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Verified Customer

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Randal

Their customer service needs major improvement. When making a claim online if you have more than a few issues you are directed to a call center. When going through the call center it was extremely difficult for the rep (who seemed to be outside of the country) to understand our needs/concerns. I finally gave up and said just send out the service person (plumber). It took nearly a week to get someone to take the appointment and now Choice is questioning everything the plumber needs to do to repair the issues. I've been a customer for just over a month and so far, I regret my decision to have gone with Choice Home Warranty over others.

1 year ago

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Verified Customer

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Rich G Phoenix, AZ

Not the best company to work with. The last several times I have had requests for service it's been very hard to get a person here. I had an issue with a toilet and the earliest appointment was a week in a half. Choice was not willing to call the company an see if they had something earlier as this is something the computer generates. I have a 5 year contract with Choice. I am currently looking for a new home warranty company.

1 year ago

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Verified Customer

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Dianne England Rossville, GA

Dislike - initial technician didn’t correctly diagnose the problem with my washer, so additional parts had to be ordered. Like - second technician was very knowledgeable, quickly identified the issue, and was able to repair.

1 year ago

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Verified Customer

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GREG Tekamah, NE

It took about a week to get my visit scheduled, but repairman came and diagnosed the problem and ordered parts. Came back and fixed, but that wasn't the problem, call choice and they authorized more parts. Coming back in a week. Not really the fastest repaire service, but only cost me $65.

1 year ago

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Verified Customer

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Jan Redding, CA

My requests for services 3/7/23 have gone unanswered. The electrician in Feb apparently didn't turn in his diagnosis to Choice so I'm still waiting on this repair also. 3/13/23 I was told the repairs were being expedited. Today I was told they hadn't been. This is taking way too long to be contacted. I wont' recommend Choice unless there is significant improvement made in service requests.

1 year ago

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E Rachelle Daugherty New Orleans, LA

I submitted a claim to Choice Home Warranty to look at my A/C unit, and an appointment was scheduled quickly. The technician who came to my home was on time, professional, and personable.

1 year ago

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Sarah Jane Warren Tampa, FL

The plumbing guy service was awesome 🤩. Just not happy about paying the extra $88 from the appliance guy who didn’t fix anything. So if I can get that back I would be happy 😊

1 year ago

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Tony Thoreson Fond du Lac, WI

customer service was very good. However get a technician out is sometimes long. My furnace was having issues the gas company turned it off until it is fixed. now i have three electric heaters going to avoid pipes freezing. My last two problems were solve quickly as i did not need the appliance or outlet fixed right away. I applaud CHW on those. I think it wouñd be better if you had more responsible technicians available.

1 year ago

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GodsAngel San Antonio, TX

The time it took for someone to service my home was phenomenal. I placed a service request in on a Friday night and by Saturday morning someone was calling me to fix the problem. That made me feel good as a customer.

1 year ago

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Verified Customer

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Johanes Prawira Bismarck, ND

So far choice has been good. They pay out 2x for our furnaces that broke in the winter (our house has 2 furnaces) they even pay for new furnace for 1 of them. So far I am quite happy.

1 year ago

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Verified Customer

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Judy Delray Beach, FL

Wish service people could repair problem without always having to get approval & come back another day. Would like to be able to call in repair needs that are a bit complicated to just fill in on line. But service people have been very good, caring & efficient! Turn around time has also been very good. Thank u!

1 year ago

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Ernest Prior Dallas, TX

When I bought my home insurance policy through Choice Home Warranty, I told the gentleman that I had 2 furnaces, and 2 water heaters. I asked if they were all covered, and was told YES! Now one of them is leaking, and CHW denies the claim, stating that it is not covered because it is not inside the house, and the rust at the bottom, caused the leak. So my points are this: 1- There has to be an internal leak to create rust. This was verified by my contacting multiple plumbers. 2- While access is gained through a door in the attached garage, the structure of the home is such that the laundry room (access from inside the home), bathroom (again, access from inside the home), and the water heater, are all located on the same wall. Justify the denial of my claim to me.

1 year ago

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Verified Customer

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Prindle San Francisco, CA

The jury’s out - I am waiting to hear about replacement parts or replacement for a stove that has quit. It’s been over three weeks since I was informed via email that the parts were not available. Somewhere along the way, Choice seem to think the matter was settled. I still have a broken stove, and no repair or replacement is in sight. There has been a second request to contact the service person who determined what was needed. I haven’t heard back, but will be calling a choice tomorrow.

1 year ago

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Verified Customer

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Keelee Loeffler Dallas, TX

Very quick and easy to make a claim. They got right on with finding a service man to come to look at my claim. He was quick and informative and the best part, my order came very quickly.

1 year ago

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Verified Customer

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Linda Columbus, OH

Prompt response by Choice. Tech. was knowledgeable friendly and efficient. Repaired the problem. I don't know how much more I can say. I am happy with the service and plan on renewing when my contract is up.

1 year ago

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Verified Customer

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Lakita TX

I liked when you file a claim they get right on it..Sometimes it be the companies they deal with either they will not answer when you call or nor will they call back..i somewhat had a semi bad experience on that part but overall they get right on ypur claim to get someone out to check out the problem...Good price!!

1 year ago

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Ida C Lowe

The Joseph, the salesman was pleasant and engaging in conversation. He was very knowledgeable about the company and different opportunities to help me to save money. Thank you, Ida Lowe Ida Lowe

1 year ago

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Verified Customer

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Helen Henderson, NV

The person you sent out to check the unit actually removed the cover. Once he completed his work, I assumed he replaced the cover correctly. A few days later, I had a contractor that I paid for, examine the unit to get a second opinion. He found the cover was in place but all the bolts/nuts were strewn on the roof and the cover of the unit was unsecured. This was during the time we were having heavy winds. If that cover flew off the roof and damaged someone or their property who would be responsible. I would never have known about the situation if I didn't get the second opinion.

1 year ago

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Verified Customer

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Prasad Dhulipala Frederick, MD

The company is good and service is good. However, instead of repairing and replacing the appliances, Choice offers very low amount to buy the replacement. Further, the company requires the client to pay lot of money as copay instead of covering for $65 service call. These facts are hidden somewhere.

1 year ago

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S. Gonzales Avondale, AZ

Lee S of S.O.F.T. Inc. was amazing to work with. He was very detailed in his work and we were thoroughly grateful for his timeliness and would not hesitate to utilize his services again.

1 year ago

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Donald Chalifour Manchester, NH

Technician called within a half hour, showed up within 2 hours and had my refrigerator taken care of in 1 hour all after being called on a Saturday morning. Everything was taken care of on Saturday.

1 year ago

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Mark C Alpharetta, GA

Overall a good experience. The choice team is definitely driven to close sales. Friendly and courteous staff. I do not like the auto dial feature that choice has. You click on an email a few minutes someone calls. Can be a bit intrusive. Overall good experience with the enrollment. Haven’t used the service yet.

1 year ago

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SAMUEL Piney Point, MD

Process was simple. Went on line and put in claim, was contacted by technician, scheduled initial visit, he came/diagnosed the problem/ordered parts, parts came in, scheduled another appoint, he installed, dishwasher fixed.

1 year ago

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Alexander the great and his drive way adventures Camden, AR

He was great and very helpful this company that’s a joke they call every day wanting you to renew the policy but find every way to say every thing isn’t covered won’t ever use these people again

1 year ago

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Sarah T. North Las Vegas, NV

It took about a week to fix my leaking water heater. Fortunately it was a slow leak. The plumber was very professional and thorough. Everyone was very nice and they communicated by phone and email before, during, and after my services. The only reason I didn't give five stars is because of the weeks wait

1 year ago

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Kerry Jackson Markham, IL

I like the fact that when I first used CHW for an issue with my plumbing they came right out the same week I called in to report a problem and it got resolved in a timely manner. However when I called on the 22nd of February to report a problem with my refrigerator not getting cold, they couldn’t get me a technician until the next week which was Friday March 3rd. The technician was very professional and courteous and he really tried to help, but there was a much bigger problem than expected so he let choice home warranty know what was going on and the cost of the repairs. Choice home warranty decided that it wasn’t worth repairing my refrigerator and offered me a e-gift card for $986.00. I didn’t except the offer right away because I felt like I was lowballed. I called in to speak with a manager and end up having to schedule an appointment with my so called case manager. I couldn’t get an appointment with her until yesterday (03/07/2023). I was supposed to be on the call with Sean W, but I spoke with Paula M. I explained to her the situation with the refrigerator and the fact that I’ve been having to spend money every single day, multiple times a day on food so me and my 6 year old granddaughter, plus the rest of my children can eat. I asked her can they compensate me in some way because I’m losing money a lot of money having to eat this way instead of being able to cook, eat, & store any remaining leftovers and she told me no. Then she told me to go back to the email I received from them (CHW) to except the offer so that can email me the e-gift card but (here’s the part that really blew my mind), I wouldn’t get it until 21 to 30 days from the date, which means I have to keep spending money buying food day by day which is really costing a lot more money trying to keep food on my table but they don’t care. I asked Paula since it’s taking an additional toll on me and my income, can they compensate me for all the money I’ve lost this far and she told me no, they can’t further offer money other than what they’ve offered. So in short again I got lowballed. After this contract is over I’m not renewing my contract with this company again neither would I recommend anyone to this place, Kerry J

1 year ago

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Denise Shoemaker

Choice Home Warranty was recommended by a number of my neighbors, so I decided to call. Maurice helped me and I was signed up within minutes. Very pleasant experience! Thank you!

1 year ago

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Troy Williams Phoenix, AZ

I have been a customer of Choice Home Warranty for 6-7 years and I have never regretted it. A great company, affordable price, outstanding customer service and timely response to your needs.

1 year ago

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Gloria Plano, TX

1 year ago Edited January 10, 2024

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Mimi & WC Clark NC

I have had 3 calls specific to my refrigerator, and 2 calls concerning my furnace. The first call for the fridge diagnosed the issue. The second trip repaired it. It stopped working again and the third call provided a new solution, however, the part has been on back order for 3 weeks. Management was supposed to call me within 3 business days and never did. The first furnace call identified and resolved the source of a leak. It came back again. The second call removed an obstruction and recommended we buy clips to fix the leaking issue as he had none. All in all, the professionalism was good, but they make you wait without use of your appliance while parts are on back order and do not always follow up.

1 year ago

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Brian Las Vegas, NV

I love choice home warranty I hope they replace my ac when and if it goes out, 18 years and going they paid for a new fan motor and it humming through summers I'm very grateful for a company like this, keep up the great work

1 year ago

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Joan Harrison Summerfield, FL

I was without my stove/oven for a month - and they only gave a portion of the cost of replacement - I could live with that, but I found that taking a month to get the gift card unacceptable, and the fact that I could only go to Lowes - even if I could get it somewhere cheaper. For the other claims I've had, they have been wonderful.

1 year ago Edited April 19, 2023

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Pamela Hickory, NC

Because you’ve had me pay a lot of extra money for stuff and it was fixed wrong. You did make it right, but wanted me to pay for a new a/c unit after they put the wrong air handle in. But you ended up doing the right thing. The air handler was expensive after I talk to a couple other air conditioning people. So I feel like I got a good deal for $1800 +2 service calls.

1 year ago

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Nicole

The garage door went fairly well. The dishwasher has been a terrible experience! First contractor didn’t show so Sears took over. It’s been well over a month and it’s still not fixed. They have been here 2 times trying to diagnose the problem- were scheduled to “finish” today, but called at 930am (after us taking the 3 day of work off!) and said they don’t have a technician to come!!! We called at 8am and they said they had us for today though!! We are now scheduled again for March 14!!! It has been a horrible experience!!! We should have been priority at this point. Plus Sears won’t give you a window of time- their arrival is 8am-5pm so you are forced to take the whole day of work off. If it isn’t fixed by March 14- we must have another company and it needs to be fixed asap!!!

1 year ago

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Stephen Dallas, TX

Some services were great, others not so much. You need to tell me when I have requested service on something that is not actually covered before the tech shows up. I wasted $64 twice due to this. My most recent experience replacing a broken disposal was excellent. I am still waiting for Emerald to finish fixing the leak from inside my pool heater. He did replace the manifold after 6 months, but it still leaks and he does not return my texts.

1 year ago

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Rocco Palmetto, FL

I like the timeliness of the phone being answered, but there seemed to be some confusion yesterday about what was covered under my contract. I didn't quite understand what further steps were needed for the suggested electrical system repair by the electrician who previously worked on our problems.

1 year ago

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Jackie Miller Omaha, NE

We recently had furnace issues and we absolutely loved the company and technician in our area that Choice sent us. Unfortunately we were informed Choice required a little arm twisting to replace our blower but they came through for us in the end.

1 year ago

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Mike Farris Panama City, FL

They say what they do and do what they say. It was my first time using the service and I hope it's that easy every time. The service provider was local, arrived on time and fixed my problem. Color me happy 😊

1 year ago

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Marge Masella Tuckerton, NJ

I have used Choice Home Warranty for many years. The service has always been friendly, quick and efficient. In the past, I have used other home warranty companies. None of them can match Choice in any way shape or form.

1 year ago

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Milton Campbell Las Vegas, NV

I have no comment.... I do not like this survey in the first place. Choice has been good up to this point and has sent qualified contractors to fulfill my needs as they occurred.

1 year ago

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Paul Markowski Denver, CO

First time warranty buyer, Choice Home Warranty seems to fit our needs. Hoping we don't need there help but if it does, we know they have our back. This is our home and it our insurance policy to protect it.

1 year ago

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Catherine Boardman, OR

They have refused to communicate with me concerning my mother's replacement for another stove. The claim was filed in December because her oven stopped working, choice sent a service man out and he had to order the parts for replacement, but he failed to tell us that he ordered 3 parts. The box cam and we notified choice but to find out that there was still a missing part. After going back and forth with the representative we were told that the last part could not be found, and they will be escalating our service order up to a department that will handle the replacement. It has been over 2 weeks and we are unable to get in touch with anyone to get a status. From December to March my mother still don't have a replacement because you guys have failed her. I will never refer you to anyone else.

1 year ago

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Nicole Vaglienti Round Rock, TX

The reviews have been less than overwhelming. It was 3-4 visits before a system was approved, in summer. But as far as the service and the company that came out and what WAS paid for, it was GREAT!! They were professional, communicative, polite, reasonable, friendly, and knowledgeable.

1 year ago

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charlie casas Lubbock, TX

Choice when it come to household appliances is great! Choice when it comes to plumbing issue is the absolute worse!!!!! You have to call a plumber yourself like I had to do…….waited three days and was told each time I called it would be an additional ten days to wait……finally called a plumber myself and had a plumber out in less than three hours…..

1 year ago Edited March 8, 2023

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Marylouise Lauer Las Vegas, NV

Nick from Nick's Services telephoned before arriving to my home, once here he identified himself, extremely polite, friendly and took the time to explain the problem with garbage disposal and is now repaired and running.

1 year ago

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Kay Brown Krum, TX

I have been extremely happy with Choice Home Warranty. I have only had to make two claims but each my problem was handled quickly and satisfactorily. I will stay with them as long as possible.

1 year ago

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Stephanie Schneider Derby, KS

Great home warranty company. I appreciate they work with almost everyone out there and you can also request to be reimbursed if the vendor is not on their list to do the work. Love you have options.

1 year ago

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Mark/Barbara Jeffersonville, OH

Choice Home Warranty has been a huge success with us. We have used it for plumbing, Appliance Repair, heating and cooling issues .The service was always easy to use and we got immediate response.

1 year ago

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Stephanie Williams Gurnee, IL

I have only had my warranty for about 5 months. So far I find it easy to contact choice warranty for the initial issue, but for follow up they seem to rush you through the process. I do t feel that I completely understand the process that I need to go through to handle the problems I have.

1 year ago

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Ronald Bellisario Rochester, MI

Big D Locksmith answered right away and set up an appointment for both of my homes on the same day. They came out and were super quick and efficient. The timing and the service was excellent!

1 year ago

Choice Home Warranty Reviews