Choice Home Warranty Reviews
9.3
Overall Score
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Marissa Houston, TX
They sent someone out for ac about 10 times over 1 year. There were major issues, and the companies kept telling them it needed to be replaced, and they didn't want to, so instead, they would send a different company hoping it would change. Our ac finally completely gave out in June, since we were "waiting on a part" according to them. The company that had come out told us they had the part, but it was a game with them on if we would break first. We paid to have the "backordered" part put in. We live in Texas, and it was middle of summer. They never reimbursed us. In August, the ac completely locked up, and wouldn't turn on. The ac company said there are no more bandaid options and it has to be replaced. We went without ac for 3 weeks, and they refused to budge. They sent 3 companies out trying to get them to find a fix somewhere, but they all said it had to be replaced. They flat out refused, but acted sympathetic when we called. We had to pay 7k to have our unit replaced. They reimbursed us $500 for the part that they were "waiting on" the whole time. Horrible company, with horrible ethics.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 8th, 2021
Nanette Clauson Chicago, IL
There are so many issues with this company I don’t know where to start.
Our refrigerator had broken. We were approved for money toward the fridge over 6 months ago. We have not seen the check, upon calling they say they sent it out- recheck the address which is correct and still NO check.
8months ago we had issues with our furnace. After several scheduled and canceled appointments a tech finally shows up and tells us that it can not be worked on and needs a special tech. He does get it running. A few months go by and the same thing but this time no tech shows on several occasions. We are in the winter months with pipes freezing and waiting on the mercy of this company to show up for weeks. We had to make a choice between more ruined home issues and freezing at 76 years old. We contact a company ourselves to look at the furnace who finds that it was leaking dangerous gasses into our home and needed to be replaced. He would not fix it. So more days go by as we wait for the furnace replacement and get contacted by one of their techs. We tell them not to bother showing up because they have been blowing us off for weeks, we were having it replaced. I also contacted Choice and they refused to help us with any of the cost.
My husband is a sick retired vet, we are elderly people and being taken advantage of.
Do not use this company! They run you around on everything, lie to you about your refund, and refuse to cover costs after blowing you off during the dead of winter with no heat!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 8th, 2021
Mindy Miller Lawrenceville, GA
Read the reviews on this site... most have not dealt with CHW yet. Choice is the most unethical and fraudulent company i've ever interacted with. They are being sued for their scamming ways by the state of AZ and have already lost several class actions for the same. Negative reviews on most sites get deleted (i know because I've tried to leave one). Don't fall for their lies. I went all the way up to the COO of the company with recorded phone calls, email documentation and photos that showed their representatives lied and mis-managed my account. I'm working the the General Attorney's office in NJ and my state now to take action. Stay away!
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Apr. 8th, 2021
Nan Gill Goshen, NY
The gentlemen that came to fix our furnace was on time and he knew his stuff! He fixed what was needed quickly and it did the trick. We now have HEAT! Thank you
3 years ago
Phyllis Greenberg Fort Myers, FL
It’s been good for the most part , sometimes I can’t get a worker over as fast as I need . But you have the opportunity to hire your own in that case
3 years ago
Sarah Lamb Augusta, GA
I was told exactly what I was getting and what is my price. Also the person I talked with (His name is George) was very polite, informative and friendly.
3 years ago
JOE SAVAGE Chapel Hill, TN
An appointment was scheduled today between the hours of 7-11 and as expected no one showed up. When I called the technician to question what happened, I was told that he does not work on Saturdays. When I called Choice Warranty, I was told they would come out on Monday and that they were sorry for the inconvenience it caused me.
That is not satisfactory for me because from the first day I signed up with them, I have had nothing but problems, excuses and promises. This is a warning to anyone who even thinks about using Choice Home Warranty, you need to have your head examined. They are NOT worth the cost and the trouble.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim has been approved and closed out as resolved.
In a recent review of your claim, our records show that the claim has been approved and closed out as resolved.
Mar. 31st, 2021
Ryan Roth Pittsburgh, PA
Was referred by a friend who said it was an easy process and included everything he needed. Sal was able to take care of me as easy and painless as possible.
3 years ago
Walker Allen, TX
Jury is still out on CHW. My first claim and CHW used an HVAC repair company that is simply a broker for contractors across the state. The HVAC company has a terrible history with clients and horrible reviews posted on BBB (29, 1-stars). But on request by policyholder, CHW found a quality vendor who is honest and does great work.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Mar. 31st, 2021
Peter Kiproff Cordova, TN
I was disappointed with the settlement. I really believe the washer is repairable. To acquire a washer with similar specifications,(functions) was at least 50% more than offer.
3 years ago
Brian DeVos Boiling Springs, SC
*****UPDATED**** Please entire review. 1 year ago I gave CHW 5 stars. Today they are a 1!
I really like the pricing and coverage
I don't like the multiple people calling/emailing after getting a quote
We used Choice in the past and purchased a 5 year Plan. Looking forward to having long term coverage.
Updated 2/22/22 - We have had the 5 year plan for 1 year and have had two claims. The first was our upstairs A/C unit. It was repaired but IMO the symptom was fixed vs. the root cause. It was low on refrigerant and the unit needed a leak test to determine where the leak was to either seal or replace the part with the leak. CHW paid for the additional refrigerant to be added but would not cover repairing the actual leak. 2nd claim was this November 2021 when my furnace failed. The technician came out and determined the Inducer Draft motor was bad. I paid my $75 co-pay to the technician, and he submitted the diagnosis to CHW. They approved the claim, and the technician ordered the part. He said it would take a while to get the part. After 2 months without heat and multiple calls/texts with the technician I reached out to CHW for help with their technician and the parts. They said it was up to the customer to coordinate with the technician, but they would call. They were told the part would be coming in "soon". When I asked what soon was, since it had been 2 months already, they told me they didn't know and to contact the technician. I also asked for the part number. I thought maybe I could help get the part since my background is in Supply Chain. After another 2 weeks of being ghosted by the Technician with not response to texts or VM's, I again called CHW. They offered a new technician at no additional charge. This company was a no show and never returned my calls. So, I got a 3rd company. He was very nice but was new to doing home warranty claims for CHW. He said he used it as filler work between bigger commercial jobs. He submitted the same diagnosis, but CHW kept asking him for additional details like his license and insurance, which he says he provided. IDK, but after another couple weeks of back and forth, we get a 4th company. This is our 4th company in nearly 4 months and still no heat. When I met with him, he again confirmed the same diagnosis and said after 22 years the motor just failed. He submitted a diagnosis to CHW and now they denied the claim! They said "one of the diagnoses" stated it was due to water damage. When I asked which one, they couldn't (or wouldn't) tell me. My units are in my crawl space with a dehumidifier for summer and it is very dry. They told me that water drained from the evaporator "A" coil and caused the damage. My units are mounted horizontally. Last time I checked water can't travel sideways against airflow. The drain pan is below the "A" coil. I appealed and they asked I have my own technician come out. I had to arrange and pay for an independent company to come out. I have a copy of the report they provided which stated the same as the others. Failure due to normal wear and age. After all this, they denied my appeal, stating that my technician was too expensive. They then told me that since I called my own technician, (SOMETHING THEY TOLD ME TO DO!). they would not cover the cost of the repair. It blows my mind how a repair can be approved, and the parts are ordered with the first technician (who got my $75 service call fee) but then later ends up being denied. BTW - I found the part number of the part needed. It is readily available from multiple Electrical supply stores. I am out $150 for two service calls and still have no heat. I cancelled my policy and requested a refund. The headaches are not worth it. Save your money and put it in a savings account to use for repairs. It will add years to your life by reducing stress and you don't have to argue to get something repaired.
3 years ago Edited February 24, 2022
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations. We regret losing you as a customer.
Feb. 24th, 2022
Shpetim Shala Houston, TX
My experience with you guys is so bad, not bad but horrible...its a system that you have in place, this is how it goes;
1.Deductible
2.Not approved.
3.Call again.
4.Will send someone else.
5.New deductible because .....always some procedures.
6.Call again.
7.Now case manager needs to review.
8.Call again.
9.Everytime case is escalated you help...funny how you guys do us (customers) favors by sending someone else, or by waiving the second deductible even though your servis guy didn't show up/followup with 'your costumer' for 30 day's, neither you guys followed up!
10.AC goes off in the middle of summer and you guys find some company that 'can't" come for 10 days because they are busy.
11.Me as a costumer gotta do your job, find available company that comes earlier and fixes it.
12.Call again, you guessed it not approved because ....some procedure
13.Call again, now we know the process...escalate the ticket, some other guy does you a favor (in this case only 30%)...funny system.
- List goes probably to 50 but I have no time!
Nothing personal, just your way of operating is wrong!!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Mar. 25th, 2021
Mike Nelson Wichita, KS
Very good service bringing repair person out. The repair person was competent and professional. Disappointed with offer to replace my dishwasher with just wholesale cost and not include installation. Appeal process was basically take it or leave it. Called another rep and they were able to get closer to replacement cost of lower end model, but no money for installation. I used to have AHS for home warranty and it was much better dealing with them on replacing an appliance.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Mar. 25th, 2021
wayne Acworth, GA
The sakes rep was very informative and very knowledgeable as well! He gave me many opinions to chose from and helped me chose the best one! Very good rep!
Wayne
3 years ago
Joe Lowery ,
I like the idea of the ease of getting my appliances fixed and not trying to find the cheapest repair shop in my town. This takes the worry away. Nice!!!!
3 years ago
Mr.John ,
So far , so good.
I really can’t rate anything other than the salesperson was very good & helpful!
Service remains to be seen once I actually need to use the warranty 😉
3 years ago
Robert McKenna Bloomfield, NJ
Their representative Andrew was very helpful to explain all that Choice provides and what they do not provide. We were confident that we made the right choice.
3 years ago
Kenneth Morrison Burlington, NJ
If it was possible to give negative stars, I would. This is the worst warranty company bar none. We’ve had three different issues with appliances, and two out of the three weren’t covered. The third was our dishwasher which the company decided it was was more cost effective to replace than to repair. Sounds good until they offered us $245 for the replacement, and the cheapest comparable unit was $450. The claims specialist related that the company determines the value of the replacement based on the wholesale price for which they could acquire the unit, a service which they conveniently don’t provide. So after two years, $255 in service fees, and $1080 in monthly fees (not to mention the cost of repairing all of the things they don’t cover), they have done absolutely nothing. The claims specialist I spoke with insulted my intelligence by claiming he was attempting to “educate me on my contract,” which was the absolute final straw. I wouldn’t recommend this company if it was free. They are grifters and crooks. The contract might as well read, “We cover all electronic appliances unless they rely on electricity,” or perhaps “we cover all washers, dishwashers and hot water heaters unless the come into contact with actual water.” That’s the level of absurdity that you’ll be dealing with if you decide to give them your business. Avoid them like Covid
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Mar. 23rd, 2021
Review Source
John A
In this particular claim, over-the-stove microwave, Choice chooses to replace instead of repair. I understand that they have that choice. But, they only choose to pay for a new microwave with an e-gift card of insufficient amount to purchase a new unit. They leave the removal of the old unit and installation of the new unit to me to hire a qualified installer. One of the reasons to have a home warranty is the satisfaction that Choice makes those decisions and is responsible for the repairs. They say that is what the contract says and they are correct but it is wrong.
3 years ago Edited August 9, 2024
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Mar. 23rd, 2021
Erica J Taylor Indianapolis, IN
The technician that came out to my house, last week was amazing. He got the work done that needed to be done. However I still haven't heard back from the contractors from my 2 earlier claims.
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Mar. 23rd, 2021
Larry Kleckner Garland, TX
They start processing the request immediately and provide ways to track the status of the request
I really dont have anything negative about Choice Home Warranty
3 years ago
Anne Annis ,
THE WORST PURCHASE FOR MAINTENANCE I HAVE EVER MADE IN MY LIFE!!!! TOOK OVER 3 MONTHS TO GET SERVICE ON MY DRYER DURING A TIME WHEN MY HEALTH WAS COMPROMISED. DESPITE MY PLEADING FOR MY DRYER TO GET FIXED WITH UNPRECEDENTED CALLS TO CHOICE. I WAS IGNORED TIME AND TIME AGAIN. I WAS TOLD THERE WAS NO SERVICE IN MY AREA!!!! THEN WHY I ASK DID THEY SELL ME A MAINTENANCE CONTRACT IN THE FIRST PLACE???!!!! I HAVE NEVER FELT SO SCAMMED AND VIOLATED IN MY LIFE!!!!! THIS WAS AN UNBELIEVABLY STRESSFUL AND UNPLEASANT EXPERIENCE TO DEAL WITH AT A TIME WHEN I WAS ALREADY STRESSED DUE TO HEALTH ISSUES. I HAVE NEVER BEEN TREATED SO UNKINDLY! I ALSO SHOULD HAVE BEEN CREDITED FOR 3 MONTHS OFF OF MY CONTRACT, THAT I PAID FOR A SERVICE THAT I NEVER RECEIVED!!!! THAT REQUEST WAS ALSO DISREGARDED AND IGNORED. I HONESTLY DO NOT KNOW HOW THESE PEOPLE THAT WORK FOR THIS COMPANY SLEEP AT NIGHT!! TIME AND TIME AGAIN I ASKED THEM TO CALL SEARS AND SCHEDULE MY SERVICE WITH THEM!! THEY NEVER DID!!! I KNOW, BECAUSE I CALLED SEARS ON MY OWN, AND WAS TOLD THEY HAD AVAILABILITY, HOWEVER, THEY NEVER WERE CONTACTED OR HEARD FROM CHOICE! LUDICROUS!!! 3 MONTHS TO WAIT FOR A SERVICE CALL IS NOT ONLY UNACCEPTABLE BUT INHUMANE!!! NO ONE DESERVES TO BE TREATED THAT WAY—NO ONE!!!
PLEASE NOTE: THE SERVICE THAT I RECEIVED FROM SEARS WAS EXCELLENT. NONE OF THIS WAS THEIR FAULT! CHOICE NEVER CONTACTED THEM!!!!
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Mar. 31st, 2021
Rick Smith Urbandale, IA
Gabriel c. was excellent in getting me my home warranty. Very professional and knowledgable. Gave the best customer service I have had in a long time.👍
3 years ago
Mcloud Gainesville, VA
You sent out global appliances. He was excellent. The problem was repaired. Wonderful and polite. Gave me great information.
But you sent out a dryer applianceh man who told me I had a problem that guy cost me $65 for something I already knew. Sending out people to tell me I have a problem does not help me.now I am not happy with you
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Mar. 18th, 2021
Annette Baltimore, MD
Phil is the best!!! He explains every detail and completely answer ALL questions. The prices are unbelievably great in comparison with other warranty companies.
3 years ago
Montinez Johnson ,
This company tries every attempt to not pay for repairs. We called to have our furnace repaired. The issue was that the ignitor was coming on but the gas wouldn't stay lit. We just had our propane tank filled with 125 gallons. That usually last us three months in the winter.
When we reported that the furnace wouldn't stay on to keep our home lit. They sent a contractor out. He was un professional. Showed up at 9pm. It was dark out and he didn't have the upmost respect to shower including his look was like he was on something. The Guy said he found the problem and has to get the part in the morning and will be back by 11am to install. Never showed up at that time. He came again after 9pm the next day and said it was fixed. I arrived home at 10pm. The furnace was doing the same thing. I checked the tank. We was at 75% full at that time.
We made a complaint with CHW. They said they are going to sent the same guy to fix it again. We requested not to have him come back out. They insisted that they have to request the same guy to fix what he didn't fix in the first place. He never showed up. Here it is three weeks later. Making it one month without a fixed furnace. They send another contractor out.
He shows up on time but submitted that we need a whole new system. even though our system is only two years old.
They sent another company. He submitted our regulator needed to be replaced. Due to the one that is on it now is not supplying the right amount of gas pressure to ignite and stay lit.
They sent someone else out to see if that is true. So, we now have the fourth person out. His report is the same but with an extra note as to the Gas line was off and that's the reason why we have gas pressure issues.
They sent another person out to change the gas regulator. The part he purchased wouldn't fit. He left to get another one and came back in the morning the next day. Later to come back and say that one isn't working either. He couldn't get the screw out to convert it from natural gas to Propane. He told the CHW and they wouldn't pay him for his troubles.
Here now we are on month three at this point. From cooking and heating our home from our gas stove. We are now low in our tank. We are at 15% full.
CHW sends another contractor out. Not updating him on our past issues with other contractors. They waited for his report.
He said we do not have enough gas pressure because our tank is empty and needs to be filled.
Funny that the last guy says that after we shared the past contractor 5 attempts. CHW canceled the claim request and denied our repair order. I am not going to renew with them. Do NOT WASTE YOUR MONEY ON THEM. They make you pay for a whole year NON REFUNDABLE even when they are NON RELIABLE.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 17th, 2021
James B.. Reed Fort Worth, TX
Choice Home warranty has never fail to help me with my request. I have ask for there help 5 times, And not one time did Choice Home Warranty hesitate . Thank you CHW.
3 years ago
Review Source
Carlton Depner Crystal Lake, IL
CHW did not follow up on service situation. Said closed when item not replaced as agreed. The subcontractor did not schedule visit to install new unit until I called. The technician had a replacement unit in his truck but had to wait days for authorization. Clear CHW authorization process is broken - fix it immediately. Why was CHW reporting my problem was solved when it wasn't. Where did information come from saying the problem was solved. There is no acceptable system of follow-up on claim at CHW - fix it. Compared to other home warranty services - your processes are in the dark ages - FIX THEM. Am I a satisfied Customer? - absolutely NOT. I have no complaint with the technician - he was competent, personable, etc. My complaint is with CHW - you do not know how to run a home warranty business from the Customer's viewpoint..
3 years ago Edited January 10, 2024
jamie cox Dayton, OH
Quick service, good pricing. I always get a response to my claim within 24 hours. If they can't find a tech in reasonable time, I'm able to use my own tech and be reimbursed
3 years ago
Dianejackson Dallas, TX
It was fairly easy to navigate your website only problem I had was it kept changing my address so now I need to call you guys to correct that other then that is was a great experience
3 years ago
Laun P Pearson Brenham, TX
Great response and technician arrived timely He had quite a project and completed it before he left for the day. I am very pleased with Choice Home Warranty
3 years ago
Rorilynn Whittington Hattiesburg, MS
I’m Still waiting for Roger to provide a refund of $125 the difference between his first quote and his last quote for six years of coverage and he promised to process the refund the same day the policy was done.
I Would like the opportunity to try out your warranty but I must see the refund reflected on my card immediately or exercise my option to cancel within 30 days while following up by disputing it on my credit card. I appreciate your attention to this.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Mar. 16th, 2021
jeffery charles betz Magnolia, TX
When I called to ask about the warranty I was breath surprised when I was told that the only payment for service is the service call and nothing else out of pocket.
3 years ago
M Robinson Baltimore, MD
I felt Marcus went above and beyond nit to mention very knowledgeable on your products and offerings. Great prices too! Signed my agreement on the same call.
3 years ago
Kerrie Mock Candler, NC
Was falsely told I would always reach someone in the US for customer service. Tried to use for a septic issue and was denied. When I was with my contractor I was on the phone with the representative that was not in the US so the contractor could explain his diagnosis, rep said sorry. The contractor tried to explain it was not a lack of my maintenance but the lack of the former owner... Still denied. I asked to speak to a supervisor/manager and was told that wasn't possible. I hung up called back and again told not possible to speak to a supervisor or manager, so I said ok cancel my service, not only was I given to a rep in the US but also one that was a level to do something. I said no thank you. They said how about no service fee call for any future calls and $150 refund of the fee you paid today..... and that couldn't have been offered the first call I made? My contract was paid in full up front, not a month to month. I requested a refund and will NEVER recommend any home warranty. This was my second company and they are all rip offs. The only positive thing was Wendy the rep in Florida that ultimately helped me.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
We regret losing you as a customer.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
We regret losing you as a customer.
Mar. 16th, 2021
Stanley Chandy Fort Worth, TX
Horrible company with, WORST customer service. From my personal experience, I have made 3 service calls in the last year. And it takes over a month to fix something that only takes under 30 minutes. They will make sure you pay the service fee without fixing the issue, by sending wrong techs to the home multiple times. There is deal between the vendors and Choice Home Warranty, that they only publish the report after you pay the service fee. I had to spend $350 in service fee and for other services, without even fixing the issue. I even had to go find myself a company to fix the issue. Once you joined there is no way to cancel it without paying a huge amount. Never go with Choice Home Warranty (CHW).
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 16th, 2021
Blanca olivares Houston, TX
Generally any time in have needed any type of repairs for my 2 homes i get a technician within hours or a day. Would definitely recommend you and i truly have.
3 years ago
Norma M Simmons Kenner, LA
It wasn't nice all the time. but they did good work. i just wasn't satisfied with the way they didn't want to put freeon in the air condition. But in all they did good.
3 years ago
Marilyn Bryant ,
My initial interaction with Choice Warranty did not go well. I’d made the decision to go with Choice I was dealing with Freddy. After going over the policy content I was prepared to pay the first of 3 installments for $160 I gave Freddy my card info. He charged my card $480.00. Bad first interaction with your organization.
the amount
was for 1
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Mar. 11th, 2021
Jose Garza Houston, TX
Set up a new warranty to take into effect in June and agreement was set up for May. I emailed and called and they stated I had to submit current home warranty info on letterhead to change date. I didn’t make the mistake and I had to jump they hoops to correct your mistake. The sales rep was rude when I didn’t take any of his upsale pitches and resolutions rep put me on hold for a good while before coming back on and then hanging up immediately. I’ve since cancelled my policy. If takes that much work to fix your mistake I’d hate to see how it is to file a claim. I’ll take my business elsewhere.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Mar. 11th, 2021
Review Source
Dennis Fraher Palmetto, FL
I was impressed with the response time to get an appointment after submitting the claim. I was notified of a next day appointment within 4 hours of submitting my claim.
3 years ago Edited September 5, 2024
Cutenana Waxahachie, TX
CHW does not honor their contracts. They have some good companies that they associate with, but the companies can only do what CHW allows! I have had contracts with them for years on several homes, but will never do business with them after these 2 contracts expires. They claim to "repair or replace", instead they offer you partially what it cost to replace your appliance if the repair cost is too much! Not what the contract says!!!! It says "REPAIR OR REPLACE"!! Paying for a 3 year contract; I could have just kept the money and paid for the repairs myself after using the service only once in 3 years!! And on one of my contracts, I paid for a 3 year contract and NEVER use it!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 11th, 2021
WILLIAM EVANS Garland, TX
A serviceman came to check out the dishwasher that quit operating. He discovered that the machine needed a new control panel and called Choice to place the order. Three weeks later, I followed up on claim. The response was that after further review the claim was denied because the part was a recall by G.E... I had waited for three weeks to hear that. Somebody could have called earlier. So, I called G.E. and they said they would take care of it. Meanwhile, the person that denied my claim did not bother to cancel the order. Therefore, the part arrived, and the Choice serviceman came to install it. The G.E. man arrived at the same time. Two servicemen were standing in my kitchen. The Choice man had just installed the new part, so the G.E. man took his part and left. The next morning, I ran the dishwasher and when it finished, there was a buildup of water in the bottom. I called the serviceman, and he came back. He determined that pieces of the old rack had broken off and clogged the drain. He called Choice and ordered the rack. Three weeks later, I followed up and Choice said the part had been denied because it was under recall. They had confused the claim for the rack with the previous claim and once again let me wait for three weeks to hear this response. They continued to use the claim # for the previous claim rather than the new claim #. After my constant questioning, they sent me to a claims specialist. She told me of the denial being that it was a recall. I convinced her that it was a mix up in claim numbers. She understood and agreed. So, I did the simple thing by filing a new claim for the rack. The service man came back and picked up another check for $65 and re-ordered the part. This time, it was denied because Choice does not cover rust? What did rust have to do with pieces of the rack breaking off? This has been exasperating to say the least. I wish I had not purchased the 3 1/2 year contract. I also wish I had not talked my son into purchasing a contract a few months ago. In reality, it appears that Choice does not cover older products.
3 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 8th, 2021
Stephanie Houston, TX
I am not pleased at all with your customer service staff, they are not at all concerned with your customers, they assigned me twice to people more than 3 hours a way from me, they were not concerned at all when first guy dropped me 5 min before service call, I took off work the entire day and he called me five minutes before he was supposed to arrive to let me know he didn’t service our area, the first time I ever had to call y’all out to look at my icemaker somehow or another y’all got out of paying for that, and the guy would only take cash and he was late getting there by three days and I had taken off a day of work that time as well your staff is not knowledgeable they are very disconcerting they do not care, and if you are having a choice home warranty in the area you should have more people in that area working for you, y’all need to get your sales people out here looking for contractorsThat work in the Crystal Beach area in Galveston county you have nobody. I am not at all happy with your customer service at all, but the guy that came yesterday was completely amazing
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Mar. 8th, 2021
Maureen Wolke Lake Geneva, WI
They seemed knowledgeable and the work seemed good. I didn't like that they changed the date of the appointment at the last minute and I had to leave work to get home to meet them.
3 years ago
G C ,
My first claim was already a denial. First, they said they couldn't find me a technician and asked me to find one myself and submit the diagnosis. Then, they rejected the claim outright citing "pre-existing condition." However, on their website and their policy, it clearly states that "the age of a home or its systems and appliances does not matter. We cover items that are in good working condition and properly maintained." However, when things break, they will then say "we won't cover it."
The case manager Ms T. was rude, totally unprepared, unfamiliar with the case details, completely unprofessional, and condescending. She was unwilling to listen but kept repeating "this is a denied claim". What's the point of having a case manager if they are not helping the customers but keep defending the company's pre-set opinion?
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Mar. 8th, 2021
Amanda Titus St Louis, MO
I like how easy it is to submit a claim. The response time is extremely quick, and the people they send out to do the work are good. The only downside is the steep fee for submitting a claim. Each request costs $65, so it doesn't make sense to go through them for most repairs.
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Mar. 11th, 2021
TRISH M. Amelia Court House, VA
Fast and courteous service. However I have one concern. I've been told that your company has legal problems with your State Atty General. Please explain to me.
3 years ago
Ah Odessa, TX
So fast choice has been extremely helpful although I am disappointed that on top of the service fee you do not get a replacement that is the same quality as the previous appliance
3 years ago
Susan McEwen Cumming, GA
Poor. I am disappointed by Choice Warranty Company. The last two times I have had need to call, the response has been negative. An offered replacement amount was so low it was not possible to find a comparable appliance remotely near the quality and options. That ended up being mostly out-of-pocket repair. This week, another disappointment on a repair of the same item, but different parts broke down. Choice refused repair costs. Appliances have many moving parts, especially washers. A policy that allows only one call on such an item is unrealistic and has created great dissatisfaction in this customer. When it is time to renew my 3-year policy, at this time, it is likely to be considered with great scrutiny, lest they are all alike: promise aid, satisfaction and security, then deliver little financial assistance and lots of frustration.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 4th, 2021
