Choice Home Warranty Reviews

VERY RESPONSIVE AND AN EXCELLENT SALES AND SUPPORT TEAM. i HAVE BEEN WITH CHW FOR SEVERAL YEARS FOR MY OWN AND RENTED HOMES. I HAS BEN A VERY GOOD EXPERIENCE SO FAR?

Daniel represented your company very well. He explained the warranty in great detail to ensure understanding. I will definitely be referring family and friends to Choice

I purchase a Home warranty with this company and I regret it, because It his been over 3 weeks since I filed a repair request but the company have done nothing to help. every time I called the customer service support line, they are acting like they don't know anything about the clam. I filed a clam for AC repair at my house, and it has been over 3 weeks and no has done nothing to repair it. when I ask to talk to someone in the management fist they say there is no need to talk to the manager because the manager will give me the same information and there is nothing the manager can do. after insisting multiple times then they responded with a comment stating, let me reach out to the supervisor and pass on our contact information and the supervisor will reach out to you in about 24-48 hours and no one ever reached out to me about my complaint. I have 2 kids and I have been calling and asking for help and I have been avoided every time. I spoke to some one name Jenna and she was really unfair and unprofessional. they have take my money and never provided the service. I asked for my money back and they hung up the phone on me. Choice warranty is waste of money and time.

I started an application online and stopped because I had questions. When I called, I was rushed, my questions weren’t answered in details and the process was way too quick. I literally had to ask the representative basic questions about the company, my account and my warranty plan. I informed him that I started it online but didn’t finish because I had questions and concerns. I feel like that should’ve been his que to make me knowledgeable and confident about the company. I got off the phone within 5 minutes and felt super uneasy about who I was giving my home address and card number to. I immediately called back and spoke with over 8 individuals. All of them transferred me to the wrong department and no one was able to answer my basic questions; Will I get a brochure or email with details about my warranty? When does the warranty start and for how long? 1 year? What day? Do I need to create an account online? Can I cancel at any time? I’ve only had the account for less than an hour and I’m looking into another company.

Just purchased the coverage and when the e-copy of the policy was sent to me , the coverage was wrong. I requested coverage for multiple sum pumps, got sump pump and stand alone freezer coverage. I called to have oit corrected, was assured it was and that I would receive a corrected policy, but to date, have received nothing. Very disappointed so far.

YOU HAVE BETTER ODDS OF WINNING IN LAS VEGAS THEN GETTING TREATED FAIRLY BY CHOICE HOME WARRANTY. On 9/3/2018 I Purchased a Kenmore Dishwasher regular price $979.99 from Sears in Sheboygan Wisconsin and purchased from Sears the Sears 3-year extended home warranty offered by them. The unit was installed by Wiebe Plumbing on 9/11/2018 and the Sears extended home warranty contract was valid until 9/11/2021. On 7-17-2019 – I Purchased a Choice Home Warranty Package that not only covered the above dishwasher, but other items in my home. That Contract Term was for 7-17-2019 to 7-17-2025. On 6-13-2022 8:42am, I initiated a claim by phone for service on the above-named dishwasher which was no longer working correctly. On 6-13-2022 9:00am, CHW emailed me a claim# regarding the dishwasher. 6-13-2022 2:18pm, CHW emailed me that an appointment had been made and set up for a technician to be at my home on June 22, 2022 (between 3:00 PM – 8:00 PM) This was 9 days from the original claim, I was not happy, but I accepted the delay in service. 6-22-2022 5:17am, CHW emailed me a claim update reminding me of my appointment scheduled for that day. 6-22-2022 A very polite and respectful technician inspected my dishwasher and reported back to CHW with the diagnosis and what the cost would be to repair said unit. (It was not until a few days later I found out from someone at CHW that the repair would be around $450.00) 6-23-2022 4:25pm, CHW emailed me a claim update to start the Replacement Process. (There was no repair options or discussions. CHW went right to the Replacement Process) 6-23-2022 5:48pm, I called CHW and spent 10 minutes on the phone trying to discuss my claim. I was told all I could do was request a review and be assigned a Case Manager. 6-24-2022 10:15am, I called CHW and requested a call back. 6-24-2022 10:30am, I received an incoming call from Choice on the phone. They offered a Cash buyout offer on my four-year-old dishwasher in the amount of $246.00 I said this was unacceptable and wanted to speak with a case manager as I needed to get this resolved. 6-24-2022 10:44am, CHW emailed me a Claim Update which stated my claim will be assigned a Case Manager. It also stated “You will receive your Case Manager name, email, toll free number and direct extension within the next business day. Once you receive, please use their email, toll free number and direct extension for all future correspondence. As a reminder, for faster service we recommend scheduling an appointment to discuss your claim.” (First date available July 13) 6-24-2022 12:47pm, Received an email from CHW Case Manager Brittany H----" Please contact me at your earliest convenience so we may discuss your claim.” She repeats this multiple times in the email. The email end…” Again, please contact me at your earliest convenience. In the event that you receive my voicemail during normal business hours, I will strive to return your call the same business day.” 6-27-2022 8:25am, Called Brittany H Case Manager Left Voice Mail 6-27-2022 10:30am,11:09am, 11:24am 1:03pm Kept calling Brittany H number--- got voice mail but did not leave Voice Mail. 6-27-2022 1:20pm, Called Brittany H, Case Manager, Left Voice Mail 6-27-2022 1:21pm, Called Brittany H, Case Manager, Left another Voice Mail. 6-28-2022 8:25am, Called Brittany H, Case Manager, Left Voice Mail. 6-28-2022 7:57am, I Emailed Brittany H, Case Manager, but email came back (my fault, I made an error in her email address.) 6-28-2022 1153am, 2:19pm Called Brittany H number, got voice mail, did not leave message. 6-28-2022 12:05pm, CHW sent me an email titled “Please fill out the following survey about your experience with your Dedicated Case Manager” It asked that I fill out a survey on my experience dealing with Brittany H. LAUGHABLE, as I had NEVER spoken with het YET. 6-28-2022 2:20pm, Called CHW front line people and requested some answers. I spent 42 minutes on the phone requesting a supervisor or a case manager – the person could not offer either. 6-28-2022 3:02pm, I Emailed Brittany H again using her correct email address this time and stated, “I’m waiting for a call” and giving my name & phone number. 6-29-2022 8:55am, I Emailed Brittany H again “PLEASE CALL ME ASAP ---- IMMEDIATELY DOES CHOICE WARRANTY EVEN KNOW WHAT CUSTOMER SERVICE IS? I HAVE BEEN WORKING ON THIS CLAIM FOR SEVERAL WEEKS AND NOT GETTING ANY ANSWERS.” 6-29-2022 9:09am, CHW emailed me” Thank you for your email. We apologize for the inconvenience. We have submitted your request to assign the case manager. Please allow 24 hours for a callback. Thank you for contacting Choice Home Warranty. 6-29-2022 9:16am, I responded to CHW’s email as follows:” It has already been 40 hours since my case was expedited and someone was to call me within 24-48 hours. NOW YOU WANT ME TO WAIT ANOTHER 24 HRS - STOP THE RUN AROUND AND HAVE SOMEONE CALL ME NOW.” 6-29-2022 9:30am, CHW emailed me “Thank you for your email. Our records show that one of our agents have been in contact with you. Thank you for your patience and for being a valued customer of Choice Home Warranty.” FINALLY, 6-30-2022 5:39pm, I RECEIVED A CALL FROM A CASE MANAGER named Puah. Puah, the case manager, stated that the offer for $246.00 is all that it could be unless I was able to do the research and find the technical spec sheet for the model of dishwasher I have. I told her I would find the spec sheet and email it to her the next day. I also stated that I had done my research and found similar models with the same features which I would also send to her. I also called her attention to the following: Choice Home Warranty Contract Under F LIMITATIONS OF LIABILITY Item #9 “We have the sole right to determine whether a covered system or appliance will be repaired or replaced. We are responsible for installing replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand or color. We are not responsible for upgrades, components, parts, or equipment required due to in incompatibility of the existing equipment with the replacement system or appliance or component or part thereof or with new type of chemical or material utilized to run the replacement equipment including, but not limited to, differences in technology, refrigerant requirements, or efficiency as mandated by federal, state, or local governments. If parts are no longer available, We will offer a cash payment in the amount of the average cost between parts and labor of the covered repair. We reserve the right to locate parts at any time. “ 7-1-2022 10:14am, I emailed Puah at CHW the following information she requested: 1) The Kenmore features list of the dishwasher I have. 2) Sears brochure showing the DBA as requested. 3) Home Depot with 3 different dishwashers with similar features ranging in price from $836.00 -$899.00. (Unit only – Not including installation costs) 7-1-2022 1:22pm. I received a phone call from Puah, who stated that after she reviewed the information I sent her, CHW had upped the cash settlement to $357.00. I told her that was unacceptable. I asked her about the above Item #9 from their contract and she replied that was all she could offer me. She told me to read the following from the contract: Under F LIMITATIONS OF LIABILITY Item #16 We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component, or appliance. I told her I wanted to speak with a supervisor, that this was totally unfair. I asked if she would reimburse me for the Service call of $60.00 on top of the $357.00 and she said NO. I asked her who would pay for the uninstall and the reinstall (I had a quote for $160.00) she said no to that also. I told her again have a supervisor call me. 7-1-2022 2:33pm, Now, I received a call from Brittany H (remember that name from earlier). She also stated the same thing as Puah did. I replied that the cost of repairing my $1000.00 dishwasher was approx. $450.00 and by offering me a total of $357.00 they saved $100.00, Also there was no consideration for the $160.00 uninstall & reinstall the new dishwasher. (Which is implied in the Contract). So here is the bottom line: 1) I have a 3 ½ year old Kenmore dishwasher valued at $1000.00 2) I purchased a Choice Home Warranty program 3) Dishwasher breaks down 4) I paid their assigned technician to diagnose $60.00 5) Repair would be approx. $450.00 6) CHW only offers me $357.00 after I fight with them. 7) I will have to pay $160.00 to uninstall & reinstall 8) FINAL RESULT: $357.00 -$60.00 - $160.00 = $137.00 GREAT OFFER FOR A $1000.00 DISHWASHER. Now here is the real kicker I told Brittany I would have to discuss with my wife. Brittany says I have only 30 days to accept the offer FROM THE DATE I FILED THE CLAIM (6-13-2022) NOT FROM THE DATE OF THE FINAL OFFER (7-1-2022). Choice Home Warranty has already used up 19 days of my 30 days. THIS IS WHAT THEY CALL CUSTOMER SERVICE. I DON’T THINK SO. NOW YOU SEE WHY I STATED, ”YOU HAVE BETTER ODDS OF WINNING IN LAS VEGAS THEN GETTING TREATED FAIRLY BY CHOICE HOME WARRANTY.”

Ronald L was a very convincing salesman. I told him I was going to call other home warranty companies before choosing on one. He convinced me to look no further.

I made a smart choice when I purchased this warranty, I have used them several times and they have come through and fixed my appliances for a flat rate as promised

Do not buy a home warranty from Choice Home Warranty (CHW) for any reason. Our experience with CHW is terrible. Not only have they failed to repair anything, their technician caused damage to our home and left a huge mess of raw sewage. He was trying to clear a clog and made no effort to avoid spreading sewage around the bathroom, hallway, entry, etc. He did not know how to use his tools, scratched the floor in the bathroom with his tools, and damaged the wall. The technician was grossly incompetent. More importantly, CHW claims no responsibility for the technicians they send out. Rather do anything to remedy the situation, the representative of CHW kept telling me that I would understand if I had read their contract. In other words, they use their contract as an excuse to avoid making repairs or taking any responsibility. I have been very patient with CHW up until now, but it it painfully clear that we would be better off if we had never dealt with CHW.

This is THE WORST Home Warranty I have ever worked with. Home Warranties are usually difficuly. I have had 5 houses and 5 different warranties. I know that it takes time and patience when using a warranty company. It was 116 degrees in Texas the 3 weeks I was waiting on an AC repair via Choice Home Warranty. I used their contractor who came out in an unmarked car, NOT VAN, so he obviously couldn't bring appropriate tools. That guy "fixed" something to the tune of $500 to the warranty company, but our house was still 80 degrees inside at night. So, I called them out again. Another 4-5 days with a no show crackhead in a broken down car to repair my AC. I did not feel safe. He came and said, " Oh, you need xyz part, I can't fix that". Now, another 4-5 days waiting on a new repair man from Choice. HE was actually a reputable person. He knew the problem instantly and filed the claim with the company so they could pay for the repairs. We waited. They denied the claim and refused to pay. I spent 3 weeks playing by their rules, with no AC, for them to not fix the Air Conditioner. The repairman was LIVID. HE said he will NEVER work for them again. They never pay and if they do, it takes weeks. DO NOT GET CHOICE HOME WARRANTY

Plumbing emergency resulted in a claim being opened, 36 hours later, they had not even attempted to locate a single plumber... but they had encouraged us to "call our own" and get reimbursed. Reimbursement approval is supposed to be "prioritized" yet, when their claim site refuses to work unless you make up values for their forms, and you can't get anyone on the phone to help you, you end up wasting the better half of a work day on the phone with them. Bottom line, they do everything they can, NOT to help you, including ignoring your questions, rambling about unrelated topics, or just plain talking over you.

Usually assigned to service provider fairly quickly. However, seems no one ever keeps parts so they have to be ordered. This time took a week to get parts and then for rep to come and do the repairs. If this was a/c or refrigerator waiting on parts this would be totally unacceptable.

Okay you asked for this I think you stink I wouldn't recommend you to anyone I'm still waiting to get my air conditioner fixed which you've already denied which is a bunch of BS and you got your money every mom you get your money you might say that I'm not a happy person with you right now haven't been I don't know why I'm still with you you do need to fix my air conditioner I talked to the guy that came out to fix it and you lied he said nothing about it being somebody did something to it it's a simple fixed I've called and called and called and I'm supposed to be hearing from a supervisor which I haven't heard and you stink you are rotten people no I'm not going to say that

My experience with Choice has been disappointing! Their policy to do “Buy-Outs” with dollar amounts that are very low and not up to today’s cost of items. There is always an excuse on appliances even if they were fixable but inconvenient to Choice. The technician who serviced the call was great - very professional and thorough- neat and clean.

Real fast talkers, try to confuse and they lied about what is covered, Sam S on 6/17/2022 and also told me that I had to sign up before I could receive a copy of my plan. Then when I talked to some one honest next day 6/18/2022 {won't name do not want trouble for him) coverages were different but as printed in plan e-mail. Then Cancellation Manager, Julio another fast talker. told me that any required AC modifications were just a simple little piece that changed whole system to now run on R410a instead of my R22. those Government modifications were nothing to woory about. I said that wasn't right and after about 10 times, he took no for an answer and was then very rude and aggravated, he said yea bye, I said wait are you going to cancel me or not and why are you now being mean to me, he said that I have cancelled you and you are no longer a customer, so I will talk to you however I want, then hung up on me.

My sales rep is professional and responsive. Beyond that I have nothing positive to say about Choice. Technicians are unknowledgeable & consistency blow off appointments. My last 2 claims have taken 3+ months to resolve. The 1st AC contractor was horrible, damaged my home, did not complete the job and it took the 3rd contractor (Tim J who was great) to fix all the mistakes and damage done by the 1st guy, we had three hot months with days on end of a brand new AC not working. I have so much more to say but there is not enough room here. As a Realtor I can't in good conscience recommend your product to my clients. I've changed my schedule and stayed home numerous days only to experience missed appointments. Totally unprofessional and unacceptable.

I have found over the last 2-years the coverage is much less and requires the homeowner to pay a much bigger portion of the expenses. Also, you should quit claiming to replace it if it is not repairable. Your replacement costs for the units replaced were less than 30% of their replacement costs. When you state the costs are proprietory that is false... i do not know who told you that but they are dead wrong. i have had services with you, at 1 time for 4 homes we owned, for many years. I recommended you to my daughter who took out a policy with you as well. I cannot see recommending you again based on current experiences.

I was very impressed on how quickly my claim was processed. I was also, very happy with Sanchez Air conditioning service, for responding so quickly and they even came to repair my broken AC on a Sunday.