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Deidre V Ruiz Orlando, FL

My technician was fabulous. He was quick, efficient and went way above and beyond and was in and out in about 20 mins. I'd recommend Bennett and Sons for all my air conditioner needs.

1 year ago

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Arwa Shaheen-Rafati Dubai, DU

I like the company services, but its customer service is not the best. I just called and asked to renew my services for 3 properties. I was quoted 460 for each property for each property.... but when I looked at the policies , it was 558 for each property more than what online is offering.. Now I am being charged $139 a month for all 3 properties.. I need to resolve this matter, one of my policy numbers is 602010858. Please assist me in resolving this matter. thank you

1 year ago

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Amanda Gunter Columbia, TX

We had a part go out on our microwave. Since the appliance is so old, the part cannot be ordered. Choice Home Warranty is giving us part of the money needed to replace the microwave and we have to wait 30 days for the money to arrive in the form of a gift card. So we are without a microwave for another few weeks at least and have to pay the difference of the cost of the new microwave.

1 year ago

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Stephanie Rotheram San Antonio, TX

Takes all the anxiety away - Choice does all the vetting and selection of professionals, and I can trust their selections. Feels like having a team available any time I need them.

1 year ago

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Jim T Las Vegas, NV

For my last claim the company that choice sent out did a fine job. I little while later I had issues with the same problem. They came back and fixed this at no charge. Choice sent out a very favorable company. Would use them again.

1 year ago Edited January 31, 2023

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Scott Mack Asheboro, NC

Quick service on claims. Techs were good and professional. Only one tech never showed or returned my calls. Simpson maintenance. But choice quickly sent out another tech who solved my problem.

1 year ago

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BeckyPS Wilson, NC

So far, very good experience from the quick telephone call to the speedy appointment. The adjuster was so nice and did his job efficiently. Everyone has explained every step so that we can understand if. Very straightforward.

1 year ago

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Regina Dennis Menifee, CA

Had the service for 2 months now and it has been great. Got my oven fixed and the technician who came to our home was great. I docked the service 1 star because it took 6 days before someone could come to our home, so I had to use heavy tape to keep our oven door up.

1 year ago

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red bois Middletown, OH

i can tell you the repair people you sent me are men of their word. everything they told me they would, they did. they returnd on the day with the parts like they said they would do. i am very satisfied.

1 year ago

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Sandi Nees

They're very polite professional they were there on time

1 year ago Edited January 10, 2024

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Richard Miller IN

CHW will do everything in their power for you to be able to afford the protection. They are very nice people that you talk with. It worth a shot. Cause it’s 30 days or your money back.

1 year ago

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Becky Davies

Choice responds quickly. I have not had to sit on the phone for hours waiting to talk to someone. The repairman comes very quickly too. My last repairman was fantastic! He was excellent!!

1 year ago

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stephanie Dumfries, VA

Started off a little rocky getting a plumber. When I did Integrity plumbing and Trinity drywall company really met my needs. They were professional and went above and beyond to fix a pipe leak and drywall work.

1 year ago

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Ruth Ann Grafke Leavenworth, KS

I have been trying to get a hard copy in the mail of my new contract for months now and have called at least 7 times. Each time they assure me it will be in the mail within 7-10 days, still nothing. However, they do respond to claims in an appropriate manner and the last technician I had from Frontier HCP was excellent. JT was efficient, friendly, and knowledgeable. He fixed the link under my kitchen sink very quickly.

1 year ago

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Lenida Bond Boerne, TX

The tech that came out was 5 star. Very fast and knew what he was doing. My main complaint is the man to fix the toilet called with a time to be here, but never showed up. Now I’ll be out of town today Thur. through Sun. afternoon. Ms. Bond

2 years ago

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Jacob Lynd Dallas, TX

Overall, CHW is pretty decent. However, their automatic email sent upon confirming an appointment claims that the appointment is between 11 AM - 3 PM, regardless of what the technician has scheduled. This is misleading and frankly a baffling design choice. Other than that, no issues!

2 years ago

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Choice Home Service Warranty Minneapolis, MN

It was easy to sign up for the service contract. This review is only on signing up for the service contract. Actual service review will be based on when a service request is submitted.

2 years ago

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Marcia burris IL

I had a problem with water backing up to n y dishwasher I assumed it was from garbage disposal they sent a plumber replaced garbage disposal still had problems so they sent appliance technician chech dishwasher it was problem on water line line don’t understand why plumber didn’t figure that out . It cost be two service charges. I think they should have waved it. So I’m jii out t happy

2 years ago

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Carol Braggs Powder Springs, GA

Things started a little slow with contacting us after putting in a service request but once contact was made everything went smoothly and our water heater was repaired efficiently and professionally.

2 years ago

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Dawn S Chicago, IL

Yesterday experience was great but I was provided wrong information from the sales team when I signed up for 1 year and extended to 3 years. I was told I could use an certified provider. I asked and confirmed that 3 times. Then when I need to put in a claim I'm told no I have to use a provider Choice gives me. I have the option to get my own person but they might not cover services. I asked for a list of approved providers and was told that wasn't something they could do which is ridiculous.

2 years ago

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Tewanna Brown Pensacola, FL

The technician was precise proficient and professional. He expressed some concerns about building a structure close to my plumbing pipes of where/which I was not aware. Thank you for resolving the expressed issues.

2 years ago

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Darrin Jensen Fort Worth, TX

Very good! The technician had the problem diagnosed in just a minute or two, had to wait for 30 minutes to get approval to fix it, and then had it repaired in about 10 minutes. Also, they were able to come out a day earlier than expected!

2 years ago

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wandria bowen Atlanta, GA

Choice Warranty always come to our home in such a short period to service our needs and correct the overall problems. The Tech's customer service and knowledge of the problem was great!

2 years ago

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L Walker Clemmons, NC

One day after reporting that my AC was not working, Choice Home Warranty sent a very good technician who resolved the issue within an hour. Very pleased with technician, his overall expertise and professionalism .

2 years ago

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Jared Clark Bedford, TX

From research I’ve done Choice covers a little more than others in basic plans, Just moved into our new home and Choice already is helping, they covered me getting the house rekeyed. So far so good

2 years ago

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Rosaland Collins

Claims are handled immediately. Techs that are sent out are knowledgeable. Only thing I had to pay each time was the $65 service call fee.

2 years ago Edited September 14, 2022

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Janie Pettite Mobile, AL

Reported claim on Saturday. Tech came out on Monday afternoon. I need a new fan motor. I'm waiting for Choice to approve so company can come out and replace motor and complete job. I have not heard if approved yet (today is Tuesday) hope to hear very soon

2 years ago

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Kathi Gemmell

Theyhad a technician come and take care of the problem. However I wish they could get more local technicians. It might not take as long . The technician I had was amazing and ver professional! I would recommend him again and wish I request him if I need a repair again.

2 years ago

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Valerie Cherry Kansas City, KS

CHW scheduled the same Technician to come to my house twice and that technician Never Showed Up. They continue to use a company THE APPLIANCE SCIENTIST that is unreliable and waste the customers time. After complaining about them and requesting a call from management that never called, they sent Sears to repair my refrigerator and that technician was perfect.

2 years ago

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Bobby Olive Branch, MS

I have had both good and bad experiences with CHW. We got a two year warranty when we bought this property. I had an AC go bad and, despite the fact that their rep specifically said that it would be covered in whole or replaced when we got the warranty, they refused to do so. We've had the warranty for 17 months and we've had, I believe, 3 small claims since then. All were fixed in a timely manner.

2 years ago

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Choice home warranty The Villages, FL

We had to have our A/C repaired as we had water all over our garage floor. It seemed a while to get all the paperwork set up, but when the repairman finally came he fixed the issue in a timely fashion and he was an excellent worker.

2 years ago

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yolanda valencia Littleton, CO

I like that Choice has never denied a claim and they are always there for me. One of the things I dislike is that it is a lengthy process to get someone out to fix things and the repeat appointments, waiting for parts.

2 years ago

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Kamran Tucson, AZ

Comparing to my previous home warranty Choice was much much better Quick and good service that put smile on your face This was my first request and treated well Thank you Choice

2 years ago

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AJ Harvey Chicago, IL

This was my first scheduling experience with Choice Warranty. I was surprised when they advised me that my service appt was scheduled on a Sunday, but since it was a holiday weekend, I didn’t mind as much. However, the technician called on the appt day & seemed to suddenly realize it was a Sunday & initially tried to get out of keeping it. I ended up agreeing with him, but the whole scheduling process was unconventional.

2 years ago

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Jamila Maxie Riverside, CA

It was very easy to go online and request a service request. The tech called me to confirm and I have to reschedule which the technician was very understanding and accommodating.

2 years ago

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John Mize Hurst, TX

the reply to my claim was prompt. the appointment was set to far ahead given my electrical problem. Choice did furnish me with the contact number for the contractor so I could try to move the appointment up. I was successful.

2 years ago Edited March 3, 2023

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Helen Johnson Tampa, FL

The claim process was so easy to go through and tge tyrn around time was great. They worked around my schedule and the over all claim process completed in a very reasonable time from the beginning to the end.

2 years ago

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Marusea Peoria, AZ

Adrian, my salesman was awesome. Very nice, professional, very friendly and not pushy at all. Hire more like him!! I anticipate I will have a great experience with your company.

2 years ago

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Garrett Farrone Comanche, OK

Had my 1st claim for a circuit breaker on 8/21/ 22 . Never recieved a response after 3 days. I called the claim office on Tuesday and recieved a great response about finding a technician in my area. Called the next day (Wednesday) still haven't found a technician in my area. Called the next day(Thursday) and customer service stated I would be a priority. Called on Friday and was told I could find a technician to get an estimate and I needed approval, then I would be reimbursed that could take up to 30 days. I called again and was told I would be placed on priority. So that's 2 priority promises. I a. frustrated at this service at his point. I get an email 11 days later stating I have been scheduled for an appointment with a technician in my area to arrive between 7am-11am. So I had to inform my place of employment on short notice ( same day) that I would have be available for this appointment. I expka to Home choice customer. se that I believed the company was Nationionly known and was wondering why the 11 day wait when there are sufficient Electrical companies in my area.. It has been a poor service via NO communication with your customers on updates of claims processes.

2 years ago

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Gloria J Jones San Francisco, CA

I am excited that you agree on letting the pumbling fix my sinks I really appreciate you being under standing because I really needed it fix so I can use my sink the way I want to. so thank you again fo being so kind .

2 years ago

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So_Cal33 Johnson Spring, TX

They quickly did all the things they said they would when we first talked to CHW. The technician they contracted was much more than I expected. CHW, Keeps it 💯. ⭐⭐⭐⭐⭐ 👏👏

2 years ago

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Mary Chicago, IL

They set up a appointment, and arrived on time. Are polite and respectful, and (to me this is important) listened when I explained what was happening and what I felt was causing the problem. Worked steady and made sure to be clean and clean up after done (not easy with a gunky snake :0 ) .

2 years ago

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Richard Wheeler Indianapolis, IN

First claim has not gone well. AC not repaired yet. Choice could not get “their” technician on site. They offered another alternative where I hired my on contractor. On day 3 still don’t have authorization to complete repairs. If my house was on fire I wouldn’t want choice to be the fire department. I hope I can resolve this issue and continue with Choice in future

2 years ago Edited September 1, 2022

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Jan Archer, FL

Choice has been their for us in the past and now we are asking them to step up to the plate again . Tomorrow will tell volumes when I contact a company I have used in the past .

2 years ago

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Reta Fuson Ardmore, OK

Information received was very concise, no pressure, several options offered, picked the one for my needs, but it didn't jnclude G. F's grill, No high pressure. I will update my review after my first service call, when or if I ever have one.

2 years ago

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Joellen Dennison Nashville, TN

There is no service person for pools in my area. I have to find someone myself to fix it. My dishwasher died. I didn’t think I was offered enough money to it. Not close to replacement. They do respond well and set up appts quickly.

2 years ago

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Mike S

Choice makes appointments that their contractors can't keep due to scheduling issues.

2 years ago Edited August 26, 2022

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Carol Gabica Melbourne, FL

Choice responded quickly with an appointment for a service technician to repair my leak in my kitchen sink. The issue that kept me from giving a 5 star is the technician was only able to look the issue over and then request permission to proceed since it would be over $100. It will likely take an additional 2 or 3 days to get the actual repair done now. That is very poor response to a very minor issue. They need to lift their approval threshold to at least $500 so that the technician can do their work and get my issue repaired.

2 years ago

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Richard Allen Clemmons, NC

So far things have been good. Claim for microwave was handled quickly. Case manager reviewed the claim and was able to increase cash reimbursement by 20% due to additional feature that was not identified initially.

2 years ago

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Allen Sampson Seattle, WA

well about 6 weeks ago a worker came out and inspected my dishwasher said it needed to be fixed or replaced and it was cheaper to replace it very kind kid I give him a 9 out of a 10 only because I never give pins anyway that's been like 5 6 weeks ago maybe longer and I still don't have a dishwasher still haven't got a check to buy a dishwasher they you guys haven't done crap so for the man who came out and inspected my machine I give him a nine for the people in the office taking care of my paperwork getting me my money so I can get a dishwashing here I give you a two now I am 69 years old I have 12 back surgeries nine stomach surgeries I can't stand in the kitchen washing dishes that's why I had a dishwasher give me my money

2 years ago

Choice Home Warranty Reviews