Choice Home Warranty Reviews

I was not informed that not everything on my refrigerator was not covered until I called about my water filter being stuck and was told that it was not covered and also that my stand alone freezer was not covered . I really was disappointed. I had just told 2 people about your service and how please I was about it.

YOUR last few company have been much better which moved you up 1 star good techs help online needs better training and getting info out to the customer,but ur recent increase during this crisis not good for business but like say NEW YORK TRAP!!!???????

Had two experiences and both were horrible they were supposed to replace my washer instead they didn't even give me half the price of my washer to replace it, which took me about a month to get ahold of my claim representative and then I still only got not even half of what it would take to replace my washer. Which they State they will replace it with a similar make model capacity and efficiency which is definitely not true complete frauds. then I had a plumbing problem took over a month and a half to get a technician here and then when I get get a technician are they had to come out three different times because choice warranty was either not open or would not answer the phones to authorize the work to be done I lost 5 hours of work because of this. Definitely do not recommend them.

The service from the technician was good. He was most professional. The problem came whemoney overall!n He said I needed a new water heater and Choice said I have to pay $375.00 for it. Why did I pay $42.00 monthly for a service and a service fee of $65.00 to have to pay more money for a water heater. I would done better to keep my $42.00 monthly and buy the water heater outright when it broke down I would have spent less

I like that the website is user friendly and that I get daily email updates/communication. I dont like that I had to do the reimbursement option because they were unable to find a technician to come to my house. I haven't been reimbursed yet, so I'm unsure if this company can be trusted. If I get reimbursed, the rating will go to a 4.

IGD Plumbing did not do the job correctly and I still have a problem. I paid money to this company and my toilet is still not right. 1. Initially Mario was scheduled to come 12-4, then I get a text at 9:54 while I was working online in a zoom that he was on the way. I moved my work around to meet the appointment. 2. Once Mario arrives he doesn't have foot coverings so he tracks germs (during a Pandemic, no less) from outside into my house. I then explain to Mario that the toilet intermittently flushes. 3. I walk him to my bathroom and it takes him 3 times to get it to flush. He flushes it 4 more times with success. He then says there's no problem with the toilet. 4. I said, it didn't flush the first 3 times you tried. 5. He further says that the problem may be due to me flushing wipes down the toilet. I don't put wipes down the toilet. 6. He says he can't do anything because there's no problem. I told him it's intermittent and the flush valve stops too fast sometimes causing it not to flush. 7. Then he says it's the Mayfield's brand of toilet. He refused to adjust or replace the flush valve as it was still the old from the repair last week. 8. He came in with no tools to work and no foot coverings which was entirely different from Nasko last week. Nasko was professional and came ready to work; Mario was not he came in with nothing. I refuse to argue with a company I am paying money to. 9. After he left, I went to flush the toilet and it didn't flush as I had to hold the lever down to get it to flush. I am not pleased with the service call and my issue has not been corrected. Choice Home Warranty needs to choose better contractors as this company does not have a good rating with the BBB.

I think there is too much time between a repair being confirmed to the time it's actually done. I had an AC problem that even though it was approved took almost 2 months to get fixed! In the MIDDLE of summer with 2 babies in the house!

Someone should look carefully at the claims when they are called in and to make sure the claim items are covered. Clients like myself don't like paying the service charge fee to find out the item was not covered; especially when I explained in detail the problem This same item are covered by all other home warranty companies.

I like Choice Home Warranty, they have a good service online but not a very good one by phone. Sometimes they take a little longer to respond to your claims. But in general, they are OK.

Choice Home Warranty is very good. I had some appliances that broke down and i was able to get through to CHW right away. They often have specials which is very good.

CHW responds in a timely and professional manner each time I log a claim. The technicians they send our way are thorough and efficient. This is a service every homeowner should consider.

The personnel that I work with are always very professional and treat me as if they are sincerely concerned with my problem. The system is very efficient and I’ve yet to be disappointed.

It was very easy to submit my claim and was explain what would take place and in order. Used the call back system and was called back in a very short time.

I like their quick response, and keeping me updated during these crazy COVID-19 times. I like they continue to look for a technician to help with the problem

We just bought a new home and purchased the home Warrenty. We had our air conditioning go out and have been trying for a week now to get the air conditioning replaced. You couldn’t find a tech in our area so I got one and they have sent you several bills for the replacement of the air conditioning condense. The unit is unrepairable. They have broken down the prices and they keep asking for more. Your reps need more training and they don’t know what their talking about. I will never refer anyone to buy CHW. I am going to tell the realtor to never offer your service to anyone buying a home. Because all you get is the run around. The realtor brings you a lot of business.

Choice Home Warranty takes your premiums and than goes out of its way to avoid having to fix anything per the contract. Every time I've called CHW to get an appliance fixed, its been a nightmare. My most recent experience was calling CHW regarding an ice dispenser not working on June 26, 2020. They sent a technician out on July 1, 2020. The technician came to my house with no tools and sent CHW a diagnosis. CHW approved the repair work, but could not get back in touch with the technician. I finally reached the technician who told me that he only came out for the service fee and that CHW reassigns the claim when they can't get in touch with the technician. So basically, CHW sent a crook out to my house and clearly does not vet the technicians they use. Noone from CHW ever called me regarding not being able to get in touch with this technician or the timing for the repair. I spent hours on the phone with numerous CHW people and all they wanted to do was reassign the technician and for me to start from square one three weeks after the claim was filed. CHW reassigned the technician that was to come out on July 22, 2020. I looked at the reviews on this new technician and noticed that the reviews were horrible. One of the CHW customer service people admitted to me that CHW does no vetting of technicians. When I brought the horrible reviews to CHW's attention they reassigned the claim. A new technician came out on July 24, 2020. The technician performed another diagnosis and said that he submitted the request for repair to CHW the day he came out. On July 25, 2020, I received an e-mail from CHW indicating that the original appointment date with this latest technician was cancelled and that CHW was going to reassign the claim. I called CHW and told them that the e-mail made no sense because the technician had already come to my house the day before they sent me the cancellation notice. After calling CHW back numerous times, a CHW manager told me that the technician that came out doesn't have the tools to fix the ice dispenser and that they never got a diagnostic from this technician. CHW lied to me because the technician knew what parts needed to be replaced and submitted the diagnosis the day he came to my house. A month later, CHW wants me to start at square one again or their real preference/goal is to get me to find a technician myself and than try and get reimbursement from CHW. This is CHW's typical mode of operation. They frustrate customers to no end, they make you take off work numerous times, they consistently lie to their customers, they, they make you call and sit on hold numerous times and they try and get their customers so angry that the customers will take the last option of taking responsibility themselves for the repair and than trying to get reimbursement from CHW. Anyone that has tried to get reimbursement from CHW knows what an impossible endeavor that is. CHW is the most incompetent and corrupt organization that I have ever dealt with. I believe they view the class action consumer fraud lawsuits as just the cost of doing business. CHW's philosophy from the CEO down is to get the premiums and than do as little as possible to address claims. This is evident from the incredible number of customers that have had the same experience as me. CHW is clearly in breach of contract and we should have millions of their customers file a consumer fraud class action lawsuit, similar to what has been done in Arizona and New Jersey. We should also call the newspapers and television stations and do a social media blitz to make everyone aware of CHW's fraudulent practices.

I was told you would replace my appliances as needed. My microwave has to be replaced and you sent me an insulting offer of $169.00 to replace my microwave. So I pay the tech $65.00 for the visit, and you offer me $169.00, so the bottom line is you are offering me a net of $104.00 to replace the microwave. Where can I find one for that amount of money? Bad way to start a relationship that your salesman sold me for 5 years with one free year for a total of 6. I contacted the salesman, and he said he would look into it, but nothing yet. NOT IMPRESSED! AARP recommends you. I will let them know to look again and tell them why.

Had my air compressor go out in my air condition just recently during the hottest time of the year. They could not get a provider out to my house. So they asked me to do reimbursement. Reimbursement process does not work very easily with choice warranty. I was with first American before choice and they were very good to me at reimbursement. However they never made me jump through so many hoops and hurdles for reimbursement. The service provider I got was not very familiar with warranty companies at all. He didn't even know English very well. However he was a very good technician and handled my problem thoroughly. Every time I called choice for them to help me hand key my reimbursement request. They gave me a lot of useless information. I have called and they continue to call my compressor in my AC unit a condenser. I have taken countless pictures and giving them countless information. They even have the technicians phone number. I have yet to get reimbursed or even acknowledge for reimbursement. I have not use my warranty that much with choice. Unfortunately they cannot get providers out to my house. I've had a plumbing issue for over a month now. It is still ongoing with my plumbing issue. I fixed a roof repair myself which I did not place on Choice warranty's reimbursement plan for $400. And when I had my septic tank cleaned out I had to pay over half of the fee. So so far I am very disappointed in choice. They do not get providers out to my house. And I have had a lot of difficulty with the reimbursement process. They have not been as good of experience as First American Home Warranty. I am very seriously thinking of legal action if they do not reimburse me soon. I'm also thinking of reporting them to the Better Business Bureau. Choice does not come through like they say they do.

The tech listed many things that contributed to the demise of my hot water heater but because of one thing on the list which was most likely the result of the other things in the list my claim was denied. This was not the cause of the problem which made it unable to be repaired and the need to replace but gave the excuse to deny replacement. I’m sure in most instances of failure that an increase in pressure is a result of the real factors that caused the breakdown. The increase in pressure clause gives Choice Warranty a guarantee of never having to replace a hot water heater. I am totally disgusted by the way this has been handled from start to finish. I went four days without hot water and a room of wet carpet with no concern by this company. I got the distinct impression from the tech that checking pressure was the first thing on his list of required things to do and tho there were a lot of major problems with the heater this was the one thing Choice was concerned about. I now understand why.

CHOICE home warranty back or believe their contractors over theirs customers. When they send a contractor for a claim, the contractor do right or wrong ,when you customer you report the contractor to them, they will not believe you they believe the contractor.

Other than you always have to go to arbitration to get the appliance replace at the value you need to replace with a like item your customer service and your service providers are all above average.

Choice always gets the job done. That being said, sometimes the time for the actual service tech to arrive may be a little long. When I have had to have appliances replaced, I felt that the amount for replacement was fair

Since I have been with them I have had 4 services done 3 of the 4 people they sent to my home was excellent but it was one that I wasn’t happy about but after putting up a fight with Choice I was able to get what I needed replaced. The Customer Service part when you talk to then online they act like they can’t tell you anything but when you call on the phone they are better and you can get the answer(s) you need.

Jessie was very informative and helpful as to why i should switch from 1st American to Choice.Home Warranty. Service, price and coverage were factors in my decision.

I have difficulty reaching you by phone. When the 2nd plumber you assigned came on 07/21/2020 he could not complete the job because his company could not get approval from you by phone to complete the job. I am still waiting to hear whether or not they have heard back from you. My opinion of your company has dropped with each claim I've made since signing on with you.

Although the technician who came to our insured (rental) house did an excellent analysis and we would hope to have him serve us again if needed, I did not meet him as we are traveling. I give CHW low marks because your history on calls to my three insured houses has been very frustrating in several cases. CHW has a track record of getting out of responsibility for major repairs or replacing anything. Your approach is to have the tech try to find anything that will give your (CHW) a chance to opt out of responsibility.

Excellent AC repair service man. He fixed my issue fast and explained everything I need to do to keep my central AC running smoothly through out the summer months.

Initially we were disappointed with the initial reimbursement for a new dishwasher but after declining it and working with a casemanger, that changed. They were receptive to our questions and treated us with respect.

when they say if it can't be fixed they will replace it is untrue, what they offer is a token $300 towards a new washing machine, or I could wait how long for them to replace it and at that price I was afraid it would be used.... Tell me where I can find a new machine for $300 not around here....it cost me $758 with tax and hoses, so I am out $458 of my own money even though I have a policy that I pay into every month....what's the point?

I selected the option of selecting my own technician and got my repair done as soon as possible considering it was a weekend. Now if I get my payment from Choice in a timely manner I will be very pleased.

Our air conditioning went out 7/4 weekend . I tried to contact by phone on Saturday and got put on hold. The next day I tried again and was told to go online and place the claim. I did. I got an email telling me they would set up a repair. The next day I got an email saying they had no technicians in our area and that I should find my own technician and then file for reimbursement. I asked what that meant. They said to go to the reimbursement section . I did. It told me to get my own technician and then open the reimbursement section . I got the repair done and went to file for reimbursement . When I opened to do so, It Informed me that I had not followed the right procedure . I was to have the technician , come, take pictures of what needed done, and wait for approval . They should have told me that in the beginning , when they told me to get my own. Now they refuse to pay and they will not respond to my calls or emails. I purchased this warranty so I did not have to handle these situations. We are in our 70's and both are partially disabled . Any suggestions would be appreciated . Thank you.

Just wish we could have gotten someone to take care of the leak sooner. from the original contact about the problem. They did help get the problem resolved...thank you

I was a previous customer and purchased a new home that we decided to purchase a home warranty with your company again because we had such a great experience with.

Service provider delayed repair 5 days after serive call. Once onsite visit wa completed a part was needed. Told part would take 3 days to arrive, I found part on amazon to be delivered within 24 hours. 7 days from my initial call air conditioning still not working. Not expected to be fixed for 72 hours 9 days+ since service requests . Not happy with warranty service!

The a/c company (DISCOUNT AIR CONDITIONING) was great ! The technician ANDREW knew exactly what to do and instructed me on filters for my a/c ! I am beyond pleased......

I feel like Choice Home Warranty (CHW) tries to 'weasel' themselves out of paying for things. I will start with the 1st claim on our disposal. The disposal went out and it was approved, but for a lesser valued one. We had a .75hp disposal and choice only provided a .50 HP, despite what the sales person stated when we first signed up. (that we would be replaced with equal or greater valued one). If it wasn't for the technician that came out and eating up the extra cost, we wouldn't have been replaced with an equaled one. My second claim, is concerning my AC unit(s). CHW appears to try and weasel themselves out of a major cost of fixing the unit with claims that 'it was pre-existing, not installed properly, not covered, etc." take your pick. Basically, the only thing they will cover is if the unit is pretty much low on Freon. I will not recommend CHW to my worst enemy. The only good thing about CHW, is their customer service. They are very responsive and get someone out to you quickly, but be prepared to fork over money if you it pertains to your AC/Heating unit(s).

Kitchen sink was stopped up, called in Sunday or Monday, plumber came out Thursday, . But he was here on time, wore a facial mask, the whole time he was here, which I really appreciated.

Amazing customer service! The nice guy who called me to set up my warranty was super nice and helped me choose a great plan compared to my previous one.

The two technicians they came to my house we’re very respectful very professional and very intelligent because I didn’t take them long to figure out the problem

I called in a problem with my air conditioning one evening (during a very hot spell) and by early the next afternoon everything was fixed and cool again, thanks!

The technician was awesome. He was knowledgeable and very professional. He said that I would be hearing back regarding the leak in my system. I have not heard anything. Additionally, the unit is not cooling consistently. When can I expect to hear of the resolve for this issue? Best regards,

I call Choice on Sunday regarding an air conditioning issue they sent me an email on on Monday and said that a technician would arrive at my house between 3 PM and 8 PM on Tuesday no one showed up I had the check ready but no one showed up I called the independent technician and they said oh we’re sorry will get to you on Saturday morning at 7 AM is that OK what choice do I have I said yes please come it’s 100° every day but I could wait until Saturday

CjmJ, the technician was very personable and explained what was done. Only thing was didn't leave receipt, and we have to request one. Otherwise, we will request the company again for our plumbing and electrical needs.

I signed up with CHW the last qtr of 2019 based on recommendation of friend. Well in May 2020 I contacted CHW asking for help with my bedroom ductless a/c and ice-maker in refrig. Well, after 2 weeks I get a call from CHW told me the can't find a repairman for the a/c and I had to find one myself. With regard to the ice-maker they sent tech over to check out the ice-maker and confirmed it needed to be replaced and would be back in 3-5 business days with a replacement (I paid $65. copay). 2 weeks went by and no tech and no ice-maker. I called CHW the said he replaced it. P.S. never happened. They sent another tech over he said he would be back in 3-5 business days. P.S. never happened. I called the office after two wks & they said he replaced the fan. P.S. never happened. I called a 3rd time they said they would send another tech (but I have to pay him a $65. copay) which I would get back. This company " SMART STEP AHEAD" came with an ice-maker and replaced it and finally success. To-date I have not been reimbursed the $65 copay?

I made a claim online about our A/C not cooling and they sent someone out the next day to repair it and all we had to pay was the small service fee. Fantastic service

My A/C got damaged due to unspecified Issue. The compressor windings grounded to ground. My tech determined the cause of failure of your system is the compressor has shorted to ground. But Compressor burnout is not failure specific: It can be caused by high temperatures in the windings. The excessive heat breaks down the motor winding insulation, which Could causes a loss of electrical resistance and results in the windings breaking open and touching the inner casing causing the direct short. But the cooling of the refrigerant only works as an agent to lubricate and cool theCompressor house and innermost mechanical parts, not the windings of the compressor. For the refrigerate does not pass through the windings for that is an electrical part not a mechanical part. Dirty Condenser coils can restrict air flow and this cooling process of both the refrigerant and the compressor itself. But the tech didn’t mention anything of the condenser coils being dirty, in fact the tech said that everything seem in good working condition. It couldn’t have been a power spike or surge That would cause the compressor to short Out the windings For there is no burn wires or connections due to high amp draw on the compressor that would cause the overheating and internal melting of the wires or other components. If contaminants of some sort enter the sealed refrigerant system that would be probable but that would only had happened when my past technician made test and diagnostic. prior failed compressor Is not posible for that’s the original compressor and it hasn’t failed until now. That non-condensable such as moisture or braze residue that found its way into the system is probable, but the system was installed and vacuumed out properly when It was first installed back around 2010 and has never been unsealed. And if that’s the case it would have broken down a long time ago, not 10 years later. debris from gauge hook ups, these could also cause the failure of the compressor, that also is probable but that’s is something that has to be done in order to check out the system for proper operation. And this is So for all HVAC system, plus they would all break down if that’s the case. Your right contaminants in the line that are not able to be properly compressed Will cause High temperature failures as such, are operating conditions that are not standard and units are not designed to handle and may have been avoided with effective routine maintenance. But there is no evidence of that in this case. So we can point out a million things that can cause the compressor to break down but the is no clear evidence so in the absence of evidence you can not say For sure that the compressor did not give out due to normal were and tear. So with out clear evidence there is no reasonable doubt that it has failed due to normal were and tear. fails when its windings short to ground, short to each other, or open--a break in the winding's wire. Insulation failures, including winding that is shorted The coil, could typically be caused by contaminants, abrasion, vibration or voltage surge. However, electric motors can be prone to any number of issues that lead to motor faults and failures, which can disrupt operations, decrease productivity and adversely impact a bottom line, lost. Electrical failures, including caused by an opening from a blown fuse, open contactor, Insulation break down, broken power line or bad connection, which disrupts the power supply to the motor. Thermal deterioration of insulation in one phase of the stator winding, which can result from unequal voltage between phases due to unbalanced loads on the power source, a poor connection at the motor terminal, or high resistance contact; or thermal deterioration in all phases of the stator winding typically due to load demands exceeding the rating of the motor or by very high currents in the stator winding due to a locked rotor. It may also occur as a result of excessive starts or reversalsAnd even a bad capacitor. Looseness and bearing failures. Another common fault stems from mechanical rubs, which can be the result of looseness of the motor shaft and/or the motor bearings. The most common mechanical faults are shaft imbalance, looseness, misalignment, and bearings. Often these mechanical faults are related: shaft imbalance, looseness, or misalignment left uncorrected will cause increased forces on the bearings which leads to rapid wear of the bearings. Causing the motor to work even harder. So it can be wear, and tear, or simply old age, failures occur due to various causes. Having a engineer look at this would better helps you identify, evaluate, and resolve this issues that arise over time. The point is that it broke down and the cause is undetermined and of none fault of my own. I keep the system clean and maintain, but Choice Home warranty doesn’t want to pay for repairs. They find the smallest things to blame the client and not pay.

Rekey service is a no brainer for new home purchases. $65 and 4 doors get rekeyed and 4 new matching keys. The locksmith was super professional and easy to schedule.

Awful customer service goes at the top of my list. We live in Arizona. It’s summertime, high/low is 90/115. Our AC blows (literally exploded, done, not repairable) so we call them ASAP to file a claim. They have a tech chosen by them that will come look at it in 6 days. 6 days. 6. My family and pets are in a hotel for 6 days as the temperature of the home is not livable. That alone cost me more money than the warranty itself. I called the company so many times and got different answers across the board about what I can/should do. They wouldn’t let me even get a different tech to look at the unit in a timely manner. Was hung up on by someone (they didn’t even have our full information yet) and just given the go around. On top of having to deal with the stress of broken AC I had to spend a whole day talking to people from the warranty company and getting no where. Wouldn’t recommend.

My last 2 experiences with CHW were negative I was not able to get authorization to personally contact a 2nd technician after the 1st was unable to fix my A/C unit and he also recommended that I contact the original installer. My cost was $150 labor (parts were under warranty) Yesterday (Friday), I was given the online option to personally contact a technician because no one responded to my claim. Friday late afternoon, when he attempted to get an authorization by phone no one answered at CHW and I did not receive a call back for over an hour after the Water Heater tech did the repair and left. $100 charge for labor! The instructions for getting an authorization are unclear that the tech must file a claim with diagnosis to acquire that authorization. The tech will not be able to complete the form on line until Monday (4 days later). I spoke to customer service regarding both issues - was told that I would not be getting a reimbursement for the $150 and "should" get the $100 for the water heater repair once the technician completes the form on line. (post repair) We will see. I most likely will be cancelling the current policy - paid though 9/2023 and not renewing my other home policy when it runs out 9/2020 I seems that the options for contacting a qualified technician changed to meet CHWs needs and not the customer. I have been a customer for many many years on several properties and never had such an unsatisfactory result!

I called because my AC wasn't working. 24 hours later, no call from anyone to come and fix the AC. So, speaking for the third time to customer service in foreign countries, I called Home Advisor and found my own AC repair company. Hudson Air came out and fixed my AC in 1 hour, and Choice approved the repair and they say they will reimburse me in the next 30 days. So, I did their job for them, but AC works now.