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Verified Customer

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Paul

Inevitably CHW finds a way to deny the claim. I would say I have in 5 years had about a 50% success rate.

5 months ago

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Verified Customer

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Ezra

So far I like it all, but I have heard some things that are concerning to me

5 months ago

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Verified Customer

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Gene

Jessica was great. She handled my issue in a very professional way. Thanks

5 months ago

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Verified Customer

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Jane Wiley

Service technicians that responded to my calls were professional and polite.

5 months ago

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Verified Customer

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DeRosa II

Again...texh came did DW... he ordered parts...4.8 was appointment.. he didn't show and CHOICE HOME WARRANTY... SUCKS... THEY DO NOTHING AND OFFER SUBPAR SERVICE!

5 months ago

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Verified Customer

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janice buono

The contractor was very nice and explained every thing to me.

5 months ago

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Verified Customer

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Kimberly Navarro

I got the appointment real quickly. Within the week my refrigerator was fixed.

5 months ago

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Verified Customer

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Jennifer Mannion

I love it. Claims are answered fast. Customer service is great.

5 months ago

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Verified Customer

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Brenda Corell

Fairly new customer - so far we're satisfied with the plan and most of the service companies.

5 months ago

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Verified Customer

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Nora Azenon

I am satisfied with the outcome of work when a claim is submitted

5 months ago

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Verified Customer

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Debra

Have been very happy with each time I have used Choice for appliance repair.

5 months ago

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Verified Customer

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Esmina Roberts

Excellent service. So far the best home warranty company we ever had!!

5 months ago

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Verified Customer

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Leonora

They recommend a top rated service company who provided an efficient serviceman

5 months ago

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Verified Customer

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Allan

Plumber no booties and refused to remove shoes. Replaced next plumber did not resolve problem and choice said still Must use service.

5 months ago

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Verified Customer

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Brian

Picks and chooses what they want to cover. When something bigger actually happens they’re out. I’m having to hire an attorney to look into a simple matter.

5 months ago

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Verified Customer

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Taurus

Great Service , low cost, fixed right the first time every time

5 months ago

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Verified Customer

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Jane Isabelle

The part had to be ordered for my fridge…still waiting to hear back from the company.

5 months ago

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Verified Customer

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Bee Karnes

Company did not follow thru with last claim even after repairman at my home... customer service no help. No call back or follow up. I have repeatedly called no success..

5 months ago

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Verified Customer

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Margaret Latham

My problem with my a/c was handled quickly and in a very professional manner.

5 months ago

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Verified Customer

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Kingston Thomas

Excellent company, love the way they have the customer concerns priority.

5 months ago

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Arooj Naeem Washington, DC

My experience with Choice Home Warranty has been positive overall. The service provides peace of mind by covering major home appliances and systems. The claims process is straightforward, and customer service has been responsive. However, occasional delays in service and limitations in coverage for certain items have been noted. Despite these minor drawbacks, Choice Home Warranty offers valuable protection for homeowners.

9 months ago

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Howard

Buyer beware. Documents/websie offer 30 day free look. When I called 3 hours later, because my wife was not happy with the small print in the emailed contract. It took me speaking with 3 different levels of HARD SELL individuals who made it nearly impossible to get to OKAY for refund. CLEARY DON'T UNDERSTAND FREE LOOK!

3 months ago

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Jose Parrilla

Extremely reliable and trustworthy. Would recommend them to anyone looking for reliable home warranty.

3 months ago

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Rick Kabele

No claim experience yet . . . but great customer service and value for the money on my two homes! Thank you!

3 months ago

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Marcus Caillet

I love Choice Home Warranty. They’re easily to work with and very helpful as well. I highly recommend him

3 months ago

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Andrea Allen

COMPANY WILL PUT YOU IN QUEUE. THEYWON'T CALL YOU BACK. THEY'LL TELL YOU 3 DIFFERENT STORIES. THEY WILL CONFUSE YOU, MISLEAD YOU, THEN FAIL TO MOVE FORWARD TO HELP YOU AND BLAME YOU FOR MISTEPPING ACCORDIGN TO THEIR GUIDANCE. IF YOU WANT TO BE INCONVENIENCED AND IRRITATED AND WASTE YOUR TIME AND MONEY SIGN UP FOR CHOICE HOME WARRANTY.

3 months ago Edited June 12, 2024

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Verified Customer

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Robert

I terminated Choice Home Warranty because of (1) terrible customer service, (2) failure of CHW to live up to the specific terms of the contract, (3) its attempts to force acceptance of completely inadequate reimbursement.

5 months ago

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Verified Customer

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Cathy

My furnace needed to be lit, so he came down and lit it and checked it out, and it was great.

6 months ago

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Verified Customer

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Wendel

Choice Home Warranty is a reliable company that is quick to respond to your needs.

6 months ago

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Verified Customer

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Judy McVitty

Michael C was able to repair my HVAC unit. I was happy w quick response from Choice. Thank you.

6 months ago

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Verified Customer

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Jureal

Choice Warranty delivers on what they offer. Good tradesmen and quick response to initial request.

6 months ago

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Verified Customer

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Charlene Raglin

I’m a satisfied customer for the first time I needed my ceiling fan replaced in my bedroom.

6 months ago

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Verified Customer

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Anita Dallas, TX

Very happy with the service I received. The technician was very capable and did an excellent job.

6 months ago

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Verified Customer

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Lorraine San Bernardino, CA

Plumbing issue on Sunday apparently appointment not til Wednesday, Can’t be without a toilet with 2 senior citizens in the house. Guess you need more plumbers under contract this is unacceptable

6 months ago

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Verified Customer

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Terri Phillips

Your warranty is misleading. You only cover parts you don’t cover labor I had to spend $300 to have my problem fixed on top of your service call. Seriously considering canceling.

6 months ago

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Verified Customer

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Richard Harris Birmingham, AL

Service from First Action Plumbing was good. The down side was Choice Home did not cover the repair costs.

6 months ago

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Verified Customer

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Paul Parent Duluth, MN

Never sent me any paperwork showing what the Warrenty covers, don’t have any I’d # asked several times for hard copy .Don’t use e-mail can’t print from email. Not happy at all with Choice

6 months ago

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Verified Customer

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Aiello

I am very satisfied with your service and have recommended your company to friends

6 months ago

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Verified Customer

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Darren P Pittsburgh, PA

Dislike them consistently denying covered repairs using any excuses they possibly can! You might as well not have coverage if you go with Choice. They are absolutely good for nothing!

6 months ago

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Verified Customer

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Sergio

The garage door didn't work just 2 weeks ago. So the technician came pretty fast, incredible.

7 months ago

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Verified Customer

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Anthony

every time I had to use them, that's been excellent to deal with and everything went good.

7 months ago

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Verified Customer

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Claudette

My disposal was messed up and they fixed it. They know what they're doing. Keep up the good work.

7 months ago

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Verified Customer

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Eddie

Tried to use my warranty for my air conditioner unit and they made me pay $700 out of my pocket. I'm a retired citizen. They don't have very good ties with the people that do work in our homes.

7 months ago

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Verified Customer

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Suhair Garland, TX

I like how prompt everyone is, from calling or getting the tech to come so fast.

7 months ago

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Verified Customer

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William Richmond, VA

It was determined that my refrigerator couldn't be repaired. It took over a month to get a gift card towards replacing it.

7 months ago

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Verified Customer

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Ashley Basehart Cleveland, TN

I have had 2 service calls in the time having warranty. The technician for the first service let room for improvement

7 months ago

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Verified Customer

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Linda Marsh Saint Augustine, FL

Acknowledgement of my appliance problem was swift, and the assigned company was outstanding.

7 months ago

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Verified Customer

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David

You are not the best. Your servicemen are not as competent as they should be. I am thinking of going to another service

7 months ago

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Verified Customer

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David fox Sioux Falls, SD

I've never had a problem with company. I do a claim on line and it is taken care of quickly

7 months ago

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Verified Customer

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Marion Flower Mound, TX

Service was fast and very friendly. I don't like the price increase and not being told ahead of times

7 months ago

Choice Home Warranty Reviews