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Gloria Evans Gainesville, GA

The first experience with claims and customer service was what I expected for the money I had paid and from the sales pitch I received

7 months ago

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Verified Customer

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Diana M. New Rochelle, NY

Great customer service overall. The technitian was very professional and knowledgeable.

7 months ago

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Verified Customer

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Kristine Clovis, CA

Very good communication, offered us to find our own company to make repair and get reimbursed

7 months ago

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Verified Customer

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Theresa

I'm satisfied. My air conditioner was broken. I can't remember what they did, but they fixed it. And it worked.

8 months ago

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Verified Customer

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Manuel

I was satisfied with it. They're accurate on the work and the time they are available do the work.

8 months ago

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Verified Customer

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Anonymous

They were very responsive to my questions. And the company that they sent me was great.

8 months ago

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Verified Customer

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Jack

With my microwave, everything was handled perfectly. Very professional. And very price-competitive.

8 months ago

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Verified Customer

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Anonymous

The fellow who came out to look at the problem was very professional and knowledgeable.

8 months ago

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Verified Customer

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James

It took a while to get the person here and then the problem wasn't fixed. It took a long time to get the part and I'm still not sure it's fixed.

8 months ago

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Verified Customer

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Shirley Dallas, TX

O Swift pumbing did a good job. Oliver very professional and knew how to solve the problem.

8 months ago

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Verified Customer

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Sheila Missouri City, TX

I have been waiting for months for my dryer to be delivered or fix. Getting notices for home association keep cancelling. i have a sick husband. Spoke with supervisor. Still.i' so disappointed.with CHOICE HOME WARRANTY.

8 months ago

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Verified Customer

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Mary Columbus, OH

Peace of mind for us and I feel the money we are charged for the year is very fair.

8 months ago

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Verified Customer

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Doug San Angelo, TX

Choice went out of their way in obtaining a contractor to take care of my home plumbing issue.

8 months ago

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Verified Customer

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joel ermis Queen Creek, AZ

If I could give negative stars I would. Salesperson promised promised promised. Two months later filed first claim and was denied. I was told by others choice was a poor choice. Lesson learned.

8 months ago

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Verified Customer

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Curtis Bennett Dallas, TX

I have placed two claims with CHW. The first was easy. The second involved some negotiation to get it done properly.

8 months ago

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Verified Customer

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Cerene Chicago, IL

I'm having major electrical issues. Even though I picked the packaged that covers EVERYTHING. The issue that I have isn't covered. Such a waste of money.

8 months ago

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Verified Customer

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Shem

They got very excellent services and they are straightforward. Whatever they say is what it is.

8 months ago

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Michael Cardillo Shelbyville, IN

They were very responsive, they kept in contact with me, and they got somebody out here quickly.

8 months ago

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Verified Customer

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Herbert Powder Springs, GA

I have used the company several times and each time my problem has been taken care of.

8 months ago Edited January 18, 2024

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Verified Customer

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Marge Grand Rapids, MI

I didn’t know you would have such a hard time finding a technician in my area. But you should have kept me better informed about what was going on. I was very frustrated about your lack of communication.

8 months ago

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Verified Customer

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David

The water tank was replaced by A1 plumbing and they charged me 400 and something dollars plus the $85 service fee and I could have replaced it myself as it turned out and saved all that money.

8 months ago

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Tamazine

In the several instances that we've had working with them in these 6 months, talking to them on the phone has essentially been no help to us.

8 months ago

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Cheryl Pittsburgh, PA

I think the monthly payment is too high the companies you have you do not have enough $85 for a service call . And it takes too long for companies to respond

8 months ago

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Verified Customer

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Laverne Hoffman, NJ

A timely response to my appliance repair and repair work was completed with satisfaction

8 months ago

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Robert Murrells Inlet, SC

My overall rating because choice save me money throughout the years of being a member

8 months ago

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Verified Customer

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Sharon R. Simonson NC

CHW really came through for us when our water heater went out. It was taken care of immediately!

8 months ago

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Verified Customer

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Larry C Columbus, OH

Worst experience of my life. I would never recommend this company to anyone. It took me dozens of phone calls from the beginning of June until the end of December to get issues fixed. NO ONE would help me

8 months ago

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Verified Customer

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Shandust Upper Marlboro, MD

The company is outstanding all of my needs were met and I was provided the best serves possible.

8 months ago

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Verified Customer

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Raymond

easy to schedule a service call. Problem was fixed when the service provider came to my house

8 months ago

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Verified Customer

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Ana Hinojosa Keller, TX

So responsible and addressed our issue. Well worth the money we have spent on it.

8 months ago

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Verified Customer

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Arianna Christiano

The 2 young men were great. They did a great job. It works. Very kind and helpful. Thank you.

8 months ago

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Verified Customer

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Anthony Pawleys Island, SC

I disliked the fact that CHW refused to pay a similar style kitchen faucet and ultimately cancelled my policy without replacing it at all. I emailed customer service and did not receive any reply.

8 months ago

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Verified Customer

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Robert Las Vegas, NV

Choice has sent out a repairman on every one of my claims. I only had 1 problem with Choice since I became a member.

8 months ago

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Denice Sanford Los Angeles, CA

I like the plan, but trying to reach someone to let them know the problem wasn't fixed, is difficult

8 months ago

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Dr. Àmanda Ducksworth Mableton, GA

I secured Choice Home Warranty for my home purchase in 2023. I reported two appliances. My refrigerator claim was denied and still is not working properly.

8 months ago Edited January 17, 2024

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Verified Customer

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Jack McElroy

Sucks. They have yet to help. I had someone tell me that my claim was denied because the work was done prior to approval. It was never done. What kind of incompetence exists here.

8 months ago

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Verified Customer

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Peter Fixler Pompano Beach, FL

Professional , prompt A/C Mechanic was on time fixed the problem to my satisfaction

8 months ago Edited January 10, 2024

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Lynda Derby, KS

The tech was on time, new his craft and offered advice on operational questions.

8 months ago

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Robert

I liked how quickly the service was. I also liked how easy it was to make a claim.

8 months ago

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Lana Baton Rouge, LA

Arrived on time, neatly dressed, diagnosed the problem, fixed it and explained problem.

8 months ago

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Verified Customer

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Sharon McDonough, GA

Have had great service. The last person that came out for electrical problems was great.

8 months ago

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Walter Kingwood, TX

They have been easy to work with, and always follow up. The service so far has been excellent.

8 months ago

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Fuller Opelika, AL

Easy to set up appointment. Repair man was friendly and let me know everything he was doing.

8 months ago

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Leroy Griffin Grovetown, GA

Outstanding always get the job done, selected quality professionalism personal.

8 months ago Edited January 4, 2024

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Keith

They were working on a ceiling fan for me that broke. And they did not respond on the approval to do the work until the following day when the repairman had already left. The value of the appliance replacement is very low, and the quality is very low. It doesn't match my appliances.

8 months ago Edited January 3, 2024

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Verified Customer

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Jill Frisco, TX

Choice home warranty worst home warranty ever I am reporting the to BBB for an F rating. They sent 2 plumbers out for the same thing and then rejected it. Save your money home warranty is a SCAM!!!! JillK

8 months ago

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Deborah McClendon Atlanta, GA

The response time after filing a claim is excellent. The service providers are professional.

8 months ago

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Jewelleah Kempers

I just bought a new home in August and decided to buy a Choice Home Warranty protection plan. I was glad I did too because 2 months after moving in, I had a major problem with my kitchen dishwasher. I called a Choice Representative telling him my problem, I thought he was very courteous as he provided the service company's contact information. I felt immediately reassured that my problem was going to get fixed fast. The service company was known for their quick replies. When the tech arrived early the next morning, he was able to repair my dishwasher no problem. I am very pleased overall with the service I received from the tech and from the Choice representative who took my call.

1 year ago

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Ang Peppers Cincinnati, OH

Mr. Greg L first took the time to notice that I built a plan on line and included my garage deep freezer. No other agent did that. He went above and beyond to address my concerns and explained the part of the policy that I was concerned about to me. He then even further recognized that I was a Veteran and offered the Military extension plan to us and the fee drop we would receive switching from our current home warranty. If my husband was happy to hear how good quality the plan is Greg really impressed because it is hard to get my husband to say yes when a lump sum of money is being shelled out at one time. I must say Greg did an amazing job selling us the plan.

2 years ago

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gricel valdez Yuma, AZ

I have this company as my current home service company. I have been a customer since January. I haven't had a claim yet and I hope I don't. I'd like to think I'm paying for peice of mind. Why I chose this company when I left my other company was customer service I called to switch and I got better coverage for less than I was paying with the other company. On hold time is virtually non- existent. The reps are polite and knowledgeable and the best part is I'm talking to someone in New Jersey instead of Bangkok, Thailand. Not having to repeat yourself or ask the other person to repeat themselves goes a long way in my book. I recommend these guys based on customer service. I have had a few home warranty companies in my day and if something goes wrong I feel comfortable that there on the job.

2 years ago Edited July 6, 2022

Choice Home Warranty Reviews