and save money, especially during CV19 right? Well, when she was challenged to send the link so that I could make the purchase, dead radio silence. She could not produce, nor would she respond to my email. And after 7 follow-on phone calls and 3 additional emails, we still have not heard from Rebecca. I have been without a microwave for a month now due to CHOICE Home Warranty's lack of "anything" to replace my built-in microwave. So people, please know that you do have choices, and CHOICE should not by your CHOICE when seeking an efficient home warranty company. You should "RUN" the other way. I've experienced two other home warranty companies whose deductible is a bit more than Choice Home Warranty, but believe me, it's well worth it to pay the higher price than to receive the negligent support of a home warranty company where you pay a hefty monthly fee only to be disappointed. Absolutely awful company.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Sep. 24th, 2020
Dorianne Hennessy Middletown, NJ
Replacement value when they choose to give you $ is FAR below retail. I was offered $299 for a dryer. Cheapest on line of same capacity and features was $796 on sale. Disputed with company and they raised it to $500. Im still out $300 PLUS the cost for installation!! They give money based on what THEY can buy not what is retail. And when they increased the amount to $500 , that was based on what they could find that was comparable... a no name generic brand. So many loopholes in their “liability “ clauses. I have been with them for atleast five years. If you want a company to pay for minor repairs ... it’s ok. ( although most times they can’t find me a technician and I have to get one myself and pay out of pocket and wait for reimbursement. That’s a pain). But if your getting this coverage thinking that they repair or replace everything to your needs or standards....... read and understand the fine print !!! They don’t
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Sep. 24th, 2020
Eric Plano, TX
Got an AC service from CHW contractor Maiten Ants AC service.
He fixed/ replaced capacitor and motor in one trip.
CHW's web claim system is very easy to use.
4 years ago
Monique Morgan ,
The serviceman that came out was alright. He was caring and did what he could do to assist me. What I did not like was the $226.00 dollars I was offered to buy another top stove is not enough to cover the cost of a new one. I shopped around at different places and the cheapest one I came across was $500.00. I need assistance in looking for a cheaper top stove somewhere else.
4 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 21st, 2020
Review Source
James Thompson Fort Worth, TX
You lied about my A/C problem. The unit is only 3 years old and the tech did not remove the cover for the Coil so there is no way you can say it was dirty and not maintained. All he did was take pictures from the outside of the unit.
4 years ago Edited January 10, 2024
dean w hemly Tampa, FL
The annual price is better than average and per call price is very good. I have not had any problems yet with service technicians who have been dispatched to my residence.
4 years ago
J Wilson Philadelphia, PA
I called for issue with my shower and have a qualifeid technician coming to replace my shower. Response time was a little slow but covid is to blame for that. Thanks choice home warranty
4 years ago
Lois M Moffat Newark, OH
The repairman sent was very professional and diagnosed the problem quickly and left to await parts to repair. He also told us how to use it until it could be repaired.
4 years ago Edited January 10, 2024
TinaC Clifton, NJ
Amazing and knowledgeable staff that were very flexible and easy to work with. This service is definitely a must! So glad I chose to move forward and protect my home
4 years ago
John Amrich Girard, OH
Decided to join Choice Home Warranty for the simple fact that my disability is getting worse. Now they are calling me a LIAR. Rust happen in North East Ohio for sure. On anything made with metal as Hot Water tanks!!! Just like vehicles which rust, it does not cause problems in the beginning!! After time it will though. They say your appliances will wear out in time and will will cover them, repair or replace!! Bull unless you are willing to fight with them to do what they say. I am being told that the rust started, has been leaking long before I made a claim and it had not been working!! Like said Bull. Once they sent a tech's name and phone to me, I had them come out, it was reported to them as normal wear and tear on my 30 gallon HOT WATER TANK. Their saying it happened long before and I just decided to do something about it!! All HOT WATER TANKS made out of metal and welded top bottom on them will leak in time once rust develops. Unlike cars though house hold ones do not get replace till a leak happens like mine did, 6-7 years after being installed!! I am getting screwed by them.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website, under user agreement.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website, under user agreement.
Sep. 15th, 2020
