Choice Home Warranty Reviews
9.3
Overall Score
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Denise Saunders Randleman, NC
If I could give zero stars I would. This is a scan company. I’ve had to fight for any claim I’ve submitted to be paid, after it’s been received and they always try to add on additional uncovered charges. Claims specialists have perfected the ability to not return calls and if your call get escalated, you will make 10 calls for every 1 from the person handling your claim. Customer service is non-existent, reimbursements take much longer or end up being denied after you pay to have the work done and contractors complain about working for them.
Just don’t sign up or you will regret it.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jan. 12th, 2021
Robyn Young Pittsburgh, PA
I have dealt with 3 different home warranties and this one was the worst one ever. They are so bad that there is a Facebook group dedicated to disliking these people. They cover very few things. I've had situations over holidays when they called a plumber that didn't show up. I was told to get my own and got stuck with a bill. Then there was the time when they told the repairman to fix my hot water tank and the. Called him and told him that it wasn't covered. I got stuck with an unexpected $1600 bill. Check with the better business bureau in your state before deciding to do business with them.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Jan. 12th, 2021
Review Source
Cynthia Griffin San Antonio, TX
Microwave broke could not fix case manager said he or she called I finally called and was helped told you only would pay 191$ to replace microwave. I paid 1200$ for 3years and you can pay is 191$ not happy with service from choice
3 years ago Edited October 27, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Oct. 27th, 2021
Skyler Ogden, UT
Basically these guys will screw you with blanket statements any way they can. Even when their wrong and you go through their months long appeals process they will say to you lack of maintenance or pre-existing condition.
Then you will try to sue them and realize your in a binding agreement to go through Arbitration which can cost thousands of dollars which ends up being more than the appliance your trying to get replaced.
These guys are a scam they sucked my $1,200
ANY MATTER IN DISPUTE BETWEEN YOU AND THE COMPANY MAY BE SUBJECT TO ARBITRATION AS AN ALTERNATIVE TO COURT ACTION PURSUANT TO THE RULES OF (THE AMERICAN ARBITRATION ASSOCIATION OR OTHER RECOGNIZED ARBITRATOR), A COPY OF WHICH IS AVAILABLE ON REQUEST FROM THE COMPANY. ANY DECISION REACHED BY ARBITRATION SHALL BE BINDING UPON BOTH YOU AND THE COMPANY. THE ARBITRATION AWARD MAY INCLUDE ATTORNEY'S FEES IF ALLOWED BY STATE LAW AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF PROPER JURISDICTION.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 5th, 2021
sharyn kunkel St. Petersburg, FL
appointment was scheduled in timely manner. Technician arrived within time window and was courteous and professional. Had to order part so job is not complete yet.
3 years ago
Greg Haugabook San Antonio, TX
The Bad Reviews you read about this company are true. I hope anyone seeking homeowners insurance read about his company first. I had Choice when I purchase my home in 2016 until 2019. They would call annually for the renewal. I was still checking rates and prices when I was contacted in 2019 and educated the rep that I like to be an informed shopper and was still checking rates after he made his offers and pitch for the renewal. The rep than asked me to spell informed and you could hear other reps in the background laughing after he asked me to spell it. I disconnected the call and looked up their reviews to find others have had similar experiences with this company. They have a horrible culture there. There are also extensive reviews of them denying claims for their customers. They offer a very competitive rate, but I urge everyone to read the reviews before wasting your money with this company.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Jan. 5th, 2021
Emily King ,
We bought a house along with a three year warranty through CHW. Our AC unit went out and every excuse possible was given to us so it wouldn’t be covered. Reaching our case manager was difficult and he was not helpful in resolving our problem. We already relayed this information to several people from CHW but it needs to be public. We have submitted several claims for different appliances and they are rarely covered. Our refrigerator repair was covered but now the repaired part is leaking and the refrigerator needs replaced and CHW says they won’t cover it. Absolutely would not recommend using this service- it has been more an inconvenience than helpful.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jan. 5th, 2021
Devinder Singh Grand Prairie, TX
Online scheduling for appliances repair next moment we get concerned company contact information for repair of appliances . Very quick and good response
3 years ago
Mohsen Kamarei Roselle, IL
Nothing is covered. CHW knows what parts of appliances and other stuff you are looking to cover break more often , they don't cover them at all. The cheap parts are covered because they don't cost much and they pocket most of the money. You are paying for the whole year service plus you still have to pay the service call fees. The cheap parts that are covered, you are paying for it by the money given for the service call. CHW pays nothing. Don't waste your time and money with them. If your systems break down completely, they would not replace them because they are saying it is broken because of certain parts of the unit which is not covered.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 5th, 2021
Sharon kramer Fair Lawn, NJ
This is my first claim, I got a response within 45 min for a broken garage door. I couldn't be more pleased I will update if the fix goes that fast and easy
3 years ago
Leah Wolf Fargo, ND
3 out of 4 times you are never able to find a technician. When I try on my own no companies want to deal with a warranty company. And the reimbursement process is cumbersome and technicians don't want to do all that. I had a refrigerator go out and I was offered $375.00 to replace. Ridiculous, when I complained was told that is the going rate that I should be able to buy a refrigerator for. This was a full size refrigerator. Again ridiculous, they then "offered" me $500.00, as if i had a choice. Cheapest fridge I could find was $1000.00 and that didn't even compare to the one I had. I was told I was given a credit for my next service call. Then when I made my next claim I had to tell them it should be free. Was told it would be taken care of with the technician but of course it wasn't so I had to pay him. I replied that I wanted a check for the amount not another credit since this obviously didn't work. I have not had a response to this as of yet. I put in 3 claims on 12/10. They found 1 technician for 1 issue. He was here on 12/18. The other 2 they sent the normal we can't find anyone...but we'll keep looking but you have the option of calling someone yourself and being reimbursed. I can't find anyone that wants to deal with you. In the meantime I don't believe you are still looking. I have sent a reply asking if anyone is still looking because I can't find anyone.
What good does it do me if I have to find my own service people and then have them do a bunch of paperwork and hope I get reimbursed to have a warranty service. I'd never do it again!
3 years ago
Richard Vreeland Fort Walton Beach, FL
They didn't work with the vendor that sold me the unit under Choice in 2019. They still haven't found a technician and won't process a reimbursement because I didn't know about the reimbursement option until the work was done.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Jan. 5th, 2021
Bonita L. Thigpen ,
Acceptable response time providing a technician to come out. Reimbursement of replacing equipment should not take too long. Someone may not be able to make a purchase prior to receiving the reimbursement.
3 years ago
Sandra Schmidt Alexandria, VA
The warranty will cover a new part for my completely broken fridge, but the soonest appointment was in 7 days. That’s a long time when your fridge is broken. I’m skeptical of this company having enough business relationships with enough companies for these repair services.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jan. 5th, 2021
Trudy Hammond, IN
I got a quote online and immediately got a call from a representative who was giving me a better quote. I hadn't even finished reading the online information. We set up the coverage with a future payment date and all was fine. It was fine until I received 5 more calls from representatives telling me that they could give me better quotes. The calls continued even after I explained to the second representative that I already signed up. Now I'm wondering if I made the right choice. We'll see if the calls for a better price continue. So far things have not been amazing.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Jan. 5th, 2021
Tonya North Charleston, SC
The denied my claim to replace my HVAC even though I produced documents indicating that my HVAC had been properly maintained. They continued to bill my account after I told them that I was not renewing the service, which required me to call them to obtain a refund. Their service contractors were not reliable. They would make an appointment for service and not show up.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 5th, 2021
Richard A White Lewisville, TX
As a new Choice Home Warranty customer, I,m very disappointed when I needed repair on my refrigerator. Took a couple of days to get a technican assigned, then I found out they needed parts and had to order them only to find out it will take a couple of more weeks to get the parts. Not having a refrigerator has been challenging but hopefully It will get fixed soon!
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Jan. 5th, 2021
Jim Stemple Clearfield, UT
Initial response was great, but then I was notified that the "non-ducted air conditioning unit" was not covered. This was not a window unit - it was what is known as a split that is permanently mounted to a wall and has an outdoor condenser unit. New ones cost around $2500, and the repair bill for this one was $800. I have literally used my CHW only once before for what turned out to be a minor call on a stove, so CHW has more than received their money's worth from my original $1750 payment...
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Jan. 5th, 2021
Eric Lebanon, MO
So far, it’s been an easy process of buying a home warranty from Choice and transitioning away from AHS. I like the one day turn around time with Choice!
3 years ago
Shelia Brand Oxford, MS
Choice home warranty exceeded my expectations. They sent someone to my rescue immediately and I am very grateful. I have no dislikes regarding Choice Home Warranty.
3 years ago
Review Source
Kristen Kimmer Charlotte, NC
To be honest, the lead time on getting a tech to you averages about three to four days. It is way too long to wait when you have an active leak. In addition, once a tech is assigned, then you are at their mercy for an appointment. That takes another week to get someone to look. I had a recent AC leaking actively into my home, and it took a week and half to even get someone to come look. While I have had a few good service techs, the majority are rude and barely do anything necessary to fix it.
3 years ago Edited January 10, 2024
kim Houston, TX
WHAT I NOTICED ABOUT THIS COMPANY AS LONG AS YOUR PROBLEM IS SOMETHING SMALL LIKE A SENSOR ON A DRYER OR SMALL LEAK ON YOUR REFRIGERATOR BUT ANYTHING LIKE AC, MAJOR PLUMBING ISSUES FORGET IT!OUR HOTWATER WENT OUT AND THEY DENIED TO COVER IT EVEN AFTER THE PLUMBER CLEARY STATED IT WAS OUT DUE TO WEAR AND TEAR! THEY DIDN'T COVER IT BECAUSE "It has been determined that the water heater is leaking from the tank and needs to be replaced. THERE IS NO SEPERATE TANK FROM A HOT WATER HEATER ITS ON UNIT!!! PLEASE DO NOT GO WITH THIS COMPANY
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Jan. 5th, 2021
Michael McMullen Fort Worth, TX
Prompt service on mini-emergency clogged drain.
Mr. Smith's Home Repair was excellent, kind and fixed this issue.
Well Done CHW and Mr. Smith's Home Repair!
3 years ago
Auto Image ,
This company completed a previous job for me in the past (Choice Warranty was not involved), when one of the employees called, he had an attitude, because I was going through Choice Warranty to have my electrical problem fixed.
The employee that fixed my problem was extremely nice and professional.
3 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
Jan. 5th, 2021
Minhaj Ali Missouri City, TX
It’s so convenient and Simpily with no hassle to register a claim and fix your appliances I love to have this company as my home warranty insurance company
3 years ago
Suzer Sparks, NV
This is the second time I've used Choice Home Warranty. The response was timely and work completed quickly and efficiently. I'm delighted with the services I've received.
3 years ago
Florie33 New Port Richey, FL
I called about an issue with my dishwasher. Choice had someone out by the end of the week... during Covid too! I needed a new part. No problem.. no issues! It was great
3 years ago
J. Michael Elfrank De Soto, MO
Choice Home Warranty has systemic issues with supplying technicians for it's warranty service. In July, I was forced to hire my own technician to replace my water heater, and was originally told that I'd be reimbursed. However, CHW failed to answer my requests for confirmation and eventually denied my claim, saying I did not request a confirmation number. I recently discovered that a customer of my son's auto repair facility had a similar issue with his water heater and ended up paying for his replacement unit himself as well. Currently, CHW has taken weeks to send a technician to repair my furnace. The original request for service was December 4th. The first contractor was cancelled by CHW unexpectedly at the last minute, then a second contractor scheduled ten days later on the 14th. That technician did not fulfill his appointment, so the job was rescheduled for December 23rd. The house is still without heat. However, after several complaints, CHW did finally get the technician to check the problem. Now we await approval, and the house is still without heat in 20 degree weather.
If I could give CHW a Zero Star rating, I would.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Our records show that your claim has been approved for repair. You may contact the technician to schedule an appointment that is convenient for you.
Our records show that your claim has been approved for repair. You may contact the technician to schedule an appointment that is convenient for you.
Dec. 22nd, 2020
Kirti Shah Canton, GA
Biggest issue i am facing with Choice warranty is very late (extending to months not weeks or days) response from the time the claim is submitted till the issue is resolved. I wish if this time could be improved.
Second issue is quality of technician. Last tech (Mr. Brian and Mr. John) from Airrow Air were exception. They were technically very competent and were very understanding. They listened to my problem and solved it as early as it could be. Hope you will always use company like Arrow Air and Tech like Mr. Brian or Mr. John.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
We are making every effort to enhance the customer experience; therefore, we have submitted your feedback about the technician to the Director of Vendor Relations.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
We are making every effort to enhance the customer experience; therefore, we have submitted your feedback about the technician to the Director of Vendor Relations.
Dec. 21st, 2020
Richard Michna Milwaukee, WI
I feel like your response time is poor. I have to be proactive and call and get updates on claims constantly.. And you always have excuse to not replacing unit, always trying every avenue to repair, when technicians say other.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Dec. 21st, 2020
Christine Vance ,
My experience is read your contract because after my first time scheduling my first service call and really reading the contract it really only covers parts and labor for the most part. Was very disappointed. My son paid for the repair on the plumbing so I am bless to have a son that is willing to help out.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Dec. 17th, 2020
Stan Davis Mansfield, TX
Warranty charge changed without notification. My agreement was for $60
Per service visit. Technician charged $85. When I call called they change it back to $60
But said I could not be refunded the $25 because it is paid directly to technician. Feels underhanded
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Dec. 16th, 2020
Victor Moody Huntsville, AL
Will not renew with Choice. Terrible company. We have had more than one bad experience with this company. The last was when we were expecting a service tech to be at our residence between a certain time and when he never showed we called and he said they never called him and gave him the work order. He said they do that to him all the time. Choice will set up a time with the customer for the tech to come out but Choice does not call the service company to line up the service with them so the customer just sits at home waiting all day and no one shows up. Customer service will not return your calls either. I wish I could give them zero stars.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Dec. 16th, 2020
Erick , NC
I purchased my home in June of 2019 and it came with a home warranty. The home was inspected prior to the completion of purchase. In December 2020 I noticed a strange odor outside my home and suspected it to be gas and had the gas company come out and take a look. They came out and told me furnace output levels were high and to contact a HVAC company. I filed a claim with Choice Home Warranty and the following day they sent out a tech. The tech said they need to replace the heat exchangers due to wear and tear. The following day I get an email stating my claim was denied because my contract does not cover rust and corrosion. I submitted an appeal to the denial(see below) because the report the tech provided did not indicate this was the cause even though there is a field on the report to specify rust and corrosion were the cause. I was told my case would be handled by a case manager and received and email from the case manager to use the link to select a day and time. I chose a date and time and entered my contact information phone and email. On the day and time of the call I did not receive a call I waited 10 minutes and then called the case manager using the number on the email. She answered and alleged she tried to call me. I told her I specifically waited for the call and received none. She then said she sent an email. I said did not receive it. I asked her to verify the information and the phone number was correct the email was incorrect. She then said she had another call and I would need to reschedule the call. She said she could not stay on the phone any because of her upcoming call. I said I wanted to escalate the issue and she advised me to call customer service and ask for a manager. I called customer service and was told that the case manager is who I need to speak with I explained what I was told and they said that should not have been told to me. They said they could place me in a Que and have a manager call back. The manager called back told me that their in-house tech team determined that wear and tear for the part I needed replaced was due to rust and corrosion even though the tech that came to my home and saw issue did not. this is the appeal letter I sent Hello I am writing to have my claim approved due to incorrect information be used as the reason for denial. The reason provided in your email response was: F. LIMITATIONS OF LIABILITY1. The following are not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems and appliances, (ii) collapsed ductwork, (iii)known or unknown pre-existing conditions. This does not apply to my claim. In conversation with the rep Jay on 12/8/2020 I was told that per the notes the contracted technician spoke with someone with choice warranty and said there was rust on the exchanges this is false. I asked Jay to provide me the documentation of the contracted technician stating this. He told me I would have to reach out to the company that provided the service. I reached out to the company and obtained the content of the report provided to Choice Home warranty. There was no indication of rust on the document. Please provide the documentation that shows the contracted technician's report to me via email that shows where rust was found. I am disappointed in this company. I have been in this home a very short period of time and have utilized my home warranty that I pay for three times. Two of those three times, this incident included, I have seen an incredibly strong effort made by this company to deny claims by any means, dishonesty be it willfully or due to its employee's own lack of information. Regardless it has been a terrible experience thus far and I intend to share with other customers and potential customers my experiences in their totality. Thank you Erick Davis
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Dec. 14th, 2020
Abrar Khan Chicago, IL
I believe, choice is fair and do their best to resolve all the issues. I have been with them for over 5 years and just renewed my contract for next 5 years.
3 years ago Edited January 10, 2024
Mrs. Victor Uniondale, NY
I was upset that I got an appointment a week out when I did not have any heat! I live in NY and it was under 30 degrees! That is unacceptable. I had to call the tech to get another date and still had to wait 2 days. No heat with temperatures in the 30s!
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Dec. 14th, 2020
Vic Omaha, NE
It was okay this time. In the spring, I had a negative experience. They need to have in WRITING, SENT TO CUSTOMERS WHEN THEY SIGN UP, what the LIMITS of each type of warranty fix is, PER YEAR.
3 years ago Edited January 10, 2024
Review Source
Patrick Banner IL
Easy to file a claim. Quick response of confirmation of claim being received. Quick response from contractor to do work. Good work done by contractor.
3 years ago Edited May 17, 2023
clay bright Columbus, GA
I had the mother board in my dishwasher go out and instead of replacing the mother board they wanted to replace the dishwasher but only wanted to give me$179 for a brand new dishwasher. The dishwasher was only 1 year old and was $400. So I had to put over $200 with it to get another dishwasher plus install fees plus the 65 service call. Bad business !
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Dec. 9th, 2020
George McKewen Denver, CO
I like that you find the service provider for me but in the past it took a long time to connect with someone. However the service provider this time was excellent
3 years ago
christopher lukas Blauvelt, NY
The company is getting better, but I think there should be some allowance for upgrading an out of date appliance, such as my garage door opener, when the new opener doesn't fit where the old one was.
I have used my warranty only twice. Both times I felt good about Choice, but the service seems to be improving.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Dec. 9th, 2020
Auber Rapini Miami, FL
This is not a serious company, I change from other company in may this year, and the first time that I needed the was a joke.
I called to fix a small leak in my toilet, when the person arrive first think was charge the service and after he went to the bathroom to look the leak and he left after 3 minutes, he said that he needs the insurance approval.
After a week the Choice gave the approval and he return to fix, sol after he left we discovered that now the leaking increase and I called again to the Choice and the say he can go on Monday (I called on Tuesday) so one more week, the guy came and again he left after 3 minutes, saying that he needs again the approval, after three days we canceled the policy and we requested to they finish the job, the Choice said we cancel your policy and you are not our clients.
So we discovered that the gay when try to fix he broke another piece and they didn’t conclude the service only charged!! Is insane I not recommend them for they be a not serious company.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly. We regret losing you as a customer.
Dec. 7th, 2020
Beth Butler Hot Springs Village, AR
I was fine with the company until according to my understanding my contract was done. I made the mistake of calling to ask a question and got charged $160+ that they said I owed them. After much discussion they finally agreed to return $80. Then, I logged into my bank account and not only was the money not returned but they had charged me another month. I was very unhappy as I'm retired on a fixed income. They did return the $80 but said they wouldn't refund any more. CANCELLED!!!!
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Dec. 9th, 2020
Kenneth Howard Columbus, OH
They are very professional and keep you informed in the process. The website is difficult to use and hangs up. But a phone call to get things going is a better choice.
3 years ago
Roberto D. Zoleta Gautier, MS
I’m not very happy with choice home warranty company because of them denying the work proposal of the master plumber 2x for the work that needs to done in our home!!! And now we are without water now for 3 days and if they don’t approve anything today Friday the plumber told me that they don’t work on weekends so we might be without water again for the weekend so that makes a total of 5 days !!! This company needs to speed up there process of doing things and think about the customers instead of them selves because if they don’t they will lose customers !!! Believe me I will not recommend this company with the problems they put my family and myself who had stroke !!! It’s very tough for me and my family!!! I hope they get this job started today Friday December 4,2020 !!!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Dec. 7th, 2020
Tiffany Lindley Dallas, TX
The provider was quick. However the scheduled appointment was inaccurate and I wasn't prepared when the provider came. I didn't know I needed to confirm with them directly. I am getting my unit replaced in 30 days.
3 years ago
Javier Rolondo Lopez ,
Still waiting for a 24 hr cycle to expire, but Technician did an outstanding job in both isolating trouble and fixing issue in a rapid manner. 24cycle is for ice to start forming.
3 years ago Edited September 14, 2021
Sandra Clinch Denver, CO
This was a very bad experience. It took 12 days to resolve my issue. Due to scheduling it took 7 days before anyone was sent. On the 7th day the technician came sent off photos to CHW for approval. I have no problem with that. Andre of ADP Maintenence was great. I waited the weekend for approval, by Monday CHW stated they never received the photos. I know he sent them I watched him do it. FINALLY got approval to do the Job on the next Wednesday. But, because I had used CHW earlier this year they wouldn't cover the full amount. I was never told that I had a $ cap on repairs. No, I think I will be looking for another Home Warranty Co when this one expires.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Dec. 7th, 2020
John Weary Franklin, TN
Your technician knew his stuff and diagnosed the problem as a bad board and sais the burners needed to be replaced. He recommended that because of the age of the furnace it be replaced. You denied the claim for repair and/or replacement and aledged things in your denial that were not in your technician's report to you. You even aledged a defective humidifier as part of the problem in your denial. My furnace does not have a humidifier. Either honor your technician's request for a new furnace or provide me with the name and address of your designated person for process of service for the state of Tennessee.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Dec. 7th, 2020
Marty Douglas Corpus Christi, TX
I was very impressed with the two guys who worked on my unit. they were very knowledgeable and efficient. Thank you Choice Home Warranty in sending them .
3 years ago
